Review from Laurence R (Son-in-law of Resident) published on 13 September 2019
Submitted via Website • Report

Overall Experience

My father-in-law became resident at Casa di Lusso at the start of December 2018. He had advanced dementia with inappropriate behaviour. Prior to that time, he had needed to be fed at home and in hospital. Speaking to one of the carers, a month after he arrived there, it transpired that he had been feeding

himself since the second day there, and still is doing so.
His room is brilliant. His support is excellent. His daughter and I visited many homes prior to Casa di Lusso, and while their carers were good, none had facilities comparable with those at this home. I can unconditionally recommend Casa di Lusso.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

Thank you for taking the time to write your lovely review of Casa di Lusso. Our staff take great care and respect when providing care for our residents and it's so lovely to read such lovely comments, which I shall be sure to share with them. It can be a difficult decision when moving a loved one into a home, which is why reviews like this are so relevant for others to read, to help make that decision a little easier.
Kindest regards.

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Review from Kevin (Son of Resident) published on 13 September 2019
Submitted via Website • Report

Overall Experience

This is a bright and roomy establishment with staff that are second to none, they are always extremely helpful, polite and show passionate concerns for the residents. The food is great the manager has full control over the whole organisation. There are always activities going on that residents are encouraged

to participate in but ultimately it is the residents' choice as to whether they join in.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

We greatly appreciate the time you have taken to complete this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will personally ensure that all the team are aware of your comments and feedback. Kindest Regards.

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Review from D S (Wife of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience

Our first impression of Casa di Lusso was of a fine building, spacious and well maintained and wonderfully light. All the rooms were well furnished and clean with large windows looking out into the garden. The staff were friendly and kind, and attentive to the needs of their patients. We were welcome

at any time of the day and felt confident that my husband would be well cared for. The manager could not have been more helpful and we would happily recommend the home.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us and are so happy that you 'felt confident that your husband would be well cared for' and that you would 'happily recommend the home.' I will be sure to pass on your words to all the team at Casa di Lusso. We wish you all the best.

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Review from J R (Son of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience

Mum moved here from another care home. She immediately was much happier. The home is bright and airy. The staff are friendly and attentive to her particular needs. Mum has started putting on weight after months of decline in the old care home. This is a massive plus and speaks volumes about the care,

quality and the food! Mum has been able to take part in activities in the home and the photos of her smiling are treasured.

Reply from Immacolata Jacobs, Media Marketing at Casa di Lusso Nursing Home

Thank you so much for taking the time to write your lovely review of Casa di Lusso. We are so pleased to read your positive comments on the care and support received by your mum. I will be sure to pass your kind words on to all the team.

All the best.

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Review from M B (Wife of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience

Lack of staff, particularly at weekends. More training required for staff to understand dementia and helplessness.
Facilities are not available to helpless patients, no time or enough equipment such as hoists and slings. Staff have to search the home to find a sling to shower patients, all time wasting.

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Review from G D (Son of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

Staff have been wonderful to Dad during his time at Casa. He has not always been easy to care for and has been treated with dignity and respect at all times. The staff work extremely hard dealing with the most vulnerable of residents always having a smile and time for both residents and visitors alike.

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Review from Edward M (Brother of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

Generally, the staff are excellent with one or two exceptions who, in my opinion, should step up to their responsibility and react faster to residents' needs. There are times when there are not enough staff in units to cope with demand.
The overall standard of cleaning could be improved and I have

commented on a few issues.
Issues arise with residents belongings going missing and in a secure unit, do not emerge in a satisfactory time.

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Review from H M (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

Food good but could be more varied and home cooked.
Carers good but sometimes leave residents a long time before they see to their needs.
Nurse care for medicines could be better - slow to make a change of meds when required.
Follow on appointments for eye/ear tests very slow,
Home comfortable.

Rooms a good size. Staff friendly. Big open areas and grounds for walking.

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Review from D S (Husband of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience

I have found all staff and management at Casa di Lusso very helpful and sympathetic to all my wife's needs.

Reply from Sharon Warren, Public Relations Manager at Casa di Lusso Nursing Home

Thank you for taking the time to share your review of Casa di Lusso. I will be sure to share it with all the staff working at the home.

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Review from R F (Son of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been in the home for over 2 years and in that time, has received excellent care and attention from all staff. I am satisfied with medical assistance when required and the kindness and dedication/empathy shown by care assistants and nursing staff.

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Review from Harold H (Husband of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience

The resident I visit could not be in a better home for care and safety.
In an area that is easy to get to, also good grounds with plenty of parking when visiting made welcome by all the staff from the top to the bottom.
Well done Casa di Lusso.

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Review from Duncan Y (Brother of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience

My sister is in care at Casa di Lusso.
On the occasions I have visited, I have been impressed by the warmth and friendliness of all. Staff from reception to the care team. This positive impression extends to the high standard of facilities and accommodation.
I have every confidence that she is receiving

the very best of care.

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Review from Derek M (Son of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience

This is a very well run establishment.
The staff are: - respectful to the patients' dignity.
Very welcoming to the patient's visitors.
My family and myself are very pleased with the care and attention mum receives.

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Review from R A (Son of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience

Excellent facilities and rooms. Common areas very good and well maintained. Care and medical staff very helpful and make a real effort to know the residents and trust them individually. Access for visitors is not satisfactory with dated bell push system and no real control over visitor access.
A good

programme of activities and opportunities to access animal barn and outside areas which are excellently presented and very safe for older residents.

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Review from Desmond H (Husband of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

My dear wife came to Casa Di Lusso in April 2017 for respite. Her dementia became very bad and on medical advice, I booked her into Casa Di Lusso on an open-ended agreement. Apart from one hiccup (dealt with by management), her treatment was first class and I was looked after as well. I will always

be grateful to your wonderful staff.

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Review from Sue K (Daughter of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience

Caring and thoughtfulness of every member of staff.

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Review from Dawn E (Sister of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience

Friendly, kind, amicable staff. Caring, needful duty bound. Clean home, homemade food, family atmosphere. Very impressionable. Down to earth and caring manager. Well, run home. Second to none.

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Review from Gary S (Son of Resident) published on 3 October 2017
Submitted via Website • Report

Overall Experience

My dear mother entered the Casa di Lusso Nursing Home for palliative care following an unexpected visit to a hospital.
The manager was helpful in showing me around allowing me to take pictures and a video to help Mum decide on the facilities before leaving the hospital. She loved it and decided she

would spend her final weeks here.
This new facility met all our expectations (son and daughter-in-law as well) and Mum even had a choice of private rooms! In the 4 weeks she spent there, Mum was very pleased and we too were impressed by the dedication of staff and their commitment to ensure Mum was happy and comfortable.
In Mum's final days, we were given, and we took, the opportunity to live in so we could be with Mum. This was so thoughtful and we were amazed at the level of care and consideration afforded including providing a cake for her 87th birthday. All the staff involved with Mum and family were really caring throughout. We will never forget what you did for us.

Reply from Sharon Warren, Public Relations Manager at Casa di Lusso Nursing Home

Many thanks for taking the time to write such a wonderful review of Casa and the hardworking staff within the home. I will be sure to share your words with all involved.

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Review from D M (Grandson of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience

Kind and friendly staff. My grandfather enjoys the care and facilities provided. I am very happy with the service and help that your staff has paid me. I would highly recommend your care facility. Many thanks.

Reply from Sharon Warren, Public Relations Manager at Casa di Lusso Nursing Home

Thank you so much for taking the time to write such a lovely review of Casa di Lusso. I will be sure to share it with all the staff working within the home and on behalf of the company, wish you all the very best.

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Review from Jacqueline B (Sister of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience

My brother arrived at Casa di Lusso in December 2016 for rehab after breaking his hip. He was doing well but unfortunately, his health took a nosedive in January and he is now permanently there.
I cannot praise the home and all the staff members enough, they are all so friendly, helpful and the care

given to my brother has been excellent.
They are open to advice and suggestions. The rooms are excellent and cleanliness is to a high standard, so much so, it doesn't smell like a nursing home, which is amazing.

Reply from Sharon Warren, Public Relations Manager at Casa di Lusso Nursing Home

Thank you so much Jacqueline for taking the time to write such a lovely review. The home has only been open a short while, and reviews such as this are so important for the staff to be able to see what a wonderful job they are doing. I will be sure to share this with them. On behalf of the company and Casa di Lusso, thank you.

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Casa di Lusso Nursing Home

Care Provided by Casa di Lusso Nursing Home

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Funding & Fees Guide for Casa di Lusso Nursing Home

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