Pemberley Manor Care Home

Grays Farm Road, Orpington BR5 3AD
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9.9 76 Reviews
  • Pemberley Manor Care Home, Orpington
Pemberley Manor Care & Nursing Home is a purpose-built luxurious home for up to 75 residents. Close to Chislehurst in the borough of Bromley, the home is conveniently located close to the A20 and local train stations. The highly trained care team provides 24-hour care and takes time to get to know residents and their needs individually offering a truly person-centred approach.

The care home provides person-centred residential, nursing care and specialist dementia care across three floors. The home also offers short-term respite care, ideal for a period of convalescence following a stay in hospital. From the moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. With superb facilities, the highest standards of care, support and social interaction will be delivered with dignity, kindness, and compassion.

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Care Provided by Pemberley Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jade Smith (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Pemberley Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Pemberley Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • There is a car park onsite.


Pemberley Manor Care Home Reviews (76)

Total of 76, showing 1-20
9.9

Pemberley Manor Care Home has a Review Score of 9.9 (9.908) out of 10, based on 24 reviews in the last 2 years. Over all time Pemberley Manor Care Home has 76 reviews.

Overall Experience

  • 64
  • 8
  • 0
  • 3
  • 1

Date Published

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Review from Alexandra J (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Pemberley Manor's care since December 2024,
At Pemberley Manor mum has blossomed, she has the confidence and a new found strength to walk, with aid.
She couldn't do this before, she was alone and scared and the carers couldn't give her the time she needed.
She now has a couple
of friends, the staff arranged for them to meet, they have things in common and look out for each other, my mum has needed this so much.
Pemberley Manor hold many functions for the residents and their families, it has a very homely feel and as a relative you are made to feel included and welcome. The staff can never do enough, very helpful and
understanding.
I appreciate this sounds too good to be true, and that's exactly how I thought at first, but it really has been like this and to know my mum is impressed with herself in walking to see her friends, makes my heart swell with happiness. Mum has finally got some normality and independence in her life.

Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care Home

Thank you for taking the time to leave such a heartfelt review for our home. It's so lovely to hear that you feel as though Mum has blossomed since being at Pemberley Manor and has now found the courage, strength and confidence to enhance her independence and mobility. It is so important to build meaningful friendships and create bonds with likeminded people, it is comforting to know that Mum has created a special bond with another resident. I will ensure that your kind comments are shared with the team.


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Review from O O (Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First of all, I want to appreciate the admin office of the home. The office works fantastically because there are no "no's" in that office. They are always supportive, there are some select carers who have a passion for this work. You will always see it in them that they care. Medical team are also
trying their best but no one can get 100%. Kitchen are good in the area of their specialisation but not in all dishes such as African dishes. The new manager has really made so much impact since she assumed office. There are tremendous changes. The cleaners are also working so hard.

Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care Home

Thank you for taking the time to leave an honest review for our home, we are glad to hear that you are enjoying your experience of living at Pemberley Manor and that you find the team supportive and passionate. The Kitchen team provide a wide variety of dishes and are always welcome to hear new ideas on how we can expand our menu. I will ensure that your kind comments are shared with our team.


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Review from Derek W (Son of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming and friendly, the home is always clean and tidy, safe spaces and plenty of things always going on. Can already see an improvement in my mother and very happy we chose this care home. Rooms are all very new looking and kept very clean, rest areas and day rooms are always friendly
with staff and happy clients.

Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care Home

Thank you for taking the time to leave such a lovely review for our home, it is wonderful to hear that you feel that our team are welcoming and friendly and that the home is always clean, tidy, and full of happy staff and residents. We understand how hard it can be when looking for a care home for your loved one, so we appreciate how much of a relief it must be to see your mother happy and an improvement in her well-being. I will ensure that your kind comments are shared with the rest of the team.


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Review from C N (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended by a friend whose mum is in this care home when I was looking for respite for my mum while I was away for a 2-week holiday. Everyone is so friendly and the Customer Relations Manager made the whole process smooth and easy. Mum said she was looked after so well by all the staff and
I would highly recommend it to anyone looking for outstanding care. I can't thank you all enough.

Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care Home

Thank you for taking the time to leave such a lovely review of our home. At Country Court, we understand that when looking for a care home for your loved one this can be an emotional and stressful time therefore it is good to know that the enquiry and admission process was handled smoothly and made that little bit easier for you. I am glad to hear that Mum enjoyed her respite stay with us and felt that the team looked after her well. I will ensure that your kind words are shared with the rest of the team.


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Review from Kay F (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Pemberley Manor for around 6 weeks, both management and staff have been amazing from the start, any questions are answered promptly, a few little issues mum was having were resolved almost immediately,
I have noticed the change in her already, she seems a lot happier, which in turn
gives us peace of mind.

Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care Home

Thank you for taking the time to leave such a lovely review for our home, it is lovely to hear that you have noticed a positive change in your Mum in the short time that she has been at Pemberley Manor and that you feel that the management team as well as the care team support you promptly with any questions or support that you require. I will ensure that your kind words are shared with the rest of the team.


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Review from Nicola S (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how grateful I am to have found Pemberley Manor for my mother. After some difficult experiences with other care facilities, I was naturally apprehensive, but from the moment we stepped into Pemberley, all my concerns were put to rest. The staff are nothing short of amazing. They go
above and beyond to ensure my mother is comfortable and well looked after, it truly feels like a home, not just a care facility. Pemberley Manor has a variety of activities and social events available. She has never been more content, and it's wonderful to see her so active and happy. I finally feel at ease knowing she is in such capable hands. Pemberley Manor has been a blessing, and I couldn't recommend it more highly for anyone looking for a safe, clean, and loving environment for their loved ones.

Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care Home

Thank you for taking the time to leave such a heartfelt review for our home, it is so lovely to hear that after some difficult experiences with other care homes, you now feel reassured that your mother is being well looked after by the team at Pemberley and that your concerns have been put to rest. I am also happy to hear that your mother is benefiting from the varied activities programme and social events. I will ensure that your incredibly kind comments are shared with the team.


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Review from Lisa T (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Within moments of viewing Pemberley Manor we knew it was the place to send my Mum for respite. The good feeling we got from all the staff we met on the first visit was so genuine and caring and it stood out way above the other care homes we had viewed. They have activities every morning and afternoon
that are accessible and adapted for all. The food is all home-cooked, delicious and large portions and you are able to book to have a meal with your relative/friend. Rooms are modern and welcoming for residents and are well-positioned close to dining halls and lounge areas. My Mum had a really good, well-needed stay at Pemberley Manor and this would be the place for her long term if the need arises.

Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care Home

Thank you for taking the time to leave such a genuine, heartfelt review for our home. We understand how difficult it can be to make the decision of placing a loved one into a care home, so it is lovely to hear that you had a good feeling from the moment that you entered Pemberley Manor and your enquiry was made a lot easier. I am happy to hear that Mum enjoyed her stay with us and benefitted from the varied activities programme as well as the varied menu on offer. I will ensure that your kind comments are shared with the rest of the team.


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Review from Mandy P (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has recently moved into Pemberley Manor after a long spell in hospital and a temporary stay at another care home whilst being assessed. It is a very traumatic experience for family members when they have to make the decision that their loved ones can no longer be cared for in their own homes.
From the first time we visited Pemberley, we knew it would be the place where we wanted our Dad to spend the rest of his days. The Customer Relations Manager was warm, friendly, honest and so helpful in her knowledge and how we could best navigate the complex system. Their support never waivered and it is with their help that Dad is now a permanent resident of Pemberley Manor. All the staff that we have encountered have been equally as supportive and friendly and we are so grateful for the care they show to our Dad. It feels more like a retirement hotel than a care home. Can't recommend this highly enough.

Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care Home

Thank you for taking the time to complete such a heartfelt review for our home. We understand that when looking for a care home, it can be quite a difficult and emotional time so it is lovely to hear that you felt supported throughout this process. It is great to know that you feel that the staff were also supportive and friendly throughout your father's stay. I will ensure your kind words are shared with the rest of the team.


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Review from Elizabeth W (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Baycroft after being in hospital and became a permanent resident. She has dementia/Alzheimer’s. She did not want to leave her home but it was clear that although she had carers three times a day she needed a bit more support and mostly company. The manager was there every step of the
way and made the transition easy and nothing was too much for her, always at the end of the phone answering my questions and concerns. Mum has now settled in well and Baycroft keep the residents busy with activities twice a day. The staff have been very kind and caring and show Mum kindness and respect. The facilities are excellent kept clean and tidy. Mum has a lovely room which is clean and tidy whenever I visit as are all the communal areas. The restaurant and food facilities are excellent. Now two months in I am glad I took the decision to place Mum at Baycroft and have even recommended to friends for their parents.

Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care Home

Thank you for taking the time to leave such a lovely review for our home. It is lovely to hear that you were supported throughout your enquiry all the way up until the point that your mum moved into the home. We understand that moving your loved one into a care home can be quite a distressing time, so it is good to know that the transition was made easier for you. I am happy that you feel that your mum has settled in at the home, being treated with kindness and respect. I will ensure that your kind words are shared with the team.


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Review from Anthony B (Nephew of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my uncle who is suffering from Alzheimer’s disease into Baycroft for respite at the beginning of February. He realises he is unwell and unable to cope at home but really didn’t want to leave his home, even for a period of respite. He was greeted with a warm welcome on our arrival at Baycroft
and he was again impressed by the look and feel of the home, which was a relief to me. All the staff we came into contact with had smiling faces and treated him with kindness and respect. He took a good week to settle down and caused the staff some problems in doing so. I was kept informed and reassured that for some new residents, this was normal. I am pleased to say that he has settled, and I think relieved, that he is now being looked after in a caring home. He now has other people to chat with and recently became a permanent resident. The staff on the dementia floor are amazing with him. After months of concern, I now have reassurance.

Reply from Faith Ranson, Marketing Executive at Pemberley Manor Care Home

Thank you for taking the time to write a review for our care home. We are pleased to know that your uncle has settled in well with us and is thoroughly cared for by our staff team. I will share your kind words with them.


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Review from Sian R (Granddaughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan went into respite at Baycroft in February for 2 weeks. The whole process; making the first phone call to enquire, through to dropping Nan off was faultless. The staff could not do enough for Nan (or us), and everyone was so welcoming and friendly. Anything we asked for was provided, the atmosphere
was always happy, and we were able to speak with other residents (and their relatives) during Nan's stay, who all gave good reviews of living (and visiting) there. The staff were very involved with ensuring each and every resident's needs were catered for and no one was ever left out or ignored. Nan's room was pristinely cleaned with fresh linens and towels. The food menu was delicious and varied, Nan even put on some weight! The range of activities was brilliant. Nan was made to feel included (despite her illness) and treated with kindness and respect. They even allow dogs to visit! Thank you so much to all of the staff for caring for Nan and loving her like we do, highly recommend.

Reply from Lauren Digby, Customer Relations Manager at Pemberley Manor Care Home

Thank you for taking the time to leave such a heartfelt review for our home. I am happy to hear that you feel the whole process of your enquiry all the way to your nan moving into our home was faultless and that your nan enjoyed her stay with us. It is lovely to know that Nan felt welcome and found that our team are friendly, happy and involved. I will ensure that your kind comments are shared with the rest of the team.


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Review from M D (Husband of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who is bedbound, went to Baycroft Grays Farm Road care home for four weeks for respite care over Christmas and New Year of 2023. I would class Baycroft care home as good as a five-star hotel, all the staff were kind and caring and always willing to assist.

Reply from Lauren Digby, Regional Customer Relations Assistant at Pemberley Manor Care Home

Thank you for taking the time to leave a review for our home. I am glad to hear that you were happy with the décor and surroundings as well as the fact that you feel our team is kind, caring and always on hand to assist. I will ensure that your kind comments are shared with our team.


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Review from Georgia D (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Baycroft Grays Farm Road in September 2023. From the moment he arrived, he was treated with dignity and respect and made to feel part of the family.
My family and I are so happy that my father is in such good hands as the quality of care is second to none.

Reply from Lauren Digby, Regional Customer Relations Assistant at Pemberley Manor Care Home

Thank you for taking the time to leave such a heartfelt review of our home. It is so lovely to hear that your father has been treated with dignity and respect throughout his stay at Baycroft Grays Farm Road. I will ensure that your kind comments are shared with our team.


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Review from J S (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience at Bancroft Care Home was very good all round. The staff are very caring and always available to assist with any of our needs or questions. The rooms are spacious and nicely decorated with modern facilities. Many activities were organised. Can’t fault anything.

Reply from Lauren Digby, Regional Customer Relations Assistant at Pemberley Manor Care Home

Thank you for taking the time to leave a review for our home. I am happy to hear that you had a very good experience at Baycroft Grays Farm Road and that you felt that our team are caring and helpful. It is lovely to know that you found our bedrooms spacious, modern and beautifully decorated. I will ensure that your kind feedback is shared with our team.


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Review from Barbara W (Friend of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend stayed in Baycroft Care Home for 4 weeks due to a flood in his property, the care he got was exceptional, the staff were fantastic, he enjoyed the company, the catering was outstanding.

Reply from Lauren Digby, Regional Customer Relations Assistant at Pemberley Manor Care Home

Thank you for taking the time to leave a review for our home. It is great to hear that your friend received exceptional care from the dedicated team at Baycroft Grays Farm Road, as well as the fact that he enjoyed the outstanding food on offer. I will ensure that your kind comments are shared with the team.


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Review from Heidi F (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The thought of even considering a care home for your loved one can be daunting and distressing. I had no idea what to expect and was apprehensive. My first interaction with the management team at Baycroft was whilst Mum was in hospital. They made me feel relieved and reassured that I was doing the right
thing for her. I can honestly say, hand on heart that Baycroft is a caring, welcoming home with a family atmosphere at its heart. Everyone whom I have had the pleasure to interact with has been amazing, the senior care team have been wonderful with Mum's transition, and they continue to support her at all times.
Baycroft has truly turned my preconceived thoughts of a care home on its head. It’s lovely, clean, spacious and looks/feels like a hotel. The care provided is outstanding, as everyone matters at Baycroft. Homes such as Baycroft can really make a difference. They have put my mind at rest, knowing that the person I love the most is being looked after with dignity and respect.

Reply from Lauren Digby, Regional Customer Relations Assistant at Pemberley Manor Care Home

Thank you for taking the time to leave such a heartfelt, honest review of our home. At Baycroft, we understand how difficult it can be to come to the decision to move your loved one into a care home, aswell as the anxiety this can cause to the family members involved to know that you felt relieved and reassured following your first interaction with the management team is such a wonderful thing to hear. It is so lovely to know that you feel welcome and part of our Baycroft family on your visits, aswell as having the peace of mind that Mum is in a safe environment, being supported with all aspects of her care and wellbeing. Thank you once again for your kind words; I will ensure that they are shared with our dedicated team.


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Review from Justine k (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank enough the team at Baycroft Grays Farm Road. Living abroad and trying to do everything on a weekend visit to the UK is not the easiest of tasks but I knew as soon as I walked in the door it was the right place for Dad. The staff member on the emails and phone prior to me landing in the
UK and another staff member on the viewing day was so helpful and kind and continues to be.
They are the kindest most caring people that has made a really difficult time a lot easier. They have supported me so much and spent a lot of time helping me and have really taken good care of my Dad. Baycroft is beautifully decorated has great amenities and is extremely clean. The rooms are nice and spacious and Dad is enjoying the meals and eating well.
Staff have been so helpful with Dad, emailing me updates and putting me through on calls I couldn't ask for more.
Thank you all so very much you really are the best!
I hope to fly back soon to visit and thank you all in person.

Reply from Lauren Digby, Regional Customer Relations Assistant at Pemberley Manor Care Home

Thank you for taking the time to leave such a heartfelt review for our home. We understand how hard it can be to come to a decision to place your loved one into a care home, it is great to know that you felt immediately at ease when speaking to our customer relations team as well as feeling that Baycroft Grays Farm Road was the right place for your father. It is lovely to hear how well your father is settling in at the home and that he is enjoying the varied menu and delicious food prepared by our catering team. I will ensure that your kind words are shared with the rest of our team.


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Review from T S (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first visited Baycroft Grays Farm Road in April, in search for respite care for my mum who suffers from dementia. When you first step into the entrance hall, it has the feel of a boutique hotel. The staff were friendly and the rooms clean and stylish. Baycroft were extremely efficient in dealing with
all assessments and paperwork prior to Mum's respite. Mum settled in really well as she loves being with people and enjoyed all the activities provided. On the day I collected her, she was very emotional about leaving and wanted to stay! I would not hesitate to contact Baycroft again for Mum's care. Thank you.

Reply from Lauren Digby, Regional Customer Relations Assistant at Pemberley Manor Care Home

Thank you for taking the time to leave such a lovely review of our home. I am glad to hear that the admission process was handled efficiently, and professionally and that you were happy with the décor and the surroundings at the home from the moment you entered. It is also wonderful to know that your mum settled in so well at the home and that she benefitted from the varied activities programme on offer. We would be more than happy to welcome Mum back in the future if required. I will ensure that your kind comments are shared with our team.


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Review from Nicholas W (Son of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, my mother was very happy at the care home and well looked after by the staff.
However, the phone in her room rang too quietly (even on maximum sound) and being the opposite side of the room was not ideal or easily accessible for someone with mobility issues.
Not only were the staff caring
and compassionate, other residents were friendly and my mother felt very comfortable and relaxed at the home.

Reply from Lauren Digby, Regional Customer Relations Assistant at Pemberley Manor Care Home

Thank you for taking the time to leave a review for our home. It is great to hear that your mother was happy throughout her stay at Baycroft Grays Farm Road, and that you feel that she was well looked after by the caring and compassionate team. I am glad that your mother benefitted socially by building meaningful friendships with other residents, making her stay comfortable and relaxing. I appreciate your comments regarding the phone in your mother's bedroom and I will ensure that this feedback is shared with the management team. I will also ensure that your kind comments are shared with the team.


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Review from Christine W (Daughter of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Baycroft for 6 weeks and is receiving wonderful and professional 24/7 care from the friendly and caring staff. Baycroft is a lovely care home, with very comfortable rooms and excellent facilities. The catering is super and there are activities on each day for the residents. Relatives
and friends are always made welcome as well. We knew it was the right place for my mother as soon as we walked through the door with a lovely atmosphere! Baycroft certainly deserves its Care Quality Commission 5 star rating! Would certainly recommend.

Reply from Lauren Digby, Regional Customer Relations Assistant at Pemberley Manor Care Home

Thank you for taking the time to leave us such a heartfelt, honest review. I am so glad to hear that your mother is enjoying her stay at Baycroft Grays Farm Road and that you feel that the care being provided is professional and that you are made to feel comfortable by our friendly team when you're visiting. It is also great to hear that your mother is enjoying the food as well as the facilities and the varied activities programme on offer at the home. Thank you once again for your lovely review and your kind words, I will ensure that your feedback is shared with our team.


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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Pemberley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Pemberley Manor Care Home is calculated as follows: ( (257 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 282 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pemberley Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (13)

Hope

Hope Vincent

Job Title: Clinical Deputy Manager

Joined: 2023

Hi,
My name is Hope Vincent.
I am the Clinical Deputy Manager. I am an RGN with a lot of experience. I have worked in the Care industry for 19 years and have a lot of experience in different management roles.


Lauren

Lauren Digby

Job Title: Customer Relations Manager

Joined: 2017

I started my career as a carer, after spending my childhood watching my parents working in various care homes and seeing the difference this made to people's lives, care is quite literally in my genes! As soon as I left school, I knew this was what I wanted to do and I worked as a carer for 4 years, before changing roles in my previous care home to Activities coordinator, I continued in this role and then joined the incredible team at Baycroft as a Lifestyle and Wellbeing Co-ordinator, where I was mostly responsible for organising and hosting our weekly activities programme.


I have recently started an exciting new position within Baycroft; as a customer relations manager and have been enjoying exploring my new role and furthering my skills.


Michele

Michele del Monaco

Job Title: Executive Chef, Baycroft Grays Farm Road

Joined: 2017

Raised in Caserta Italy, Michele del Monaco grew up surrounded by the finest ingredients and traditions of Southern Italy. He’s had an amazing career, including working in Sardinia, taking the position of Executive Chef in one of the Rio de Janeiro’s finest Italian restaurants and joining the world-renowned kitchens at the two Michelin starred Hotel Il Pellicano in Tuscany.


Over his global career, Michele has evolved his cooking to incorporate the modern fine dining style whilst maintaining the authentic Italian concept inspired by his homeland, which is what he is now bringing to Baycroft in Orpington.


Our personal favourites are his calamari, beef wellington and apple crumble!!


Lauren

Lauren Williams

Job Title: Administrator

Joined: 2022

Hi, My name is Lauren and I am the new Home Administrator for Baycroft, Grays Farm Road. I have been in the care industry since 2013 when I started as a carer in an extra scheme and from there, I progressed into more senior roles over the 6 years I worked there. I then worked for a private domiciliary service in Bromley until the end of 2020. I have always enjoyed working in care and gaining various experiences from the roles have been in over the years, It's very rewarding knowing that you are making a difference in a person's life. After a break from work to raise children, I am now here at Baycroft and I am looking forward to working with the team and meeting the residents and family members.


Joanne

Joanne Rogers

Job Title: Receptionist

Joined: 2022

My name is Joanne, and I am one of the receptionists at Baycroft Orpington I have worked as a receptionist all my working life.

I love my job as a receptionist at Baycroft Orpington because I get to see so many visitors with who I really enjoy chatting.

I have lots of conversations with the lovely residents, jokes and laughs they are such lovely people it is nice to meet their family members too.


Not forgetting the very nice staff and my team whom I enjoy working with.


Lorraine

Lorraine Kelly

Job Title: Receptionist

Joined: 2023

Hi, I recently joined Baycroft as a Receptionist. My background is in Beauty and Aesthetics, most recently as an Aesthetic Consultant at Harley Street. As a therapist and consultant, I have always enjoyed working with the older generation and building a relationship with them to the point a lot of them became friends. I have a caring nature and decided to get into the care industry using my customer service and reception skills. I know I will get a lot of job satisfaction from knowing I am part of helping someone’s care and attending to their friends and relatives, giving them 5-star service.


Tony

Tony Waller

Job Title: Maintenance Manager

Joined: 2022

I am the maintenance man for Baycroft, I have been made very welcome and supported by the staff in the home.


I’ve been in care for over 17 years in different roles predominantly in Dementia homes, eventually moving into training. Qualified in all aspects of training within the healthcare sector. I moved out of care homes and into a highly successful training company teaching across all sectors of care including the NHS. I am a qualified Dementia trainer for the world-renowned Virtual Dementia Tour and a Newly designed Dementia Interpreter I can utilise my skills gained to help make the residents' lives as fulfilling as possible.


Sophie

Sophie Marney

Job Title: Activities Coordinator

Joined: 2019

I joined Baycroft in 2019 as a healthcare assistant but I started caring in 2017 for my great nan when she became unwell. I have now started a new role as Activities Coordinator at Baycroft Grays Farm Road, I am enjoying creating a diverse, stimulating activities programme for residents to enjoy.


I enjoy taking part in the daily activities with residents and it is so rewarding to see them benefiting from having social interaction with others and a sense of empowerment from taking part.


Bin

Bin Zhang

Job Title: Senior Carer

Joined: 2021

BIN ZHANG graduated from Medical College of SOUTHEAST UNIVERSITY in China and gained a Diploma of Medical Laboratory Science. After his graduation, BIN worked as a medical laboratory scientist in general hospitals for 10 years, as a senior QC supervisor and ISO15189 internal auditor in independent medical laboratories for 4 years, and as a QA manager and senior medical IVD scientist in an international medical devices company.


After moving to UK BIN gained NVQ-3 Health and Social care certificates and has been working in healthcare settings for 6 years. During his work experience, he has a good reputation for client-centred care service as a healthcare assistant and senior healthcare assistant.


Larina

Larina Green

Job Title: Health Care Assistant

Joined: 2017

Larina Gray Green has a special gift. She earns the trust of
the residents and the respect of her colleagues in her work
environment.


She is adaptable and takes responsibility very
seriously. She remains confidently calm in the face of stress
or crises. Larina is compassionate, friendly and obliging and
is an asset to whomever employs her.


Louise

Louise Wisson

Job Title: Health Care Assistant

Joined: 2023

My name is Louise, I have worked in the care industry for 10 years, before I was a carer I worked for the Royal Mail for 12 years and the metropolitan police service for 15 years.


What I most like about being a carer is, caring and supporting my residents to the best of my ability and the staff I work with, the reason I like working here at Baycroft is the friendly atmosphere and the support of my colleagues.


Lisa

Lisa Young

Job Title: Health Care Assistant

Joined: 2018

My name is Lisa Young


I have been working as a Health care assistant for 9 years now. I first started off with Domiciliary care where I had to drive to my resident's houses. I then decided to move on and applied for Maples care home in Bexleyheath. I enjoyed my Job role and loved making my resident's life's enjoyable and helping them live an independent life, and enjoyed making them laugh and smile.


There was an opportunity to better me and I decided to study and work towards my NVQ 2 in health and social care it was pretty intense but thoroughly enjoyed it and was really interesting. This Qualification took me over a year and was pleased to say I passed my NVQ 2 which I was very happy with. I then decided my life wasn't complete yet and decided I was going to move on and work towards my NVQ3 so I found myself studying again and after a lot of hard work and effort I passed my NVQ3 in health and social care. I then moved on and joined Baycroft and I soon settled in with the routine and loved caring for my residents and getting to know all of their interests and preferences in the way they would like me to care for them. I am still working at Baycroft and am enjoying my Job role as a care assistant.


Joyce

Joyce Hayes

Job Title: Hairdresser

Joined: 2019

My name is Joyce Hayes, I started my hairdressing career when I was 15 years old... Which means I have been doing people's hair for a very long time, and I hope to continue doing it for many more years to come! I have worked in many salons throughout the years, however, I find working in a care home so much more rewarding.


I have been coming to do the resident's hair at Baycroft for three years now. I love coming here because the staff are so caring and welcoming not only to all of the visitors but the residents too. I enjoy doing the resident's hair because seeing them happy and the impact having their hair and nails done has on them, makes everything worthwhile. It makes such a difference for them, it’s the whole experience of coming to the Salon, having a natter and a laugh with everyone, not to mention plenty of tea, cakes and of course a sing-along!


Frequently Asked Questions about Pemberley Manor Care Home

What types of Care is Pemberley Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pemberley Manor Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pemberley Manor Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Pemberley Manor Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pemberley Manor Care Home to the centre of Orpington?

2.1 mile(s) as the crow flies, distance by road may be significantly further.