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Sairam Villa Care Home has a Review Score of 9.8 (9.759) out of 10, based on 34 reviews in the last 2 years. Over all time Sairam Villa Care Home has 50 reviews.
Review from Jyoti S (Daughter of Resident) published on 3 January 2024
Submitted via Website •
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Reply from Zeta Zeta, Operations Director at Sairam Villa Care Home
Thank you for recognising the kind care our team gives at Sairam Villa.
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Review from N P (Daughter of Resident) published on 3 January 2024
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Reply from Zeta Zeta, Operations Director at Sairam Villa Care Home
Thank you for your lovely review of this wonderful care home.
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Review from Vasanthi C (Daughter of Resident) published on 21 December 2023
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Reply from Zeta Zeta, Operations Director at Sairam Villa Care Home
Thank you for your kind review of our lovely care home; I will make the team aware of your thoughts.
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Review from A K (Relative of Resident) published on 19 December 2023
Submitted via Postal Card •
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Reply from Zeta, Operations Director at Sairam Villa Care Home
Thank you so much for your lovely review and recommendation.
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Review from A P (Daughter of Resident) published on 29 August 2023
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Reply from Zeta Zeta, Operations Director at Sairam Villa Care Home
Thank you very much for this lovely review of Sairam Villa.
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Review from N V (Son of Resident) published on 30 May 2023
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Reply from Zeta Zeta, Operations Director at Sairam Villa Care Home
Thank you for taking the time to review our lovely care home; all feedback is greatly recieved.
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Review from M P (Son of Resident) published on 19 May 2023
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Reply from Arifa Kapasi, Regional Support and Compliance Manager at Sairam Villa Care Home
Thank you for your wonderful feedback and kind recommendation for Sairam Villa. We will pass your positive feedback on to the team.
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Review from Pulin S (Son of Resident) published on 19 May 2023
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Reply from Arifa Kapasi, Regional Support and Compliance Manager at Sairam Villa Care Home
Thank you for your wonderful feedback and kind recommendation for Sairam Villa. We will pass your positive feedback on to the team.
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Review from Kantilal P (Son of Resident) published on 19 May 2023
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Reply from Arifa Kapasi, Regional Support and Compliance Manager at Sairam Villa Care Home
Thank you for your wonderful feedback and kind recommendation for Sairam Villa. We will pass your positive feedback on to the team.
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Review from Mukesh A (Son of Resident) published on 19 May 2023
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Reply from Arifa Kapasi, Regional Support and Compliance Manager at Sairam Villa Care Home
Thank you for your wonderful feedback and kind recommendation for Sairam Villa. We will pass your positive feedback on to the team.
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Care / Support
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Review from D S (Daughter of Resident) published on 19 May 2023
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Reply from Arifa Kapasi, Regional Support and Compliance Manager at Sairam Villa Care Home
Thank you for your wonderful feedback and kind recommendation for Sairam Villa. We will pass your positive feedback on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from N P (Daughter of Resident) published on 19 May 2023
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Reply from Arifa Kapasi, Regional Support and Compliance Manager at Sairam Villa Care Home
Thank you for your review of Sairam Villa. Your recognition of the work the teams do is very much appreciated by them, and it also helps people looking for a home for their loved ones.
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Review from R G (Son of Resident) published on 19 May 2023
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Reply from Arifa Kapasi, Regional Support and Compliance Manager at Sairam Villa Care Home
Thank you for your lovely review. Our teams work hard to ensure we give the best to our residents and to ensure their safety at all times; we appreciate such positive feedback and will pass this on to our team at Sairam Villa.
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Review from M T (Daughter of Resident) published on 19 May 2023
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Reply from Arifa Kapasi, Regional Support and Compliance Manager at Sairam Villa Care Home
Thank you for your review of Sairam Villa. Your recognition of the work the teams do is very much appreciated by them, and it also helps people looking for a home for their loved ones. All feedback is very much appreciated, and we aim to ensure improvements are implemented where required.
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Review from Pravin S (Son of Resident) published on 14 February 2023
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Reply from Zeta Zeta, Operations Director at Sairam Villa Care Home
Thank you so much for your kind words and recommendation.
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Review from Abhay T (Son of Resident) published on 9 January 2023
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Reply from Zeta Zeta, Operations Director at Sairam Villa Care Home
Thank you very much for this kind review; we are very pleased that you have recommended our lovely care home.
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Review from Bhavini P (Daughter of Resident) published on 23 December 2022
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Reply from Zeta Zeta, Operations Director at Sairam Villa Care Home
Thank you so much for taking the time to send this review and that your father is settling in well to this lovely home.
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Review from Kaushik P (Son of Resident) published on 12 October 2022
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Reply from Soobash Jhurry, Manager at Sairam Villa Care Home
We all thank you for your kind words.
It means a lot to the team.
Best wishes.
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Review from Shashi S (Son of Resident) published on 25 March 2022
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Reply from Zeta Zeta, Operations Director at Sairam Villa Care Home
Thank you for recognising the kind, caring and professional team we have at Sairam Villa. I have shared your review with them.
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Review from Sangita C (Daughter of Resident) published on 29 March 2021
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Reply from Sharron Evans, PA/Data protection at Sairam Villa Care Home
Thank you for such a lovely review; it lifts our hearts when people recognise what our fabulous teams do for our residents. It makes us very happy to know that families are assured their relatives are well cared for.
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The Review Score of 9.8 (9.759) out of 10 for Sairam Villa Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.759 for Sairam Villa Care Home is calculated as follows: ( (312 Excellents x 5) + (85 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 403 Ratings = 4.759
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sairam Villa Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jun 2019
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Job Title: Home Manager
Soobash ensures the smooth running of the lovely Sairam Villa Care Home.
Job Title: Operations Director
Joined: 2019
I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.