The Porterbrook Care Home

63 Tapton Crescent Road, Crosspool, Sheffield S10 5DB
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9.7 57 Reviews
  • The Porterbrook Care Home, Sheffield
Situated in a quiet area in the suburb of Crosspool in Sheffield, The Porterbrook is a private residential care home offering a home-from-home experience and high quality care for residents in a luxurious environment.

The all-inclusive setting is comfortable and offers a range of high quality facilities, including: en-suite luxury rooms as standard; highly trained and qualified staff; a cinema room; an on-site chef and fine dining; a piano bar; hair salon; library; terrace; spacious lounges; an aromatherapy room; a balcony; and a conservatory.

There is also a private celebration room, secure gardens, an activities coordinator and a chauffeur driven car and minibus. Whether residents would like a trip to the shops or a day out with their family it's no problem to the team at The Porterbrook.

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Care Provided by The Porterbrook Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Lynne Cannell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for The Porterbrook Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,250
    • Self-Funded Residential Dementia Care £1,150 – £1,250
    • RESPITE Self-Funded Residential Care £999 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £999 – £1,100
  • (these prices are only a guideline, please contact The Porterbrook Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Smoking not permitted
  • Wheelchair Access

The Porterbrook Care Home Reviews (57)

Total of 57, showing 1-20
9.7

The Porterbrook Care Home has a Review Score of 9.7 (9.716) out of 10, based on 19 reviews in the last 2 years. Over all time The Porterbrook Care Home has 57 reviews.

Overall Experience

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Review from Fiona H (Daughter of Resident) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad arrived at Porterbrook in November 2022 and slotted in very easily as he had mixed dementia and I honestly think he thought he was in a hotel with us. Staff have been so understanding and made Dad feel comfortable and at home, he always had a smile when we'd visit, and though he couldn't participate
much in the many activities, he loved listening to the buzz in the lounge and he absolutely enjoyed the food. Before he recently went to hospital, one of the last things he was known to do himself was finish a bowl of their pudding ! Thankyou to the whole team for providing this experience for Dad xx

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you so much for taking the time to leave a review. We have enjoyed having your Dad stay with us and be a part of The Porterbrook family for the past 3 years. The lounge is often a hive of activity and your Dad would sit watching and listening and would enjoy a chat with staff and visitors. Thank you for trusting us to care for your Dad.


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Review from R H (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Porterbrook for the final two years of her life. She was 94 and had full mental capacity but was confined to a wheelchair and needed 24 hour help and care. The staff at Porterbrook were kind and gentle in caring for her, respectful of her expressed wishes and appreciative of her
cheerful demeanour and humour. In the last few weeks of her life when she requested not to be admitted to hospital, she received exemplary care. The family were also welcomed and cared for at all times of day and night when Porterbrook became our home-from-home.
Porterbrook has a team of exceptionally committed staff. During the worst snow of winter I was with my mother overnight and many of the care team walked for up to two hours to get to work, arriving like snowmen emerging from the dark, and embarking on their day with the same friendly compassionate efficiency as always. Over the time my mother lived at Porterbrook the staff became friends and I will miss them very much.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for your lovely review. It was a real privilege to care for your mum and to get to know you all as a family. We are so proud of our staff and feel lucky to have a kind and caring team who are committed to ensuring our residents are happy and well cared for. Your mum really was always so polite and respectful and all the staff would enjoy popping in for a chat or to share in enjoyment of watching Wimbledon! Thank you for trusting us to care for her.


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Review from L W (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Porterbrook Care Home are outstanding. At all levels from the receptionist, seniors and maintenance guys - their concern is for the well-being of the residents. Everyone goes above and beyond to support not just the physical but emotional needs of the residents. The facilities are excellent
and feel more like a hotel than a care home. The hair and nail salon staff are wonderful and make sure the residents look their best. Activities staff try to keep people engaged and provide a variety of activities.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for taking the time to leave such a lovely review. We feel lucky to have such a great team across all departments who all see the residents as their priority at the heart of everything they do. It's lovely to hear that the experience for you as a relative and that of your mum is what we strive to achieve.


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Review from J T (Daughter of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say how much I have appreciated the care, thoughtfulness and help from all the staff in helping my mum make the transition to becoming a permanent resident. All the staff I have come to know have been exceptionally helpful and kind.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you so much for taking the time to leave such a lovely review. It has been a privilege to get to know your Mum and to care for her. The transition into a care home is a difficult time for the resident and the family and I'm pleased to hear we have delivered in helping this process to be a little easier for you and her.


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Review from Heather S (Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleasantly surprised at how good my experience has been at The Porterbrook Care Home. Each and every one of the staff is first-class, friendly, obliging and goes out of their way to help. The facilities are excellent, my hair is washed and blow-dried on a weekly basis, I have had a
manicure and a pedicure. I use the quiet room to enjoy a good read and at other times socialise with other residents. My room is kept spotlessly clean too!

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for taking the time to review our home. We are really pleased to hear you had such a positive experience. We feel lucky at The Porterbrook to have numerous areas where people can spend quiet time alone reading other than in their bedroom or socialising with other residents. We would love to welcome you back for another stay in the future.


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Review from L D (Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I decided to come into Porterbrook because I was lonely and I needed someone to look after me. I have been made so welcome and I feel part of a family. I no longer feel isolated. I am part of this family and I have peace of mind.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for such a lovely review. We are so pleased you feel part of our Porterbrook family and we feel privileged to be part of your family. We hope you continue to enjoy and thrive on life in The Porterbrook.


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Review from Peter B (Husband of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was diagnosed with Alzheimer's 5 years ago and her 3 week respite stay at Porterbrook Care Home was the first time that she had been away from home and from me. I was anxious and concerned how she would react to a period in a care home, I need not have worried. After a couple of days, she had
settled in happily. The standard of care which she received from all the staff was excellent and I shall have no qualms in arranging further respite at Porterbrook, as my wife's condition progresses.

Reply from Kelly Walker, Regional Director at The Porterbrook Care Home

Thank you for your kind review. We are so pleased to hear of your experience during what seemed a difficult time for you. The staff welcome feedback and will be delighted to hear that your wife received 'excellent' care and was very settled. If we can assist in the future, please do not hesitate to contact us as we see it as a real privilege to look after your wife. We want to take this opportunity to wish you both well and look forward to seeing you in the near future.


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Review from E V (Partner of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in The Porterbrook Care Home for three years and over that time, particularly with the change in management soon after he went in, there has been a great improvement in all aspects of the home. He is, by no means, an easy patient but the care given to him is very good with gentle
and genuinely loving carers who work so hard and whom I have never heard complain, in spite of long hours and caring for this, at times, difficult patient. I am full of admiration for their devotion. The one time when I was not happy, the situation was dealt with quickly and efficiently by the manager.
I find it incredibly hard not to be able to care for my husband myself, but I too have received care and support from the staff and I am sure that one senior carer, in particular, has saved me from a complete breakdown on more than one occasion.
The atmosphere in the home is always cheery when one arrives and I have never felt unwelcome, quite the contrary.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for taking the time to leave a review. Your husband is one of our longest residents and we feel honoured to have had the opportunity to get to know him and to provide him with the care he needs. The staff are a great team who always puts the needs of our residents first. We appreciate it is hard for loved ones to make the decision that a move to a care home is necessary and we strive to reassure and support relatives through the process as well as caring for the resident. It's good to hear that when you weren't happy the situation was dealt with appropriately and efficiently and you are overall happy with the care your husband is receiving. We look forward to continuing to care for your husband and welcome you and your family to visit at any time.


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Review from Duncan A (Son of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

One to avoid. Dad was a resident Mar 2017 to Apr 2019 and from early 2022. When he was a resident the 1st time far higher staff-to-resident ratio, lots more activities for the residents and regular trips out and about. Some pleasant staff, but the home is clearly understaffed and struggling, even asked
to supply toiletries and incontinence pads.
Reassurances were given that Dad would be checked regularly to ensure that he wasn’t left with a full pad, however, the family repeatedly found him sitting in his room soaking wet. Often he looked dishevelled, unshaven and with food on his clothes or not his own clothes.
Moved Dad end of Oct 2023 and despite repeated emails to the manager and Head Office we are yet to receive a refund for overpaid fees. Head Office replied stating the following ‘Sorry for your loss and condolences to you and your family’ and requesting a copy of the death certificate. Clueless! Classic Corporate Care, is more interested in profit margins than looking after its residents.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for taking the time to complete a review, it was our pleasure to have cared for your Dad. We promote independence for all our residents and working alongside your Dad and family members we strived hard to provide the care that he wanted. We do apologise for the insensitivity and delay that you have received from our Head Office and would like to reassure you that this matter is being fully looked into.


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Review from J W (Grandson of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone working here is very accomodating. The place is tidy and the atmosphere is very friendly.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for your lovely comments. Our residents are always our priority and it's lovely to hear you have found the staff to be accommodating in a friendly atmosphere.


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Review from Glen W (Son of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly helpful staff. Really polite and interested in the residents. The home is clean, comfortable and fresh.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for your lovely comments. The housekeeping team work hard to maintain the cleanliness of the home and I will pass your comments on to the team. The staff enjoy spending time getting to know our residents, everyone has their own story, and we feel privileged to become a part of that.


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Review from K M (Sister of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home found us, from the initial enquiry phone call where I heard enthusiasm, love and help in plenty. Every single member of staff appears happy to be doing their job in caring amazingly for my brother and his wife. Nothing is too much trouble for them or their relatives. The food, care and
activities are excellent. Thank you Porterbrook Care Home I cannot recommend you highly enough.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you so much for your lovely review. I will pass on the lovely comments to the staff in all departments. It has been a pleasure getting to know you and to care for your family.


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Review from Helen M (Friend of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very friendly, kind and caring. All seem well informed about my friend and can answer questions easily.
Food is plentiful and generally of good quality. Difficulties with TV in room and control (missing). Some recent issues with crockery and cutlery are being addressed, I believe.
Not
sure if my friend is offered the opportunity to access the full range of facilities (e.g. cinema).

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for taking the time to leave a review and for your feedback. New crockery and cutlery have been ordered and delivered. All our residents are welcome to access all the communal areas if they wish to. The staff will be able to let you know what areas your friend has accessed if you would like to know.


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Review from S F (Wife of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Porterbrook Care Home is an exemplary haven for my husband. As a visitor, you are always met with a warm welcome. The facilities are equal to a boutique hotel due to imaginative decor, piano, coffee bar and hair salon which provides a good visit twice weekly. The ensuite and communal areas are meticulously
clean thanks to the wonderful head housekeeper. All staff are caring, compassionate and genuinely interested in their residents. Chefs make delicious meals, pies, pastries and birthday cakes wonderful. Activities are high on the agenda to socialise. Would not hesitate to recommend it.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you so much for taking the time to leave such a lovely. We certainly feel lucky to have such talented cooks who provide us all with tasty goodies. I will pass on the comments to our housekeeper and the rest of the team.


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Review from Edward W (Grandson of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I hold The Porterbrook Care Home as a very high-quality residential home that goes above and beyond to ensure residents are cared for, engaged and happy. The facilities including the dining room, quiet lounge and cinema room are all immaculate and give residents lovely areas to relax and socialise with
one another. The staff are constantly checking up on the residents and are extremely creative with the activities/events they complete with residents. I am very happy that my grandmother has moved to The Porterbrook as I believe they can provide her with the best care possible.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for taking the time to leave a review. We do feel lucky to have so many areas for the residents to move around and spend their time.


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Review from A B (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm unable to visit my mother very often but when I do I am always reassured that my mother is well cared for. All the staff seem very helpful and caring. Unfortunately, my mother is unable to move from her bed so is unable to take advantage of the activities and many of the activities available.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for your review. It's good to hear you have the reassurance that your mum is cared for when your are unable to visit.


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Review from Emma H (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff and fantastic care.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for taking the time to leave a review. It's nice to hear your experience is that the staff are friendly and you and your relative are happy with the care.


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Review from Colin L (Son-in-law of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved in today and has received a wonderful warm reception from all the staff. Significantly every member of staff has introduced themselves by their name, this is such a small but powerful action. I'm sure that my mother-in-law will be extremely well looked after and importantly happy
here.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for your review. It's nice to hear the first impressions of the home have been positive for both you and your mother-in-law. I hope she settles into life at The Porterbrook and is happy here.


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Review from Karen S (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been at The Porterbrook for 1 year now. Today we had a lovely lunch. They really do make an occasion of so many events (today Wimbledon) and have wonderful activities, with a fabulous coordinator and celebrations and everyone joins in. Mum also gets her hair and nails done weekly, in the lovely
salon.
ALL staff are really caring and helpful, be it the receptionist, housekeepers, carers, and management. They have gone out their way to make sure Mum has settled in, despite her worsening mobility, health, and memory. The activities lady encourages Mum to join in with the quizzes, events, crafts, etc.
Mum has seen various health care professionals, who all visit and the staff follow their care instruction and always contact them if needed. Staff also contact me, with any queries or concerns.
Mum loves The Porterbrook and we're so glad we chose it. It was a daunting decision especially us both being nurses, that this was the right one. It is!
Thank you everyone at The Porterbrook for making it Mum's home!

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for taking the time to leave such a lovely review. We are so pleased to hear your mum is enjoying living at The Porterbrook and enjoying our facilities especially the salon. All the staff enjoy spending time with your mum and it's good to hear she enjoys the activities.


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Review from Mark W (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad lived at The Porterbrook Care Home for just over a year before recently passing away. We were so relieved to find a safe, caring environment for him and have been really impressed with the facilities and the activities for the residents. Above all, it has been the caring staff who really made
a difference during Dad's stay.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for taking the time to leave a review in what is a difficult time for you and your family. Caring for your Dad has been a privilege. The staff talk fondly of their chats with him about his love for the history of Sheffield. We do pride ourselves on having a team that cares and we would like to thank you for trusting us to care for your Dad.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for The Porterbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for The Porterbrook Care Home is calculated as follows: ( (182 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 222 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Porterbrook Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 04 Mar 2025

We have a selection of availability for both residential and Residential Dementia residents


Awards / Recognitions (0)

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Meet the Team (2)

Lynne

Lynne Cannell

Job Title: Home Manager

Joined: 2021

Lynne brings a wealth of experience to her role as Home Manager at The Porterbrook.
Having completed her nurse training at Sheffield University, she worked in a number of hospitals across a variety of wards, including general surgical and cardiology before pursuing her passion of caring for the elderly in care home settings.
Lynne, has worked in care homes in Sheffield and Rotherham and is privileged and honoured to now be leading The Porterbrook Care Home team and to be providing the highest possible care for all the residents.


Laura

Laura Liversidge

Job Title: Office Manager

Joined: 2016

Laura worked as Housekeeper at the Porterbrook since it opened in 2016.
Laura has gained a multitude of experience and qualifications whilst working at the Porterbrook, including an NVQ level 3 in hospitality and leadership.
In March 2022, Laura made the decision to move away from the housekeeper role and took on the role of Office Manager. Laura can always be found at the heart of the Porterbrook. She prides herself in ensuring all our visitors; relatives, friends and professionals receive a warm Porterbrook welcome whether it be on the phone or in person.


Frequently Asked Questions about The Porterbrook Care Home

What types of Care is The Porterbrook Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Porterbrook Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at The Porterbrook Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access & Bar/Café are some of the Facilities & Services.

How far is The Porterbrook Care Home to the centre of Sheffield?

2.0 mile(s) as the crow flies, distance by road may be significantly further.