Greenwood Court Great Baddow

Molrams Lane, Great Baddow, Chelmsford CM2 7TL
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9.6 139 Reviews
  • Greenwood Court Great Baddow, Chelmsford
Greenwood Court Care Home is a purpose-built luxurious home for up to 64 residents. The home is conveniently located south-east of Chelmsford, close to the A12 and local train stations. The highly trained care team provides 24-hour care and takes time to get to know residents and their needs individually, offering a truly person-centred approach.

The highly trained care team focuses on providing tailored residential and specialist dementia care spread across two floors. For those seeking short-term respite care, especially after hospital stays, the home offers convalescence stays.

As you enter, you'll feel enveloped by a comforting and inviting ambience. The care team prides itself on excellent amenities, ensuring the utmost care, support, and social engagement are extended with dignity, warmth, and empathy. The team at Greenwood Court creates a nurturing environment where residents can thrive.

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Care Provided by Greenwood Court Great Baddow

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Harris (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Greenwood Court Great Baddow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Greenwood Court Great Baddow to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • On-site car park.


Greenwood Court Great Baddow Reviews (139)

Total of 139, showing 101-120
9.6

Greenwood Court Great Baddow has a Review Score of 9.6 (9.611) out of 10, based on 33 reviews in the last 2 years. Over all time Greenwood Court Great Baddow has 139 reviews.

Overall Experience

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Date Published

139
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Review from Janet R (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and friendly.
Willing to help with anything.
The rooms are lovely and the home is bright and cheerful.
There are plenty of activities to engage the residents.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you in taking the time in completing one of our review cards


We really do appreciate your comments and will take them all on board


Thank you


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Review from Kenneth A (Brother-in-law of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the staff and carers very friendly and the home is like a 5-star hotel. The facilities are very nice, the food is fresh with plenty of choices and well presented.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards.
Your comments are greatly appreciated.
Thank you.


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Review from Joanne K (Daughter-in-law of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so lovely to see how happy my mother-in-law is at Baycroft. The staff are so friendly and there seems to be so much going on regarding activities, visits etc. The food is lovely and always nicely presented. The rooms are cosy and beautifully decorated.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards we really do appreciate your comments. Thank you.


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Review from A Q (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable and friendly.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for your comments, we will act on your scores accordingly with the management team


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Review from A C (Son of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful new home in a semi-rural setting. It has lots of facilities and resembles a 5-star hotel with light, airy and beautifully decorated rooms. The staff and management go out of their way to ensure that everyone has the best possible experience and are cared for in a professional and
kind way. When visiting, I am impressed with the level of care and smiles on the faces of both residents and staff.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing a review card, we really do appreciate your comments, thank you.


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Review from M H (Sister of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Easy access out of town situated. Entrance - very welcome - bright and clean.
Staff - came forward immediately to help us as it was 1st visit as relative recently joined the home.
Extremely clean, very efficient staff, no need to look for someone - always staff ready to help.
Excellent with patients
- lots of time, patience, so friendly using the patient name. Home radiated peace content, loving care really meant.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time to complete one of our review cards, we will endeavour to maintain the standard of care and the quality we can provide to a high standard at Baycroft.


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Review from J O (Granddaughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Baycroft is an excellent home, providing great care for my nan. The staff are so friendly and helpful.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you so much in completing one of our reviews cards.


We will endeavour to give your nan the best care and look after her at all times.


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Review from Marilyn K (Daughter-in-law of Resident) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Baycroft since February this year. It has been a difficult year for her as both her husband and sister died within a few months of each other. She is wheelchair bound and so totally dependent on the carers to do most things for her. I live in Canada and so cannot be much
help to her and so we really have come to depend on the support of the staff who have been so kind and helpful. It took my mother-in-law some time to settle in knowing that her home of 50 years has been sold on top of everything else wasn't easy but she does appreciate the support and company she now has. I also appreciate the regular emails that I get from the staff nurse letting me know how things are. Thank you.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards, we will continue to give your mother in law the best care and will look after her at all times, she's a delight to have here at Baycroft.


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Review from Morag C (Friend of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so friendly, kind and polite. Nothing is too much trouble. An amazing visit.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards, we will endeavour to maintain this standard of care and services within the home at all times.


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Review from Jeff C (Son of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were welcoming, however, I feel this home is very new as are the staff, and many people are still finding their way.
Mum was only in for a two week respite, as she has vascular dementia. She doesn't appear to have taken part in the planned activities, as during various visits by members
of my mums family, she was either laying on bed or sitting in the lounge, I know it's her choice to join in, and these were ad hoc visits, but it doesn't appear she was encouraged to.
Many tick box exercises that they don't follow through, i.e. when we arrived, two staff carried out a full inventory check of belongings, we apologised that we hadn't labelled her clothes, but advised don't worry they would do it. After her stay, advised all bags packed, and she had everything, when unpacking found a number of items missing, contacted the team on the day and they are looking into it, still waiting. Nothing was labelled.
The place has lots of potential but I don't feel they are there yet.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards , I have noted your comments and will be bringing this up to the relevant departments ensuring this does not happen again, although your mums stay was very enjoyable with us, I hope the area of laundry did not upset her .


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Review from Shirley G (Daughter of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father suffers with dementia and my when my mother could no longer look after him I looked at various care homes in the area for respite care. On visiting Baycroft I immediately felt that my father could be happy there and his initial two week respite has now become permanent.
The staff are all
very caring, patient, thoughtful and treat my father with dignity. Baycroft is similar to a luxury hotel and furnished accordingly. The only thing I would say is that the seating in the lounge area is not easy for elderly people to get up from, however, there is always someone there to lend a hand and assist. I am really pleased I chose Baycroft.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time to complete a review card, it's good to have your comments and we will, of course, cascade this down to all of the staff.


Thank you.


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Review from Chris W (Niece of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy coming here. Staff are so friendly and always willing to help.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you so much in completing one of our review cards, we really do appreciate your time in doing it. We look forward to seeing you having lunch with your aunt soon.


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Review from Rae J (Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Physically this home attracts the observer because so much thought and care has been given to the building and decoration. It is indeed a luxury building. However, it is the staff who create the ambience which greets you as you enter.


I cannot find the appropriate words to express my gratitude for

the respect, consideration and general attentiveness which is given to all patients at all times and without exception. A very happy staff who are never off duty. I don't ask for assistance, the staff ask me what they can do to help. Without reservation, I recommend Baycroft Great Baddow.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, we at Baycroft appreciate your kind comments and will cascade this down to all staff.
Thank you.


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Review from Amelia T (Resident) assisted by family/friend published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy and contented in Baycroft. I enjoy the meals.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards, we appreciate your kind comments and will continue in delivering high-quality care to all of our residents.


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Review from Eva F (Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care workers are wonderful, surroundings are very pleasant, food excellent with a pleasant atmosphere house-like, residents and staff are like friends and everything is clean.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for completing one of our reviews, we really do appreciate your kind comments.


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Review from Keith S (Friend of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Drove my mother to see her friend. We were met at the cafe and offered food and drink. Staff made us feel very welcome. The jellyfish and seahorses were amazing. The home felt very welcoming and friendly, with everyone looking very happy and content. A very clean home. Decor to a very high standard
with huge rooms.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you so much in taking the time to complete one of our review cards, we really do appreciate your comments and will strive to continue with excellence within Baycroft.


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Review from Tracy M (Friend of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Baycroft Great Baddow highly. The staff are very caring and attentive. I have a friend who recently became a resident with dementia and I was very impressed at how well and quickly that she settled in.
The staff feel that the residents should feel that it is their home and treat it
as such. Well done!

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of or reviews, we appreciate your kind comments and will continue to provide excellent in all areas of the home.


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Review from K A (Sister-in-law of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we have visited the staff are very friendly and accommodating, always ready for a chat.
The facilities are excellent and there is always refreshments offered on visits.
Good spacious outlook and pleasant surroundings and will look better when gardens are matured.
Overall opinion excellent.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards, we will endeavour to deliver excellence in all areas of the home.


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Review from Sharon R (Friend of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great friendly staff, very caring. A beautiful home, doesn't feel as if it's 'care home', the focus is on being a 'home' for its clients.
Nothing is too much for the staff, from the manager right down to domestics. They all work as a part of a very well run team.
I would highly recommend Baycroft.
Well
done, keep up the excellent work.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you for taking the time in completing one of our review cards, we appreciate your kind comments and will ensure we maintain these standards within our home Baycroft.


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Review from Helen D (Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall feel of the setting is friendly but professional. The rooms are well equipped and very comfortable.
The attention to detail is great and nothing is too much trouble for the friendly staff.
Spotlessly clean as well.

Reply from Wendy Twydell, Customer relationship Manager at Greenwood Court Great Baddow

Thank you so much for your kind comments, we will endeavour to maintain these standards within our home Baycroft


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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Greenwood Court Great Baddow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Greenwood Court Great Baddow is calculated as follows: ( (284 Excellents x 5) + (63 Goods x 4) + (22 Satisfactorys x 3) + (14 Poors x 2) ) ÷ 383 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenwood Court Great Baddow is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (6)

Rebecca

Rebecca Harris

Job Title: Home Manager

Joined: 2022

My name is Rebecca Harris


I have worked in care for over 5 years and have recently been promoted to Home manager at Great Baddow, in which I look forward to supporting the home and the team and most importantly ensuring our residents are well cared for and looked after.


I am so lucky to be given this opportunity and will bring my experience and knowledge to my new job role.


Sherry

Sherry Jabonillo

Job Title: Deputy Manager

Joined: 2023

Sherry Jabonillo joined Greenwood Court in December 2023 as a Senior Carer and was recently promoted to Deputy Manager.
With over 15 years of experience in care, Sherry finds real purpose in looking after the residents. She has always believed that caring for others is her true calling and is proud to be part of a team that shares this commitment.
Sherry has completed NVQ Levels 2 and 3 in Health and Social Care and is currently working towards Level 4.


Chistopher

Chistopher Pilgrim

Job Title: Head Chef

Joined: 2019

Hello my name is Christopher, Head Chef of this beautiful care home in Great Baddow


I started my career straight away after leaving school in 1991, working in various prestigious establishments.


In 2001 I decided to return to college and study patisserie. I worked in a few famous establishments including Harrods, where I received 'The Chairman Award For Excellence' during my role as head of pastry in the Georgian restaurant.


I founded my own company in 2007 that supplied high-quality desserts and gateaux across central Essex. I won the award of 'New Small Business' from the 'Mid Essex Business Awards' in 2009.


I left my patisserie in 2014 to spend more time with my 3 children. I am now with Great Baddow to continue producing a standard of excellence.


Colin

Colin Mace

Job Title: Lifestyle and Well-being Coordinator

Joined: 2018

I joined Great Baddow over 5 years ago as one of the initial intakes of staff for the home.


During the first 6 months after opening, I spent a lot of time working downstairs, but as the home filled up with residents, I found myself working more and more in the kitchen where I was originally employed.


I've always found it easy to build relationships with the residents, have always loved having a laugh and a joke but also a serious and in-depth conversation when required. I believe in treating people as individuals, centring my interaction and relationships with them accordingly.


I enjoy both group and individual activities and catering to both the wants and needs of the residents. I believe I am a good communicator but I also can listen. This may be my first official role in the capacity of an activity coordinator, but I do have many years of experience interacting and communicating with people from a wide range of social backgrounds.


Lynsey

Lynsey Smith

Job Title: Home Administrator

Joined: 2023

Hello, I’m Lynsey, I am the Home Administrator here at Great Baddow.


I worked in Care previously during COVID-19 so the opportunity to join the team at Great Baddow has been great and every day really is different.


Having had my own family members spend time in Care Homes, I know how important it is just to take a few moments out of your day to talk to someone, working at Great Baddow gives me the opportunity to do that every day.


I look forward to meeting more of the Baddow community as I settle into my new role.


Lisa

Lisa Crockart

Job Title: Receptionist

Joined: 2023

Hi, my name is Lisa and I’m one of the Receptionists at Great Baddow. I spent many years working as an administrator, but when two of my daughters got diagnosed with a serious medical condition, I had to spend a lot of time helping out in their school and also had to work from home.


After a few years, I realised I missed working with others.


So earlier this year I joined Great Baddow as a Receptionist. I love that every day is different and I enjoy chatting with all the residents and their families and friends. It’s great being part of the lovely team, knowing we are all doing our best to care for the residents and make them happy.