Wellington Vale Care Home

Darnel Road, Waterlooville PO7 7TY
Submit a Review
10 150 Reviews
  • Wellington Vale Care Home, Waterlooville
Wellington Vale is a purpose-built care home set on the leafy borders of Denmead and Waterlooville.

Nursing Care • Dementia Care • Residential Care • Short-stay care •

Its aim is to help older people live happier, healthier, more fulfilled lives and give peace of mind to their families who entrust us with their care.

At Wellington Vale, they have the expertise and facilities to take care of you or your loved one whether you seek the companionship and stimulation of day care, a comfortable home and help with everyday tasks, or specialised dementia care. Short-term respite is also available for those in need of convalescence, holiday cover or simply a break.

A friendly management team has an unrivalled depth and breadth of experience gained from many years’ service in all aspects of high-quality residential care. They dedicate their extensive knowledge and skill to leading and mentoring staff so that, together, they are the difference in the lives of every individual within their care.

Established in November 2016, Wellington Vale is a luxurious, purpose-built care home that offers 80 spacious en-suite rooms in a luxurious, safe and welcoming home environment. In addition to expert 24-hour care, staff provide a wide variety of engaging activities and outings to keep residents stimulated, connected and happy.

It is part of the Cinnamon Care Collection, an exclusive group of luxury care homes and retirement villages throughout the country, which is dedicated to great design and outstanding care.

Situated between the village of Denmead and the vibrant, growing town of Waterlooville, Wellington Vale overlooks miles of ancient countryside.

At Wellington Vale you can be certain of a luxurious, safe and happy home environment that goes hand in hand with the reassurance of professional care at all times.

Show Wellington Vale Care Home on the Map

Care Provided by Wellington Vale Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sandy Atkins (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (10)
    • Single Rooms with ensuite Wet Room (60)
    • Couples/Companion Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Number of floors: 3

Funding & Fees Guide for Wellington Vale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,495
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,705

  • Our prices include, most importantly, 24hour care, 3 course meals & snacks, all drinks including alcohol, wine is served with meals if desired, activities and outings, landline installation and UK telephone calls, free wi-fi and laundry. Our rates are subject to a pre- admission assessment of care needs and room choice.
  • (these prices are only a guideline, please contact Wellington Vale Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restrictions on visiting days or times at Wellington Vale.


  • Parking

  • Private car parking available at Wellington Vale.


Wellington Vale Care Home Reviews (150)

Total of 150, showing 121-140
10

Wellington Vale Care Home has a Review Score of 10 (9.971) out of 10, based on 54 reviews in the last 2 years. Over all time Wellington Vale Care Home has 150 reviews.

Overall Experience

  • 140
  • 10
  • 0
  • 0
  • 0

Date Published

150
12
37
54
96

Review from Paul L (Son of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After my fathers stay of 2 weeks I cannot fault Wellington Vale. As a visitor, I am always made most welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G V (Daughter of Resident) published on 7 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had a lovely time at Wellington Vales for her week's respite care. All the staff were very warm and friendly. They took the time to chat with her each day and even took her on a couple of local walks. The home is light, bright, modern and warm. The garden is beautiful and mum enjoyed sitting
out there every day. We are definitely going to book further respite care for her at Wellington Vale.
Thank you everybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter A (Son of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a bad fall and she required some respite care. Having lived on her own for the last 9 years after the death of my father, my 90-year-old mum was also not happy to mix with others of her age. Mum has spent the last 5 weeks at Wellington Vale and the transformation has been fantastic. This
is down to the quality of the staff, the residents, even the amazing facility. Have looked for faults but can't find any. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley G (Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent 24/7 attention.
Staff caring and polite.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V M P (Wife of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming atmosphere especially when whole experience new.
All the staff are very patient and caring and there in an instant when necessary. Impressed with the activities team and all they do. Alos, plenty of quiet spaces in the lounges to go to. Plenty of freedom to move around when resident
able.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Evelyn C (Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring. Very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John E (Husband of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have lived together for 64 years but now find it necessary for her to have full-time care, which is being provided in excellent fashion. All members of staff (from management to housekeeping and all levels in between) are fully competent, friendly and committed. I could wish for no more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan L (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old mother went into Wellington Vale following a fall at home that resulted in 2 weeks in hospital during which time she lost the little mobility she had. After 3 weeks in Wellington Vale, her mobility was improving. She was loving the care and attention from the friendly staff, from whom
nothing was too much trouble. The food was excellent and she really enjoyed the organised activities. Mum's short time at the home was a really happy experience both for her and her family who had the peace of mind knowing how well she was cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H W (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum often commented on how kind and caring all the staff are. She really enjoyed the food and there is an excellent choice of menu. The rooms and the decor are lovely. She was pleased to have her own phone in her room to keep in contact with friends and family. There is a very good liaison with the
GP and community nurses so all her needs have been met.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we experienced a change of manager midway into my 3-week stay, the management and other staff maintained an excellent standard overall. Ease of communication with care staff and immediate response to requests during day and night sessions was evident. Many facilities are available with the
home and a mini-coach is on-site. The activities personnel is excellent. Every day different activities are arranged which are enjoyable and therapeutic; outside speakers etc, spend time at the home, so that variety of hobbies are covered. There is a hairdressing unit in the home and a chiropodist visits. The large dining room is pleasantly arranged, service from the chef is outstanding. Outside the grounds are well maintained. The view from some rooms cannot be more lovely. In a residential area, one does not expect this and the rooms are spacious, each with its own ensuite. Excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita K (Resident) assisted by family/friend published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my second respite stay at Wellington Vale. I found the facilities to be second to none, clean and comfortable. All meals were good and nutritious. The staff at all levels were very professional and caring, nothing was too much trouble.
I look forward to my next stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cindy C (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, homely, staff lovely, care is excellent. Mother comes in for respite and she loves staying here, enjoys singing with all the staff, they all make mum feel secure and cared for. Mum will be here again end of June for her third stay here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim L (Son of Resident) published on 8 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The prospect of looking for a care home filled me with dread and after looking at a few Residential Homes it didn't make me feel any better.
Looking at Wellington Vale was the best thing I ever did, costs were on a par with other residential homes but the standards were massively different.
The staff
are absolutely superb, I cannot fault them, they are so good I wanted to move in!
The standards are those you would only expect to find in a 4* hotel, the furnishings are 'normal' and not the chairs around the outside of the room that I had seen before in other homes.
The rooms are of a very high standard and it is surprisingly quiet inside.
The is a coffee area which you can help yourself to coffee, hairdressers, manicurist, restaurant, patio area, picnic area, everything you would want to find.
I cannot recommend the home enough, it is superb, the facilities are superb but most of all the staff and management are fantastic!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B G (Daughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel calm and relaxed that mum is being looked after to a high standard. In a safe and happy environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Son of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first impression, very much like a hotel. Cleanliness is good/excellent, the staff are very friendly and at every different time that I have visited, there has, from my observation, been no bad treatment of people in the home. The interaction between the staff and patients is good. No undercurrents
of nastiness.
The staff are very attentive and do look after the patients, clients. I would definitely book a place for me and also a stay would be good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole B (Friend of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend with a group of elderly people. I was a pleasantly surprised at the courtesy shown by the staff and the comfort of each room.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen K (Son of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, superb service. Can't fault.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P T (Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in only able to walk from my bed to the ensuite. But yesterday I walked from my room to the dining room. Big achievement.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan B (Husband of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good in all instances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Wellington Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Wellington Vale Care Home is calculated as follows: ( (628 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 646 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wellington Vale Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 Mar 2025

Limited availability on our en-suite rooms. Please call us and ask for up to date information.


Awards / Recognitions (15)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Sandy

Sandy Atkins

Job Title: Home Manager

Joined: 2022

What I Do:
As the general manager I am responsible for the day-to-day management of the home. I support and lead every department and team member to ensure we deliver quality care and the best home experience we can to our wonderful residents. It is also very important for me to be available for our residents and their families, to remind them my door is always open, and they are welcome!


My Experience:
I have had the privilege of working in care since the age of 17. My very first role was as a care assistant and then I worked hard to gain the qualifications and experience to become a registered nurse specialising in Orthopaedics. I have always had a passion for working with our elderly population and transitioned over to the social care sector.


I have worked within both large and small organisations and have been in a variety of roles including 'Head of Care and Operations Director’. After a career change joining Hampshire Constabulary for a period of 6 years, my heart took me back to working again with the elderly which I love.


About Me:
My out-of-office activities have included obtaining the rank of Captain in the Territorial Army, something I am very proud of. I really enjoy keeping active in various sports including boot camp and I am currently training for a 100-mile walking challenge. I very much look forward to meeting you at Wellington Vale.


Helen

Helen Cox

Job Title: Home Admissions Advisor

Joined: 2020

What I Do:


As the Home Admission Advisor, I am the main point of contact for new residents and their families. I guide and support them through the decision process of choosing a care home by providing them with information on the choice of our care options, facilities, and the expertise of our team. The best way for residents and families to ‘feel’ our beautiful home is to tour it, so I love to show them around and give them an opportunity to see for themselves everything we have to offer and to meet our incredible team!


My Experience:


I returned to the UK in 2012 after working in Ibiza & Italy in the Tourism sector for 14 years. On my return, I joined the music and entertainment industry, managing DJs and acts from home before venturing back out into the workplace and joining the Wellington Vale team.


About Me:


I live locally with my husband Tim, my son Luca, stepchildren Harry and Lucy along with my brother-in-law Matt and 15-month-old grandson Caspian. Our beautiful 4-year-old collie called Sox completes our crazy but happy family life!


Samuel

Samuel Sewell

Job Title: Head Chef

Joined: 2022

What I Do:
As the head chef at Wellington Vale, I am responsible for providing a healthy, well-balanced variety of meals and snacks to our residents every day. My amazing team and I enjoy creating seasonal and themed menus on special days of the year which our residents love! It is important to me that every resident looks forward to mealtimes and their meals are packed with nutrition and include any special dietary requirements.


My Experience:
I have been lucky to work in some beautiful restaurants, in particular Head Chef at ‘The Canteen’, Chef de Partie at ‘The Briny’ (AA Rosette 1 star) and Sous Chef at ‘The Elsted Inn’ in the heart of the South Downs.


About Me:
I have a great passion for cooking and love to bring a restaurant standard to Wellington Vale. I am really looking forward to implementing my ideas and creativity in the future. I love to sing and dance around the home, and I really enjoy getting to know each resident. I am a family man and have a beautiful daughter Ivy.


Chloe

Chloe Billing

Job Title: Activities Coordinator

Joined: 2021

What I Do:
My role is to compose activities and events for the residents that are inclusive, enjoyable and exciting. I liaise within the local community, arranging community group visits within the home and to outside events too – this helps to promote a social network for our residents. My role includes creating activity plans based on well-being, mental stimulation, physical well-being and, of course, the most important ingredient: fun!


My Experience:
I started at Wellington Vale in January 2021 as part of the care team. Every day I always took pride in ensuring that I always left residents with a smile on their face. This helped me to make the easy decision of joining the activities team in May 2023. Exactly a year later to the day I started my role as the Activities Lead and I am still making sure there are lots of smiles and laughter too!


About Me:
I live locally in a shared house with my lively housemates. During my time off I like to crochet, and go for nice woodland or beach walks. I have many lovely and kind friends and family that I’m so grateful to have in my life!


Cindy

Cindy Burns

Job Title: Head Housekeeper

Joined: 2017

What I Do:
I am the head housekeeper here at Wellington Vale. My role is to manage the housekeeping team effectively so that the whole home including resident rooms and communal areas is kept clean and tidy. It is also my responsibility to ensure the laundry service that we provide to our residents is of a high standard.


My Experience:
I started working for Cinnamon Care at Wellington Vale not long after it opened in 2017. My dedication and hard work as a general housekeeper were quickly noticed and I was promoted to head housekeeper within a few months. I have enjoyed watching the team grow and now have a wonderful team of seven working alongside me.


About Me:
I am a very sociable person and love to walk in my spare time. I also enjoy supporting my granddaughter with her doggie day care business.


Peter

Peter Adams

Job Title: Maintenance Manager

Joined: 2024

What I Do:
My role involves maintaining the upkeep of the building to ensure everything is to Cinnamon Care standards for safety and decoration. It is great to be able to provide a luxury home for our residents to enjoy.


My Experience:
I have worked mainly in the hospitality industry for the past 30 years as a maintenance manager and before that worked on building renovations.


About me:
I live with my partner and two mad labradoodles. I taught karate for many years and achieved a 3rd dan black belt. In my spare time, I love to have a blast out on my motorbike or chill out fishing on my boat.


Sabrina

Sabrina Webber

Job Title: Administrator

Joined: 2018

What I Do:


As the Home Administrator, I support residents and families with all things finance during their time at Wellington Vale. I also manage the friendly reception team and support the home with payroll, budgets, suppliers and rota management. I work closely with Sandy, our general manager to ensure all financial aspects of the home are managed effectively.


My Experience:


I started at Wellington Vale in 2018 as a part-time care assistant, then a few years later moved into the role of receptionist. My knowledge and experience of how the home operates soon grew, and in 2021 I accepted the opportunity of progressing to home administrator whilst completing my level 3 in business administration. Previously to Wellington Vale, I worked as a supervisor in retail and also became a fully qualified hairdresser.


About Me:
I live locally with my son Oliver who is 10. We enjoy spending time together as much as we can and we love travelling over to the family holiday home in Spain.