Greenwood Court Great Baddow

Molrams Lane, Great Baddow, Chelmsford CM2 7TL
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9.6 139 Reviews
  • Greenwood Court Great Baddow, Chelmsford
Greenwood Court Care Home is a purpose-built luxurious home for up to 64 residents. The home is conveniently located south-east of Chelmsford, close to the A12 and local train stations. The highly trained care team provides 24-hour care and takes time to get to know residents and their needs individually, offering a truly person-centred approach.

The highly trained care team focuses on providing tailored residential and specialist dementia care spread across two floors. For those seeking short-term respite care, especially after hospital stays, the home offers convalescence stays.

As you enter, you'll feel enveloped by a comforting and inviting ambience. The care team prides itself on excellent amenities, ensuring the utmost care, support, and social engagement are extended with dignity, warmth, and empathy. The team at Greenwood Court creates a nurturing environment where residents can thrive.

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Care Provided by Greenwood Court Great Baddow

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Harris (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Greenwood Court Great Baddow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Greenwood Court Great Baddow to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • On-site car park.


Greenwood Court Great Baddow Reviews (139)

Total of 139, showing 81-100
9.6

Greenwood Court Great Baddow has a Review Score of 9.6 (9.611) out of 10, based on 33 reviews in the last 2 years. Over all time Greenwood Court Great Baddow has 139 reviews.

Overall Experience

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Review from Doris G (Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable, always clean and the carers are all excellent.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards we really do appreciate your comments.


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Review from Patricia Ann G (Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean, the staff members are very good. The care of the workers is also very good.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for completing one of our reviews for us at Baycroft


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Review from Kathleen L (Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault it. Very happy here.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for your kind review, we really do appreciate your comments. I will ensure that they are cascaded down to all staff.


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Review from Roy W (Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Baycroft. Service, food etc, very good. I feel safe in this home.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for your kind comments, we really do appreciate your views on us as a home. Thank you.


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Review from William B (Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for all your comments, we really do appreciate them. I will ensure all members of the staff are aware of your comments.


Thank you.


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Review from Wilma R (Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a beautiful home, that anyone would love. The staff are very helpful.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time to complete a review for us, we really do appreciate your comments and will cascade this down to all of the staff.


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Review from Carolyn E (Daughter of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is always clean and dressed. She also attends various activities and outings with encouragement. The carers are attentive and patient. All our family enjoy visiting.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you taking the time in completing a review for us, we really do appreciate your comments and will cascade the down to all staff. Thank you.


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Review from Sue F (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home furnished to a very high standard. Carers are kind, friendly and always make time to talk to you. The new manager is very approachable and helpful. I am very happy with the care my father is receiving. No one wants to have a parent in a home but I feel very happy that he is there as I
know he’s treated kindly and with respect.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time to complete our review, I will ensure our staff have your feedback, we really do appreciate your comments.


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Review from Jan B (Daughter of Resident) published on 17 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother is receiving at Baycroft is exceptional. The staff are kind, caring, considerate but most of all loving. Nothing is too much trouble for them and they are ready to listen and give advice to family members when necessary. Everyone is very well trained and professional. There is
so much going on to stimulate the residents and this has improved my mother's quality of life so much. This is how elderly people should be looked after and Baycroft sets the standard for all care homes.
Baycroft is bright, happy, full of life, laughter, smiles and especially love. I cannot praise it enough.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing our review for us. I appreciate your comments and will cascade this down to all of the staff.


Thank you.


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Review from Claire L (Daughter of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Baycroft is the most superb home.
I can highly recommend them.
Wonderful care, fabulous staff who go the extra mile.
I visited many homes in Essex and this is by far the best.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing a review for us, we will endeavour to keep our standards to a high Level across all areas.


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Review from David G (Son of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care being given to our Mother who is in the dementia unit. The standard of accommodation is first class and we consider to be the best locally.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you in taking the time to complete a review for us. We really do appreciate your time in doing this and your comments will be cascaded down to all levels of staff.


Thank you.


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Review from Neil B (Son of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful building with good sized rooms.
The staff are fully engaged in providing considerate and thoughtful care.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you in taking the time to complete a review for us. I will cascade your comments to all of our staff, thank you.


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Review from Gary A (Nephew of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well appointed 'home' with extensive new facilities and grounds.
Staff are caring and patient, with residents and visitors alike made to feel extremely welcome.

Reply from Wendy Twydell, Customer Relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards. We really do appreciate your comments.
Thank you.


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Review from Wendy P (Friend of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, excellent manner. Cleanliness is spot on, very friendly. Lots of stuff going on, making visitors very welcome. Very contented.


No problems what so ever, cannot fault anything.


Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Many thanks for completing one of our review cards, we really do appreciate your kind comments.


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Review from Peter S (Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Baycroft Great Baddow is akin to a four, if not five-star hotel. The building, furnishing, equipment and catering are superb. Care staff and nursing are excellent, they really care.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards, we really do appreciate your comments and we will continue to maintain the high standards we deliver at Baycroft.


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Review from Andrew B (Respite Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a fortnight at the home. The care and dignity I get from the staff and management was all you could ask for I would have no hesitation in recommending it to my friends and family.

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Review from Christine R (Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident at Baycroft Great Baddow for two weeks before Christmas 2018 after major foot surgery which required me to have my foot raised above my heart for two weeks and with only 5/10 minutes of mobility per hour. (Toes above my nose) so I was effectively bed-ridden for two weeks. The carers
and nurses and all staff at Baycroft made this an excellent time (and bearable for me) with very good care, a very good safe environment with delicious food. All aspects that I needed were looked after such as clothes washing. I didn't have to worry about anything. This made the perfect recovery for the first two weeks when I then came home as I was then allowed to mobilise more. Many thanks to everyone at Baycroft.

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Review from G B (Son of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident of Baycroft Great Baddow now for 6 months.
The home has many positives. A very high standard of living accommodation with most attractively appointed rooms, public areas, gardens. The staff are friendly and caring and the home has a very pleasant, welcoming atmosphere.
But,
the major, major problem is the excessive waiting time for care assistance.
For Mum, who is totally immobile, waits of, on occasions, 45 - 90 minutes for assistance with toileting is distressing, uncomfortable and unacceptable.
A main cause of this seems to be inadequate staffing numbers, high turnover and hence pressure on existing staff.
In this respect, Baycroft does not live up to its 'luxury billing'.

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Review from B L (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very caring, friendly.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards we really do appreciate it. Your comments will be cascaded to all of the staff


Thank you


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Review from D P (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum entered Baycroft the staff have carefully monitored and assessed her needs.
All the staff are friendly and caring and keen 'to get it right' individually for Mum.
Knowing that she is well cared for and stimulated throughout the day with activities is a huge relief and the atmosphere
within the home enables us to enjoy being a family.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you in taking the time in competing one of our review cards we really do appreciate it


we will continue to stride in quality and with professional care given to all of our residents


Thank you


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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Greenwood Court Great Baddow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Greenwood Court Great Baddow is calculated as follows: ( (284 Excellents x 5) + (63 Goods x 4) + (22 Satisfactorys x 3) + (14 Poors x 2) ) ÷ 383 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenwood Court Great Baddow is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (6)

Rebecca

Rebecca Harris

Job Title: Home Manager

Joined: 2022

My name is Rebecca Harris


I have worked in care for over 5 years and have recently been promoted to Home manager at Great Baddow, in which I look forward to supporting the home and the team and most importantly ensuring our residents are well cared for and looked after.


I am so lucky to be given this opportunity and will bring my experience and knowledge to my new job role.


Sherry

Sherry Jabonillo

Job Title: Deputy Manager

Joined: 2023

Sherry Jabonillo joined Greenwood Court in December 2023 as a Senior Carer and was recently promoted to Deputy Manager.
With over 15 years of experience in care, Sherry finds real purpose in looking after the residents. She has always believed that caring for others is her true calling and is proud to be part of a team that shares this commitment.
Sherry has completed NVQ Levels 2 and 3 in Health and Social Care and is currently working towards Level 4.


Chistopher

Chistopher Pilgrim

Job Title: Head Chef

Joined: 2019

Hello my name is Christopher, Head Chef of this beautiful care home in Great Baddow


I started my career straight away after leaving school in 1991, working in various prestigious establishments.


In 2001 I decided to return to college and study patisserie. I worked in a few famous establishments including Harrods, where I received 'The Chairman Award For Excellence' during my role as head of pastry in the Georgian restaurant.


I founded my own company in 2007 that supplied high-quality desserts and gateaux across central Essex. I won the award of 'New Small Business' from the 'Mid Essex Business Awards' in 2009.


I left my patisserie in 2014 to spend more time with my 3 children. I am now with Great Baddow to continue producing a standard of excellence.


Colin

Colin Mace

Job Title: Lifestyle and Well-being Coordinator

Joined: 2018

I joined Great Baddow over 5 years ago as one of the initial intakes of staff for the home.


During the first 6 months after opening, I spent a lot of time working downstairs, but as the home filled up with residents, I found myself working more and more in the kitchen where I was originally employed.


I've always found it easy to build relationships with the residents, have always loved having a laugh and a joke but also a serious and in-depth conversation when required. I believe in treating people as individuals, centring my interaction and relationships with them accordingly.


I enjoy both group and individual activities and catering to both the wants and needs of the residents. I believe I am a good communicator but I also can listen. This may be my first official role in the capacity of an activity coordinator, but I do have many years of experience interacting and communicating with people from a wide range of social backgrounds.


Lynsey

Lynsey Smith

Job Title: Home Administrator

Joined: 2023

Hello, I’m Lynsey, I am the Home Administrator here at Great Baddow.


I worked in Care previously during COVID-19 so the opportunity to join the team at Great Baddow has been great and every day really is different.


Having had my own family members spend time in Care Homes, I know how important it is just to take a few moments out of your day to talk to someone, working at Great Baddow gives me the opportunity to do that every day.


I look forward to meeting more of the Baddow community as I settle into my new role.


Lisa

Lisa Crockart

Job Title: Receptionist

Joined: 2023

Hi, my name is Lisa and I’m one of the Receptionists at Great Baddow. I spent many years working as an administrator, but when two of my daughters got diagnosed with a serious medical condition, I had to spend a lot of time helping out in their school and also had to work from home.


After a few years, I realised I missed working with others.


So earlier this year I joined Great Baddow as a Receptionist. I love that every day is different and I enjoy chatting with all the residents and their families and friends. It’s great being part of the lovely team, knowing we are all doing our best to care for the residents and make them happy.