Liberham Lodge

Rectory Lane, Little Bookham, Leatherhead KT23 4DY
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9.8 87 Reviews
  • Liberham Lodge, Leatherhead
Liberham Lodge in Leatherhead is a modern, luxury care home offering quality personalised care. The dedicated team specialises in tailored dementia, nursing and residential care for older people.

Residents benefit from spacious en-suite bedrooms, as well as a range of shared spaces including stylish lounges, a welcoming café, cinema room and hair and beauty salon.

The care home in Little Bookham is surrounded by green fields and beautiful landscaped gardens for residents to relax in. Keen gardeners are welcome to join the home's gardening club. The lifestyle team also provides a host of varied activities and outings to local areas of interest, so there is never a dull day at Liberham Lodge.

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Care Provided by Liberham Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Jagpal Singh (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Liberham Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,935
    • Self-Funded Residential Dementia Care from £2,025
    • Self-Funded Nursing Care from £2,187
    • Self-Funded Nursing Dementia Care from £2,277
    • RESPITE Self-Funded Residential Care from £2,322
    • RESPITE Self-Funded Residential Dementia Care from £2,430
    • RESPITE Self-Funded Nursing Care from £2,624
    • RESPITE Self-Funded Nursing Dementia Care from £2,732

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Liberham Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport

Liberham Lodge Reviews (87)

Total of 87, showing 41-60
9.8

Liberham Lodge has a Review Score of 9.8 (9.844) out of 10, based on 15 reviews in the last 2 years. Over all time Liberham Lodge has 87 reviews.

Overall Experience

  • 73
  • 11
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  • 2
  • 0

Date Published

87
4
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Review from Christine P (Regular Volunteer) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a volunteer in Gracewell for the past two years. It is a generally a happy home and residents appear to be well cared for and content. There are many opportunities provided for activities throughout the week. Staff are mainly helpful and attentive to the needs of residents.

Reply from Harry Garston, General Manager at Liberham Lodge

Our activities team here at Gracewell of Bookham have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team.


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Review from Fiona S (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had only been at Gracewell for a month when it closed to visitors in March. But the regular email updates have been very reassuring and I have always felt that Dad was in very safe hands during the COVID crisis. It was his birthday in May and the chef made him his favourite meal which was much appreciated,
Dad always comments on how much he enjoys the delicious puddings! The staff are all so friendly and welcoming and even during this very challenging time, nothing has been too much trouble. I am so grateful for the little extras that have been organised recently, the iPad for Facetime calls, the tent in the garden where Dad has enjoyed tea and the brilliant drive-by visit. I want to single out the Admissions Advisor who has been fantastic and always ready to help me with any request. I have nothing but praise and gratitude for all the staff at Gracewell, most especially those who care for my Dad. Thank you.

Reply from Harry Garston, General Manager at Liberham Lodge

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Bookham we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from Sarah S (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Gracewell for two weeks respite care after recovering from illness. From my first phone call of enquiry to her eventual admission I was really impressed with the level of personal service and support. They could not have been more accommodating and helpful. My mum has spoken of her care
in the highest possible terms. Nothing is too much trouble, all of the carers are lovely and they all seem really happy, even in lockdown! The food is also really excellent according to Mum, lots of choice and plenty of snacks and drinks throughout the day. Because of lockdown and quarantine regulations, my mum wasn’t able to access any of the activities but she really enjoyed the beautiful gardens. She is a very independent lady who is not ready for a permanent move to a home but she has said that Gracewell would definitely be her choice if she does need that sort of care. Thank you so much to everyone who has looked after her so well.

Reply from Harry Garston, General Manager at Liberham Lodge

We are thrilled with your positive experience and are so glad your mother has settled in so well to Gracewell of Bookham. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Judi W (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell has provided my mother with a wonderful loving environment. She is a fairly new resident and yes, though we could see and feel how lovely it was when we chose it, we didn't realise just how incredible the staff actually were. The care in such difficult times has been exemplary. Everything
has been handled by the staff in a caring, professional manner. Even under such stress, the staff have continued to be kind, caring, sympathetic and patient. Nothing is ever too much trouble and we can not praise it enough. The home and facilities are super but it is the staff that make it superb. Well done and thank you for your continued care.

Reply from Harry Garston, General Manager at Liberham Lodge

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bookham and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from D B (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was thrilled to see videos of the residents lining the window watching and listening to a singer perform to them while they were all in lockdown! The purchase of tablets for video calls has made such a huge difference for me as I live so far away from mum, and for my sister who visits her so regularly
and is not able to currently.

Reply from Harry Garston, General Manager at Liberham Lodge

Here at Gracewell of Bookham we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.


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Review from Mark W (Son of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my Mum has lived at Gracewell for over 2 years now I felt it appropriate to submit a review to reflect on the fantastic work of all the staff at the home, especially during the Corona outbreak.
Firstly, I have to say there has been a marked improvement across the board since the arrival of
the Manager and I have been particularly impressed with the way he has handled communications with relatives whilst the home has been closed to visitors.
What is, of course, a very worrying time for everyone has been made less concerning for me as I know Mum is being looked after by the most caring and attentive staff you could hope for. The extra worry for their own well being and that of their own families hasn't detracted from providing exceptional care to the residents.
I can only imagine the extra strain the staff have been under recently and would like to express my sincere thanks for all that is being done for both my mum and us as a family.

Reply from Harry Garston, General Manager at Liberham Lodge

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Bookham and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Julia P (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers and all the background staff are superb. They are all very helpful, caring and kind not only to the residents but to us relatives as well. Nothing is too much trouble. Also, the food is yummy.

Reply from Harry Garston, General Manager at Liberham Lodge

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Bookham, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from Graham (Son of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents are at Gracewell and their care has been nothing short of excellent. The recent outbreak of the Coronavirus at the home must have been both terrifying and extremely difficult for the staff to deal with. I have nothing but praise and great admiration for the way that the manager and
all his staff managed the situation, keeping our loved ones as safe as possible. My grateful thanks to them all.

Reply from Harry Garston, General Manager at Liberham Lodge

At Gracewell of Bookham, our ultimate goal is to provide the best possible level of care we can.
From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home.
Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from Nikki M (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheerful and friendly helpful staff especially in these unusual times. They have kept in contact with our dear Mum and have kept her entertained. She has remained stable and appears to love all staff.
Many thanks for all your hard work.

Reply from Harry Garston, General Manager at Liberham Lodge

Our team here at Gracewell of Bookham are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities are keeping your mother entertained.


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Review from Chris B (Son of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is wonderful, and the staff are caring and amazing. They have all excelled during the recent COVID-19 problems with communication to families being quite incredible whilst putting concerns for the residents first at all time.

Reply from Harry Garston, General Manager at Liberham Lodge

Gracewell of Bookham appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process and living as smooth as possible, to get to know the resident on a personal level. Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from Fiona B (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all the staff at Gracewell. Mum moved in with dad 2 years ago as dad was, unfortunately, struggling with dementia. From the moment they came to a Gracewell they have had nothing but care, respect and support from all the staff there. Unfortunately, dad passed away a year
ago but mum is still there. She feels safe and happy and has made many friends. The activities are brilliant - during this difficult time, the Staff have made sure the residents are entertained with outside singing in the sun to name just one activity. The Manager and Home admission advisor are brilliant. Overall friendly, caring, and loving to every resident and their families. Thank you.

Reply from Harry Garston, General Manager at Liberham Lodge

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Bookham – particularly at such a difficult time. The team here are so grateful that your Mother is having such a positive experience of the home, and these kind words will be shared with the team.


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Review from Val C (Daughter of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several hospital admissions and falls, it was clear Mum wasn’t safe in her own house, even with four care visits a day. Whilst Mum was in hospital we viewed Gracewell and were very impressed. Mum’s needs were assessed the following day by a staff member who visited her and Mum was discharged for
respite care the next day. After just two weeks, Mum chose to stay permanently. Her room is beautiful, she was greeted by everyone - from those responsible for housekeeping and care to the wonderful activities organiser. Everyone was kind and welcoming, especially one in particular who has been so helpful and cheerful. A recent visitor commented on how genuinely caring all the staff are. They really know each resident. I feel I have got my mum back. She is no longer an anxious old lady, but back to joking and enjoying life. She has been on outings, had her hair done, enjoyed a walk in the grounds, cheese and wine socials, knitting and quizzes, and friends and family are always welcome in the Bistro.

Reply from Harry Garston, General Manager at Liberham Lodge

At Gracewell of Bookham our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mum.


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Review from Karen S (Daughter of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has Parkinson's disease and had been living independently at home. At Christmas, he had a couple of falls and started not to be able to get in and out of bed. He was also getting in a muddle with his medication. Dad moved into Gracewell initially for some respite and has now decided to stay permanently.
The experience from the first contact with Gracewell to Dad now becoming a permanent resident has been first class. A particular person was great at discussing our needs and worries and getting back with queries. Dad has been treated with great respect and has benefitted from his medication now being handled for him and that there are very lovely people around him helping as he is very much at risk of falling. He has now managed to relax and join in with activities that are going on. There seems to be a nice atmosphere in the home in general and the bistro area is usually buzzing with activity at various times of the day. The garden and rooms are also of excellent quality.

Reply from Harry Garston, General Manager at Liberham Lodge

We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Bookham. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from D C (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lives on her own and suffers from Parkinson's Disease. She had got into a muddle with her medication before Christmas which meant that she was confused about what time of day it was and was struggling to look after herself. We felt that she needed 24/7 care for a period to get back on top
of her medication and to be fed properly. I visited Gracewell and confirmed straight after Christmas that we were keen for Mum to have a respite visit asap. Even though it was a busy time of year with bank holidays etc, Gracewell were quick to act and visited Mum at her home (over 2 hours drive away) to assess her before admitting her a few days later. Mum stayed at Gracewell for a couple of weeks and the staff were very kind, considerate and helpful. They took complete control of Mum's medication and she was in much better shape when she left. Mum enjoyed meeting other residents, the activities laid on and being treated to a constant supply of food and drinks.

Reply from Harry Garston, General Manager at Liberham Lodge

Thank you for taking the time to review Gracewell of Bookham. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if her requirements change.


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Review from Cathy (Daughter of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in one of the independent living units at Gracewell of Bookham since the end of November. She has settled in well and we have really enjoyed hearing the stories of her interactions and meetings with other residents and the staff too. The staff have been exceptional from the receptionists
to the manager, they all take time to engage mum and ensure that she has everything that she needs. We cannot fault the staff at all and they have worked hard to sort out any issues which have arisen too. Mum does not receive care and therefore cannot comment on care but support has been excellent.

Reply from Harry Garston, General Manager at Liberham Lodge

Here at Gracewell of Bookham, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.


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Review from Neil P (Son of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Gracewell highly enough.
We had to move very quickly in arranging respite care for my mum after a serious operation, and from our initial contact, the amazing Gracewell team, from senior management to the nurses and all of the caring team, were so supportive and incredibly professional
in expediating a speedy response to our call for help. To have peace of mind that your loved ones are receiving the best care, in a safe and caring environment, at a time that was stressful for the whole family was invaluable.
My mum actually wanted to take some of the staff home with her when it was time for her to return to her own home. I think that says it all.

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Review from Jenny W (Mother of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to move my mother to Gracewell three months ago was actually very easy. On our first visit, my husband and I were immediately struck by its warmth and friendliness, its many first-class facilities and the patience and care of the staff on the Memory Care floor. My mother has a very pleasant
en-suite room with lovely views over the extensive gardens. She seems to have settled in very well, thoroughly enjoys the food and is most appreciative of the personal care she receives. It is such a relief to know that she is getting the best possible care from a team of caring dementia trained staff.

Reply from Harry Garston, General Manager at Liberham Lodge

Here at Gracewell of Bookham we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.


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Review from J S (Husband of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the regular staff on the Memory Care floor are extremely caring and friendly, and I believe my wife is happy living at Gracewell. Her care plan needs to be a lot less complex and more understandable and the revisions I requested some months ago have not been completed - probably because the care
plan is too complex and time consuming for senior care staff. Periodic meetings with senior staff provide a good forum at which to voice any concerns, which are dealt with in a sensible way.

Reply from Harry Garston, General Manager at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.


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Review from Nigel B (Son of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell is very well appointed and well maintained. The staff are caring, tolerant and attentive.
The food is well presented and a choice is offered at each meal.

Reply from Harry Garston, General Manager at Liberham Lodge

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Bookham, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.


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Review from David E (Husband of Resident) published on 15 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, courteous, efficient and caring staff - always willing to discuss any matters relating to the resident/my wife.

Reply from Harry Garston, General Manager at Liberham Lodge

Here at Gracewell of Bookham we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.


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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Liberham Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Liberham Lodge is calculated as follows: ( (152 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Liberham Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Jagpal

Jagpal Singh

Job Title: General Manager

Joined: 2016

I’m an experienced home manager and I joined Care UK from another big care provider in 2016. I wanted to be part of a more proactive company that would help me to achieve my goals. Care UK has a very good reputation and is well known for caring as much for its colleagues as its residents. 


I believe that, as a home manager, you’re as good as your team. That’s why I always make sure I’m giving colleagues the support they need to do their jobs well. I love walking around the home checking in with them and the residents. It’s wonderful when residents take the time to sit and chat to me and share what they’ve been doing that day.