Greenwood Court Great Baddow

Molrams Lane, Great Baddow, Chelmsford CM2 7TL
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9.6 139 Reviews
  • Greenwood Court Great Baddow, Chelmsford
Greenwood Court Care Home is a purpose-built luxurious home for up to 64 residents. The home is conveniently located south-east of Chelmsford, close to the A12 and local train stations. The highly trained care team provides 24-hour care and takes time to get to know residents and their needs individually, offering a truly person-centred approach.

The highly trained care team focuses on providing tailored residential and specialist dementia care spread across two floors. For those seeking short-term respite care, especially after hospital stays, the home offers convalescence stays.

As you enter, you'll feel enveloped by a comforting and inviting ambience. The care team prides itself on excellent amenities, ensuring the utmost care, support, and social engagement are extended with dignity, warmth, and empathy. The team at Greenwood Court creates a nurturing environment where residents can thrive.

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Care Provided by Greenwood Court Great Baddow

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Harris (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Greenwood Court Great Baddow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Greenwood Court Great Baddow to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • On-site car park.


Greenwood Court Great Baddow Reviews (139)

Total of 139, showing 1-20
9.6

Greenwood Court Great Baddow has a Review Score of 9.6 (9.611) out of 10, based on 33 reviews in the last 2 years. Over all time Greenwood Court Great Baddow has 139 reviews.

Overall Experience

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Date Published

139
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Review from Genna G (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't thank Greenwood Court enough for their services over the course of my mum's respite stay. We were welcomed upon arrival and made to feel comfortable up until the day Mum left. The activities over the Christmas period were outstanding, they included carol services, quizzes, bingo and much
more - which my mum was thrilled about! The staff are always very positive and the home itself has great amenities, including a cinema, activities room and gardens. The rooms are immaculate and custom to your own. We are extremely thankful for the short turnaround of respite and the overall experience at Greenwood Court. Highly recommend.

Reply from Rebecca Harris, Home Manager at Greenwood Court Great Baddow

Thank you for your kind review! We're thrilled your mum enjoyed her stay, especially the Christmas activities and our facilities. We're so glad we could make the process smooth for you and your family. Your recommendation means so much to us - thank you.


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Review from A B (Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my home and I enjoy being here. The staff are very friendly, they look after me very well.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for your kind review of Greenwood Court Care Home! We're so glad to hear you feel at home here and that our staff team is taking good care of you.


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Review from B S (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So many plus points. Very friendly care home. The staff are lovely and nothing is ever too much trouble. Daily activities and occasional coach trips have been a wonderful boost for my mother, she has found a whole new family there. I feel she is now very safe and secure, she has a call button which
is reassuring that any issues she has are dealt with. Although the restaurant, activity room, library, television room and lounge area are all separate there is a bistro by the entrance/reception which is a great friendly social space for residents and families to gather.
Unfortunately, it seems very understaffed with a high turnover of care staff. Getting through by phone evenings and weekends is quite challenging.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, we take on your kind comments and will be looking at how we can improve our service at all times. I will cascade this to all staff to ensure that they hear your comments with kindness. Thank you once again.


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Review from Tanya M (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very good experience when making the very hard decision for my mother to receive full-time care. The admin/care staff have always been very helpful and plenty of feedback when my mother first arrived. Greenwood Court has a lovely "homely" atmosphere and is always very welcoming. The care
staff are always happy to share details about my mother's routine and reassure me when needed in a kind and professional manner. The gentleman who organises the activities is very enthusiastic and good fun, keeping me well informed of activities in the home. The home itself is clean and very well maintained and the food is of a very good standard. It has been generally a good experience for my mother and our family.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards, I will certainly pass on your kind comments to the staff and endeavour to look after your mum with the utmost care. We love having your mum here at Greenwood Court.


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Review from Edwin S (Husband of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not all residents have dementia and my comment will solely be on dementia as it affects my wife. Management and nurses are very good, always available and very helpful. Most carers are very good, attentive, lovely, kind and helpful. A few are less aware of the care dementia residents need. In the activities
daily do not provide the stimulation they need. Watching TV is fine but those residents cannot follow plots or stories with their problems. The man is very good with his music sessions where they can join in, this is wonderful to see. The facilities are excellent. The food is very good and I am generally very pleased my wife is there. I know caring for people with dementia is very difficult and I greatly appreciate the work they do.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for your comments in completing one of our review cards. Very much appreciate it and I will ensure your comments are cascaded to the relevant staff


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Review from Dorothy G (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very helpful and friendly.

Reply from Rebecca Harris, Home manager at Greenwood Court Great Baddow

Thank you for your review. Our team works hard to provide excellent customer service. It's wonderful to know that our efforts are appreciated.


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Review from C L (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I think it's a good care home. I think the staff are pleasant and approachable and helpful.
My mother finds the portions small. Especially the tea time and repetitive, mainly sandwiches.
She also says the amount of interruptions of carers going in and out of her room means she doesn't fully
rest. The recent fire drill gave confusion to both my mother and me and I think an up-to-date reminder of the drill should be issued to residents and family (and visitors should be made aware if a drill is to be carried out) already mentioned via an email but no response yet.
I feel the food could be less seasoned and more age-related.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for completing a review card, I will endeavour to ensure all staff are made aware of your comments Thank you.


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Review from Roger F (Husband of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and nursing staff have been caring and cooperative. The only criticism is the carer on duty in the lounge could be more proactive. The catering staff have been excellent and the food is presented nicely and of good quality. Management has been good but there have been a number of communications
with staff which have not worked. Entertainment is good and plentiful. There were a number of problems for a few months after the manager and a number of staff left but everything seems to have improved substantially since. The garden is a nice outside space but the upkeep of the garden and facilities has been poor. The communication about my wife's condition from the staff and outside medical attendees has been excellent.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, I will ensure all staff are made aware of your comments. Thank you.


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Review from A M (Sister of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister regularly returns to Greenwood Court for respite stays. She is always welcomed warmly and sees it as her wonderful second home. The staff are always kind, caring and professional, they go above and beyond. The home is beautiful and has a wonderful atmosphere, emphasizing the focus on its residents.
I can't praise Greenwood Court enough. Thank you for all your hard work and care.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for completing a review care for us. Your comments mean a lot to us and I will ensure I cascade this to all staff, they will all be very appreciative Thank you once again.


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Review from Margaret S (Sister of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was out into "end-of-life" care, and your care home made her last days secure, comfortable and without pain. Seeing her in her room being cared for so well made it so much less distressing for her son, daughter-in-law and myself. I cannot thank the staff enough for all the care and for the
updates that were given to the family.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for completing a review card for us; we really do appreciate it. I will ensure all staff are aware of your comments. Our thoughts are with you and the family at this sad time.


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Review from M A (Sister-in-law of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the recent 'fair' at the home as I was invited by my brother, my sister-in-law's husband, I've known my sister-in-law for seventy-five years at least as our two families were friends.
The only aspect of the home that was not excellent was the state of the garden - the beds, the lawn etc.
There were quite a few weeds around, quite a few bare patches of lawn and the box hedging was dead (due to the invasive insects that nest in it). I realise that paying a garden to maintain these area will cost money but you could ask a local gardening club if they'd do it? Probably for free - or cups of tea and cake!

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for taking the time to complete our review cards, I will cascade your comments to the relevant staff and take on board your comments regarding the garden and will be looking into this matter to improve. Thank you, once again, for bringing this to my attention, hope to see you soon.


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Review from L P (Relative of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers and nursing staff are friendly, attentive, knowledgeable and compassionate.
Home is always clean and residents are out in communal areas.
Residents seem happy and look well cared for, dressed smart.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards; we really appreciate your comments and work towards giving the best care at Greenwood Court. Thank you.


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Review from Anne B (Resident) assisted by family/friend published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The cleanliness is fantastic. There is plenty of room and lots of people to talk to. The staff are all very nice. My washing is always fine - I don't have to do anything! I've made some friends and I have no regrets. Everyone speaks to you.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, I will ensure all of the staff are aware of your kind comments. Thank you.


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Review from Rosemary R (Resident) assisted by family/friend published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very content here. I have good company and people to talk to. It makes all the difference. My room is kept nice and clean and my bed is comfortable. The food is lovely. The staff are very caring and helpful. The activities are fun and overall, I am very satisfied.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much in completing one of our review cards, we really appreciate your kind comments.


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Review from H M (Resident) assisted by family/friend published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here. We're well cared for and well fed. I enjoy all the activities. The activities coordinator is an asset and tries to keep us all entertained. The staff are all very approachable.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards, we really appreciate you taking the time to fill one in, I will cascade your lovely comments to all staff. Thank you once again.


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Review from Paul M (Son of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed by the facilities when we came to visit initially. Each of the two floors has a lovely dining room and two large lounges. Meals are freshly prepared by the catering team and a cake is always made when a resident has a birthday. The cinema room is lovely and there is a range of
arts and crafts in the activities room. We like a wander around the garden when we visit. We've had great peace of mind since moving Mum in and there's no greater feeling than that. To see her so happy, enjoying the company of fellow residents and staff alike is wonderful.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much in completing a review card, we will endeavour to look after your mum with the utmost care and professionalism of all staff. Thank you.


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Review from Rosie W (Daughter-in-law of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very easy to arrange a visit, prior to my mum-in-law moving in. The home visit was thorough and the staff visiting took time to find out about her favourite foods and hobbies. Since moving her in nine months ago, we have continued to be impressed by the care and respect shown to her. Activities
are well-planned with visitors, including singers, a flautist and school children. The home is cleaned throughout the day and nothing is too much trouble.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for making a review for us, we really appreciate it, your comments are wonderful, this will be passed to all staff. Thank you once again.


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Review from A B (Friend of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, approachable staff.
Content residents.
Social.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much in completing one of our review cards, we really do appreciate it. We will continue to look after your mum with the utmost care and professionalism. Thank you once again.


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Review from J P (Daughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, caring, patient and very helpful. They have made the move for our mum smooth and stress-free.
The facilities are clean, gardens welcoming and activity programme looks extensive.
Thank you!

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for your kind comments, we really do appreciate your time in completing this review. Look forward to seeing you soon


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Review from Jacqui H (Daughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Baycroft after an extended stay in hospital. The staff have been extremely helpful in accommodating the transition and looking after all his needs. They have gone above and beyond to make him (and us) feel part of a community. I have nothing but high praise for the whole
team.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for your kind words, we will endeavour to support your father with the highest of care in every way. Thank you.


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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Greenwood Court Great Baddow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Greenwood Court Great Baddow is calculated as follows: ( (284 Excellents x 5) + (63 Goods x 4) + (22 Satisfactorys x 3) + (14 Poors x 2) ) ÷ 383 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenwood Court Great Baddow is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Rebecca

Rebecca Harris

Job Title: Home Manager

Joined: 2022

My name is Rebecca Harris


I have worked in care for over 5 years and have recently been promoted to Home manager at Great Baddow, in which I look forward to supporting the home and the team and most importantly ensuring our residents are well cared for and looked after.


I am so lucky to be given this opportunity and will bring my experience and knowledge to my new job role.


Sherry

Sherry Jabonillo

Job Title: Deputy Manager

Joined: 2023

Sherry Jabonillo joined Greenwood Court in December 2023 as a Senior Carer and was recently promoted to Deputy Manager.
With over 15 years of experience in care, Sherry finds real purpose in looking after the residents. She has always believed that caring for others is her true calling and is proud to be part of a team that shares this commitment.
Sherry has completed NVQ Levels 2 and 3 in Health and Social Care and is currently working towards Level 4.


Chistopher

Chistopher Pilgrim

Job Title: Head Chef

Joined: 2019

Hello my name is Christopher, Head Chef of this beautiful care home in Great Baddow


I started my career straight away after leaving school in 1991, working in various prestigious establishments.


In 2001 I decided to return to college and study patisserie. I worked in a few famous establishments including Harrods, where I received 'The Chairman Award For Excellence' during my role as head of pastry in the Georgian restaurant.


I founded my own company in 2007 that supplied high-quality desserts and gateaux across central Essex. I won the award of 'New Small Business' from the 'Mid Essex Business Awards' in 2009.


I left my patisserie in 2014 to spend more time with my 3 children. I am now with Great Baddow to continue producing a standard of excellence.


Colin

Colin Mace

Job Title: Lifestyle and Well-being Coordinator

Joined: 2018

I joined Great Baddow over 5 years ago as one of the initial intakes of staff for the home.


During the first 6 months after opening, I spent a lot of time working downstairs, but as the home filled up with residents, I found myself working more and more in the kitchen where I was originally employed.


I've always found it easy to build relationships with the residents, have always loved having a laugh and a joke but also a serious and in-depth conversation when required. I believe in treating people as individuals, centring my interaction and relationships with them accordingly.


I enjoy both group and individual activities and catering to both the wants and needs of the residents. I believe I am a good communicator but I also can listen. This may be my first official role in the capacity of an activity coordinator, but I do have many years of experience interacting and communicating with people from a wide range of social backgrounds.


Lynsey

Lynsey Smith

Job Title: Home Administrator

Joined: 2023

Hello, I’m Lynsey, I am the Home Administrator here at Great Baddow.


I worked in Care previously during COVID-19 so the opportunity to join the team at Great Baddow has been great and every day really is different.


Having had my own family members spend time in Care Homes, I know how important it is just to take a few moments out of your day to talk to someone, working at Great Baddow gives me the opportunity to do that every day.


I look forward to meeting more of the Baddow community as I settle into my new role.


Lisa

Lisa Crockart

Job Title: Receptionist

Joined: 2023

Hi, my name is Lisa and I’m one of the Receptionists at Great Baddow. I spent many years working as an administrator, but when two of my daughters got diagnosed with a serious medical condition, I had to spend a lot of time helping out in their school and also had to work from home.


After a few years, I realised I missed working with others.


So earlier this year I joined Great Baddow as a Receptionist. I love that every day is different and I enjoy chatting with all the residents and their families and friends. It’s great being part of the lovely team, knowing we are all doing our best to care for the residents and make them happy.


Frequently Asked Questions about Greenwood Court Great Baddow

What types of Care is Greenwood Court Great Baddow registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenwood Court Great Baddow provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Greenwood Court Great Baddow have?

There are 64 Single Rooms.

What are the Facilities & Services at Greenwood Court Great Baddow?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greenwood Court Great Baddow to the centre of Chelmsford?

2.3 mile(s) as the crow flies, distance by road may be significantly further.