The Porterbrook Care Home

63 Tapton Crescent Road, Crosspool, Sheffield S10 5DB
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9.7 57 Reviews
  • The Porterbrook Care Home, Sheffield
Situated in a quiet area in the suburb of Crosspool in Sheffield, The Porterbrook is a private residential care home offering a home-from-home experience and high quality care for residents in a luxurious environment.

The all-inclusive setting is comfortable and offers a range of high quality facilities, including: en-suite luxury rooms as standard; highly trained and qualified staff; a cinema room; an on-site chef and fine dining; a piano bar; hair salon; library; terrace; spacious lounges; an aromatherapy room; a balcony; and a conservatory.

There is also a private celebration room, secure gardens, an activities coordinator and a chauffeur driven car and minibus. Whether residents would like a trip to the shops or a day out with their family it's no problem to the team at The Porterbrook.

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Care Provided by The Porterbrook Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned

Good to Know

  • Person in charge
  • Lynne Cannell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for The Porterbrook Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,250
    • Self-Funded Residential Dementia Care £1,150 – £1,250
    • RESPITE Self-Funded Residential Care £999 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £999 – £1,100
  • (these prices are only a guideline, please contact The Porterbrook Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Smoking not permitted
  • Wheelchair Access

The Porterbrook Care Home Reviews (57)

Total of 57, showing 41-57
9.7

The Porterbrook Care Home has a Review Score of 9.7 (9.716) out of 10, based on 19 reviews in the last 2 years. Over all time The Porterbrook Care Home has 57 reviews.

Overall Experience

  • 43
  • 8
  • 1
  • 2
  • 3

Date Published

57
4
7
19
38

Review from Dawn M (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I have to say is everyone who has dealt with my dad has been extremely friendly, pleasant and polite and treated him like a prince 10/10 for everything.
Thank you so much, so sad to be leaving you all. Massive thanks xx

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Review from Stuart M (Son-in-law of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been highly impressed with everything about this home. The staff are amazing and really care about the residents. It is really clean and tidy and I would highly recommend to all.

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Review from Joyce B (Wife of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, we were met by friendly staff who took us to the room and offered their assistance with settling my husband into his accommodation which included en-suite facilities which included a wet room. I was happy to leave him in their care. The food varied and well balanced. There are activities
every day. My husband was in for respite and I am re-booking he is quite happy to go into care again.

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Review from Michael T (Son-in-law of Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This care home shines like a new pin, but the resident care is lacking. The activities are very poorly run - one "activity" is reading extracts from the newspaper to the residents. The residents are never taken out and the "chauffeur driven car" is for use only if one of the staff with a driving licence
is available to drive it and there is any petrol in it. All requests are met grudgingly. The website advertises a minibus. We have not seen a minibus in over a year's residence at the home, and if one exists, it is never used and well hidden. Activities include having hair and nails done. The staff are good but there aren't enough of them. Basically, the residents are bored to death and don't receive targeted care. We have never properly sat down with the management to set out a care plan.

Reply from Sheilagh Sweeney, Home Manager at The Porterbrook Care Home

Hello Michael, we’re sorry to hear you feel this way. Our team’s prime objective at The Porterbrook is excellent care and support for all of our residents, and our Home Manager would be more than happy to arrange a meeting with you to talk through your concerns.


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Review from P N (Wife of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. As my husband's dementia increases, so do the way he is looked after. I go every day and have never seen one of the nurses, carers or kitchen staff be anything but kind and gentle with everyone - including me.

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Review from I E (Daughter of Resident) published on 24 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father stayed in the Porterbrook for 3 weeks. The website claimed the staff were highly experienced in caring for residents with dementia and that there were secure landscape gardens.
During his stay Dad was not allowed outside as there were not enough staff on duty. The staff we met were very pleasant
but not experienced or organised in the more challenging aspects of dementia. They were trying to control him rather than manage his needs. There are no gardens and nowhere secure to go outside. Activities were limited, there were no trips out or visits to local establishments. Dad was asked to leave as he couldn’t adjust to being locked in.

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Review from M B (Daughter of Resident) published on 27 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The website claimed that the home was highly experienced in dealing with dementia, but our experience was that it was very limited and detrimental to our father's well being. Limited staff and limited activities.

Reply from Daphney Nobelle, Care Home Manager at The Porterbrook Care Home

Hello,


Thank you for taking the time to post a review. We take the privacy of all our residents very seriously so we are unable to discuss individual cases on a public forum. We are sorry that the needs of your father could not be met by our team and hope that you have found a more suitable home for him.


With best wishes,
Daphney


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Review from P C (Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was greeted warmly on my arrival from hospital after a knee replacement.
Showed great patience with me in getting my movements correct.
I can now do most things for myself and at my own pace.
Thank you all for your caring hard work.

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Review from Jean S (Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant experience. The staff were all kind and helpful.

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Review from Brenda C (Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very nice stay with you, it has been a wonderful experience. Thank you.

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Review from G C (Husband of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was well looked after in lovely surroundings by friendly and caring staff.

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Review from Chris D (Son of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5 star care home. As good as any 5 star hotel with excellent staff and facilities.

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Review from Nick G (Son of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Porterbrook Care Home in Sheffield just before Christmas 2016. She is a different person now and has thrived in the excellent environment of the care home and with the care provided by staff and management. It's a new care home and there is clearly time available for the staff to
spend with the residents - as there aren't many yet - but I'm sure the level of care will continue when it's full capacity.

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Review from Michelle M (Granddaughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Lovely building, very helpful and caring.

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Review from Frederick H (Resident) assisted by family/friend published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here has been excellent. I have no complaints at all. All the staff are very good.

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Review from Jen B (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to The Porterbrook from another care home before Christmas.
The home is newly decorated and fitted, the standard of décor and furniture is very good and my mother appreciates all the lovely pictures, ornaments and furniture.
Her room is tastefully and comfortably furnished with an
excellent bathroom.
We are extremely happy with the standard of care, the staff and management. My mother is extremely settled.

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Review from P K H (Wife of Resident) assisted by family/friend published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home - exceptional staff - well trained and kind.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for The Porterbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for The Porterbrook Care Home is calculated as follows: ( (182 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 222 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Porterbrook Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 04 Mar 2025

We have a selection of availability for both residential and Residential Dementia residents


Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Porterbrook Care Home

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Meet the Team (2)

Lynne

Lynne Cannell

Job Title: Home Manager

Joined: 2021

Lynne brings a wealth of experience to her role as Home Manager at The Porterbrook.
Having completed her nurse training at Sheffield University, she worked in a number of hospitals across a variety of wards, including general surgical and cardiology before pursuing her passion of caring for the elderly in care home settings.
Lynne, has worked in care homes in Sheffield and Rotherham and is privileged and honoured to now be leading The Porterbrook Care Home team and to be providing the highest possible care for all the residents.


Laura

Laura Liversidge

Job Title: Office Manager

Joined: 2016

Laura worked as Housekeeper at the Porterbrook since it opened in 2016.
Laura has gained a multitude of experience and qualifications whilst working at the Porterbrook, including an NVQ level 3 in hospitality and leadership.
In March 2022, Laura made the decision to move away from the housekeeper role and took on the role of Office Manager. Laura can always be found at the heart of the Porterbrook. She prides herself in ensuring all our visitors; relatives, friends and professionals receive a warm Porterbrook welcome whether it be on the phone or in person.