The manager and the team looked after Dad, warmly, with kindness and compassion.
Marie M (Daughter of Resident)
The team at Wellington Vale are outstanding. I cannot recommend this care home enough.
Jan W (Daughter of Resident)
Right from the initial visit and meeting with the manager I felt confident about Wellington Vale.
Anni M (Daughter of Resident)
Our prices include, most importantly, 24hour care, 3 course meals & snacks, all drinks including alcohol, wine is served with meals if desired, activities and outings, landline installation and UK telephone calls, free wi-fi and laundry. Our rates are subject to a pre- admission assessment of care needs and room choice.
There are no restrictions on visiting days or times at Wellington Vale.
Private car parking available at Wellington Vale.
Wellington Vale Care Home has a Review Score of 10 (9.971) out of 10, based on 54 reviews in the last 2 years. Over all time Wellington Vale Care Home has 150 reviews.
Review from Jenny J (Daughter-in-law of Resident) published on 14 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this excellent review! It has been wonderful to see your mother in-law slowly settle in and now really enjoy everything Wellington Vale has to offer.
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Review from R J (Son of Resident) published on 14 April 2025
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5.0 out of 5
The facilities are amazing and the staff so welcoming, engaging and helpful, both to Mum and us.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for taking the time to share this fantastic review. Mum really has settled well and makes the most of everything we offer at Wellington Vale. We really enjoy your visits and hearing that you always feel so welcome is important to us too!
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Review from S M (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you so much for sharing your experience of Wellington Vale and recommending us to other families in need of support. Mum has a wonderful character and has made some really special friendships here which is beautiful to see. We look forward to seeing you during your next visit.
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Review from Jan W (Daughter of Resident) published on 30 January 2025
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this outstanding review of our wonderful home and our amazing team!! It has been a privilege to welcome and care for your beautiful mum at what was a difficult time for you all. To see Mum nicely settled and know your family are content with the care we offer here is very rewarding for all of us. You are all very much part of the Wellington Vale family!
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Review from Alan P (Son-in-law of Resident) published on 30 January 2025
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5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for sharing your experience of our wonderful home! Your support at our recent Carnival was invaluable, and the photos were great - thank you for joining in the fun!!
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Review from K M (Granddaughter of Resident) published on 16 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you so much for sharing your experience of Wellington Vale. We have loved getting to know your grandad and listen to his wonderful stories!! Your grandad is a popular character amongst his new friends and our team, and it is fantastic that you can see the benefits of him joining us here at Wellington Vale.
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Review from Nick P (Son of Resident) published on 14 January 2025
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for sharing your experience of our team here at Wellington Vale. We feel privileged to have been able to support not only your father, but yourself and family during such a difficult time.
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Review from M M (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Cox, Home Admissions Advisor at Wellington Vale Care Home
Thank you for sharing your experience of our wonderful home and team. It makes us feel very proud to hear that even though you are so far away you are confident and content with the love and care we show your adorable dad. We love forward to seeing you on your next visit.
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Review from C A (Son of Resident) published on 17 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this wonderful review of your experience of our home and team. We do have lots of fun here and love you all to feel a part of that as the Wellington Vale family.
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Review from D C (Regular Volunteer) published on 10 December 2024
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for sharing your positive experience of our wonderful home. Our residents absolutely love your visits!
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Review from M C (Regular Volunteer) published on 9 December 2024
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
A very big THANK YOU for all the support you have given to Wellington Vale over the last 6 years. Our residents love it when you visit, you give them your time and care which is admirable. Thank you for sharing your love of our home!
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Review from L K (Daughter of Resident) published on 18 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for sharing your experience of our team's compassion and care here at Wellington Vale. We remember your family fondly, it was such a difficult time for you all. Knowing that you and your parents felt deeply cared for at that time in their lives makes us all at Wellington Vale feel very proud and privileged to have been part of your support network.
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Review from Debbie H (Daughter of Resident) published on 2 October 2024
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this wonderful review of our home! It is great that you were able to see how happy our residents are and how much fun they are having too!! We look forward to your next visit.
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Review from R L (Granddaughter of Resident) published on 27 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you so much for sharing your experience of Wellington Vale when you visited your nan. It is really important to us that family members feel welcome and confident in the care we are giving their loved ones. We look forward to you visiting again!
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Review from Anni M (Daughter of Resident) published on 25 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for sharing your experience with our amazing team here at Wellington Vale. We really enjoyed getting to know Dad and it was a pleasure looking after him. I will ensure I let all team members know what a fantastic difference they have made!
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Review from Kate W (Daughter of Resident) published on 18 September 2024
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for sharing your family's experience with the team here at Wellington Vale. We have thoroughly enjoyed supporting your lovely mum and getting to know all of your family. We will miss Mum but are very happy and proud that after our care Mum is strong enough and ready to move closer to her friends.
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Review from I G (Wife of Resident) published on 9 September 2024
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for taking the time to share your experience of our wonderful home. It was a pleasure getting to know your husband and taking care of him during his respite stay with us.
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Review from N G (Son of Resident) published on 9 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this great review! It is really important to us that family members are happy and confident in the care we offer to their loved ones. Dad was a great character and we loved getting to know him!
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Review from Joanne L (Daughter-in-law of Resident) published on 2 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this wonderful review. You father in-law is always welcome back any time. He is such a fabulous character, we didn't want to see him go. We hope to see you all again very soon!
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Review from Marie M (Daughter of Resident) published on 2 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for your exceptional review. All of the team here at Wellington Vale thoroughly enjoyed taking care of your dad and really built up a great rapport with him during his respite stay. Your dad built his strength up and began to look forward to each day again, such a wonderful thing for us all to see! It was great to see you all visiting us during our summer Hoedown event too, do visit again soon!
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The Review Score of 10 (9.971) out of 10 for Wellington Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 54 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.971 for Wellington Vale Care Home is calculated as follows: ( (628 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 646 Ratings = 4.971
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wellington Vale Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 54 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Oct 2017
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 14 Mar 2025
Limited availability on our en-suite rooms. Please call us and ask for up to date information.
Recipient:
Cinnamon Care Collection
Date: Friday 31 Jan 2025 More details
Recipient:
Wellington Vale Care Home
Date: Thursday 03 Oct 2024 More details
Recipient:
Cinnamon Care Collection
Date: Wednesday 31 Jan 2024 More details
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Job Title: Home Manager
Joined: 2022
What I Do:
As the general manager I am responsible for the day-to-day management of the home. I support and lead every department and team member to ensure we deliver quality care and the best home experience we can to our wonderful residents. It is also very important for me to be available for our residents and their families, to remind them my door is always open, and they are welcome!
My Experience:
I have had the privilege of working in care since the age of 17. My very first role was as a care assistant and then I worked hard to gain the qualifications and experience to become a registered nurse specialising in Orthopaedics. I have always had a passion for working with our elderly population and transitioned over to the social care sector.
I have worked within both large and small organisations and have been in a variety of roles including 'Head of Care and Operations Director’. After a career change joining Hampshire Constabulary for a period of 6 years, my heart took me back to working again with the elderly which I love.
About Me:
My out-of-office activities have included obtaining the rank of Captain in the Territorial Army, something I am very proud of. I really enjoy keeping active in various sports including boot camp and I am currently training for a 100-mile walking challenge. I very much look forward to meeting you at Wellington Vale.
Job Title: Home Admissions Advisor
Joined: 2020
What I Do:
As the Home Admission Advisor, I am the main point of contact for new residents and their families. I guide and support them through the decision process of choosing a care home by providing them with information on the choice of our care options, facilities, and the expertise of our team. The best way for residents and families to ‘feel’ our beautiful home is to tour it, so I love to show them around and give them an opportunity to see for themselves everything we have to offer and to meet our incredible team!
My Experience:
I returned to the UK in 2012 after working in Ibiza & Italy in the Tourism sector for 14 years. On my return, I joined the music and entertainment industry, managing DJs and acts from home before venturing back out into the workplace and joining the Wellington Vale team.
About Me:
I live locally with my husband Tim, my son Luca, stepchildren Harry and Lucy along with my brother-in-law Matt and 15-month-old grandson Caspian. Our beautiful 4-year-old collie called Sox completes our crazy but happy family life!
Job Title: Head Chef
Joined: 2022
What I Do:
As the head chef at Wellington Vale, I am responsible for providing a healthy, well-balanced variety of meals and snacks to our residents every day. My amazing team and I enjoy creating seasonal and themed menus on special days of the year which our residents love! It is important to me that every resident looks forward to mealtimes and their meals are packed with nutrition and include any special dietary requirements.
My Experience:
I have been lucky to work in some beautiful restaurants, in particular Head Chef at ‘The Canteen’, Chef de Partie at ‘The Briny’ (AA Rosette 1 star) and Sous Chef at ‘The Elsted Inn’ in the heart of the South Downs.
About Me:
I have a great passion for cooking and love to bring a restaurant standard to Wellington Vale. I am really looking forward to implementing my ideas and creativity in the future. I love to sing and dance around the home, and I really enjoy getting to know each resident. I am a family man and have a beautiful daughter Ivy.
Job Title: Activities Coordinator
Joined: 2021
What I Do:
My role is to compose activities and events for the residents that are inclusive, enjoyable and exciting. I liaise within the local community, arranging community group visits within the home and to outside events too – this helps to promote a social network for our residents. My role includes creating activity plans based on well-being, mental stimulation, physical well-being and, of course, the most important ingredient: fun!
My Experience:
I started at Wellington Vale in January 2021 as part of the care team. Every day I always took pride in ensuring that I always left residents with a smile on their face. This helped me to make the easy decision of joining the activities team in May 2023. Exactly a year later to the day I started my role as the Activities Lead and I am still making sure there are lots of smiles and laughter too!
About Me:
I live locally in a shared house with my lively housemates. During my time off I like to crochet, and go for nice woodland or beach walks. I have many lovely and kind friends and family that I’m so grateful to have in my life!
Job Title: Head Housekeeper
Joined: 2017
What I Do:
I am the head housekeeper here at Wellington Vale. My role is to manage the housekeeping team effectively so that the whole home including resident rooms and communal areas is kept clean and tidy. It is also my responsibility to ensure the laundry service that we provide to our residents is of a high standard.
My Experience:
I started working for Cinnamon Care at Wellington Vale not long after it opened in 2017. My dedication and hard work as a general housekeeper were quickly noticed and I was promoted to head housekeeper within a few months. I have enjoyed watching the team grow and now have a wonderful team of seven working alongside me.
About Me:
I am a very sociable person and love to walk in my spare time. I also enjoy supporting my granddaughter with her doggie day care business.
Job Title: Maintenance Manager
Joined: 2024
What I Do:
My role involves maintaining the upkeep of the building to ensure everything is to Cinnamon Care standards for safety and decoration. It is great to be able to provide a luxury home for our residents to enjoy.
My Experience:
I have worked mainly in the hospitality industry for the past 30 years as a maintenance manager and before that worked on building renovations.
About me:
I live with my partner and two mad labradoodles. I taught karate for many years and achieved a 3rd dan black belt. In my spare time, I love to have a blast out on my motorbike or chill out fishing on my boat.
Job Title: Administrator
Joined: 2018
What I Do:
As the Home Administrator, I support residents and families with all things finance during their time at Wellington Vale. I also manage the friendly reception team and support the home with payroll, budgets, suppliers and rota management. I work closely with Sandy, our general manager to ensure all financial aspects of the home are managed effectively.
My Experience:
I started at Wellington Vale in 2018 as a part-time care assistant, then a few years later moved into the role of receptionist. My knowledge and experience of how the home operates soon grew, and in 2021 I accepted the opportunity of progressing to home administrator whilst completing my level 3 in business administration. Previously to Wellington Vale, I worked as a supervisor in retail and also became a fully qualified hairdresser.
About Me:
I live locally with my son Oliver who is 10. We enjoy spending time together as much as we can and we love travelling over to the family holiday home in Spain.
