Ridley Manor

The Row, Lane End, High Wycombe HP14 3JS
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9.9 93 Reviews
  • Ridley Manor, High Wycombe
The team at Ridley Manor specialises in high-quality dementia, nursing and residential care for older people with permanent and respite options available.

This state-of-the-art care home features large, spacious en-suite rooms for all residents, with special touches that help to set them apart from other care homes. The excellent range of luxury facilities includes a hair and beauty salon, a welcoming café, a cinema room and beautifully landscaped sensory gardens.

The dedicated lifestyle team gets to know each resident to provide a tailored activities programme, including group and one-to-one activities, as well as outings to local areas of interest.

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Care Provided by Ridley Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Estelle Adriaans (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ridley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,665
    • Self-Funded Residential Dementia Care from £1,785

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.

    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Ridley Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking available on site


Ridley Manor Reviews (93)

Total of 93, showing 81-93
9.9

Ridley Manor has a Review Score of 9.9 (9.852) out of 10, based on 25 reviews in the last 2 years. Over all time Ridley Manor has 93 reviews.

Overall Experience

  • 83
  • 9
  • 1
  • 0
  • 0

Date Published

93
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Review from D B (Sister of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the overall care. The staff are very pleasant and always ready to oblige. I cannot fault anything. Carry on the excellent way this home works.
5 Star

Reply from Marketing, Marketing at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team


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Review from B M (Wife of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home and garden with activities to suit all. The staff are very caring and supportive to residents and families.

Reply from Marketing, Marketing at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team


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Review from Annette C (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of Gracewell of High Wycombe itself and the care of all the staff are in my opinion exceptional. My mother has been a resident since the beginning of December and the staff made her feel welcome, valued and reassured and continue to do that on a daily basis. They have been proactive and
sensitive about her increasing nursing needs and adjusted her care as required.
I cannot praise this home enough, it looks and is a very well run and caring home.

Reply from Marketing, Digital Marketing Executive at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team.


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Review from Robert (Son of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an initial respite in an alternative home in the area it was clear Mum needed more permanent care, thus I searched all availabilities and set up a short list. Gracewell of High Wycombe came out on top for location, home quality and level of expected care, they also were not the highest in price.


So

Mum moved in, and the experience matched the research, Mum was very happy, and the family were very happy.


We liked Gracewell, however, this location is over 2 hours from family so we have now found availability in another Gracewell only 20 minutes away and Mum's moved. We were concerned that they may not live up to the high standard set at High Wycombe, but can not report that the Gracewell brand is consistent and Mum is really happy.


Reply from Marketing, Digital Marketing Executive at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team


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Review from J H (Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay. Everything is satisfactory. Staff helpful and friendly.

Reply from Marketing, Digital Marketing Executive at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team


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Review from B W (Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some good. Some bad.

Reply from Marketing, Digital Marketing Executive at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team


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Review from M M (Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm welcome. Helpful in all respects. A very friendly and 'homely' atmosphere.


It is certainly a care home not only in name but in reality.


Reply from Marketing, Digital Marketing Executive at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team


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Review from Celia H (Daughter of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to live at Gracewell 3 months ago. His needs were met in all areas by the caring respectful staff. The high standards of care and kindness were reflected in the beautiful well-designed home which allowed Dad to walk freely as his dementia required in a safe environment. His family always
greeted and made to feel part of an extended Gracewell's family. Dad's quality of life was greatly improved. I would highly recommend this wonderful residential care home.

Reply from Marketing, Digital Marketing Executive at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team.


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Review from Brian W (Resident) assisted by family/friend published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a very bad fall and five weeks in hospital, my considerable needs were well assessed by Gracewell and I was moved to Gracewell the following day. I've received careful, firm and kind nursing care and have made tremendous progress in only a few weeks. The response from all the staff is very good,
compassionate, friendly and helpful. Management is willing to listen to suggestions and the food is excellent.
This is a new building, light, bright and quite inspiring. I would highly recommend Gracewell of High Wycombe to anyone.

Reply from Sunrise Team, Digital Marketing Executive at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team


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Review from Celia W (Daughter of Resident) published on 31 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not ask for more attentive care for my 91-year-old mother whose needs are now way beyond my own capability of providing. She is immobile, though refuses to accept it, has lost her sight and is suffering advanced dementia. She demands constant attention. Despite her limited capacity for enjoyment,
the staff arrange entertainment and take her for wheelchair walks and do their best to stimulate her mental processes. Both my husband and I have our own health problems and it is a great relief to know that Mum is well cared for.

Reply from Lewis Sluman, Digital Marketing Executive at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team


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Review from Andrew D (Son of Resident) published on 4 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Gracewell from another nursing home which was of a very good standard, with the expectation that her overall quality of life would improve at Gracewell. She has now been a resident for 2 months and I am pleased to say that she is being looked after very well and enjoys engaging with staff
and getting involved with activities. We feel her quality of life has improved. The home is lovely, brand new, bright and cheery with a good welcome for visitors from the excellent staff. It is nice to use the dining room and join Mum for meals.


This home is well run with supportive and attentive staff for both residents and visitors.


Reply from Lewis Sluman, Digital Marketing Executive at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team.


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Review from Raymond L (Husband of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good recently opened care home.
Staff give first class support to residents and present the home as a first class and efficient residence. High standards are kept in all aspects and the quality of the rooms and food provided can be well recommended. This is a well-managed business and deserves
to progress.

Reply from UK Marketing, Marketing Assistant at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team.


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Review from F F (Cousin of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin seems very well cared for and the home is to an exceptionally high standard. It seems the staff look after him very politely and with consideration.

Reply from UK Marketing, Marketing Assistant at Ridley Manor

Thank you for taking the time to share your experience of Gracewell of High Wycombe.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of High Wycombe Team.


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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Ridley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for Ridley Manor is calculated as follows: ( (251 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 291 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridley Manor is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Estelle

Estelle Adriaans

Job Title: General Manager

My early career started out in education, but my path stumbled into care and I found my true vocation, working my way up to become a care home manager at another home before joining Ridley Manor.


I have completed a post-graduate diploma in dementia, and currently I am completing my Master’s degree in dementia care too.


To be successful and good as a General Manager, I believe that you should be empathetic, caring, and supportive and have the passion to be able to look after all the changing needs of the residents entrusted into your care. By the same token, you need to be able to support, encourage and motivate your team to be able to achieve their career goals and be the best version of themselves.


My biggest career highlight has been meeting the great Nelson Mandela and being able to spend a few moments in his company.