Liberham Lodge

Rectory Lane, Little Bookham, Leatherhead KT23 4DY
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9.8 87 Reviews
  • Liberham Lodge, Leatherhead
Liberham Lodge in Leatherhead is a modern, luxury care home offering quality personalised care. The dedicated team specialises in tailored dementia, nursing and residential care for older people.

Residents benefit from spacious en-suite bedrooms, as well as a range of shared spaces including stylish lounges, a welcoming café, cinema room and hair and beauty salon.

The care home in Little Bookham is surrounded by green fields and beautiful landscaped gardens for residents to relax in. Keen gardeners are welcome to join the home's gardening club. The lifestyle team also provides a host of varied activities and outings to local areas of interest, so there is never a dull day at Liberham Lodge.

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Care Provided by Liberham Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Jagpal Singh (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Liberham Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,935
    • Self-Funded Residential Dementia Care from £2,025
    • Self-Funded Nursing Care from £2,187
    • Self-Funded Nursing Dementia Care from £2,277
    • RESPITE Self-Funded Residential Care from £2,322
    • RESPITE Self-Funded Residential Dementia Care from £2,430
    • RESPITE Self-Funded Nursing Care from £2,624
    • RESPITE Self-Funded Nursing Dementia Care from £2,732

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Liberham Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport

Liberham Lodge Reviews (87)

Total of 87, showing 1-20
9.8

Liberham Lodge has a Review Score of 9.8 (9.844) out of 10, based on 15 reviews in the last 2 years. Over all time Liberham Lodge has 87 reviews.

Overall Experience

  • 73
  • 11
  • 1
  • 2
  • 0

Date Published

87
4
11
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72

Review from N H (Friend of Resident) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit often to come and see several dear friends who reside here. I am always so impressed with the welcome I receive from all the staff, from upper management right through to those dedicated carers who all take the time to talk, smile and most of all, it shows how much they love what they do. All
my friends I visit are so grateful for all the love and care they receive. I recommend everyone I know to come here.

Reply from Christine Mintrim, Home Manager at Liberham Lodge

Thank you so much for taking the time to write us such a wonderful review. It's always so lovely when we read things like this, so I shall be sure to pass this onto our team. Liberham Lodge wouldn't be what it is without our wonderful residents, their friends and family members.


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Review from Thomas (Son of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were extremely impressed by all the special effort made by catering staff to produce a fantastic sumptuous Christmas Dinner. The attention to all the small details was particularly impressive. The choices was amazing and everything was perfect. My mother loved it.

Reply from Christine Mintrim, Reviews Team at Liberham Lodge

Thank you so very much for taking the time to write us a review, Christmas time is so very special to our residents and families so it's lovely to hear that you all enjoyed Christmas lunch together. I will pass on this lovely review also to our head chef and her team, Thank you once again!


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Review from V P (Friend of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend weekly, always most welcoming atmosphere, staff are really friendly and always helpful.

Reply from Christine Mintrim, Reviews Team at Liberham Lodge

What a lovely review to read! Thank you so very much for taking the time to write it and we are delighted that you enjoy your time here with us, our resident's friends and family members are so very important to us so it is always wonderful to know Liberham Lodge is so enjoyed by all those that visit.


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Review from J C (Niece of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always so lovely! See nothing but kindness to residents, nothing seems to be much too much better. A lovely warm environment.

Reply from Christine Mintrim, Reviews Team at Liberham Lodge

Thank you so very much for taking the time to write us such a wonderful review, it's truly appreciated and will be fed back to our staff.


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Review from S H (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Liberham Lodge for nearly 5 years and has been very happy due to the well-cared-for, comfortable surroundings and wonderful, endlessly cheerful staff. This year has seen a serious decline in her health and the care she has received must be recognised. The nursing team
and all the carers have shown extreme patience and kindness to Mum. Close attention has been paid to all her medical issues. She has always been treated with dignity and generosity of time, as well as concern to provide anything that will make Mum more comfortable or lift her spirits.
We are so grateful that she has been so well looked after. Thank you to the whole team.

Reply from Reviews Team, Reviews Team at Liberham Lodge

Thank you so much for taking the time to leave us such a wonderful review, your feedback will be shared amongst our team.


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Review from Louisa A (Daughter of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly place where residents and their families are made to always feel so welcome and cared for. A real home from home. I couldn't wish for a better place for Dad. Thank you everyone.

Reply from Christine Mintrim, Reviews Team at Liberham Lodge

Thank you so much for taking the time to write us such a lovely review, We pride ourselves on the care that we provide to our residents so it's wonderful to read that our residents' families are happy with what we are doing.


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Review from Denise P (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful at all times. The celebration of my mother's birthday was outstanding, for her and all the residents that attended with food and drink. The manager is always on hand to talk to and if a problem comes up he quickly sorts it. I was very surprised at the Ofsted report
only being Good with all that they do, especially as visited other care homes and they are not a patch on this one.

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Review from C S (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Liberham Lodge provides a beautiful environment for a care home and the care and support are tailored to each resident. There is a homely feel where visitors and relatives can be involved and always welcome. the staff are receptive to ideas and comments about the services provided. Cleanliness is excellent
and the staff are always friendly.

Reply from Christine Mintrim, Reviews Team at Liberham Lodge

Thank you so very much for taking the time to leave us such a lovely review, we are so appreciative.


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Review from Sarah M (Wife of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband who has Alzheimer's has only been at Liberham Lodge for 3.5 months. He seems to be well-settled and as happy as possible. He is still asking to go home on a regular basis but is not seriously worried. He loves to go outside in the garden which he considers to be his, it is a great asset to
the home.

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Review from J B (Wife of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very lucky to have Liberman Lodge taking care of my husband. The staff are extremely caring. Everyone goes over and above to make sure the residents are considered as individuals.

Reply from Christine Mintrim, Reviews Team at Liberham Lodge

Thank you so much for taking the time to leave us such a wonderful review! We as a team are very proud of the care that we provide here at Liberham Lodge and truly appreciate your kind words.


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Review from I L (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in high care at Liberham Lodge for two years and is being well looked after by carers, nursing staff, administration and management across the facility. Our mother's care and social well-being are a highlight to me. On a recent visit we shared a great lunch in the Bistro. I live
in Australia and regular video call conversations require extra help from staff to get organised. Which they are always happy to do.

Reply from Christine Mintrim, Reviews Team at Liberham Lodge

Thank you so very much for taking the time to leave us such a wonderful review, we at Liberham Lodge are very proud of the care that we provide so receiving reviews such as this really does mean so much!


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Review from Carolyn B (Daughter of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t speak highly enough of Liberham Lodge. My dad has been in there for almost a year and arrived as an end-of-life care patient and he’s made a full recovery thanks to the dedication and superb care from all the staff. The food, activities, and accommodation are all excellent.

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Review from Barbara R (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is now a permanent resident following respite and a short spell in hospital and is now very happy to call Liberham Lodge home. The nurses and carers do such a fine job of looking after her with kindness, patience and care and, as family members, we also feel totally supported (no request is too
much) by the management team. The beautiful gardens, décor and facilities make it a very comfortable place enhanced by the activities, catering and admin teams who create a warm, happy and fun environment for the residents.

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Review from P C (Wife of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are lucky to have such a wonderful care home nearby. The staff are professional, welcoming and friendly. My husband has been on the memory care floor for 2 years and now thinks of it as home. The care is very good, but the atmosphere on the floor fluctuates depending on the care staff. One senior
care assistant is excellent, the residents are calm, happy relaxed and behaving well, They are treated normally with insight and humour. The idiosyncrasies and personality of each individual is recognised. On other occasions, the residents become noise, unsettled and disruptive. There is not so much personal and natural engagement with them. Needs are addressed and catered for, but administrative jobs take preference over face-to-face interaction.
The barber's shop is a great success. My husband is happy to be shaved by the excellent senior care assistant who instigated this. She is now shaving men from the other floors too.

Reply from Samantha Debenham, PA to Marketing Director at Liberham Lodge

It's great to hear that you have had a positive experience at Liberham Lodge and your husband has settled in well. It's also wonderful to hear that there is a senior care assistant who provides excellent care and engages with the residents in a way that recognises their individuality and personality. However, it's also concerning to hear that you feel the atmosphere on the floor fluctuates depending on the team members, and that some colleagues may not provide the same level of engagement with residents. It's important that everyone provides excellent care to ensure that the residents' needs are fully met, and we’ll definitely look into your concerns, providing further training or actions as needed with the team to make sure the high quality of care is always consistent.

It's encouraging to hear that the barber's shop is a success and that the senior care assistant is providing excellent care in this area as well. This highlights the importance of finding ways to engage with residents in meaningful ways that go beyond just meeting their basic needs. If you have any other comments, suggestions or concerns, then please do let us know, and thank you again for taking the time to submit your feedback.


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Review from A B (Wife of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The majority of carers on the memory floor are amazing. Although I am not allowed to mention names I have to say that the female senior carer needs a special mention. She is so right for the position.

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Review from M L (Daughter of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Liberham Lodge provides excellent care for my Mum and Dad. All the staff are warm, attentive and focused on the specific needs of my parents. They have been very supportive to myself and my brother as Mum and Dad have settled in. I feel confident they are in safe hands.

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Review from G L (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to the home late year. The home offers a wide of activities which is ideal for her. As my mother is still relatively active she is still able to take advantage of organised outings which she enjoys. Her room is clean and comfortable and she is well cared for. The staff seem to be fully
aware of her needs and are attentive. My mother still wants to have her independence and Liberham Lodge is contributing to achieve this aim.

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Review from Elizabeth H (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents are receiving the best care at Liberham. The team are so supportive both to them and us as a family. Any personal requests are always fulfilled. For example, mum loves a bath! The Home Admission Advisor was wonderful in setting up the support for mum initially and dad. Liberham Lodge is
in a great setting -with amazing care and appropriate activities if the residents wish to join in. But is also very restful if they want a quiet day.
Thank you

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Review from C A (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I speak to my mother-in-law every day. Every time she talks about Liberham Lodge, she tells me how kind the staff are towards her, how well cared for she is, how comfortable her room is and that the food is very well prepared. There is also a busy diary of activities run by enthusiastic leaders.
Ahead
of her move to Liberham Lodge last November, staff spent much time with us, discussing my mother-in-law's needs. I found them to be very kind and accommodating.
I am very grateful that there is such a well-run care home within my mother-in-law's community so that she is still able to maintain contact with her local friends and church.

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Review from David H (Son of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that both my parents are receiving at Liberham Lodge is exceptional. From the moment of our initial enquiry to their admissions, all of the staff have gone out of their way to make the process smooth, caring and friendly. They have very different needs, but the smiling faces and reassuring
comments and actions of the staff have helped all of us at a potentially difficult time. In particular, I know that all concerned went through a great deal of trouble in the preparation and subsequent admission with particular nursing care required. Thank you.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Liberham Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Liberham Lodge is calculated as follows: ( (152 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Liberham Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Jagpal

Jagpal Singh

Job Title: General Manager

Joined: 2016

I’m an experienced home manager and I joined Care UK from another big care provider in 2016. I wanted to be part of a more proactive company that would help me to achieve my goals. Care UK has a very good reputation and is well known for caring as much for its colleagues as its residents. 


I believe that, as a home manager, you’re as good as your team. That’s why I always make sure I’m giving colleagues the support they need to do their jobs well. I love walking around the home checking in with them and the residents. It’s wonderful when residents take the time to sit and chat to me and share what they’ve been doing that day.


Frequently Asked Questions about Liberham Lodge

What types of Care is Liberham Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Liberham Lodge have?

There are 74 Single Rooms.

What are the Facilities & Services at Liberham Lodge?

Minibus or other transport, Lift, Gardens & Bar/Café are some of the Facilities & Services.

How far is Liberham Lodge to the centre of Leatherhead?

2.9 mile(s) as the crow flies, distance by road may be significantly further.