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Review from S W (Next of Kin) published on 21 February 2022
Submitted via Website • Report

Overall Experience

We were so impressed with Baycroft back in February 2019 when we first visited and have been pleased and impressed since. The care is good and all the staff are lovely. Our very dear friend is so well looked after and she is extremely happy and content. Any medical problems are dealt with promptly and

instructions carried out. Nothing is too much trouble. Baycroft is like a five-star hotel. All the areas are beautifully equipped and kept so very well. I would highly recommend.

Reply from Lauren Digby, Lifestyle & Wellbeing Coordinator at Pemberley Manor Care Home

Thank you for taking the time to write such a lovely review for our home, your kind words are greatly appreciated. I am glad that you and your friend are happy with the care provided by everyone at our service. I will ensure that your kind comments are passed on to the team. Kind Regards.

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Review from Nigel P (Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience

Having been a resident here for seven days my first impressions are excellent. I find the staff, carers, nurses, cleaners all very helpful and polite. The food is variable and generally very tasty, well presented.
Because of the few number of residents, it is not easy to make new friends but it is

nice to sit with fellow residents in the dining area.
The 'wet room' and shower are an excellent facility and ensuite washing and toilet facilities acceptable.

Reply from Lauren Digby, Lifestyle & Wellbeing Coordinator at Pemberley Manor Care Home

Dear Nigel,
Thank you for taking the time to complete a review for our home, we are so happy that you are enjoying your stay with us and enjoying the food and facilities! I will ensure that your positive feedback is cascaded to the team.

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Review from K S (Relative of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience

Baycroft Grays Farm Road Care Home is a beautiful care home, from the actual building, decor, gardens, restaurants - outstanding. We were made very welcome from our very first visit and since joining up, the staff and management have been incredibly supportive, attentive and caring
The cleaners go

above and beyond. Couldn't feel more confident that my loved one is cared for when I'm not around. The little extra touches i.e. hairdresser, chiropodist, papers and activities make such a difference. Feel confident in sending your family here.

Reply from Wendy Twydell, Customer relations manager at Pemberley Manor Care Home

Thank you for taking the time in completing a review for us at Baycroft, we really do appreciate your comments and I will ensure they are cascaded down to all of the staff.

Thank you

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Review from Graeme (Son of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience

It was a difficult decision to place our mother in a residential home as she was fiercely independent but after several falls and potentially serious accidents at home, it was clear that she could not remain living by herself. We chose Baycroft Grays Farm Road because of its close location to my brother.

Our mother was initially quite difficult and resistant but through the patient and caring support given to her by the Baycroft staff, she eventually settled down and now seems quite relaxed and content. I suppose our only gripe is the cost, but good things always cost more. Overall we are very happy with the decision to put our mother in Baycroft and it is a great relief to us to know that she is being cared for professionally.

Reply from Sophie Baker, Sales and Marketing Manager at Pemberley Manor Care Home

Dear Graeme, thank you for your review. We are very pleased to hear you are happy with the support your mother is receiving at Baycroft. Kind regards, Sophie

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Review from Ann B (Daughter of Resident) published on 22 October 2021
Submitted via Website • Report

Overall Experience

It was a difficult time when my sister and I needed Mum to have residential care, as no matter what support she had at home -it wasn’t working. From the first contact we had with Baycroft, during her admission when she was upset and until now, I cannot thank the Staff enough for caring so well for my

Mum! She is now settled, happy and although she doesn’t join in much of the many activities on offer she is always encouraged to do so. Her birthday celebrations given by Baycroft were better than she had for a few years! We cannot thank you enough.

Reply from Sophie Baker, Sales and Marketing Manager at Pemberley Manor Care Home

Dear Ann, thank you so much for your review. We are thrilled to hear your mum has settled so well and you are satisfied with the level of care, and birthday celebrations, she is receiving. Many thanks, Sophie

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Review from C H (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience

Baycroft has gone one way down.
I would not recommend this home to anyone. Sadly in the last few months of their life, my parent did not receive the care and compassion deserved.
Fees are extortionate.
All the good staff have left.

Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you for your review, we are very sorry to hear that Baycroft Grays Farm Road did not meet your expectations. In the three and a half years that this was your mother’s home, we did everything we could to keep her well cared for and engaged. Throughout the Covid-19 pandemic, it became more challenging, with the enforced government restrictions in place across all care homes.
We regularly analyse our pricing structure and the services offered locally and throughout the industry to ensure we remain competitive. We are therefore confident that our fees are competitive for such a well-appointed home when compared to similar homes in the area.
The industry as a whole has quite a high staff turnover and whilst we have had members of staff leave for differing reasons over the last 18 months, we have not been required to recruit any new members of the care team since March 2020, nor required the use of agency so we have maintained a good level of continuity for our residents.

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Review from G L (Son of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

Mum was extremely well looked after throughout her three and a half years at Baycroft Orpington Care Home. She was very happy and content there and popular with staff and other residents alike.

Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you for taking the time to complete a review and for your positive and encouraging words, this will be passed on to the care team that looked after your mother with our thanks. Mum is certainly very much missed by us all, as are the rest of the family. Once visiting restrictions are lifted further, we will let you know so you can come along for a coffee, the team would be thrilled to see you again.

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Review from Sally D (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

It's such an emotional time when you realise your mother needs to go into care. The responsibility to choose the right home is enormous and you're not sure what questions to ask. From the very first phone call, the staff have been knowledgeable, supportive, open and very patient. I was particularly

impressed by the honesty displayed, particularly when asking questions relating to the CQC report.
I chose Baycroft because the care is exemplary and tailored to individual needs e.g. Mum doesn't need any mobility aids in the bathroom, so they were all removed before her arrival.
The staff are all lovely; they helped Mum to settle very quickly and genuinely care about her. Baycroft feels part of our extended family.
Baycroft isn't cheap, but it wasn't the most expensive home I looked at. All services such as hairdressing and chiropody are included, which is most unusual.
If I have to go into care, this is definitely where I want to come.

Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you for completing a review of the home, we are so pleased to hear that you are happy with the care being provided since your mum arrived at Baycroft. We strive to treat every resident as an individual and to ensure they settle in quickly so it is great to hear that you feel this has been the case with your mother. We look forward to being able to invite you into the home once restrictions have been lifted further so you can sample our lovely homemade cakes.

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Review from Carol H (Niece of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience

My uncle, who has Alzheimer’s, moved into the home in January 2020. We chose the home because when we first visited the staff were all very friendly and more importantly the residents we saw all had smiles on their faces. My uncle looks so much better than he did before he went in. It is clear that

he enjoys the regular activities, especially if they involve cakes and a tipple like on VE Day. Moving into Bayroft was the best choice we made and has meant that he has not been alone this past year.

Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you so much for such a positive review of the home. It is an absolute pleasure to have your uncle here with us and it is so pleasing to hear that the team's efforts are being appreciated. Your feedback will be passed onto the team with thanks from the management team for their tireless efforts in keeping our residents safe and well entertained. We hope that we will be able to invite you back into the home soon once things continue to return to normal.

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Review from Sara V (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience

Since Mum joined Baycroft, we have been more than happy with the level of communication and care she has received, the dedication of all the staff is excellent, especially in coping with the difficulties that the Covid virus has caused. We have not been able to visit Mum in the home at all, but have

had outside chats from a distance and regular zoom meetings, not ideal for a resident with Alzheimer’s who cannot understand why we can’t go in, but the staff are helpful in comforting her.

Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you so much for taking the time to complete a review and saying such positive things about the home. It has been an absolute pleasure having mum with us and we can't wait to be able to welcome you and the rest of the family into the home once the restrictions are lifted so you can all spend more quality time with your mum.

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Review from Claire (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience

It was a very difficult choice to put mum in a home but it was definitely the right choice. Mum went into Baycroft in January and not long after we were all hit with COVID 19. Although we have not been able to enter the home for some time now I feel that when I get to see Mum and speak to her by telephone

she is always happy, clean and content and always happy to be with any members of staff who are all amazing, so caring and always so approachable. I would definitely recommend this home to anyone needing care for their loved one.

Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

We really appreciate you taking the time to complete a review and for the positive comments you have made. This will be passed onto the team and we will thank them all for the great job that they are doing. It is a pleasure to have your mum with us and we look forward to seeing you back in the home once restrictions are lifted.

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Review from K B (Respite Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience

I have just returned home after a period of respite, I have done twice previously. The home is comfortable, nicely finished. The staff are friendly and helpful. The rooms are large have television and en suite bathroom (wet room).
The dining room is smart and is like a restaurant in a first-class hotel.

The food is good. There is a large lounge with a large television and is comfortably furnished with settees and easy chairs. There is also a bistro.

Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you so much for completing a review and for your positive words about the home. It was lovely to have you here with us and we hope to see you again sometime in the future.

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Review from J P (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Baycroft for just over 2 yrs, during which time she received first-class care and treatment. Although with the Alzheimer's, she was unsettled for patches, the staff were patient and kind, with an unending sense of humour. Although she died of Covid 19, she was unlucky to

become a victim very early on, and to date, they have suffered no further outbreaks there.

Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you for your review. We loved having mum with us and she is very sadly missed. We will pass on your kind words to the team that cared for mum while she was here and thank them for the patience and kindness they showed.

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Review from Jane G (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience

My dad has been a resident at Baycroft Grays Farm Road for over two years. He is 91 and has been very unwell. The care he has received has been second to none and the staff have all gone the extra mile for him and us daily. I cannot speak more highly for each and everyone from cleaners, nurses, carers

and management.

Reply from Josh Pearmain, Customer Relations Manager at Pemberley Manor Care Home

Thank you so much for your kind words, this will be passed onto the team with thanks for all of their hard work. We are delighted to hear that you feel the team goes the extra mile in caring for your dad and we look forward to seeing back in the home soon.

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Review from P L (Brother of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

Baycroft is a pristine and well thought out building with high standard fixtures and fittings. That said, people make places. My sister was acred for by magnificent staff whose care and support was first class and genuine. I cannot praise them highly enough.

Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home

Thank you for your review, our staff work very hard to ensure our residents receive outstanding care whilst staying in our home. It is always lovely to receive such positive feedback.

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Review from Jeanette B (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience

Very caring attitude and well looked after.

Reply from Julie Chanel, Sales and Marketing Manager at Pemberley Manor Care Home

Thank you very much for taking the time to write this review, your kind comments will be forwarded to the staff.

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Review from Amanda F (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care mainly. Mum still has concerns about her night care, whereby mum feels as if she is being a nuisance if she rings.
On another note, mum had a bandaged visit last week and despite asking 3 different people nobody could tell me what actually happened. I understand that a carer caught her

with her ring.

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Review from Paul W (Son of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother came in for respite but was welcomed and treated as a valued resident. The staff from receptionist to nurses to management all came to greet her and immediately made her feel at home.
The staff appear to have permanent smiles and have a pleasant demeanour at all times (are you sure they

are not A1!)
My mother has a smile on her face and is extremely happy here at Baycroft.
I would particularly like to thank the general manager for making the choice of Baycroft easy.

Reply from Aisha Laudrum, Customer Relations Manager at Pemberley Manor Care Home

Dear Paul,
On behalf of the manager and the rest of the staff here at Baycroft, we thank you for your feedback, I will cascade this to the rest of the team. It is our pleasure to have had your mum stay with us. Please feel free to contact us again should she wish to come back for respite.
Thank you.

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Review from B K (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience

Since my mum has joined the residents at Baycroft Grays, she has been cared for by the wonderful staff and carers at the home who have welcomed her and made her feel part of the family. Thank you for taking the time to talk to her and make her feel special. Such an amazing job you all do to brighten

the lives of our ageing parents. Thank you.

Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home

Thank you so much for your kind words, we try very hard to ensure that we make a difference to the lives of our residents and it is a joy when we receive feedback like this. It has been a pleasure looking after Mum.

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Review from John T (Husband of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience

I am entirely satisfied with the care and attention that my wife receives. She is happy and contented and is cheerful whenever I see her.

Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home

Thank you John, it has been a pleasure to look after your lovely wife and to see you and your family when you visit.
Lesley

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Meet the Team (13)

Hope Vincent

Job Title: Clinical Deputy Manager

Joined: 2023

Hi,
My name is Hope Vincent.
I am the Clinical Deputy Manager. I am an RGN with a lot of experience. I have worked in the Care industry for 19 years and have a lot of experience in different management roles.

Lauren Digby

Job Title: Customer Relations Manager

Joined: 2017

I started my career as a carer, after spending my childhood watching my parents working in various care homes and seeing the difference this made to people's lives, care is quite literally in my genes! As soon as I left school, I knew this was what I wanted to do and I worked as a carer for 4 years, before changing roles in my previous care home to Activities coordinator, I continued in this role and then joined the incredible team at Baycroft as a Lifestyle and Wellbeing Co-ordinator, where I was mostly responsible for organising and hosting our weekly activities programme.

I have recently started an exciting new position within Baycroft; as a customer relations manager and have been enjoying exploring my new role and furthering my skills.

Michele del Monaco

Job Title: Executive Chef, Baycroft Grays Farm Road

Joined: 2017

Raised in Caserta Italy, Michele del Monaco grew up surrounded by the finest ingredients and traditions of Southern Italy. He’s had an amazing career, including working in Sardinia, taking the position of Executive Chef in one of the Rio de Janeiro’s finest Italian restaurants and joining the world-renowned kitchens at the two Michelin starred Hotel Il Pellicano in Tuscany.

Over his global career, Michele has evolved his cooking to incorporate the modern fine dining style whilst maintaining the authentic Italian concept inspired by his homeland, which is what he is now bringing to Baycroft in Orpington.

Our personal favourites are his calamari, beef wellington and apple crumble!!

Lauren Williams

Job Title: Administrator

Joined: 2022

Hi, My name is Lauren and I am the new Home Administrator for Baycroft, Grays Farm Road. I have been in the care industry since 2013 when I started as a carer in an extra scheme and from there, I progressed into more senior roles over the 6 years I worked there. I then worked for a private domiciliary service in Bromley until the end of 2020. I have always enjoyed working in care and gaining various experiences from the roles have been in over the years, It's very rewarding knowing that you are making a difference in a person's life. After a break from work to raise children, I am now here at Baycroft and I am looking forward to working with the team and meeting the residents and family members.

Joanne Rogers

Job Title: Receptionist

Joined: 2022

My name is Joanne, and I am one of the receptionists at Baycroft Orpington I have worked as a receptionist all my working life.

I love my job as a receptionist at Baycroft Orpington because I get to see so many visitors with who I really enjoy chatting.

I have lots of conversations with the lovely residents, jokes and laughs they are such lovely people it is nice to meet their family members too.

Not forgetting the very nice staff and my team whom I enjoy working with.

Lorraine Kelly

Job Title: Receptionist

Joined: 2023

Hi, I recently joined Baycroft as a Receptionist. My background is in Beauty and Aesthetics, most recently as an Aesthetic Consultant at Harley Street. As a therapist and consultant, I have always enjoyed working with the older generation and building a relationship with them to the point a lot of them became friends. I have a caring nature and decided to get into the care industry using my customer service and reception skills. I know I will get a lot of job satisfaction from knowing I am part of helping someone’s care and attending to their friends and relatives, giving them 5-star service.

Tony Waller

Job Title: Maintenance Manager

Joined: 2022

I am the maintenance man for Baycroft, I have been made very welcome and supported by the staff in the home.

I’ve been in care for over 17 years in different roles predominantly in Dementia homes, eventually moving into training. Qualified in all aspects of training within the healthcare sector. I moved out of care homes and into a highly successful training company teaching across all sectors of care including the NHS. I am a qualified Dementia trainer for the world-renowned Virtual Dementia Tour and a Newly designed Dementia Interpreter I can utilise my skills gained to help make the residents' lives as fulfilling as possible.

Sophie Marney

Job Title: Activities Coordinator

Joined: 2019

I joined Baycroft in 2019 as a healthcare assistant but I started caring in 2017 for my great nan when she became unwell. I have now started a new role as Activities Coordinator at Baycroft Grays Farm Road, I am enjoying creating a diverse, stimulating activities programme for residents to enjoy.

I enjoy taking part in the daily activities with residents and it is so rewarding to see them benefiting from having social interaction with others and a sense of empowerment from taking part.

Bin Zhang

Job Title: Senior Carer

Joined: 2021

BIN ZHANG graduated from Medical College of SOUTHEAST UNIVERSITY in China and gained a Diploma of Medical Laboratory Science. After his graduation, BIN worked as a medical laboratory scientist in general hospitals for 10 years, as a senior QC supervisor and ISO15189 internal auditor in independent medical laboratories for 4 years, and as a QA manager and senior medical IVD scientist in an international medical devices company.

After moving to UK BIN gained NVQ-3 Health and Social care certificates and has been working in healthcare settings for 6 years. During his work experience, he has a good reputation for client-centred care service as a healthcare assistant and senior healthcare assistant.

Larina Green

Job Title: Health Care Assistant

Joined: 2017

Larina Gray Green has a special gift. She earns the trust of
the residents and the respect of her colleagues in her work
environment.

She is adaptable and takes responsibility very
seriously. She remains confidently calm in the face of stress
or crises. Larina is compassionate, friendly and obliging and
is an asset to whomever employs her.

Louise Wisson

Job Title: Health Care Assistant

Joined: 2023

My name is Louise, I have worked in the care industry for 10 years, before I was a carer I worked for the Royal Mail for 12 years and the metropolitan police service for 15 years.

What I most like about being a carer is, caring and supporting my residents to the best of my ability and the staff I work with, the reason I like working here at Baycroft is the friendly atmosphere and the support of my colleagues.

Lisa Young

Job Title: Health Care Assistant

Joined: 2018

My name is Lisa Young

I have been working as a Health care assistant for 9 years now. I first started off with Domiciliary care where I had to drive to my resident's houses. I then decided to move on and applied for Maples care home in Bexleyheath. I enjoyed my Job role and loved making my resident's life's enjoyable and helping them live an independent life, and enjoyed making them laugh and smile.

There was an opportunity to better me and I decided to study and work towards my NVQ 2 in health and social care it was pretty intense but thoroughly enjoyed it and was really interesting. This Qualification took me over a year and was pleased to say I passed my NVQ 2 which I was very happy with. I then decided my life wasn't complete yet and decided I was going to move on and work towards my NVQ3 so I found myself studying again and after a lot of hard work and effort I passed my NVQ3 in health and social care. I then moved on and joined Baycroft and I soon settled in with the routine and loved caring for my residents and getting to know all of their interests and preferences in the way they would like me to care for them. I am still working at Baycroft and am enjoying my Job role as a care assistant.

Joyce Hayes

Job Title: Hairdresser

Joined: 2019

My name is Joyce Hayes, I started my hairdressing career when I was 15 years old... Which means I have been doing people's hair for a very long time, and I hope to continue doing it for many more years to come! I have worked in many salons throughout the years, however, I find working in a care home so much more rewarding.

I have been coming to do the resident's hair at Baycroft for three years now. I love coming here because the staff are so caring and welcoming not only to all of the visitors but the residents too. I enjoy doing the resident's hair because seeing them happy and the impact having their hair and nails done has on them, makes everything worthwhile. It makes such a difference for them, it’s the whole experience of coming to the Salon, having a natter and a laugh with everyone, not to mention plenty of tea, cakes and of course a sing-along!

Pemberley Manor Care Home

Care Provided by Pemberley Manor Care Home

Good to Know

Funding & Fees Guide for Pemberley Manor Care Home

Facilities