Liberham Lodge

Rectory Lane, Little Bookham, Leatherhead KT23 4DY
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9.8 87 Reviews
  • Liberham Lodge, Leatherhead
Liberham Lodge in Leatherhead is a modern, luxury care home offering quality personalised care. The dedicated team specialises in tailored dementia, nursing and residential care for older people.

Residents benefit from spacious en-suite bedrooms, as well as a range of shared spaces including stylish lounges, a welcoming café, cinema room and hair and beauty salon.

The care home in Little Bookham is surrounded by green fields and beautiful landscaped gardens for residents to relax in. Keen gardeners are welcome to join the home's gardening club. The lifestyle team also provides a host of varied activities and outings to local areas of interest, so there is never a dull day at Liberham Lodge.

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Care Provided by Liberham Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Jagpal Singh (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Liberham Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,935
    • Self-Funded Residential Dementia Care from £2,025
    • Self-Funded Nursing Care from £2,187
    • Self-Funded Nursing Dementia Care from £2,277
    • RESPITE Self-Funded Residential Care from £2,322
    • RESPITE Self-Funded Residential Dementia Care from £2,430
    • RESPITE Self-Funded Nursing Care from £2,624
    • RESPITE Self-Funded Nursing Dementia Care from £2,732

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Liberham Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport

Liberham Lodge Reviews (87)

Total of 87, showing 61-80
9.8

Liberham Lodge has a Review Score of 9.8 (9.844) out of 10, based on 15 reviews in the last 2 years. Over all time Liberham Lodge has 87 reviews.

Overall Experience

  • 73
  • 11
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Date Published

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Review from Anne F (Regular Volunteer) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the power of attorney to a 98yr old lady who has happily been resident here for nearly two years. During my visits to her, it was clear that I could assist her and Gracewell Bookham further by volunteering to run the Friday Flower Club where residents are supported and encouraged to arrange flowers
that are then placed in the bistro coffee area and for vases in the ground floor dining room. We change the theme each week to keep everyone interested and stimulated. I have helped further by assisting at the one and two year anniversary garden parties, as well as running the summer outdoor activities with my husband who is also a volunteer. We played green bowls, putting and french boules. Recently I helped the activities staff to have an afternoon tea party to raise funds for Alzheimer’s World Day. All of these have been great fun and rewarding for all the residents. By volunteering, I have been able to feel closer to understanding how the different departments all function.

Reply from Harry Garston, General Manager at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Harriet E (Daughter of Resident) published on 11 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the service my father is receiving at Gracewell Bookham. As his dementia got worse it became apparent he needed specialist/secure dementia care and I was recommended to visit Gracewell. From the very first interaction, with the admissions manager, I have been blown away
by the kindness, efficiency, care and pride with which the team have welcomed him. Management team members handled the assessment so sensitively and, once admitted, a senior carer, a carer and the team have been amazing in the way they have got to know Dad so quickly and been able to give him such targeted care.
The Memory Care wing is so well designed, his room is lovely and the activities warm-hearted and inclusive. Unprompted, they organised a birthday party for him and within days we were singing and eating ice cream at their own second anniversary BBQ. For the first time in 20 years of caring for my dad, I can relax. He has a new lease of life and so do I!

Reply from Rebecca Jarvis, General Manager at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Barbara W (Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant - very caring. Lovely food. Chance to meet new people.

Reply from Marketing, Marketing at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team


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Review from Ann G (Niece of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt arrived at Gracewell after seven weeks in hospital, physically and mentally in a poor state of health and unwilling to successfully cooperate with anyone.


Over time, this has changed through the staff’s dedication, patience, tenacity, compassion and care (much of which was over and above

what might have been expected). All this has meant that my aunt has regained her health and is now able to return to her much loved home after nine months of respite care with Gracewell.


Living a long way from the care home and not being able to visit as often as I would like, I would particularly like to thank all staff for their time, understanding and communication and for giving me the peace of mind that my aunt was in safe hands and that you helped her and us achieve her goals.


Reply from Marketing, Marketing at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team


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Review from Nicholas W (Son of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father, who has suffered from vascular dementia for 8 years, was moved to Gracewell after two years in a substandard care home in Essex. The difference in him is astounding, he has a life full of interaction with the amazing staff at Gracewell and their level of professionalism and concern for his
wellbeing are on another level.
Before we moved him, his speech ability had reduced to barely being able to say a single word, now after five months at Gracewell he can have conversations again and is able to express himself once more. His diabetes is catered for and his general appearance and personal hygiene are as you would want your parent to be.
The general standard of the facility is fantastic and we as a family are very happy with our choice to move him to Gracewell.

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Review from Delia N (Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent but a few weeks at Gracewell of Bookham but can honestly say that I have been treated like royalty here. The staff are all extremely helpful and pleasant which is so important in a place like this. The services I have received have also been of a high standard, including the food, which
has always been very good indeed - in fact I have felt very spoilt! The activities take place daily and there is always something to interest me.

Reply from Marketing, Marketing at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team


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Review from V W (Respite Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff members were extremely helpful and very friendly, nothing too much trouble.

Reply from Marketing, Marketing at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team


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Review from I M (Son of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This is supposed to be a top of the range care home - part of the Sunrise Senior Living Group. I have experience in Sunrise and the lack of ability to retain staff from other care homes. The turnover of staff is ridiculous, the staff morale is poor and quite disrespectful, members of staff openly moaning
about working conditions, short staffed, poor catering cleanliness and response to call buttons being too long.
Staff sitting with feet on nurses station, Mother left in bed and not taken to dinner or offered food until I took her to find the dining room less than half full and part cleared. Other residents still in rooms and not at dinner and still had to ask for a plate of food, then left to feed her myself.
Cups and glasses left for patients who cannot hold cups or utensils without dropping it over themselves. Then to discover the lady washing up, cleaning, etc. is a relative of another resident and not a staff member who, like me, has had enough.
Lipservice granted to relatives but no action.

Reply from Marketing, Marketing at Liberham Lodge

Hi Ian – thank you for your review, and for taking the time to speak with us directly about this. We regret that your mother has not always enjoyed the high standards of service that we pride ourselves on. As discussed with you, we have an action plan in place to address many of the matters you describe here and are confident in the improvements that have already been made. We strive to deliver excellence for all of our residents so that everyone who makes their home with us has an exceptional all-around experience.
The Gracewell of Bookham team.


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Review from Shirley G (Power of Attorney of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been wonderful, providing excellent caring support to both P and ourselves during this initial period. They really have gone that extra mile to ensure P is happy and settled - nothing has been too much trouble. The staff's commitment and dedication is clearly evident in all they do, particularly
in understanding P's needs and how best to meet them.
The stimulation from daily engagement with staff, and their kindness, patience and interest shown to P, have led to noticeable improvements.
The move to Gracewell has been the best thing for P. It has also made such a difference for us - always made to feel welcome, and given the time to chat about how things are going, and with such kindness and understanding.
You just have such confidence, knowing everything is so well managed. And all this in such excellent facilities- it is so lovely to see P in such bright, light, comfortable and well cared for surroundings and sit or wander around with him in the beautiful gardens.

Reply from Marketing, Marketing at Liberham Lodge

Thank you very much for taking the time to share your experience of Gracewell of Bookham.
Your feedback is very important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team


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Review from C B (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A clean and friendly home. All the staff are very proactive and the food is top quality. The home is very spacious and parking is not a problem. The gardens are big and well laid out. Excellent home!

Reply from Marketing, Marketing at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team


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Review from Clare P (Daughter of Resident) published on 26 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Sadly since the original manager has left, the service has deteriorated. The staff turnover is quite large and the home seems to be primarily run by agency staff. The shifts for staff are very long and so recruitment appears to be a problem. Gracewell should consider split shifts as I am sure there
would be a greater take up if carers could work part-time. Dementia residents are often mixed with residents who do not like this. The chairs in the Bistro are not suitable for the elderly. The lounges on the ground floor are rarely used as the layout is bad.
The new manager has made no attempt to introduce herself to us and never seems to be there. Staff moral appears to be low, cleaning has deteriorated and there is never enough car parking during the day.
Just a few of the issues which need addressing.
My mother is very happy at the home and for that I am very grateful.

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Review from Gillian S (Daughter of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell is a fantastic care home. My mum has been there for almost a year now and settled in within a couple of days. All the staff are brilliant and nothing is too much trouble. The care they take with the residents is outstanding and nothing is too much trouble for them.

Reply from Marketing, Marketing at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team


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Review from Philip (Son of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Gracewell of Bookham for our mother, initially for a period of respite care after she was discharged from 6 weeks' hospitalisation due to serious illness. Considerable research of various in-home and care home options was carried out and Gracewell was chosen after a recommendation from friends
and several visits. We have been truly amazed at the progress she has made since she arrived at Gracewell. The staff have been magnificent, the level and quality of care has been wonderful and, as a result, she has felt safe, secure and has settled in quickly. She has been encouraged to join in various activities and has decided to become a permanent resident - the ultimate endorsement.

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Review from Kim B (Daughter of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Bookham is an amazing place with exceptionally well-trained staff who are very kind and compassionate towards the residents.
My mother came to stay in October last year and was in a distressed state after a prolonged stay in hospital. She is now a changed lady. Her dementia is well controlled.
When we visit her she is always well groomed and dressed and takes part fully in the life of the home. The food and activities programme are both very good and varied.
Her birthday, last week, was celebrated by the staff, residents and family. She was moved to tears with the lovely birthday wishes and cake.
Our family and friends are free to visit at any time and always greeted with a friendly welcome. There are lovely reception areas where we enjoy a cup of tea and coffee with mum. She is very proud of her new home.

Reply from Marketing, Marketing at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team


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Review from Sandy (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was one of the first residents to move into Gracewell of Bookham in August. All of the staff were fantastic from the beginning and helped him to settle very quickly. The managers, front desk, nurses, carers, activity manager, housekeeping, maintenance staff and chefs are all very friendly
and extremely helpful. The chef made a wonderful chess cake for my Father on his 90th birthday. The staff made him feel very special and threw him a party and arranged dancing for him which he absolutely loved. The staff play chess and the piano with him and have really got to know him. One of the carers even puts the cricket on the big screen in the lounge for my Father as he knows he loves cricket. I can not praise the home enough. They are extremely kind and caring and very welcoming to families. My Father feels very safe and happy and he enjoys the food. The carers and nurses are outstanding and I feel confident that my Father is being cared for in the very best way by such kind people.

Reply from Marketing, Marketing at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.


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Review from C G (Son of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are very pleased with all aspects of Gracewell Bookham for my father. Excellent purpose built facilities with wonderful gardens make for a very uplifting experience. Enthusiastic and well-trained staff have certainly helped my father settle at Gracewell. He enjoys his food and appreciates
the good standard of the cooking and variety that is available. Having seen the professionalism of the nursing team there, we are very reassured about this aspect of the care available round the clock for my father. A varied activities programme is available which seems to cater for all sorts of interests.

Reply from Marketing, Marketing at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.


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Review from Dan (Son of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined Gracewell Bookham just a couple of months after they opened in October 2017. To date, we have been very happy and comforted by the level of attention and care that the amazing staff provide. We would wholeheartedly recommend this place to anyone considering it for their loved one.

Reply from Marketing, Marketing at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.


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Review from Chris D (Son of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all, without exception, friendly and very helpful. We had difficulty getting my mother admitted to Gracewell of Bookham and the staff went to great lengths to assist and help in what was a very frustrating process for me. The level of care and support for my mother was excellent all the
time and the whole ambience of the home was excellent.

Reply from Marketing, Digital Marketing Executive at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bath.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bath Team.


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Review from Rosemary B (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Gracewell of Bookham more highly. Sadly my mother only spent 3 weeks as a resident, but she was looked after with great respect, tempered with a little humour, during her stay.

Reply from Marketing, Digital Marketing Executive at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.


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Review from David F (Friend of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love the concept of Gracewell. It is bright and modern with large well equipped en-suite bedrooms.
Our 96-year-old friend joined for 4 weeks respite care and has now joined up for permanent residency. All the office, medical, carers and house staff are very approachable and all have smiley faces
and are clearly there as they enjoy the work.
There are a host of daily clubs and activities to participate in if you wish and lovely quiet areas if you want to get away from it.
There are speciality functions and rooms for hairdressing, beauty, cinema and activities. We are looking forward to joining our friend in the lovely dining room sometime. We are made most welcome when we visit including our little highland terrier who cheers up our friend.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Liberham Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Liberham Lodge is calculated as follows: ( (152 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Liberham Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Jagpal

Jagpal Singh

Job Title: General Manager

Joined: 2016

I’m an experienced home manager and I joined Care UK from another big care provider in 2016. I wanted to be part of a more proactive company that would help me to achieve my goals. Care UK has a very good reputation and is well known for caring as much for its colleagues as its residents. 


I believe that, as a home manager, you’re as good as your team. That’s why I always make sure I’m giving colleagues the support they need to do their jobs well. I love walking around the home checking in with them and the residents. It’s wonderful when residents take the time to sit and chat to me and share what they’ve been doing that day.