Liberham Lodge

Rectory Lane, Little Bookham, Leatherhead KT23 4DY
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9.8 87 Reviews
  • Liberham Lodge, Leatherhead
Liberham Lodge in Leatherhead is a modern, luxury care home offering quality personalised care. The dedicated team specialises in tailored dementia, nursing and residential care for older people.

Residents benefit from spacious en-suite bedrooms, as well as a range of shared spaces including stylish lounges, a welcoming café, cinema room and hair and beauty salon.

The care home in Little Bookham is surrounded by green fields and beautiful landscaped gardens for residents to relax in. Keen gardeners are welcome to join the home's gardening club. The lifestyle team also provides a host of varied activities and outings to local areas of interest, so there is never a dull day at Liberham Lodge.

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Care Provided by Liberham Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Jagpal Singh (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Liberham Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,935
    • Self-Funded Residential Dementia Care from £2,025
    • Self-Funded Nursing Care from £2,187
    • Self-Funded Nursing Dementia Care from £2,277
    • RESPITE Self-Funded Residential Care from £2,322
    • RESPITE Self-Funded Residential Dementia Care from £2,430
    • RESPITE Self-Funded Nursing Care from £2,624
    • RESPITE Self-Funded Nursing Dementia Care from £2,732

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Liberham Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport

Liberham Lodge Reviews (87)

Total of 87, showing 21-40
9.8

Liberham Lodge has a Review Score of 9.8 (9.844) out of 10, based on 15 reviews in the last 2 years. Over all time Liberham Lodge has 87 reviews.

Overall Experience

  • 73
  • 11
  • 1
  • 2
  • 0

Date Published

87
4
11
15
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Review from Peter V (Son of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking for a care home for a loved one is one of the hardest things to do in life; you want a home-from-home for them, and you want to know their every need is being looked after. If you were able to give them the 24-hour care yourself, it means you didn't sleep well and would have to be available
24/7 for them, but you know this is not possible for one person. It takes a care team, and it also takes a care team with hearts.
We were lucky enough to get my mum into Liberham Lodge when she needed it the most, first as respite care and now as a permanent resident due to her medical needs and long-term care plan.
It is always difficult to make this decision, but when you get the support from the team at Liberham that we have been shown, it makes it so much easier and a more pleasant experience.
Having seen several care homes across the country, we can clearly state this is one of the very best. Knowing your loved one has their every need looked after helps to bring comfort to you all.

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Review from A B (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At the time of this review, we are very happy with the level of care our mother is receiving at Liberham Lodge. Her quality of life is very good, and she is generally happy. I am very impressed with the quantity and variety of activities offered by the activities team, and only wish Mum would choose
to join in more of them. However, she is happy to knit and paint. It is great to see photos of the residents engaging in activities posted daily on Facebook and a good way of seeing which activities Mum is joining in with!
Any concerns or queries are mostly dealt with quickly, respectfully and efficiently.

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Review from Janet W (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father joined Liberham Lodge in 2017 and has been an Assisted Living resident since then. He has one of the generous self-contained serviced flats in the Care Home rather than a single room and takes his meals with the other residents in the dining room. Liberham Lodge provides the home environment,
company, care and activities my father needs. The care the staff take of my father is a great relief to his family and they are always very kind to him and to us. We appreciate the extra effort to look after him when a bit of medical care is needed from time to time.


Engagement in the many activities organised is encouraged to suit the individual. My father helps run the little shop that provides those little extras that residents might need and gives them the independence to choose purchases themselves. He also gets involved in organising weekly quizzes for residents and liaises with the Home Manager representing any issues raised by residents in the capacity of Resident Ambassador.


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Review from Jo S (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mother was very reluctant to move to a care home, but we were faced with no choice after an extended hospital stay, and she was not mobile enough to live independently at home anymore. One lady was brilliant, helping to negotiate hospital discharge dates and the exact nature of care my
mum needed. The process was so easy. My mum has been at Liberham Lodge for two months now. She has settled in beautifully. She still has duvet days but has responded really well to encouragement from the staff to get up, dressed and socialise. She has put on weight, her skin is clear, and she says she likes it there, which I never expected to hear!
The place is clean and bright, and the staff I have met are all lovely, especially the two assigned to help my mother, who she is very fond of. There are loads of activities on offer, and relatives are kept informed of developments. You can visit at any time. I would say Liberham Lodge feels and looks more like a hotel than a residential home.

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Review from Kate L (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Liberham Lodge for five months while she was waiting for a care home place nearer to me so I can visit her more easily. First of all, she needed a place urgently as she was about to be discharged from hospital and I was unable to look after her because of other family problems, so it
was a huge relief when the team at Liberham Lodge worked so hard to accommodate her so quickly, in less than 48 hours even with all the administrative work that had to be done. (Other care homes had failed to do this.)


Liberham Lodge has beautiful surroundings, and a lovely garden full of lavender and smooth paths. The staff are all very friendly, approachable, helpful and have kind caring manners. There is a feeling of liveliness, always something going on, and plenty of activities and stimulation! The bedrooms are peaceful with lovely views. And there is a definite touch of luxury too, with balconies, a hair and pampering salon, a cinema, and many places for visitors to spend time in summer and winter.


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Review from Jenny C (Daughter of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Liberham Lodge is an exceptionally clean, well maintained, comfortable and welcoming home. My father was admitted in March following diagnosis of a very rare and rapidly degenerative brain disorder. From the first contact, staff went out of their way to ensure a smooth admission, making sure Dad was
comfortable and that we as a whole family felt welcome and supported at what was a very difficult time.
Dad was a resident on the nursing floor for three months, receiving absolutely first class palliative and end of life care from the whole team, from management and nursing staff, carers, cleaning staff, caterers and reception. Dad's rare condition was challenging to manage towards the end, but the nursing and care staff were so attentive and respectful ensuring he remained comfortable. They made what was an unbearable time for us all much easier and Mum, my brother and I went home every day knowing that Dad was in safe and caring hands, and for that we will be forever grateful.

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Review from J B (Daughter of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Liberham for less than a year. The home is beautifully decorated, modern and clean. She has made friends with both carers and residents. The carers we have got to know have been very kind. Her health has improved considerably while there and under the care of local doctors and carers.
Mum has been able to join in with activities and sit in the garden in the summer.
We enjoy the fact that the family are allowed to visit any time and even book to eat a meal there.
The staff are excellent but there has at times been a shortage due to sickness etc.

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Review from Jeremy S (Son of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The thing that impresses me most is the relationship my father has struck up with his carers. He is genuinely fond of them and they of him. This means such a lot to him as his mobility is so restricted. As his world has shrunk his life has expanded through the friendships he has made with his carers.
He has even started to teach one of them chess!

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Review from Christine M (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Gracewell (now Liberham Lodge) since it opened and has had its ups and downs, but the transfer to Care Uk and the new manager Jag at Christmas has proved to be a great positive change. Mum is on the memory floor, where activities are tailored for their needs, but they also join in
many activities with the rest of the residents. There is always something fun going on! The staff are all polite, kind, and doing a grand job. I can feel confident that Mum is being cared for in a safe and compassionate environment. There are improvements happening all the time, and when I have had issues they are dealt with promptly.

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Review from John L (Son of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A strong 4.5 ! This home is certainly excellent and really improving under new management, but nothing is that perfect and always potential to improve.
Running and working in a care home over the last few years with the challenges of covid and staffing shortages in the care sector must be very difficult.
My
mother is a current resident of Liberham lodge. At first, she went in for respite, but then she decided she would feel safer and more secure staying due to her specific needs.
I can't begin to express both of our gratitude to everyone at Liberham lodge for how they cared for mum when she arrived in very poor health, nursed her back to strength and now care for her needs every day.
She has really settled in and made friends and it's clear the team really care about her and her specific needs. Thankfully whilst very fragile she is still mentally very alert and the wonderful array of activities keeps her active and engaged.
We now have quality time together, what more can you ask.

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Review from D W (Daughter of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I have found all the staff very caring, helpful, polite and friendly. She enjoys joining in with the various activities and has tried many new things. My mother really enjoys the food; there is a lot of choice and is very tasty.

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Review from Beth C (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Gracewell of Bookham for two years but sadly passed away last week. She had been living with advanced dementia and her final battle was protracted and challenging. But every single member of staff did everything within their power to make her passing as comfortable and
peaceful as possible. They acted with great sensitivity and respect, making sure that Mum's end of life journey was one of dignity. Each carer, cook, cleaner, receptionist, nurse and manager worked with love and compassion for Mum, myself and my sisters at this very difficult time. Exceptional care. Thank you.

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Review from Tracey S (Daughter of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Gracewell of Bookham is a modern purpose-built residence. It is always clean and tidy with a peaceful garden and a lovely dining room and lounges for residents and visitors. For more able-bodied residents they provide varied activities and facilities including outings. However if you need a higher
level of care or nursing care, their constant low staffing levels and poor management means you are unlikely to receive the care that is detailed in your care plan. This has caused immense stress for my family during my mother's stay. Fortunately, my mother was not aware of the shortfall in care.

Reply from Harry Garston, General Manager at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham. We appreciate your concerns which were raised with us directly and are currently being explored. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Please do contact us if there is any support we can offer or if you would like to discuss anything else further.


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Review from Liz W (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff who were able to provide everything to support my father in the last 2 years of his life. Very well run and efficient as a purpose-built care home, with genuinely authentic staff who take care of the individual resident's needs. The food is delicious too!

Reply from Harry Garston, General Manager at Liberham Lodge

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Bookham, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.


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Review from P G (Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gracewell experience is good. Fulfilled my expectations as a quality care home. Staff are attentive in all areas. Atmosphere good amongst residents. Housekeeping excellent.

Reply from Harry Garston, General Manager at Liberham Lodge

Gracewell of Bookham appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased you have settled in well.


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Review from Joan J (Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been living as a resident in Gracewell of Bookham care home for just over 2 years. I have nothing but praise for the housekeeping team. They are hardworking and efficient with a very good system. Always considerate, kind and helpful.

Reply from Harry Garston, General Manager at Liberham Lodge

Here at Gracewell of Bookham we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team.


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Review from Norma G (Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home and the staff very good.

Reply from Harry Garston, General Manager at Liberham Lodge

Here at Gracewell of Bookham we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Anne Q (Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of laundry provided by housekeeping is always excellent they must have a fantastic set of staff to be able to provide our clothes back in such a way. This 'home' is not too big but the amount of washing to be done per day must be vast.

Reply from Harry Garston, General Manager at Liberham Lodge

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bookham and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from John U (Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been in Gracewell for about a month, and I must say that I am most impressed with it as a home. The most impressive this about the home is how kind and friendly all of the staff are.

Reply from Harry Garston, General Manager at Liberham Lodge

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bookham and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Sheila W (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from our first contact with Gracewell, we have felt Mum is in a warm and caring community. Mum has settled so well into Gracewell. She says the food is fantastic, her room is very comfy and most of all the staff are all so kind and caring. All staff have been professional and positive in any dealings
I have had with them, nothing is too much trouble. It has been such a relief knowing Mum is happy and well looked after. This is what we'd wanted and our experiences in these early weeks show that this is what Gracewell provides. Thank you so much. We hope Mum will continue to thrive and participate in the Gracewell community.

Reply from Harry Garston, General Manager at Liberham Lodge

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Gracewell of Bookham.


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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Liberham Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Liberham Lodge is calculated as follows: ( (152 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Liberham Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Jagpal

Jagpal Singh

Job Title: General Manager

Joined: 2016

I’m an experienced home manager and I joined Care UK from another big care provider in 2016. I wanted to be part of a more proactive company that would help me to achieve my goals. Care UK has a very good reputation and is well known for caring as much for its colleagues as its residents. 


I believe that, as a home manager, you’re as good as your team. That’s why I always make sure I’m giving colleagues the support they need to do their jobs well. I love walking around the home checking in with them and the residents. It’s wonderful when residents take the time to sit and chat to me and share what they’ve been doing that day.