She immediately was much happier. The home is bright and airy. The staff are friendly and attentive
J R (Son of Resident)
This is a very well run establishment. The staff are: - respectful to the patients' dignity.
Derek M (Son of Resident)
Mum was made to feel special, encouraging her to eat and back her lovely sense of humour.
Mark C (Son of Resident)
We also accept OPMH-clients with Local authority funding.
Contact Casa di Lusso office to know the availabilities or to arrange a tour of the home.
All visitors to Casa di Lusso will be expected to go through reception, outside office hours there will be an entry alarm system, which will be operated by the staff. Visitors will need to sign in and out of the home for security and safety reasons.
There is a private car park with plenty of spaces within the grounds of Casa di Lusso.
Casa di Lusso Nursing Home has a Review Score of 9.6 (9.595) out of 10, based on 11 reviews in the last 2 years. Over all time Casa di Lusso Nursing Home has 64 reviews.
Review from Dawn C (Daughter of Resident) published on 24 March 2025
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Reply from Pip Harris, Marketing Manager at Casa di Lusso Nursing Home
Thank you so much for taking the time to share your experience of Casa di Lusso in this lovely and personal review. We are truly sorry for your loss and extend our deepest condolences to you and your family. It was a privilege to care for your father, and the team at Casa is honoured to have been a part of his journey. Your kind words about our staff and the care your father received mean everything. Our staff strive to create a warm & supportive environment for residents and their families, and knowing that they could provide comfort during this time is incredibly meaningful. The memory of your father arranging flowers is beautiful, and we are so pleased that he was able to engage in activities that brought him joy. It is these special moments that make what we do so rewarding. Please know that our team will remember your father fondly, and we are grateful that you felt supported throughout his time with us. If there is anything we can do for you, please don't hesitate to reach out.
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Review from Stewart R (Son-in-law of Resident) published on 26 February 2025
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Reply from Pip Harris, Marketing Manager at Casa di Lusso Nursing Home
Thank you so much for taking the time to share your experience in this lovely review. We understand how difficult it can be to make the decision to place a loved one in care, especially when they have complex needs. It means the world to us that you and your family now feel confident in your decision and that your mother-in-law is receiving the care and support she deserves. Our team is dedicated to providing compassionate, person-centred care, and we're grateful for your recognition of their efforts in both meeting her needs and guiding you through the process. Thank you again for your kind words, I will share them with the Home Manager and Team at Casa - I am sure they'll be delighted to read your review. Kind regards.
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Review from Christopher H (Son of Resident) published on 28 January 2025
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Reply from Pip Harris, Marketing Manager at Casa di Lusso Nursing Home
Thank you so much for sharing such a touching and personal review about your Mum's time at Casa di Lusso. It truly means the world to our team to know that we were able to provide her with the peace, love, and care she deserved during her time with us, especially in her final days. We are deeply moved to hear how supported you and your family felt. Your words about the staff being like extended family are genuinely moving to read. Hearing your mum's kind words about everyone being so good to her reminds us why we do what we do. We are incredibly honoured and proud to have been a part of your Mum and Dad's stories. Thank you again for your kind words, they mean so much to all of us.
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Review from C F (Daughter of Resident) published on 25 November 2024
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Reply from Pip Harris, Marketing Manager at Casa di Lusso Nursing Home
Thank you so much for taking the time to share your kind words and heartfelt review of our Casa di Lusso Care Home. And thank you for entrusting us with your dad's care. Our team is dedicated to providing compassionate, dignified, and respectful care, and it means the world to us to know that you felt this throughout your dad's stay. It's also wonderful to hear that you appreciated our facilities and found them to provide a comfortable environment. I will pass on your thanks to the care team who will be very touched to read your kind words. Please do reach out if you need anything. Thank you again for your trust and heartfelt words.
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Review from Nigel D (Stepson of Resident) published on 2 September 2024
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Reply from Pip Harris, Marketing Manager at Casa di Lusso Nursing Home
Thank you so much for taking the time to review our Casa di Lusso Care Home. We are so pleased that our staff team facilitated essential communication between you and your Stepmother via video and visits, and this comforted you to know that she was being well cared for by our team. I will pass your review on to the Care Home Manager who will be pleased to read it. Kind regards.
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Review from Justin A (Son of Resident) published on 31 July 2024
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Reply from Pip Harris, Marketing Manager at Casa di Lusso Nursing Home
Thank you so much for taking the time to write such a lovely review of our Casa di Lusso Care Home. It is touching to read your kind remarks about our staff team who had the privilege of caring for your mother over the past three years. It's wonderful to hear that our team's dedication and the stability of our management and carers made such a positive impact. We strive to create a comfortable, friendly, and supportive environment, and your feedback reaffirms that we are achieving our goals. I will pass this lovely review on to the Manager and the wider team who I am sure will be very touched to read it. Kind regards.
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Review from Susan G (Wife of Resident) published on 3 July 2024
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Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home
Thank you for taking the time to write this great review of our Casa di Lusso Care Home. It's wonderful to hear that you've found the staff to always be kind, and supportive and that the care delivered is dignified. I will pass your kind words on to the staff team, as I'm sure they'd love to see your review. Kind regards.
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Review from S W (Wife of Resident) published on 14 February 2024
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Reply from Caroline Walton, Quality & Compliance Manager at Casa di Lusso Nursing Home
Thank you for your excellent review and kind words regarding the care of your husband at Casa di Lusso.
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Review from T W (Niece of Resident) published on 14 November 2023
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Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home
Thank you for these kind words. This has been passed on to the team. It is nice to hear back from families about their satisfaction and happiness with the care provided at Casa di Lusso.
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Review from J V (Daughter of Resident) published on 4 October 2023
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Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home
Thank you for taking the time to write this great review of our Casa di Lusso Care Home. It's wonderful to hear that you've found that the level of care is of a high standard. I will pass your kind words on to the staff team as I'm sure they'd love to see your review.
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Review from R S (Daughter of Resident) published on 3 May 2023
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Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home
Thank you for taking the time to write this great review of our Casa di Lusso Care Home. It's wonderful to hear that you've found that the level of care is of a high standard and Dad's journey had a dignified ending. I will pass your kind words on to the staff team as I'm sure they'd love to see your review.
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Review from Nigel B (Son of Resident) published on 25 August 2022
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Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home
Dear Nigel, thank you for these kind words. This has been passed on to the team. It is nice to hear back from families about their satisfaction and happiness with the care provided at Casa di Lusso.
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Review from A H (Daughter of Resident) published on 15 July 2022
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Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home
Dear A H, thank you so much for your positive comments which will be shared with the whole team. It is always good to hear how happy our families are and to take suggestions.
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Review from Susan P (Daughter of Resident) published on 28 June 2022
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Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home
Dear Susan, thank you so much for your positive comments which will be shared with the whole team. It is always good to hear how happy our families are. Thank you again. Best wishes.
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Review from Loraine T (Wife of Resident) published on 25 June 2022
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Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home
Dear Loraine, thank you for taking the time to write this great review of our Casa di Lusso Care Home. It's wonderful to hear that you've found the staff to always be friendly and efficient and that the level of care is of a high standard. I will pass your kind words on to the staff team, as I'm sure they'd love to see your review. Kind regards.
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Review from Sally S (Sister of Resident) published on 22 June 2022
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Reply from Sareena Modommattathil, Manager at Casa di Lusso Nursing Home
Dear Sally, thank you so much for your positive comments which will be shared with the whole team. It is always good to hear how happy our families are and to take suggestions. Thank you once again.
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Review from Barry M (Husband of Resident) published on 22 June 2022
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Reply from Sareena Modommattathil, Manager at Casa di Lusso Nursing Home
Dear Barry, thank you so much for your positive comments which will be shared with the whole team. It is always good to hear how happy our families are and to take suggestions. Thank you once again.
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Review from Judy G (Daughter of Resident) published on 21 June 2022
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Reply from Leila Sharkey, Operations Manager at Casa di Lusso Nursing Home
Thank you for your kind words, we are really pleased to hear that the Jubilee celebrations were a success. The deputy manager and the team worked hard to facilitate an enjoyable event for all.
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Review from Marilyn R (Wife of Resident) published on 16 June 2022
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Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home
Dear Marilyn, thank you for taking the time to write this great review of our Casa di Lusso Care Home. It's wonderful to hear that you've found that the level of care is of a high standard. I will pass your kind words on to the staff team, as I'm sure they'd love to see your review. Kind regards.
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Review from Kevin B (Son of Resident) published on 15 June 2022
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Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home
Dear Kevin, thank you so much for your kind and positive feedback, this does motivate us to carry on our duties with more enthusiasm. Your feedback will be passed on to the team. Kind regards.
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The Review Score of 9.6 (9.595) out of 10 for Casa di Lusso Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.984 for Casa di Lusso Nursing Home is calculated as follows: ( (125 Excellents x 5) + (2 Goods x 4) ) ÷ 127 Ratings = 4.984
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.611 Points relating to the number of positive Reviews for Casa di Lusso Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 11 Positive Reviews ÷ 18 = 0.611
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jan 2019
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Job Title: Care Home Manager
Joined: 2018
Sareena manages our Casa di Lusso Care Home.