The manager and the team looked after Dad, warmly, with kindness and compassion.
Marie M (Daughter of Resident)
The team at Wellington Vale are outstanding. I cannot recommend this care home enough.
Jan W (Daughter of Resident)
Right from the initial visit and meeting with the manager I felt confident about Wellington Vale.
Anni M (Daughter of Resident)
Our prices include, most importantly, 24hour care, 3 course meals & snacks, all drinks including alcohol, wine is served with meals if desired, activities and outings, landline installation and UK telephone calls, free wi-fi and laundry. Our rates are subject to a pre- admission assessment of care needs and room choice.
There are no restrictions on visiting days or times at Wellington Vale.
Private car parking available at Wellington Vale.
Wellington Vale Care Home has a Review Score of 10 (9.971) out of 10, based on 54 reviews in the last 2 years. Over all time Wellington Vale Care Home has 150 reviews.
Review from Jan B (Niece of Resident) published on 14 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sandy Atkins, Senior General Manager at Wellington Vale Care Home
Thank you so much for taking the time to share your experience at Wellington Vale. We are always so very grateful to receive feedback about the service that we pride ourselves in delivering. We care passionately about people who visit our service and most importantly those that we have the privilege to provide care for. This means a lot to the dedicated staff team that works there. It is great to hear that you are also happy with the refurbishments that are continually taking place. Thank you once again we look forward to seeing you on your next visit.
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Review from Kelly T (Niece of Resident) published on 5 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sandy Atkins, Senior General Manager at Wellington Vale Care Home
Thank you for this excellent review! We really appreciate you taking the time to share how happy you are with the care and love that your aunt is receiving at Wellington Vale. It is really important to us that residents and their loved ones feel part of our family and recognise that we truly care about our residents and want them to continue to have the best life.
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Review from A B (Husband of Resident) published on 24 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for sharing how happy you are with the care your wife is receiving at Wellington Vale. We love having your wife as part of our family!
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Review from J S (Wife of Resident) published on 23 July 2024
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this excellent review! We really appreciate you taking the time to share how happy you are with Wellington Vale. It is really important to us that residents and their loved ones feel part of our family and welcome at all times. We all love to see you every day too!
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Review from Y D (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this outstanding review. All of the team at Wellington Vale cannot wait for Mum to return either - what a wonderful mum you have, so much fun!
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Review from L W (Friend of Resident) published on 22 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for taking the time to share your thoughts on Wellington Vale. We are very happy that you always feel welcome when you visit, and of course, there is a never-ending supply of cookies for your son! See you soon!
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Review from B O (Friend of Resident) published on 5 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you so much for this amazing review - We look forward to your visits too!! As you have shared, Wellington Vale is always buzzing with family, friends, and activities, it is great to see our residents living their lives to the fullest!
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Review from C W (Friend of Resident) published on 4 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this fantastic review! It is always wonderful to hear how happy our residents family and friends are with the care and vibrant social life we offer here at Wellington Vale.
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Review from Y P (Sister of Resident) published on 4 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Your sister never stops smiling and laughing, her zest for life is infectious! Thank you for taking the time to share your experience of Wellington Vale, it is always lovely to see you on your weekly visits in the coffee area and gardens too!
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Review from K M (Granddaughter of Resident) published on 2 July 2024
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this 5* review - we really appreciate family members sharing their experience of Wellington Vale. It is important for our team to know you are confident and happy with the care and compassion we show to our beautiful residents. We look forward to your next visit!
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Review from S T (Friend of Resident) published on 2 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for taking the time to share your experience when you visit your friend here at Wellington Vale. We really enjoy welcoming our residents friends and family and look forward to your next visit!
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Review from A P (Husband of Resident) published on 2 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this fantastic review and for sharing your experience of Wellington Vale with other families that are looking for care and support for a loved one. Dignity and respect along with person-centred care for all of our residents is important to all of our team, this is how we strive to make a difference every day!
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Review from P B (Wife of Resident) published on 2 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for taking the time to share how happy you are with the care and compassion we show your husband here at Wellington Vale. We really do have a fantastic team!
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Review from S D (Friend of Resident) published on 27 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for sharing your experience of Wellington Vale, we always enjoy you visiting your friend too! It is really important that our resident's friends and family feel as comfortable and happy with our team as our residents do living with us. See you soon!
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Review from L M (Friend of Resident) published on 27 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this fantastic review! We do have a great team here at Wellington Vale. All friends & family of our residents express how vibrant the atmosphere is & how friendly it feels during visits. Our residents do really feel like our own family so your wonderful comments make us very happy!
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Review from P W (Resident) published on 27 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for your excellent review! It is so rewarding for us to see you in activities and enjoying a richer social life at Wellington Vale. Also, thank you for getting the Chess Club going, it is wonderful!
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Review from Sharon W (Daughter of Resident) published on 7 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for taking the time to share your experience of how we personally take care of our residents and their families. It was such a difficult time for all of you, and we feel very proud that we were able to support you all! We love having dad live with us here and seeing you guys on visits of course!!
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Review from I P (Respite Resident) published on 4 March 2024
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Everyone at Wellington Vale was so happy that you stayed with us - we enjoyed your company as much as you enjoyed ours! See you again soon!
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Review from R L (Respite Resident) published on 1 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
We too are glad you came to stay after your hospital visit, it was a pleasure meeting and taking care of you! It was lovely to hear you will consider another respite stay when your family goes away on holiday as we would love to see you again! Thank you for this wonderful review!
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Review from Linda C (Niece of Resident) published on 26 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for your excellent review! Your aunty is really having a great time with her new friends and enjoying the activities! Look forward to seeing you again soon - the tea will be ready and waiting!
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The Review Score of 10 (9.971) out of 10 for Wellington Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 54 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.971 for Wellington Vale Care Home is calculated as follows: ( (628 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 646 Ratings = 4.971
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wellington Vale Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 54 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Oct 2017
Caring
Effective
Responsive
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 14 Mar 2025
Limited availability on our en-suite rooms. Please call us and ask for up to date information.
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Job Title: Home Manager
Joined: 2022
What I Do:
As the general manager I am responsible for the day-to-day management of the home. I support and lead every department and team member to ensure we deliver quality care and the best home experience we can to our wonderful residents. It is also very important for me to be available for our residents and their families, to remind them my door is always open, and they are welcome!
My Experience:
I have had the privilege of working in care since the age of 17. My very first role was as a care assistant and then I worked hard to gain the qualifications and experience to become a registered nurse specialising in Orthopaedics. I have always had a passion for working with our elderly population and transitioned over to the social care sector.
I have worked within both large and small organisations and have been in a variety of roles including 'Head of Care and Operations Director’. After a career change joining Hampshire Constabulary for a period of 6 years, my heart took me back to working again with the elderly which I love.
About Me:
My out-of-office activities have included obtaining the rank of Captain in the Territorial Army, something I am very proud of. I really enjoy keeping active in various sports including boot camp and I am currently training for a 100-mile walking challenge. I very much look forward to meeting you at Wellington Vale.
Job Title: Home Admissions Advisor
Joined: 2020
What I Do:
As the Home Admission Advisor, I am the main point of contact for new residents and their families. I guide and support them through the decision process of choosing a care home by providing them with information on the choice of our care options, facilities, and the expertise of our team. The best way for residents and families to ‘feel’ our beautiful home is to tour it, so I love to show them around and give them an opportunity to see for themselves everything we have to offer and to meet our incredible team!
My Experience:
I returned to the UK in 2012 after working in Ibiza & Italy in the Tourism sector for 14 years. On my return, I joined the music and entertainment industry, managing DJs and acts from home before venturing back out into the workplace and joining the Wellington Vale team.
About Me:
I live locally with my husband Tim, my son Luca, stepchildren Harry and Lucy along with my brother-in-law Matt and 15-month-old grandson Caspian. Our beautiful 4-year-old collie called Sox completes our crazy but happy family life!
Job Title: Head Chef
Joined: 2022
What I Do:
As the head chef at Wellington Vale, I am responsible for providing a healthy, well-balanced variety of meals and snacks to our residents every day. My amazing team and I enjoy creating seasonal and themed menus on special days of the year which our residents love! It is important to me that every resident looks forward to mealtimes and their meals are packed with nutrition and include any special dietary requirements.
My Experience:
I have been lucky to work in some beautiful restaurants, in particular Head Chef at ‘The Canteen’, Chef de Partie at ‘The Briny’ (AA Rosette 1 star) and Sous Chef at ‘The Elsted Inn’ in the heart of the South Downs.
About Me:
I have a great passion for cooking and love to bring a restaurant standard to Wellington Vale. I am really looking forward to implementing my ideas and creativity in the future. I love to sing and dance around the home, and I really enjoy getting to know each resident. I am a family man and have a beautiful daughter Ivy.
Job Title: Activities Coordinator
Joined: 2021
What I Do:
My role is to compose activities and events for the residents that are inclusive, enjoyable and exciting. I liaise within the local community, arranging community group visits within the home and to outside events too – this helps to promote a social network for our residents. My role includes creating activity plans based on well-being, mental stimulation, physical well-being and, of course, the most important ingredient: fun!
My Experience:
I started at Wellington Vale in January 2021 as part of the care team. Every day I always took pride in ensuring that I always left residents with a smile on their face. This helped me to make the easy decision of joining the activities team in May 2023. Exactly a year later to the day I started my role as the Activities Lead and I am still making sure there are lots of smiles and laughter too!
About Me:
I live locally in a shared house with my lively housemates. During my time off I like to crochet, and go for nice woodland or beach walks. I have many lovely and kind friends and family that I’m so grateful to have in my life!
Job Title: Head Housekeeper
Joined: 2017
What I Do:
I am the head housekeeper here at Wellington Vale. My role is to manage the housekeeping team effectively so that the whole home including resident rooms and communal areas is kept clean and tidy. It is also my responsibility to ensure the laundry service that we provide to our residents is of a high standard.
My Experience:
I started working for Cinnamon Care at Wellington Vale not long after it opened in 2017. My dedication and hard work as a general housekeeper were quickly noticed and I was promoted to head housekeeper within a few months. I have enjoyed watching the team grow and now have a wonderful team of seven working alongside me.
About Me:
I am a very sociable person and love to walk in my spare time. I also enjoy supporting my granddaughter with her doggie day care business.
Job Title: Maintenance Manager
Joined: 2024
What I Do:
My role involves maintaining the upkeep of the building to ensure everything is to Cinnamon Care standards for safety and decoration. It is great to be able to provide a luxury home for our residents to enjoy.
My Experience:
I have worked mainly in the hospitality industry for the past 30 years as a maintenance manager and before that worked on building renovations.
About me:
I live with my partner and two mad labradoodles. I taught karate for many years and achieved a 3rd dan black belt. In my spare time, I love to have a blast out on my motorbike or chill out fishing on my boat.
Job Title: Administrator
Joined: 2018
What I Do:
As the Home Administrator, I support residents and families with all things finance during their time at Wellington Vale. I also manage the friendly reception team and support the home with payroll, budgets, suppliers and rota management. I work closely with Sandy, our general manager to ensure all financial aspects of the home are managed effectively.
My Experience:
I started at Wellington Vale in 2018 as a part-time care assistant, then a few years later moved into the role of receptionist. My knowledge and experience of how the home operates soon grew, and in 2021 I accepted the opportunity of progressing to home administrator whilst completing my level 3 in business administration. Previously to Wellington Vale, I worked as a supervisor in retail and also became a fully qualified hairdresser.
About Me:
I live locally with my son Oliver who is 10. We enjoy spending time together as much as we can and we love travelling over to the family holiday home in Spain.
