Liberham Lodge

Rectory Lane, Little Bookham, Leatherhead KT23 4DY
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9.8 87 Reviews
  • Liberham Lodge, Leatherhead
Liberham Lodge in Leatherhead is a modern, luxury care home offering quality personalised care. The dedicated team specialises in tailored dementia, nursing and residential care for older people.

Residents benefit from spacious en-suite bedrooms, as well as a range of shared spaces including stylish lounges, a welcoming café, cinema room and hair and beauty salon.

The care home in Little Bookham is surrounded by green fields and beautiful landscaped gardens for residents to relax in. Keen gardeners are welcome to join the home's gardening club. The lifestyle team also provides a host of varied activities and outings to local areas of interest, so there is never a dull day at Liberham Lodge.

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Care Provided by Liberham Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Jagpal Singh (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Liberham Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,935
    • Self-Funded Residential Dementia Care from £2,025
    • Self-Funded Nursing Care from £2,187
    • Self-Funded Nursing Dementia Care from £2,277
    • RESPITE Self-Funded Residential Care from £2,322
    • RESPITE Self-Funded Residential Dementia Care from £2,430
    • RESPITE Self-Funded Nursing Care from £2,624
    • RESPITE Self-Funded Nursing Dementia Care from £2,732

  • Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
    needs assessment which is required to fully understand the level of care and support required by each
    individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
    Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Liberham Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport

Liberham Lodge Reviews (87)

Total of 87, showing 81-87
9.8

Liberham Lodge has a Review Score of 9.8 (9.844) out of 10, based on 15 reviews in the last 2 years. Over all time Liberham Lodge has 87 reviews.

Overall Experience

  • 73
  • 11
  • 1
  • 2
  • 0

Date Published

87
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72

Review from Ann R (Wife of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Gracewell for a month and seems to be settling in well. He is comfortable and well cared for.

Reply from Marketing, Digital Marketing Executive at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team


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Review from Alison B (Daughter of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Gracewell of Bookham in early October after a year of poor health, which was sudden and traumatic. The realisation that he could no longer cope on his own was difficult for all of us, especially hard for Dad to accept. From the first day he was put at ease, made to feel extremely welcome
and he has settled in completely now. The care is exemplary and Dad has recovered his physical strength from good, nutritious food and the right care to ensure he is drinking properly and taking the right medication. But the amazing part is that all the staff, including reception, management, carers, housekeeping and maintenance, are just so friendly and caring, all respecting Dad's dignity and desire to be as active as possible. This has made him feel part of a true home. He feels he has friends caring for him, not just as their job, but to have fun with - the carers even play scrabble with him in the evenings if they have time and that is an added bonus that means a lot.

Reply from Marketing, Digital Marketing Executive at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team


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Review from M B (Daughter-in-law of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with excellent staff at all levels. Welcoming, reception staff all helpful, kind and considerate. Dementia floor quite exceptional with extremely caring and dedicated staff who are patient, kind and understanding of all residents' needs with dignity.


Rooms are maintained to

a high standard. Food requirements are always considered.


A complete feeling of safety for residents. Activities are well run and all residents considered. Management are excellent, which is creating a wonderful work ethos for employees.


Reply from Marketing, Digital Marketing Executive at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team


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Review from Charles W (Husband of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic new building. Light and attractive surroundings for residents with cheerful and caring staff.

Reply from Marketing, Digital Marketing Executive at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.


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Review from J S (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with Gracewell of Bookham. It is a very contemporary style home. The staff are so friendly welcoming and such good fun. The food is delicious with a fantastic choice. The nurses are so caring and helpful with all your needs. Mum and dad are very happy at Gracewell of Bookham and
have settled in well all thanks to the manager and wonderful staff.

Reply from UK Marketing, Digital Marketing Executive at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.


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Review from Trevor F (Husband of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Gracewell of Bookham six weeks ago and I have been very happy with their care during this time.

Reply from Sunrise Team, Digital Marketing Executive at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team


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Review from L G (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Within a week of my mum moving in there was a great improvement her mood. The kindness, warmth and professionalism of all the staff from the home manager to the support staff was obvious. From the start Mum just looked more relaxed and happy than she had for a while. The whole atmosphere of the home
was one of the positivity and 'can do' attitude.

Reply from Lewis Sluman, Digital Marketing Executive at Liberham Lodge

Thank you for taking the time to share your experience of Gracewell of Bookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Bookham Team.


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Care / Support

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Treated with Dignity

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Liberham Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Liberham Lodge is calculated as follows: ( (152 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Liberham Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Jagpal

Jagpal Singh

Job Title: General Manager

Joined: 2016

I’m an experienced home manager and I joined Care UK from another big care provider in 2016. I wanted to be part of a more proactive company that would help me to achieve my goals. Care UK has a very good reputation and is well known for caring as much for its colleagues as its residents. 


I believe that, as a home manager, you’re as good as your team. That’s why I always make sure I’m giving colleagues the support they need to do their jobs well. I love walking around the home checking in with them and the residents. It’s wonderful when residents take the time to sit and chat to me and share what they’ve been doing that day.