Review from Jonathan N (Son of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience

My parents are very pleased with the care and support that they receive. The staff are excellent and the communication from them is frequent and detailed.

Reply from Sareena Modommattathil, deputy Manager at Casa di Lusso Nursing Home

Dear Jonathan, thank you so much for your kind and positive feedback, this does motivate us to carry on our duties with more enthusiasm. Your feedback will be passed on to the team. Kind regards.

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Review from Wendy N (Niece of Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience

Always made to feel welcome on entering the home. The facilities are second to none. The staff are always friendly and helpful. The level of care for my aunty is very good. She can be difficult sometimes!

Reply from Pip Harris, Marketing Manager at Casa di Lusso Nursing Home

Thank you for taking the time to write this great review of our Casa di Lusso Care Home. It's wonderful to hear that you've found the staff to always be friendly and helpful and that the level of care is of a high standard. I will pass your kind words on to the manager and staff team, as I'm sure they'd love to see your review. Kind regards.

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Review from Dot J (Wife of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience

As soon as my husband arrived here he couldn't stop telling us how nice his room was. His nurse was friendly and nothing was too much trouble, whenever someone was free they took him for a walk outside, which was one thing he missed most. The food was excellent and he was even eating things he wouldn't

eat at home. I cannot rate this home high enough and would recommend to anyone.

Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home

Thank you so much for your positive comments which will be shared with the whole team. It is always good to hear how happy our families are and to take suggestions. Thank you once again. Kind regards.

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Review from Ursula C (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience

My dad went into this care home in December 2019. He received the best care you could want for anyone. The staff were extremely friendly. The food was good. The cleanliness of the home was very good. He sadly passed away on the 25th of June. He received the most dignified care in his last few days.

The management team are very good, if you feel troubled by anything they listen, the deputy manager will do her utmost to help and give her time to you. I felt my dad was safe and in good care, he was always clean. He didn’t want for anything.

Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home

Dear Ursula, thank you for these kind words. This has been passed on to the team. It is nice to hear back from families on their satisfaction and happiness with the care provided at Casa di Lusso. You have always appreciated the staff team. Kind regards.

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Review from S D (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

My parents joined the home in 2018 with care that was tailored to their individual needs. Within a short time, I was confident that they would be safe, happy and well cared for. My daily visits allowed me to see the considerate and dignified care given to many of the residents. All staff, whatever

their role in the home, were always supportive, professional, compassionate, friendly and helpful. The staff were cheerful and welcoming and ensured my parents always felt special, valued and well supported with kindness. After a year my father died but he had received wonderful care and attention. My mother was helped through her bereavement by understanding and kind carers. The staff foster good relationships with residents but also with residents families and their willingness and cooperation is exemplary. My mother rated this home very highly and she loved the outstanding facilities. Sadly, she died recently but received dedicated and outstanding care. My heartfelt thanks to everyone.

Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home

Thank you so much for the lovely review. Your kind words are an inspiration to all of us at Casa. You have always been so supportive to us and we are so grateful and privileged to have known your family.

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Review from Susan B (Power of Attorney of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience

My friend has been there since 1st December and he is doing really well. He is looked after, so clean with nails and hair all done, nice clothes all washed, he is really cared for. I am very pleased with how he is looked after.

Reply from Sareena Modommattathil, Home Manager at Casa di Lusso Nursing Home

Dear Susan, thank you so much for your kind and positive words, this will be passed on to the team. Hoping and wishing that you and your family are safe.
Kind regards
Sareena Modommattathil

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Review from Sarah L (Daughter of Resident) published on 18 January 2021
Submitted via Website • Report

Overall Experience

My parents were at Casa di Lusso for a 2-week respite stay, Mum, coming from hospital and Dad joining her from home. I was unable to visit before choosing the home, partly because of covid restrictions and partly because I live a long way from Bridgwater and they needed to move quickly, so telephone

contact was a really important part in making our choice, and I felt everyone I spoke with really cared about them, even before meeting them. When they arrived, they were immediately made to feel very welcome, and in spite of having to be barrier nursed for the whole 2 weeks and so couldn't take advantage of the lounges, activities etc (following the necessary PHE guidelines), they both very much enjoyed their stay. I work in a care home myself, and know-how challenging times are at the moment with the Coronavirus, but all the team were kind, chatty and enjoyed a laugh with them. As a family, we are very grateful for the care and TLC they both received.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

We really appreciate you completing this wonderful review. It is lovely to read your positive comments on the respite care received by your parents. Our staff take great care and respect when providing support for all our residents and their loved ones. And we are particularly proud of the incredible work they do each and every day while we work through COVID-19.
I will personally ensure all the team at Casa di Lusso are aware of your positive feedback. Kindest regards.

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Review from Mark M (Son of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience

My father spent his last few weeks at this care home and I cannot fault the staff dedication, the compassion they gave my father and all my family. The home was exceptionally clean and the grounds were amazing. I would like to thank all the team from cleaners to management for all their kindness.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

We really appreciate you completing this wonderful review, especially at this challenging time. Our staff take great care and respect when providing support for all our residents and their loved ones. And we are particularly proud of the incredible work they do each and every day while we work through COVID-19. I will personally ensure all the team at Casa di Lusso are aware of your positive feedback. May we wish you and your family well for the future.

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Review from S I (Daughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience

As a family, we are still devastated by the passing of our dear mum. She was in the Pisa unit. Barely a response from the manager only a sympathy card in the post. We had no reply to how our mum fell at night, resulting in a gash over her eye, extensive bruising, and a fractured wrist, or why she fell

as her bed had sensor alarms fitted to alert staff of movement. It appears after her fall that she went downhill, and we were never informed or updated on a decline in her health and well-being. Lockdown and not being able to see her family led to anxiety and communication was an issue because of her hearing. We feel the manager could have gone to see Mum when she was poorly and when she had a stroke, she had every opportunity to see us when we were clearing Mum's room, a little empathy would have gone a long way. If you have a loved one in Casa Di Lusso do keep an eye on them and everything that is going on. Also, demand regular update reports on their health and well being.

Reply from Caroline Walton, Quality & Compliance Manager at Casa di Lusso Nursing Home

Thank you for your review. We would like to apologise if we caused you any distress during the passing of your mum, and that you felt that you did not have enough contact or empathy from the manager. We are always learning and trying to improve, and we will take this review and update staff and management the importance of regular contact with relatives.

Quality & Compliance Manager

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Review from Dorothy J (Wife of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience

I wanted my husband to live his last few days at Cassa, to be clean and comfortable; he couldn't see, eat or drink, this throw numerous strokes, brain haemorrhage and vascular dementia. I walked into his room, on a hot day, just after noon, his windows closed, and duvet on. I could see he was very hot,

at the side of his bed was a yoghurt pot, someone had tried to feed him even tho he couldn't swallow; yoghurt was coming out the corner of his mouth, a handkerchief tucked under the chin to catch it. I called for help; they took the covers off him, I asked why hadn't he had a wash, his eyes were gunged up, his tee-shirt had all food stains, she took his temperature - 38’5, then, at my request, washed and changed his clothes, he died a few hours later. I can't get the image out of my mind, nobody was looking after him, the head nurse was too busy to look at him, this was 3-months ago, I think of it every day.

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Review from Liz T (Daughter-in-law of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience

This is a beautiful care home with light, bright rooms and excellent facilities. It is the staff team that makes it special, however, they are amazing! Always totally professional, kind, caring and compassionate.
They treat residents with total respect at all times and are always ready with a smile

or a reassuring hand.
My father-in-law sadly became ill during the Covid-19 lockdown, and we were unable to visit.
The staff made sure we were able to speak to him whenever we wanted, and when he sadly passed away, they could not have done more to deal with the situation with love and compassion, helping my husband and the family in a very stressful situation.
The home manager is totally dedicated and a very special lady.
We thank every single person at Casa Di Lusso for looking after Dad and recommend the home wholeheartedly and without reservation.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

We really appreciate you completing this wonderful review, especially at this challenging time. Our staff take great care and respect when providing support for all our residents and their loved ones. And we are particularly proud of the incredible work they do each and every day while we work through COVID-19.
I will personally ensure all the team at Casa di Lusso are aware of your positive feedback. May we wish you and your family well for the future.

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Review from K B (Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience

I am an RGN trained at a Leeds hospital 1957 to 1960. I retired completely from nursing in 1968. I last worked at a nursing home in Bridgwater. I have always found the care here of the highest standard with respect for all patients. The manager has been kind and helpful when I needed to speak to her.

The nurses and care assistants have all been very professional. Everyone is very helpful and kind (a truly multicultural society).

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by yourself.
I will personally ensure that all the team are aware of your comments and feedback. Kindest Regards.

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Review from D M (Granddaughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience

Care staff have been excellent to my grandparents. Always go above and beyond. I feel my grandparents are under great care here.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

We really appreciate you completing this review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will make sure all our staff at Casa di Lusso know of your kind words. All the best.

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Review from Anthony D (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother and stepfather came for respite after a small illness. Part of the idea was to see if life in a rest home would be appropriate. In the event they decided to go back to their flat and engage a greater level of home support. Their decision was based on a desire to go home and not a reflection

on the quality of staff or accommodation at Casa di Lusso.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that all the team are aware of your comments and feedback. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. May we wish your mother and stepfather the very best at home.
Kindest regards.

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Review from Rodney R (Son of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience

This is a wonderful care home which is newly built and has been wonderfully designed and fit for purpose. The facilities are modern and fresh with very nice touches. There is an aviary along with other small petting animals in an outside barn, something my mother appreciated very much. The staff (albeit

I have not met them all as my mother was the only resident for a short period of time) seem very caring. I observed on a few occasions them taking a lot of patience to attend to her needs. The manager excels in ensuring everything runs like clockwork but has great empathy towards people as she is on the shop floor a lot of the time. The home has a great feel and ambience and the residents seem happy there from what I observed, I am only sad that my mum was unable to spend much time there before she passed away in hospital in early December. My only reservation which has nothing to do with the home is the doctors practice assigned, some are better than others and hers were very poor.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

We really appreciate your time on completing this wonderful review, especially at this challenging time. Our staff take great care and respect when providing support for all our residents and their loved ones. So I will personally ensure all the team at Casa di Lusso are aware of your positive feedback. All the very best.

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Review from Mandy L (Daughter of Resident) published on 15 November 2019
Submitted via Website • Report

Overall Experience

My dad has been a resident at Casa since August 2019. When he initially entered the home, having suffered a brain bleed as well as vascular dementia, he was a sad lost soul after spending 4 months in an assessment centre. The staff at Casa have worked wonders with him and have transformed his life.

They have treated him as an individual, found out all about him and set about giving him a purpose in life again. Casa is a lovely place with lots of space and wonderful bedrooms. All staff including the Manager are very approachable and listen. My dad has very good quality meals and all food and fluids are recorded to make sure he is well-nourished and hydrated. Knowing he is in a safe place has helped our family cope with his diagnosis. The staff continue to support us as a family and we are eternally grateful. Casa like feedback to ensure they continue to improve and ensure the residents enjoy the best possible quality of life. Keep up the good work. Thank you.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

We really appreciate your time on completing this wonderful review! We are so pleased to read that your dad's life has been "transformed" since moving to Casa. Our staff take great care and respect when providing support for all our residents and their loved ones. So I will personally ensure all the team at Casa di Lusso are aware of your positive feedback. All the very best.

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Review from D L (Son of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience

I am highly impressed with all staff, management and facilities at Casa di Lusso. The care my father has received has been nothing short of excellent. In a period of two months, Casa di Lusso has helped my father turn a huge corner from being a lost, confused, emotional individual to being a more calm,

relaxed, altogether happier individual who seems to have found purpose again. Not only has this care benefitted my father, it has also benefitted the whole family knowing that he is being looked after so well with all his needs being met. The care and support the whole family have received is excellent.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your father. Our staff take great care and respect when providing support for all our residents and their loved ones.
I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.

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Review from Paul W (Partner of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience

An extremely well run home. Fantastic rooms and surroundings. A real home-from-home with very caring staff who are always willing to listen and take on board one's needs and concerns. Keep up the good work!

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

Thank you for taking the time to write your lovely review of Casa di Lusso. Our staff take great care and respect when providing care for our residents and it's so lovely to read such lovely comments, which I shall be sure to share with them. Kindest regards.

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Review from Christopher B (Friend of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience

As far as I am aware my friend is being well cared for. When I have visited she always seems reasonably content.
I am her attorney for her financial affairs and am not qualified to comment on the nursing aspects of her care.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

Thank you for taking the time to write your review of Casa di Lusso. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. Kindest regards.

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Review from Sue C (Niece of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience

My aunt has only been with this provider for a couple of months but my first impressions are of a caring and efficiently run home. The rooms are generous in size, well equipped and clean. The financial side of things seems a little haphazard at the moment, I don't receive the promised emails to tell

me what, and when, money is taken via the direct debit and there is often no-one to speak to when I phone.
It would be nice to have periodical reports on how my aunt is doing or any changes in her condition but maybe this will happen over time.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

Thank you for taking the time to write your review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. With regards to your comments made about the finance and need for periodical updates; I have requested that the manager contacts you to discuss and resolve this for you. Kindest regards.

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Casa di Lusso Nursing Home

Care Provided by Casa di Lusso Nursing Home

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Funding & Fees Guide for Casa di Lusso Nursing Home

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