She immediately was much happier. The home is bright and airy. The staff are friendly and attentive
J R (Son of Resident)
This is a very well run establishment. The staff are: - respectful to the patients' dignity.
Derek M (Son of Resident)
Mum was made to feel special, encouraging her to eat and back her lovely sense of humour.
Mark C (Son of Resident)
We also accept OPMH-clients with Local authority funding.
Contact Casa di Lusso office to know the availabilities or to arrange a tour of the home.
All visitors to Casa di Lusso will be expected to go through reception, outside office hours there will be an entry alarm system, which will be operated by the staff. Visitors will need to sign in and out of the home for security and safety reasons.
There is a private car park with plenty of spaces within the grounds of Casa di Lusso.
Casa di Lusso Nursing Home has a Review Score of 9.6 (9.595) out of 10, based on 11 reviews in the last 2 years. Over all time Casa di Lusso Nursing Home has 64 reviews.
Review from Phil W (Son-in-law of Resident) published on 11 July 2017
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Reply from Sharon Warren, Public Relations Manager at Casa di Lusso Nursing Home
Thank you so much for taking the time to comment about Casa di Lusso. I will be sure to pass on your comments to our hard working staff.
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Review from Margaret D (Sister of Resident) published on 28 June 2017
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If I have any problems they take time to help solve them and do not hesitate to phone me if they have any problems with my brother. I would
Reply from Sharon Warren, Public Relations Manager at Casa di Lusso Nursing Home
Thank you so much for sharing your views and opinions of Casa di Lusso, Bridgwater. Our staff are always thrilled to receive such lovely comments. On behalf of the company, we thoroughly appreciate you taking the time to do this.
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Review from Ann H (Wife of Resident) published on 28 June 2017
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Reply from Sharon Warren, Public Relations Manager at Casa di Lusso Nursing Home
Many thanks for taking the time to make such lovely remarks about Casa di Lusso. It is so nice to be able to share with our hardworking staff within the home.
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Review from Mark C (Son of Resident) published on 12 June 2017
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Reply from Sharon Warren, PR Manager at Casa di Lusso Nursing Home
Mr C may I start by saying how extremely grateful we are for you taking the time to write such a lovely review of Casa di Lusso. It is so lovely to hear how Mum was able to rest, heal and regain enough strength to be able to move to more suitable accommodation to match her health needs. I have spoken to the staff at Casa and they all speak so fondly of mum and how they thoroughly enjoyed caring for her and watching her health improve greatly.
Receiving reviews such as this gives the staff a real lift and affirms the wonderful care they provide is being well received and appreciated.
I will be sure to pass on your wonderful comments to all involved in looking after Mum.
On behalf of the company and the Notaro Family, thank you once again and best wishes to you and your family, especially Mum.
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The Review Score of 9.6 (9.595) out of 10 for Casa di Lusso Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.984 for Casa di Lusso Nursing Home is calculated as follows: ( (125 Excellents x 5) + (2 Goods x 4) ) ÷ 127 Ratings = 4.984
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.611 Points relating to the number of positive Reviews for Casa di Lusso Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 11 Positive Reviews ÷ 18 = 0.611
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jan 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Care Home Manager
Joined: 2018
Sareena manages our Casa di Lusso Care Home.