The manager and the team looked after Dad, warmly, with kindness and compassion.
Marie M (Daughter of Resident)
The team at Wellington Vale are outstanding. I cannot recommend this care home enough.
Jan W (Daughter of Resident)
Right from the initial visit and meeting with the manager I felt confident about Wellington Vale.
Anni M (Daughter of Resident)
Our prices include, most importantly, 24hour care, 3 course meals & snacks, all drinks including alcohol, wine is served with meals if desired, activities and outings, landline installation and UK telephone calls, free wi-fi and laundry. Our rates are subject to a pre- admission assessment of care needs and room choice.
There are no restrictions on visiting days or times at Wellington Vale.
Private car parking available at Wellington Vale.
Wellington Vale Care Home has a Review Score of 10 (9.971) out of 10, based on 54 reviews in the last 2 years. Over all time Wellington Vale Care Home has 150 reviews.
Review from Clare B (Niece of Resident) published on 17 December 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this outstanding review! Wellington Vale has adapted in many ways over the last months to ensure our residents continuously feel safe, secure and part of a big family during this difficult period. Your feedback is very important to us and to know that you have had confidence in all of the team here makes us feel very proud. As you say, your Aunt joins in with all the daily activities and has also taught me to ballroom dance - I love it! I have loved joining in on your video calls too.
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Review from K M (Resident) published on 16 December 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for taking the time to tell us how happy you are living at Wellington Vale. I am sure all of the new friendships you have made plays a big part in your day to day happiness!
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Review from M B (Resident) published on 16 December 2020
Submitted via Postal Card •
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5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for taking the time to let us know how you feel about your home. How lovely to hear that every day is special for you too! We have a great team who work very hard getting to know all the residents, we pride ourselves on the continuity of our care team members so this review is important and very lovely to read.
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Review from C M (Resident) published on 3 November 2020
Submitted via Postal Card •
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5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Wow, another outstanding review! Thank you for taking the time to let us know how happy you are being supported by our friendly and helpful team!
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Review from M W (Resident) published on 3 November 2020
Submitted via Postal Card •
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5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for this outstanding review! It is really important to us all that you are happy living here at Wellington Vale, I am sure all of the activities that you choose to join in with help to make each day fun!
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Review from J W (Resident) published on 3 November 2020
Submitted via Postal Card •
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5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Fabulous to hear you feel very well looked after at Wellington Vale, it really is a happy home isn't it!
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Review from Elizabeth B (Power of Attorney of Resident) published on 29 July 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for taking the time to review our home. It is always a pleasure to know how happy our residents and relatives are with the care we provide.
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Review from K C (Resident) published on 7 July 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you for your fantastic review! We are delighted that you are very happy living with us here at Wellington Vale!
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Review from Laura (Daughter of Resident) published on 15 June 2020
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
We always love to celebrate an occasion at Wellington Vale (our fancy dress cupboard is very big!). Our residents really do enjoy the variety of daily activities and being whisked off in our minibus too and the team really do enjoy seeing the smiles on their faces. Thank you for taking the time to write this wonderful review.
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Review from P G (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card •
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4.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
It was a pleasure to be able to make your Mum feel special on her 100th birthday. We are really happy that you were able to share it too using the home's portal. Thank you for taking the time to send in your review, it is very much appreciated.
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Review from Maureen D (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card •
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5.0 out of 5
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home
Thank you so much for this wonderful review! All of the team feel privileged to have Dad living with us and we are super proud to have him as such an important part of the Wellington Vale family. I absolutely love helping Dad on the video calls to you, it makes his day and mine!
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Review from B K (Resident) published on 12 May 2020
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5.0 out of 5
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Review from G M (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Debora Fitton, Home Admissions Advisor at Wellington Vale Care Home
Thank you for your positive review, we look forward to welcoming your Mum again soon.
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Review from J D (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card •
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5.0 out of 5
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Review from Jackie B (Respite Resident) published on 24 September 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Debora Fitton, Home Admissions Advisor at Wellington Vale Care Home
Thank you for your kind feedback, we look forward to welcoming you back very soon.
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Review from B C (Daughter of Resident) published on 15 January 2019
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5.0 out of 5
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Review from Margaret R (Resident) published on 29 November 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jenny Pearcey, Home Admissions Advisor at Wellington Vale Care Home
It was lovely to have you stay with us whilst your family were away on holiday. We are delighted that you enjoyed your respite break with us and thank you for your wonderful review.
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Review from Shelagh S (Resident) published on 23 October 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jenny Pearcey, Home Admissions Advisor at Wellington Vale Care Home
We are so glad we could help you both in your hour of need after what must have been a very traumatic experience.
Your situation as residents is unusual and with our modern facilities suitable for the disabled we are pleased that we could provide you with a temporary home, in a safe and suitable environment, at short notice.
Regarding the food, we cater for all tastes, irrespective of age, as some of our residents wouldn’t class themselves as old, however, there are always several options to choose from at each meal, and as you are aware, our Chefs will work with residents to accommodate any special dietary requirements, as they have done for you both whilst you stay with us.
Thank you for your kind words, we are glad we have been of service to you at this difficult time, and we wish you all the best for your return home soon.
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Review from Sean (Son-in-law of Resident) published on 15 October 2018
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5.0 out of 5
Until then, in my opinion, Wellington Vale is an oasis amongst a sea of care providers.
The food is top class and plentiful (often 3 courses).
The interior is modern clean and new.
The
I could go on but I think you get the picture.
I highly recommend you visit to see for yourself.
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Review from H J W (Resident) assisted by family/friend published on 11 October 2018
Submitted via Postal Card •
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4.0 out of 5
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The Review Score of 10 (9.971) out of 10 for Wellington Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 54 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.971 for Wellington Vale Care Home is calculated as follows: ( (628 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 646 Ratings = 4.971
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wellington Vale Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 54 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Oct 2017
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 14 Mar 2025
Limited availability on our en-suite rooms. Please call us and ask for up to date information.
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Job Title: Home Manager
Joined: 2022
What I Do:
As the general manager I am responsible for the day-to-day management of the home. I support and lead every department and team member to ensure we deliver quality care and the best home experience we can to our wonderful residents. It is also very important for me to be available for our residents and their families, to remind them my door is always open, and they are welcome!
My Experience:
I have had the privilege of working in care since the age of 17. My very first role was as a care assistant and then I worked hard to gain the qualifications and experience to become a registered nurse specialising in Orthopaedics. I have always had a passion for working with our elderly population and transitioned over to the social care sector.
I have worked within both large and small organisations and have been in a variety of roles including 'Head of Care and Operations Director’. After a career change joining Hampshire Constabulary for a period of 6 years, my heart took me back to working again with the elderly which I love.
About Me:
My out-of-office activities have included obtaining the rank of Captain in the Territorial Army, something I am very proud of. I really enjoy keeping active in various sports including boot camp and I am currently training for a 100-mile walking challenge. I very much look forward to meeting you at Wellington Vale.
Job Title: Home Admissions Advisor
Joined: 2020
What I Do:
As the Home Admission Advisor, I am the main point of contact for new residents and their families. I guide and support them through the decision process of choosing a care home by providing them with information on the choice of our care options, facilities, and the expertise of our team. The best way for residents and families to ‘feel’ our beautiful home is to tour it, so I love to show them around and give them an opportunity to see for themselves everything we have to offer and to meet our incredible team!
My Experience:
I returned to the UK in 2012 after working in Ibiza & Italy in the Tourism sector for 14 years. On my return, I joined the music and entertainment industry, managing DJs and acts from home before venturing back out into the workplace and joining the Wellington Vale team.
About Me:
I live locally with my husband Tim, my son Luca, stepchildren Harry and Lucy along with my brother-in-law Matt and 15-month-old grandson Caspian. Our beautiful 4-year-old collie called Sox completes our crazy but happy family life!
Job Title: Head Chef
Joined: 2022
What I Do:
As the head chef at Wellington Vale, I am responsible for providing a healthy, well-balanced variety of meals and snacks to our residents every day. My amazing team and I enjoy creating seasonal and themed menus on special days of the year which our residents love! It is important to me that every resident looks forward to mealtimes and their meals are packed with nutrition and include any special dietary requirements.
My Experience:
I have been lucky to work in some beautiful restaurants, in particular Head Chef at ‘The Canteen’, Chef de Partie at ‘The Briny’ (AA Rosette 1 star) and Sous Chef at ‘The Elsted Inn’ in the heart of the South Downs.
About Me:
I have a great passion for cooking and love to bring a restaurant standard to Wellington Vale. I am really looking forward to implementing my ideas and creativity in the future. I love to sing and dance around the home, and I really enjoy getting to know each resident. I am a family man and have a beautiful daughter Ivy.
Job Title: Activities Coordinator
Joined: 2021
What I Do:
My role is to compose activities and events for the residents that are inclusive, enjoyable and exciting. I liaise within the local community, arranging community group visits within the home and to outside events too – this helps to promote a social network for our residents. My role includes creating activity plans based on well-being, mental stimulation, physical well-being and, of course, the most important ingredient: fun!
My Experience:
I started at Wellington Vale in January 2021 as part of the care team. Every day I always took pride in ensuring that I always left residents with a smile on their face. This helped me to make the easy decision of joining the activities team in May 2023. Exactly a year later to the day I started my role as the Activities Lead and I am still making sure there are lots of smiles and laughter too!
About Me:
I live locally in a shared house with my lively housemates. During my time off I like to crochet, and go for nice woodland or beach walks. I have many lovely and kind friends and family that I’m so grateful to have in my life!
Job Title: Head Housekeeper
Joined: 2017
What I Do:
I am the head housekeeper here at Wellington Vale. My role is to manage the housekeeping team effectively so that the whole home including resident rooms and communal areas is kept clean and tidy. It is also my responsibility to ensure the laundry service that we provide to our residents is of a high standard.
My Experience:
I started working for Cinnamon Care at Wellington Vale not long after it opened in 2017. My dedication and hard work as a general housekeeper were quickly noticed and I was promoted to head housekeeper within a few months. I have enjoyed watching the team grow and now have a wonderful team of seven working alongside me.
About Me:
I am a very sociable person and love to walk in my spare time. I also enjoy supporting my granddaughter with her doggie day care business.
Job Title: Maintenance Manager
Joined: 2024
What I Do:
My role involves maintaining the upkeep of the building to ensure everything is to Cinnamon Care standards for safety and decoration. It is great to be able to provide a luxury home for our residents to enjoy.
My Experience:
I have worked mainly in the hospitality industry for the past 30 years as a maintenance manager and before that worked on building renovations.
About me:
I live with my partner and two mad labradoodles. I taught karate for many years and achieved a 3rd dan black belt. In my spare time, I love to have a blast out on my motorbike or chill out fishing on my boat.
Job Title: Administrator
Joined: 2018
What I Do:
As the Home Administrator, I support residents and families with all things finance during their time at Wellington Vale. I also manage the friendly reception team and support the home with payroll, budgets, suppliers and rota management. I work closely with Sandy, our general manager to ensure all financial aspects of the home are managed effectively.
My Experience:
I started at Wellington Vale in 2018 as a part-time care assistant, then a few years later moved into the role of receptionist. My knowledge and experience of how the home operates soon grew, and in 2021 I accepted the opportunity of progressing to home administrator whilst completing my level 3 in business administration. Previously to Wellington Vale, I worked as a supervisor in retail and also became a fully qualified hairdresser.
About Me:
I live locally with my son Oliver who is 10. We enjoy spending time together as much as we can and we love travelling over to the family holiday home in Spain.
