Greenwood Court Great Baddow

Molrams Lane, Great Baddow, Chelmsford CM2 7TL
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9.6 139 Reviews
  • Greenwood Court Great Baddow, Chelmsford
Greenwood Court Care Home is a purpose-built luxurious home for up to 64 residents. The home is conveniently located south-east of Chelmsford, close to the A12 and local train stations. The highly trained care team provides 24-hour care and takes time to get to know residents and their needs individually, offering a truly person-centred approach.

The highly trained care team focuses on providing tailored residential and specialist dementia care spread across two floors. For those seeking short-term respite care, especially after hospital stays, the home offers convalescence stays.

As you enter, you'll feel enveloped by a comforting and inviting ambience. The care team prides itself on excellent amenities, ensuring the utmost care, support, and social engagement are extended with dignity, warmth, and empathy. The team at Greenwood Court creates a nurturing environment where residents can thrive.

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Care Provided by Greenwood Court Great Baddow

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Harris (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Greenwood Court Great Baddow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Greenwood Court Great Baddow to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • On-site car park.


Greenwood Court Great Baddow Reviews (139)

Total of 139, showing 41-60
9.6

Greenwood Court Great Baddow has a Review Score of 9.6 (9.611) out of 10, based on 33 reviews in the last 2 years. Over all time Greenwood Court Great Baddow has 139 reviews.

Overall Experience

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Date Published

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Review from Gerald S (Brother of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the staff very friendly and helpful.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, we appreciate your time in doing this. I will ensure your comments get to all of the staff.


Thank you once again.


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Review from Sheila S (Sister-in-law of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the staff very friendly, and helpful.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

We really do appreciate you filling out a review card for us, it means a lot to all of the staff. I will ensure this is cascaded to all staff.


Thank you.


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Review from G M (Son of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good overall standards of care, very comfortable home, welcoming staff.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Many thanks in completing one of our review cards, it means a lot to the staff at Baycroft.
Thank you.


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Review from Jennie C (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Baycroft in March 2021. From the very first day she was shown love and care and everything that she needed was there for her. Every time I see her she tells me how lucky she is and what wonderful care she receives. She feels completely safe in this warm and friendly environment.
The staff all give their time to the residents, stopping for a chat or helping them if they need it. As a daughter, I can know that she is well cared for in beautiful surroundings and this gives me peace of mind. There is always someone there to answer any questions I may have and anything that Baycroft feel the relatives need to know is communicated well. This is a care home with an emphasis on the word CARE.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards, we really do appreciate your comments and they will be passed down to all members of the staff


Thank you


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Review from Debbie (Daughter of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As well as entering her end of life journey, my mother needed to spend some time in hospital. When she was very poorly, each time I visited her there were care staff with her when I arrived, talking to her, holding her hand, and helping her with her food and drink. The warmth they showed to her and
to me was truly moving. Following her return from 10 days in hospital, she was much better so did not receive so much attention. However, all the staff - reception, hospitality, management, as well as, of course, the care staff all know her and me and are really interested in her progress - showing real pleasure when she is better. She has had her 97th birthday in isolation following her hospital visit and is looking forward to being allowed out of her room. We know that her end of life is on the way, but feel very secure that she will be very looked after all the way on her journey and will be encouraged to make the most of the time that she has.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time to complete the review card, we really do appreciate your comments, I will ensure all the staff are aware of them.


Thank you


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Review from Janet H (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for just over two years. She is 94 years young and has flourished since her arrival. The restrictions during these strange Covid times have been difficult for us all. However, I do feel the staff generally have been as supportive as possible. Any concerns arising have been
dealt with in a timely and sensitive manner. My mum attends all the activities made available to her. I appreciate the events timetable and newsletter, which allows me to remind and chat to Mum about them. I look forward to the increase of external entertainers again. She enjoys the menu and company in the restaurant: her weight loss is cured! She says how kind everyone is to her, which is invaluable for her family in these restricted times. I am able to observe this too from the interaction when at the home. We all as a family eagerly await the easier flow of visiting again, but appreciating the safety of residents must be a priority.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for completing one of our reviews; we really appreciate you taking the time. I will ensure your comments are cascaded down to all of the staff.
Thank you once again.


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Review from Sarah S (Daughter of Resident) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful home. All staff from the receptionist to the care manager and assistants are polite and friendly and my Mum is receiving an excellent standard of care.
When she moved to the home for nursing care one month ago she was weak and withdrawn and she is now embracing everything the home
has to offer including the wonderful meals.
She does activities every day and has the opportunity to have her hair done regularly which she loves.
Nothing is too much trouble for the staff and I wouldn’t hesitate in recommending this home.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for taking the time in completing a review for us, it is very much appreciated and welcome your comments, Thank you


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Review from J C (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If you want a home from home, come to us! This is a home!

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time to complete one of our review cards.
We really appreciate your comments.
Thank you.


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Review from Simeon B (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baycroft Great Baddow team made moving Mum and Dad into the home very easy despite the Covid-19 lockdown. The care and attention that they both have received from all members of staff from senior management, to the care team and to the admin team have been excellent. They are both settling in really
well and have made new friends, are enjoying the residents' activities that have now restarted and especially love the food and the chance to talk to the chef about what they like to eat. Mum even said that she felt young again given the pampering she gets. From my perspective I have found the staff very responsive, nothing is too much bother and I have received regular updates on what is happening and any concerns that arise. I feel that Mum and Dad are being safely looked after and are being treated with dignity. I also appreciate the link that the home has with the local GP surgery and the fact that they can actually see a doctor on a regular basis.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Many thanks for taking the time in completing our review card online, we really do appreciate it. I will ensure all staff are aware of your kind comments, this really does go a long way.
Most importantly we will ensure to deliver the best care to both your mum and dad.
Thank you again.


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Review from Claire P (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father joined Baycroft after being very ill and enduring a traumatic hospital stay with us unable to visit due to Covid. As a family, we decided that having lived independently beforehand that he was in need of more support with his day-to-day living. He was very weak when he joined Baycroft but
the care and attention he has received whilst there by the caring staff who never fail to inform us promptly of any changes to his health, he is now enjoying taking part in activities daily and always has a story to tell when we ring/visit him. We are always informed of the delicious meals that he has and enjoys and loves the company of all the carers. The hard work is so much appreciated and the support they give us as a family is second to none and a joy to communicate with on a very regular basis.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, we really appreciate your comments and I will ensure this is cascaded down to all of the staff.


We will endeavour to give your father the best quality care here at Baycroft.


Thank you once again.


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Review from Annie S (Daughter of Resident) published on 23 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even after only a short time, Mum has settled in well and feels secure that the staff know how to look after her special nursing needs. Baycroft has exceeded my expectations in the way all members of staff have dealt with the family from the initial enquiry to ongoing calls as Mum settles in. I feel
able to contact the care home with any queries and they are promptly and politely dealt with. This has helped in what has been a difficult and stressful time for Mum and her family.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, we really do appreciate your comments and I will cascade this down to the staff.


Thank you once again


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Review from Carole B (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They made moving my father into a care home during Covid as stress-free as it could be.
Communication with the home has been fantastic. Every member of staff that I have so far seen have gone out of their way to help me and my father in any way possible. Even though it’s early days (Dad has only moved
in this week after losing his wife in February). It was so lovely to hear him saying that he was very happy with the room and the food was brilliant.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards, it really does mean a lot to us.
We will endeavour to maintain a high standard of quality care for your father.
Thank you.


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Review from C L (Son of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention that Mum has received whilst being in Baycroft have been excellent. All the staff and personnel across the whole spectrum of jobs within the home are so hardworking and dedicated. This is especially appreciated as the past 6-months have been so incredibly challenging. Mum says
she feels comfortable, safe and secure, which is great.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you in completing one of our review cards. It certainly has been a difficult time for us all, but I'm so pleased your mum feels safe and comfortable. Our residents are our priority in keeping them looked after at all times.
I will cascade your comments to all of the staff - thank you.


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Review from Jacqueline C (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Baycroft, mum has been treated with nothing less than courtesy and kindness. The care team, nurses and entertainment team are amazing and treat her with consideration at all times. Facilities and surroundings are excellent and the staff are supportive of family members as well as residents.
No query or question re her care is dismissed as trivial or annoying.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards, we really appreciate your comments and will ensure all staff are aware of your comment.
Thank you.


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Review from N L F (Son of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with you now for over two years and she and the whole family are delighted at the high standard of care she has received - both physical and emotional. She refers to Baycroft as her home. We are particularly impressed by the amount of stimulation you provide for the residents and
have been blown away by your dedication during Covid.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much in completing a review, we really do appreciate your comments and I will ensure this is cascaded down to the staff and management team.
We will endeavour to maintain the high standard of care to your mum.
Thank you.


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Review from M D (Grandson of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is happy here.
Oustanding facilities and care staff.
She was very much against the move into the home, but she soon came around when she had stayed there for a short period of time.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards, really do appreciate it. I will take this to our management team who will take your comments on board.
Thank you, once again.


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Review from J B (Son of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home have always been friendly and helpful. My mother has been a resident since March and unfortunately arrived only three weeks before covid forced the home to close to visitors. During the lockdown, we, relatives have been well informed with the situation in the home. I am very
happy with my mother's care.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for taking the time in completing one of our review cards, I will ensure all the staff are aware of your comments. We thank you and will continue to care for your mum with the utmost professional care we can deliver at Baycroft.


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Review from Allison T (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother became a resident in 2018, I can only praise the home and the staff therein. At the time she became a resident, the home had newly opened and she was only one of a handful of residents. The care and love she has received, has been second to none. Care and attention was always a priority
as the home grew, which was deliberately slow over a period of time to ensure the happiness of the residents already in-situ and those joining the community. Some, but not all, of the staff have been at the home from the start, which has meant a continuity of care throughout her decline. Accommodation and food are both excellent - a particular favourite (which all the staff know) is the occasional bacon sandwich!
Would highly recommend the home to anyone who has a relative, who during their latter years, requires help and assistance.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you in taking the time in completing one of our review cards, we really do appreciate it and I know it will mean so much to all of the staff especially through some difficult times over the past few months. We will endeavour to care at the highest level we know best. Thank you again.


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Review from Deborah B (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Baycroft, due to the fact that the staff are very warm and welcoming, professional, diligent, caring and communication is outstanding.
COVID-19 has resulted in an extremely stressful and difficult time, however, the staff at Baycroft have managed the situation with tremendous
professionalism and genuine care for my mum and my sister and I have been well informed of what has been occurring within the home at all times.
I have had very regular contact with one of Mum's carers in particular and this contact has been both reassuring and supportive during this very difficult time.
Facetime was easily arranged and as Mum has a phone in her room we have been able to keep in good contact.
I cannot thank the staff at Baycroft enough for all that they have done.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Many thanks for completing one of our review cards, we really do appreciate your comments, all of which will be cascaded down to all staff. It will be a great boost to all of the staff in this troubled time. Thank you.


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Review from Dorothy O (Daughter-in-law of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff and excellent facilities. The only downside is the lack of sufficient parking.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the trouble in completing one of our review cards, we really do appreciate your comments.
Thank you.


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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Greenwood Court Great Baddow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Greenwood Court Great Baddow is calculated as follows: ( (284 Excellents x 5) + (63 Goods x 4) + (22 Satisfactorys x 3) + (14 Poors x 2) ) ÷ 383 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenwood Court Great Baddow is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (6)

Rebecca

Rebecca Harris

Job Title: Home Manager

Joined: 2022

My name is Rebecca Harris


I have worked in care for over 5 years and have recently been promoted to Home manager at Great Baddow, in which I look forward to supporting the home and the team and most importantly ensuring our residents are well cared for and looked after.


I am so lucky to be given this opportunity and will bring my experience and knowledge to my new job role.


Sherry

Sherry Jabonillo

Job Title: Deputy Manager

Joined: 2023

Sherry Jabonillo joined Greenwood Court in December 2023 as a Senior Carer and was recently promoted to Deputy Manager.
With over 15 years of experience in care, Sherry finds real purpose in looking after the residents. She has always believed that caring for others is her true calling and is proud to be part of a team that shares this commitment.
Sherry has completed NVQ Levels 2 and 3 in Health and Social Care and is currently working towards Level 4.


Chistopher

Chistopher Pilgrim

Job Title: Head Chef

Joined: 2019

Hello my name is Christopher, Head Chef of this beautiful care home in Great Baddow


I started my career straight away after leaving school in 1991, working in various prestigious establishments.


In 2001 I decided to return to college and study patisserie. I worked in a few famous establishments including Harrods, where I received 'The Chairman Award For Excellence' during my role as head of pastry in the Georgian restaurant.


I founded my own company in 2007 that supplied high-quality desserts and gateaux across central Essex. I won the award of 'New Small Business' from the 'Mid Essex Business Awards' in 2009.


I left my patisserie in 2014 to spend more time with my 3 children. I am now with Great Baddow to continue producing a standard of excellence.


Colin

Colin Mace

Job Title: Lifestyle and Well-being Coordinator

Joined: 2018

I joined Great Baddow over 5 years ago as one of the initial intakes of staff for the home.


During the first 6 months after opening, I spent a lot of time working downstairs, but as the home filled up with residents, I found myself working more and more in the kitchen where I was originally employed.


I've always found it easy to build relationships with the residents, have always loved having a laugh and a joke but also a serious and in-depth conversation when required. I believe in treating people as individuals, centring my interaction and relationships with them accordingly.


I enjoy both group and individual activities and catering to both the wants and needs of the residents. I believe I am a good communicator but I also can listen. This may be my first official role in the capacity of an activity coordinator, but I do have many years of experience interacting and communicating with people from a wide range of social backgrounds.


Lynsey

Lynsey Smith

Job Title: Home Administrator

Joined: 2023

Hello, I’m Lynsey, I am the Home Administrator here at Great Baddow.


I worked in Care previously during COVID-19 so the opportunity to join the team at Great Baddow has been great and every day really is different.


Having had my own family members spend time in Care Homes, I know how important it is just to take a few moments out of your day to talk to someone, working at Great Baddow gives me the opportunity to do that every day.


I look forward to meeting more of the Baddow community as I settle into my new role.


Lisa

Lisa Crockart

Job Title: Receptionist

Joined: 2023

Hi, my name is Lisa and I’m one of the Receptionists at Great Baddow. I spent many years working as an administrator, but when two of my daughters got diagnosed with a serious medical condition, I had to spend a lot of time helping out in their school and also had to work from home.


After a few years, I realised I missed working with others.


So earlier this year I joined Great Baddow as a Receptionist. I love that every day is different and I enjoy chatting with all the residents and their families and friends. It’s great being part of the lovely team, knowing we are all doing our best to care for the residents and make them happy.