Greenwood Court Great Baddow

Molrams Lane, Great Baddow, Chelmsford CM2 7TL
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9.6 139 Reviews
  • Greenwood Court Great Baddow, Chelmsford
Greenwood Court Care Home is a purpose-built luxurious home for up to 64 residents. The home is conveniently located south-east of Chelmsford, close to the A12 and local train stations. The highly trained care team provides 24-hour care and takes time to get to know residents and their needs individually, offering a truly person-centred approach.

The highly trained care team focuses on providing tailored residential and specialist dementia care spread across two floors. For those seeking short-term respite care, especially after hospital stays, the home offers convalescence stays.

As you enter, you'll feel enveloped by a comforting and inviting ambience. The care team prides itself on excellent amenities, ensuring the utmost care, support, and social engagement are extended with dignity, warmth, and empathy. The team at Greenwood Court creates a nurturing environment where residents can thrive.

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Care Provided by Greenwood Court Great Baddow

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Harris (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Greenwood Court Great Baddow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Greenwood Court Great Baddow to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • On-site car park.


Greenwood Court Great Baddow Reviews (139)

Total of 139, showing 61-80
9.6

Greenwood Court Great Baddow has a Review Score of 9.6 (9.611) out of 10, based on 33 reviews in the last 2 years. Over all time Greenwood Court Great Baddow has 139 reviews.

Overall Experience

  • 111
  • 24
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Date Published

139
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Review from M H (Daughter of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been at Baycroft for 4 days but so far so good. The home is sparkling new and clean, smell nice too! The staff have been really helpful and never rush any interaction so far. I have noticed residents with worse dementia being treated fairly/firmly but never cruelly. The food is excellent
and family members are welcome to have lunch with residents and feel included in life at Baycroft.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you in completing one of our review cards, we really do appreciate your comments and will cascade this down to all staff.


Thank you


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Review from Tina C (Daughter of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad needed more care than I could provide for him in his own home, he wasn't eating very much and was losing weight, as well as feeling lonely.
I made arrangements for him to go into Baycroft for four weeks respite care and at the end of it, he said he didn't want to go back home. He has gained
weight, is walking better and is much happier. There were a few very minor issues in the beginning, which there are bound to be, but overall the staff are fantastic with him and are taking very good care of him. They even got his favourite brand of tea for him. There is always something there for him to do or someone to chat with. Needless to say, he got his way and he is now a permanent resident.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards, we really do appreciate your comments. We will ensure to maintain the care that your father deserves and look forward to him being a happy man living at Baycroft.
Thank you.


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Review from Penny S (Daughter of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was living independently in the family home but at 91 she was struggling with everyday tasks especially as her mobility is poor. She was determined she wanted to stay in her home but came to Baycroft, Great Baddow for two weeks "holiday". At the end of that time, she didn't want to go home
and be alone. She said that everyone was so welcoming, helpful and caring. The food is amazing and nothing is too much trouble. It was a big change for her but being able to decorate her room with pictures and photos from home has really helped her settle. She is getting to know the names of the staff and other residents and has enjoyed all the pre-Christmas activities and outings. She feels safe and secure knowing there is always someone on hand to help, to talk with and to listen.
It has given the family peace of mind to know she is being so well looked after and the great-grandchildren love the entertainment suite.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time and trouble in completing one of our review cards we really do appreciate your comments and will cascade this down to all of the staff.
Thank you


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Review from Joanne L (Daughter-in-law of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy here and always comments on how good and caring the staff are. There are lots of activities and facilities to keep the residents amused and we are always made to feel welcome when we visit.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you in completing one of our review cards, we really do appreciate your comments and will ensure this is cascaded down to all of the staff.


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Review from C N (Daughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff go out of their way to make Mum feel at home and try to include her in activities etc. I have no concerns about her welfare.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you in completing one of our review cards, we really do appreciate your comments and will cascade this down to all of the staff.
Thank you.


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Review from J G (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful care home with very attentive caring staff. They have helped Mum settle in very well. The only stressful part is the parting. This really needs to be addressed on an urgent basis.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you in taking the time in completing one of our review cards, we really do appreciate your comments.
Thank you.


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Review from R L (Relative of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the standard of care. As relatives, we are always made most welcome and enjoy the occasional meal here. It would be better if residents are encouraged to use the large areas, leaving space in the reception area. The one major drawback is the lack of spaces in the car park.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Many thanks in completing one of our review comments, we really do appreciate your comments and will ensure this is cascaded down to our staff.
Thank you.


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Review from L P (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walked in you were greeted by staff members who were friendly and very helpful! They made you settle in quickly, made a fuss of you and treat you with dignity and respect. It is just brilliant. Cannot thank them enough for the care my parent has received from them.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much in completing one of our review cards, we really do appreciate your comments and we will continue in keeping our standards of a high standard.
Thank you.


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Review from Janet B (Respite Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rooms I found very hard in a wheelchair to get around the bathroom, especially as there is no room to turn a wheelchair round to close the bathroom door. Also, I was told by the Deputy Manager washing goes up in the morning and back the next day. You have more and more residents coming every week, how
can you expect the staff to do bed/towels and all residents' washing? Staff have been brilliant. Entertainment for the elderly is good. Very welcoming place.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you in completing one of our review cards, we really do appreciate your comments, all of which we will take on board to address them to the relevant department.
Thank you once again.


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Review from P H (Resident) assisted by family/friend published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and helpful. Home is lovely and clean. It is a pleasure to have stayed here.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much in completing one of our review cards and your kind comments. I will ensure to cascade this to all of the staff and look forward to seeing you in the near future.


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Review from H J (Daughter of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Baycroft, we all feel assured that mum is in a safe and kind environment. All the staff are very approachable and hopefully this is the beginning of mum regaining her confidence.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing our review for Baycroft, Great Baddow , we will continuing in delivering the best care for your mum and look forward in seeing her at one of our activities in the near future.


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Review from R B (Daughter of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in for two weeks respite post pneumonia. She was very happy with her care. The room was large, comfortable and well furbished. The food was excellent and the staff very kind and efficient. However, from my point of view, clearly, they were understaffed, particularly at weekends when I
myself picked up another patient in her room, who had fallen earlier. Mum's medication was only checked once or twice and activities often cancelled.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time to complete a review card. I will cascade your comments down to management staff.
Thank you.


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Review from C J (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my father's first respite care. Baycroft Great Baddow did not disappoint. From the moment my father arrived, all the staff were very welcoming. It reassured my husband and I, that Dad was in good hands. I spoke to the nurse on duty a few times during the respite care and both of them were very
informative of my father's care and put my mind at rest. The care staff, activities, kitchen, laundry, hairdresser, reception, nurses and management all came to say goodbye when he left. It was really lovely.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much in taking the time in completing our review, we really do appreciate this and will cascade your comments to all of the staff.


Thank you.


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Review from Piers E (Husband of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely perfect in every way. Very professional, courteous and sensitive to my wife and to me. I would not hesitate to recommend Baycroft to anyone. The staff are at the top of their profession and are to be commended for their dedication to their work. Thank you Baycroft.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, I will ensure that all staff are aware of your kind words. Thank you


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Review from Steven W (Son of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting many care homes in the Chelmsford area we came across Baycroft.
All I can say is, 'if I need care in my later years this is the place I want to be'. It feels like home.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing our review cards and your comments, we will endeavour to maintain the highest standard of care for your mum and other residents. Thank you.


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Review from D O (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feel well looked after. Most staff are very caring.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards, we really do appreciate your kind comments and will cascade this down to our staff.


Thank You.


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Review from L B (Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy to live here. Very efficient staff.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards, we really do appreciate your kind comments and will cascade this down to our staff.


Thank You.


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Review from A W (Daughter-in-law of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law has settled in well after moving from her home of 55 years. We are extremely pleased with the range of activities on offer which has been thoroughly involved in. Carers are all very friendly and treat the residents with respect, as do the nurses, hostesses, cleaners and management.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards, we really do appreciate your kind comments and will cascade this down to our staff.


Thank You.


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Review from Lisa T (Daughter of Resident) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care home. The treatment my dad is receiving is first class! We too as family also get great treatment on our visits. The home and all staff are fantastic and couldn’t do enough for dad or us. So pleased was referred to this home by a friend. Could not be happier with our choice.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time to complete one of our review cards, I will ensure I cascade all the information to all of the staff.


Thank you.


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Review from Jeffrey G (Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable, clean and orderly. Carers are very good, friendly and always very attentive.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

We really do appreciate you completing one of our review cards, Thank you


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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Greenwood Court Great Baddow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Greenwood Court Great Baddow is calculated as follows: ( (284 Excellents x 5) + (63 Goods x 4) + (22 Satisfactorys x 3) + (14 Poors x 2) ) ÷ 383 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenwood Court Great Baddow is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (6)

Rebecca

Rebecca Harris

Job Title: Home Manager

Joined: 2022

My name is Rebecca Harris


I have worked in care for over 5 years and have recently been promoted to Home manager at Great Baddow, in which I look forward to supporting the home and the team and most importantly ensuring our residents are well cared for and looked after.


I am so lucky to be given this opportunity and will bring my experience and knowledge to my new job role.


Sherry

Sherry Jabonillo

Job Title: Deputy Manager

Joined: 2023

Sherry Jabonillo joined Greenwood Court in December 2023 as a Senior Carer and was recently promoted to Deputy Manager.
With over 15 years of experience in care, Sherry finds real purpose in looking after the residents. She has always believed that caring for others is her true calling and is proud to be part of a team that shares this commitment.
Sherry has completed NVQ Levels 2 and 3 in Health and Social Care and is currently working towards Level 4.


Chistopher

Chistopher Pilgrim

Job Title: Head Chef

Joined: 2019

Hello my name is Christopher, Head Chef of this beautiful care home in Great Baddow


I started my career straight away after leaving school in 1991, working in various prestigious establishments.


In 2001 I decided to return to college and study patisserie. I worked in a few famous establishments including Harrods, where I received 'The Chairman Award For Excellence' during my role as head of pastry in the Georgian restaurant.


I founded my own company in 2007 that supplied high-quality desserts and gateaux across central Essex. I won the award of 'New Small Business' from the 'Mid Essex Business Awards' in 2009.


I left my patisserie in 2014 to spend more time with my 3 children. I am now with Great Baddow to continue producing a standard of excellence.


Colin

Colin Mace

Job Title: Lifestyle and Well-being Coordinator

Joined: 2018

I joined Great Baddow over 5 years ago as one of the initial intakes of staff for the home.


During the first 6 months after opening, I spent a lot of time working downstairs, but as the home filled up with residents, I found myself working more and more in the kitchen where I was originally employed.


I've always found it easy to build relationships with the residents, have always loved having a laugh and a joke but also a serious and in-depth conversation when required. I believe in treating people as individuals, centring my interaction and relationships with them accordingly.


I enjoy both group and individual activities and catering to both the wants and needs of the residents. I believe I am a good communicator but I also can listen. This may be my first official role in the capacity of an activity coordinator, but I do have many years of experience interacting and communicating with people from a wide range of social backgrounds.


Lynsey

Lynsey Smith

Job Title: Home Administrator

Joined: 2023

Hello, I’m Lynsey, I am the Home Administrator here at Great Baddow.


I worked in Care previously during COVID-19 so the opportunity to join the team at Great Baddow has been great and every day really is different.


Having had my own family members spend time in Care Homes, I know how important it is just to take a few moments out of your day to talk to someone, working at Great Baddow gives me the opportunity to do that every day.


I look forward to meeting more of the Baddow community as I settle into my new role.


Lisa

Lisa Crockart

Job Title: Receptionist

Joined: 2023

Hi, my name is Lisa and I’m one of the Receptionists at Great Baddow. I spent many years working as an administrator, but when two of my daughters got diagnosed with a serious medical condition, I had to spend a lot of time helping out in their school and also had to work from home.


After a few years, I realised I missed working with others.


So earlier this year I joined Great Baddow as a Receptionist. I love that every day is different and I enjoy chatting with all the residents and their families and friends. It’s great being part of the lovely team, knowing we are all doing our best to care for the residents and make them happy.