The Porterbrook Care Home

63 Tapton Crescent Road, Crosspool, Sheffield S10 5DB
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9.7 57 Reviews
  • The Porterbrook Care Home, Sheffield
Situated in a quiet area in the suburb of Crosspool in Sheffield, The Porterbrook is a private residential care home offering a home-from-home experience and high quality care for residents in a luxurious environment.

The all-inclusive setting is comfortable and offers a range of high quality facilities, including: en-suite luxury rooms as standard; highly trained and qualified staff; a cinema room; an on-site chef and fine dining; a piano bar; hair salon; library; terrace; spacious lounges; an aromatherapy room; a balcony; and a conservatory.

There is also a private celebration room, secure gardens, an activities coordinator and a chauffeur driven car and minibus. Whether residents would like a trip to the shops or a day out with their family it's no problem to the team at The Porterbrook.

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Care Provided by The Porterbrook Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Lynne Cannell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for The Porterbrook Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,250
    • Self-Funded Residential Dementia Care £1,150 – £1,250
    • RESPITE Self-Funded Residential Care £999 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £999 – £1,100
  • (these prices are only a guideline, please contact The Porterbrook Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Smoking not permitted
  • Wheelchair Access

The Porterbrook Care Home Reviews (57)

Total of 57, showing 21-40
9.7

The Porterbrook Care Home has a Review Score of 9.7 (9.716) out of 10, based on 19 reviews in the last 2 years. Over all time The Porterbrook Care Home has 57 reviews.

Overall Experience

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Date Published

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Review from J H (Respite Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has PCA, a rare form of dementia and has been at the Porterbrook for 4 years. I have been very impressed with the care that he has received and every time I visit him, he seems settled. I recently had a week's respite care for myself at the Porterbrook and it gave me the opportunity to observe
the care that was being given 24/7. What immediately struck me was how lovely all the carers were with the residents and they obviously saw each one as an individual so their interactions with them varied according to what worked best. It is rare to be able to observe carers in action but I came away thinking that it would be impossible to find a better care home in terms of the support they give to the residents and to the relatives. It is clear that the manager, who has been in the post for about 18 months, has implemented processes which make everything run much more smoothly and there is always a cheerful atmosphere when I visit.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

We are so pleased you enjoyed your stay at The Porterbrook and gained insight into the care provided for the residents around the clock. Hopefully, it has given you some comfort that your husband really is settled and to have seen the staff in action day and night is a rare experience for relatives. The staff do take the time to get to know each individual and it is lovely to hear that can be recognised. We pride ourselves on providing good quality, person-centred care here at The Porterbrook as well as offering support and comfort to relatives and to have the feedback that this is how we are perceived and is recognised is reassuring. Thank you and we look forward to welcoming you again either when you visit your husband or if you decide to book in for another stay.


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Review from Sarah B (Daughter of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Porter brook since March. I have found the staff very caring and engaging to both my mum and me. Mum enjoys her time with the staff and is happy living there. The staff are always positive and seem to really care about my mum and other residents. They are reassuring and caring on
the one hand and also efficient and proactive when needed. I have every confidence in the staff and know my mum is being cared for and stimulated with activities when she wants to. She would definitely tell me and the staff if she was not happy.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for taking the time to leave such a lovely review. We really enjoy having your Mum live with us at The Porterbrook. It's so nice to hear she is happy and settled. We all enjoy spending time with her and you when you visit. It's been great to see both you and your Mum getting involved in the activities.


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Review from P R (Son-in-law of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is extremely knowledgeable and very helpful in the assessment of my mother-in-law.
She visited us at home, which was very helpful and she made us feel completely at ease throughout the whole process. She is an excellent advocate for the home and I would not hesitate to make a good recommendation
for their service.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for taking the time to leave a review. It was lovely to meet both you and your mother-in-law. An assessment in someone's own home often helps them feel at ease which makes the process less upsetting, allowing us to collate the information required to establish their care needs. We look forward to welcoming your mother-in-law to The Porterbrook.


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Review from G N (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have settled well into Porterbrook and keep telling us how lovely it is, how kind the staff are and how well they are fed. Our experience of dealing with the staff has been excellent. The home is clean and tidy. They make every effort to have activities that suit all abilities.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for your lovely comments. I will be sure to pass them on to the staff. It is has been a pleasure and a privilege to get to know your parents and give them the opportunity to stay together.


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Review from Richard D (Husband of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Things seem OK after a short stay for this review.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for your review. We will continue to do our best to provide the best care we can for your wife


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Review from A E (Respite Resident) assisted by family/friend published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff all have the right attitude, caring and kind. I was learning "how to be a good resident". For example, to avoid making demands on staff around the morning and evening change over time. Day and night I struggled by feeling too chilly. I had some help with adjusting the heating system and was
given a blanket but I never really felt warm enough. (The ensuite was warmer). I liked the food especially the morning porridge. And the room service was really helpful. I took time to use the laundry system effectively. I could have asked for more help with my prescription medicines. Thank you all for your care.

Reply from Lynne Cannell, Manager at The Porterbrook Care Home

Thank you for taking the time to leave a review. I am sorry to hear you never felt warm enough. I will speak to maintenance and have this looked at as a priority. I will pass on your compliments to the kitchen with regards to the food, in particular, the morning porridge. We enjoyed having you to stay with us and look forward to welcoming you back in the future.


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Review from A S (Respite Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after so well at Porterbrook care home. The staff were lovely and friendly and would fetch you anything you wanted if it was possible. The facilities and food were very good. I had my hair and nails done and really enjoyed my stay.

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Review from Helen P (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent five weeks at Porterbrook on respite care. We found all the staff extremely helpful friendly and professional. Dad’s accommodation was roomy, clean and nicely decorated with a real feeling of "home" to it. We would not hesitate to recommend Porterbrook to anyone or contact them in the future
for Dad to either visit for respite or long-term care.

Reply from Sheilagh Sweeney, Manager at The Porterbrook Care Home

Thank you for taking the time to leave us a review.
We are happy to read that you found The Porterbrook a friendly and welcoming environment. Our team work hard to ensure The Porterbrook always has a warm pleasant atmosphere, so your kind comments are very much appreciated.
I understand due to an unforeseen error your rating above for the Staff and Treated with Dignity does not accurately reflect your views.
We will always be happy to offer you our support in the future.


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Review from Tracey H (Respite Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who has dementia came to Porterbrook for a week's respite care. We had a detailed pre-visit assessment of all his care needs and we were given clear instructions regarding admission and settling in relation to the current covid rules. We had regular telephone contact with him during the week
and good communication from staff regarding his progress. When I went to collect him, he presented as happy and content and reports he’s had a lovely holiday and the food was great. I know he made particular reference to two staff members, in particular, who cared for him but thanks to everyone, who made us stay so stress free.

Reply from Sheilagh Sweeney, Manager at The Porterbrook Care Home

Many thanks for taking the time to leave us a review.
We are all delighted that your dad's respite stay with us was a positive and enjoyable experience for him. We all very much appreciate your kind comments and look forward to welcoming him back to The Porterbrook soon.


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Review from Stephen N (Son of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into The Porterbrook last September after her dementia made it difficult to live independently. A difficult decision for the family and not helped by the current pandemic. Here we are 6 months on and we are delighted with her care. She has put back on the previously lost weight (too many cooked
breakfasts that she claims she is not having!) and is still bright, cheerful and engaged which is primarily down to the staff and setting. The Porterbrook was chosen because it has more of a hotel feel than a care setting and I was delighted when I finally got a bedroom visit to find it was modern, bright and spacious. The staff have been excellent both in terms of care and administration with families being kept informed of the ever-changing government visitor restrictions. It is difficult to review some aspects due to the restrictions but overall we know she is in safe hands.

Reply from Sheilagh Sweeney, Manager at The Porterbrook Care Home

Many thanks for taking the time to leave us your thoughts and a review; we really do appreciate it. The Porterbrook team have worked hard to keep everyone up to date during the last year of guideline changes, so your comments regarding this matter are very positive. It is wonderful that we are now able to welcome you into the home to visit your Mum and to experience the ambience of The Porterbrook Care Home.


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Review from M J (Friend of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was told off this week for appearing at 9.45 am to see a friend for a quick window visit and drop off some goodies for him. Apparently, I'm not allowed to come before 10 am. I personally feel it's more like a prison than a care home. My friend's hair is never brushed and last week he was walking holding
his trousers up as his belt needed more holes and no one had informed family that he had lost a lot of weight and needed smaller trousers.

Reply from Sheilagh Sweeney, Manager at The Porterbrook Care Home

I am sorry to read this review as this is the only negative feedback we have had regarding our visiting policy throughout the Covid -19 pandemic.
The staff at the Porterbrook have worked very hard to facilitate all residents having visits either in person or of a virtual nature and no one has suggested that the home is like a prison.
In fact, we have had positive feedback which is borne out in other reviews on CareHome.co.uk and in feedback to myself. As the home was not aware of your visit in advance this may explain why staff may not have been ready for you at 9.45.
We, as a staff team at The Porterbrook, are striving in very difficult circumstances to provide all visitors with the means to see their loved ones and will continue to do so through the pandemic.
If you would like to contact myself at the home regarding the other matters then please do so however we have been in close contact with the family of this resident and all issues have been addressed.


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Review from Sara T (Daughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very reluctant for respite care, especially in the middle of a pandemic, we as a family were also worried, however, we were all very reassured by the staff. Mum was well looked after and enjoyed her stay, she even met an old work friend who was also resident in Porterbrook. Although we were
unable to visit we could have a garden visit and phone calls which were very reassuring. Thank you for all the kindness you showed to my mum. She thoroughly enjoyed her stay.

Reply from Sheilagh Sweeney, Manager at The Porterbrook Care Home

Thank you so much for your kind words, the team really appreciate the feedback. I am so pleased your Mother enjoyed her stay at the Porterbrook, we are all looking forward to her next visit.


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Review from Robin A (Son of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The past six months have been very difficult for everyone, but in all that time I've never had any doubts that my mother is in excellent hands and being kept safe and well looked after.
The Porterbrook Care Home have kept me informed of testing, what they're doing to keep the residents entertained,
and sending photos, which show my mother looking happy and well dressed. This has been of great comfort as I've not been able to travel to see my mother since March. I must express my gratitude to the staff for being so nice and doing such a brilliant job in keeping everyone safe.

Reply from Richard Maddison, Regional Manager at The Porterbrook Care Home

Thank you so much for this review. It is good to hear that the staff are keeping you informed and that your mother looks so happy. I will pass on your thanks to all our fantastic staff!!


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Review from R L (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The Porterbrook Care Home on a respite basis. Due to Covid restrictions, I have not been inside the home. However, I am exceptionally impressed by the kindness and support received from the staff. There is real continuity of care, with a sense of family and community whenever I
ring. They immediately know what my mother has been doing that day, how she is, what her moods are. I very much like the fact that I can speak to named individuals who are looking after her. They have taken the trouble to try to understand her and analyse her needs and to come up with strategies to help and support her. I am very grateful to them and would not hesitate to recommend the Porterbrook.

Reply from Penny Count, Administrator at The Porterbrook Care Home

Thank you for taking the time to submit a review of the Porterbrook. The staff team have worked hard over the last few months ensuring that our resident's families are kept updated and included in our residents care, so your comments are very pleasing to hear. It is also great to hear that the team have prioritized understanding your Mother's needs and preferences efficiently.


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Review from Anna G (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel confident with the level of care that mum receives. Mum feels happy and that makes me happy. The staff are lovely and very helpful.

Reply from Penny Count, Administrator at The Porterbrook Care Home

Thank you for completing a review of the Porterbrook with your mum. I understand that your mum enjoys entertainment/activities and that under the current restrictions this has been challenging but we are working towards returning to our action-packed program in the near future.


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Review from Roz S (Cousin of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are marvellous and treat my cousin with great care and kindness, I can't recommend them highly enough.
They all display great professionalism and show great dedication in looking after the residents.
The room where my cousin is living is just right for her, comfortable and peaceful which
she likes, with a good standard of furniture.
Their care of the residents' relatives is lovely to see, we are always made welcome even if we can't actually visit in the home at present, they are always ready to facilitate a meeting outside where possible or even just waving through the window.
I have already recommended the care home to a personal friend, whose mother now lives in the care home.

Reply from Richard Maddison, Regional Manager at The Porterbrook Care Home

Thank you so much for this fantastic review. It is so pleasing that during these difficult times, the staff at The Porterbrook are doing a superb job and I shall pass on my thanks to them also.
Thank you also for recommending Porterbrook to your friend. It obviously does show how highly you rate the home.


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Review from Barbara J (Daughter of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffers from advanced dementia and I have not been able to enter the premises due to the Coronavirus outbreak, so my comments cannot be specific. However, all members of staff have been helpful and polite when I have contacted them and have been very proactive in supporting communications
between my mother and me when I have visited from outside.

Reply from Richard Maddison, Regional Manager at The Porterbrook Care Home

Thank you very much for taking the time to write this review; the feedback is very much appreciated by the team and will be shared with all staff at The Porterbrook.


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Review from N L (Son of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful. Sometimes not enough of them. Premises always clean and warm.

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Review from M N (Wife of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the home are very caring to my husband and to me. He has dementia but is physically very fit. The staff have gone out of their way to get to know and understand him and to stimulate him physically with an exercise bike, walks and outings.
He loves the food which I have enjoyed too! Facilities
and cleanliness are really good. A very friendly atmosphere.

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Review from Tracey W (Niece of Resident) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It's not a place to care for people that need caring for, great place if you can look after yourself and only need minimal help.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for The Porterbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for The Porterbrook Care Home is calculated as follows: ( (182 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 222 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Porterbrook Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 04 Mar 2025

We have a selection of availability for both residential and Residential Dementia residents


Awards / Recognitions (0)

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Meet the Team (2)

Lynne

Lynne Cannell

Job Title: Home Manager

Joined: 2021

Lynne brings a wealth of experience to her role as Home Manager at The Porterbrook.
Having completed her nurse training at Sheffield University, she worked in a number of hospitals across a variety of wards, including general surgical and cardiology before pursuing her passion of caring for the elderly in care home settings.
Lynne, has worked in care homes in Sheffield and Rotherham and is privileged and honoured to now be leading The Porterbrook Care Home team and to be providing the highest possible care for all the residents.


Laura

Laura Liversidge

Job Title: Office Manager

Joined: 2016

Laura worked as Housekeeper at the Porterbrook since it opened in 2016.
Laura has gained a multitude of experience and qualifications whilst working at the Porterbrook, including an NVQ level 3 in hospitality and leadership.
In March 2022, Laura made the decision to move away from the housekeeper role and took on the role of Office Manager. Laura can always be found at the heart of the Porterbrook. She prides herself in ensuring all our visitors; relatives, friends and professionals receive a warm Porterbrook welcome whether it be on the phone or in person.