All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
Visitors welcome at any time.
There is a car park onsite.
Pemberley Manor Care Home has a Review Score of 9.9 (9.908) out of 10, based on 24 reviews in the last 2 years. Over all time Pemberley Manor Care Home has 76 reviews.
Review from Amanda R (Daughter of Resident) published on 21 December 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home
Dear Amanda, Thank you so much for your kind comments, our staff are selected very carefully for their kindness, compassion and professionalism. It has been a pleasure to care for mum and always good to see the family. Kind regards
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Review from Mary W (Wife of Resident) published on 5 November 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home
It was our pleasure to have your husband stay with us, we also very much enjoyed your visits. We have missed you both and very much look forward to seeing you again soon.
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Review from Jennifer S (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home
It was a pleasure to look after mum and we also missed you all as regular visitors to Baycroft with all the laughter and chatter in the Bistro. You are welcome to come any time to have a coffee and a chat.
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Review from Anita G (Relative of Resident) published on 25 September 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home
Dear Anita, thank you for your kind words. It has been a privilege to help you and your family. Kind regards.
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Review from Eddy G (Son-in-law of Resident) published on 18 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home
Dear Eddy, Thank you so much for your review, it was a pleasure to have your mother-in-law stay with us and delighted she is back for a second visit.
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Review from Sean C (Son of Resident) published on 10 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home
Dear Sean, Thank you so much for your review. It has been a pleasure looking after Dad and the rest of the family who are frequent visitors to Baycroft. Lesley.
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Review from Pauline C (Wife of Resident) published on 25 June 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home
We were delighted to be able to help you at a time of great stress.
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Review from Margaret L (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Carol (Daughter of Resident) published on 5 April 2018
Submitted via Website •
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5.0 out of 5
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home
Thank you, Carol, it has been a pleasure having mum to stay with us during her recovery, your family are all so supportive of her too and you will all be missed when she goes home.
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Review from Kim B (Daughter of Resident) published on 26 March 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home
Dear Kim, thank you so much. We are delighted with mum's progress since she came to live with us and in particular over the past couple of months since she has become more engaged with the activities programme.
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Review from Danielle (Relative of Resident) published on 21 March 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home
We were very happy to see how quickly your aunt has settled with us and to see her doing so well and really coming out of herself.
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Review from Barbara F (Daughter of Resident) published on 20 March 2018
Submitted via Website •
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5.0 out of 5
Reply from Lesley Loizou, Customer Relations Manager at Pemberley Manor Care Home
We were delighted to be able to help this family, they were keen to get dad out of hospital and settled into his new home before Christmas. Dad is flourishing here at Baycroft and we love to see the family visit and join in with our activities and special events.
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Review from G P (Friend of Resident) published on 11 January 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from K C (Daughter of Resident) published on 16 November 2017
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5.0 out of 5
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Review from Glenda H (Daughter of Resident) published on 15 November 2017
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5.0 out of 5
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Review from G B (Daughter of Resident) published on 8 November 2017
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5.0 out of 5
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The Review Score of 9.9 (9.908) out of 10 for Pemberley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.908 for Pemberley Manor Care Home is calculated as follows: ( (257 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 282 Ratings = 4.908
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Pemberley Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Clinical Deputy Manager
Joined: 2023
Hi,
My name is Hope Vincent.
I am the Clinical Deputy Manager. I am an RGN with a lot of experience. I have worked in the Care industry for 19 years and have a lot of experience in different management roles.
Job Title: Customer Relations Manager
Joined: 2017
I started my career as a carer, after spending my childhood watching my parents working in various care homes and seeing the difference this made to people's lives, care is quite literally in my genes! As soon as I left school, I knew this was what I wanted to do and I worked as a carer for 4 years, before changing roles in my previous care home to Activities coordinator, I continued in this role and then joined the incredible team at Baycroft as a Lifestyle and Wellbeing Co-ordinator, where I was mostly responsible for organising and hosting our weekly activities programme.
I have recently started an exciting new position within Baycroft; as a customer relations manager and have been enjoying exploring my new role and furthering my skills.
Job Title: Executive Chef, Baycroft Grays Farm Road
Joined: 2017
Raised in Caserta Italy, Michele del Monaco grew up surrounded by the finest ingredients and traditions of Southern Italy. He’s had an amazing career, including working in Sardinia, taking the position of Executive Chef in one of the Rio de Janeiro’s finest Italian restaurants and joining the world-renowned kitchens at the two Michelin starred Hotel Il Pellicano in Tuscany.
Over his global career, Michele has evolved his cooking to incorporate the modern fine dining style whilst maintaining the authentic Italian concept inspired by his homeland, which is what he is now bringing to Baycroft in Orpington.
Our personal favourites are his calamari, beef wellington and apple crumble!!
Job Title: Administrator
Joined: 2022
Hi, My name is Lauren and I am the new Home Administrator for Baycroft, Grays Farm Road. I have been in the care industry since 2013 when I started as a carer in an extra scheme and from there, I progressed into more senior roles over the 6 years I worked there. I then worked for a private domiciliary service in Bromley until the end of 2020. I have always enjoyed working in care and gaining various experiences from the roles have been in over the years, It's very rewarding knowing that you are making a difference in a person's life. After a break from work to raise children, I am now here at Baycroft and I am looking forward to working with the team and meeting the residents and family members.
Job Title: Receptionist
Joined: 2022
My name is Joanne, and I am one of the receptionists at Baycroft Orpington I have worked as a receptionist all my working life.
I love my job as a receptionist at Baycroft Orpington because I get to see so many visitors with who I really enjoy chatting.
I have lots of conversations with the lovely residents, jokes and laughs they are such lovely people it is nice to meet their family members too.
Not forgetting the very nice staff and my team whom I enjoy working with.
Job Title: Receptionist
Joined: 2023
Hi, I recently joined Baycroft as a Receptionist. My background is in Beauty and Aesthetics, most recently as an Aesthetic Consultant at Harley Street. As a therapist and consultant, I have always enjoyed working with the older generation and building a relationship with them to the point a lot of them became friends. I have a caring nature and decided to get into the care industry using my customer service and reception skills. I know I will get a lot of job satisfaction from knowing I am part of helping someone’s care and attending to their friends and relatives, giving them 5-star service.
Job Title: Maintenance Manager
Joined: 2022
I am the maintenance man for Baycroft, I have been made very welcome and supported by the staff in the home.
I’ve been in care for over 17 years in different roles predominantly in Dementia homes, eventually moving into training. Qualified in all aspects of training within the healthcare sector. I moved out of care homes and into a highly successful training company teaching across all sectors of care including the NHS. I am a qualified Dementia trainer for the world-renowned Virtual Dementia Tour and a Newly designed Dementia Interpreter I can utilise my skills gained to help make the residents' lives as fulfilling as possible.
Job Title: Activities Coordinator
Joined: 2019
I joined Baycroft in 2019 as a healthcare assistant but I started caring in 2017 for my great nan when she became unwell. I have now started a new role as Activities Coordinator at Baycroft Grays Farm Road, I am enjoying creating a diverse, stimulating activities programme for residents to enjoy.
I enjoy taking part in the daily activities with residents and it is so rewarding to see them benefiting from having social interaction with others and a sense of empowerment from taking part.
Job Title: Senior Carer
Joined: 2021
BIN ZHANG graduated from Medical College of SOUTHEAST UNIVERSITY in China and gained a Diploma of Medical Laboratory Science. After his graduation, BIN worked as a medical laboratory scientist in general hospitals for 10 years, as a senior QC supervisor and ISO15189 internal auditor in independent medical laboratories for 4 years, and as a QA manager and senior medical IVD scientist in an international medical devices company.
After moving to UK BIN gained NVQ-3 Health and Social care certificates and has been working in healthcare settings for 6 years. During his work experience, he has a good reputation for client-centred care service as a healthcare assistant and senior healthcare assistant.
Job Title: Health Care Assistant
Joined: 2017
Larina Gray Green has a special gift. She earns the trust of
the residents and the respect of her colleagues in her work
environment.
She is adaptable and takes responsibility very
seriously. She remains confidently calm in the face of stress
or crises. Larina is compassionate, friendly and obliging and
is an asset to whomever employs her.
Job Title: Health Care Assistant
Joined: 2023
My name is Louise, I have worked in the care industry for 10 years, before I was a carer I worked for the Royal Mail for 12 years and the metropolitan police service for 15 years.
What I most like about being a carer is, caring and supporting my residents to the best of my ability and the staff I work with, the reason I like working here at Baycroft is the friendly atmosphere and the support of my colleagues.
Job Title: Health Care Assistant
Joined: 2018
My name is Lisa Young
I have been working as a Health care assistant for 9 years now. I first started off with Domiciliary care where I had to drive to my resident's houses. I then decided to move on and applied for Maples care home in Bexleyheath. I enjoyed my Job role and loved making my resident's life's enjoyable and helping them live an independent life, and enjoyed making them laugh and smile.
There was an opportunity to better me and I decided to study and work towards my NVQ 2 in health and social care it was pretty intense but thoroughly enjoyed it and was really interesting. This Qualification took me over a year and was pleased to say I passed my NVQ 2 which I was very happy with. I then decided my life wasn't complete yet and decided I was going to move on and work towards my NVQ3 so I found myself studying again and after a lot of hard work and effort I passed my NVQ3 in health and social care. I then moved on and joined Baycroft and I soon settled in with the routine and loved caring for my residents and getting to know all of their interests and preferences in the way they would like me to care for them. I am still working at Baycroft and am enjoying my Job role as a care assistant.
Job Title: Hairdresser
Joined: 2019
My name is Joyce Hayes, I started my hairdressing career when I was 15 years old... Which means I have been doing people's hair for a very long time, and I hope to continue doing it for many more years to come! I have worked in many salons throughout the years, however, I find working in a care home so much more rewarding.
I have been coming to do the resident's hair at Baycroft for three years now. I love coming here because the staff are so caring and welcoming not only to all of the visitors but the residents too. I enjoy doing the resident's hair because seeing them happy and the impact having their hair and nails done has on them, makes everything worthwhile. It makes such a difference for them, it’s the whole experience of coming to the Salon, having a natter and a laugh with everyone, not to mention plenty of tea, cakes and of course a sing-along!
