Claremont House

Wingfield Way, Beverley HU17 8XE
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9.8 91 Reviews
Claremont House, located in East Riding of Yorkshire, opened in April 2017. The home has 73 bedrooms with en-suite wet rooms.

The home delivers the best quality environment the region has to offer while providing the highest possible standards of care to ensure individuals get the attention and lifestyle they deserve.

Claremont House is equipped to accommodate people with high levels of health and personal care needs. The memory impairment facility provides accommodation that has been tastefully and sympathetically designed to offer a safe, secure and stimulating environment for people who may have varying degrees of memory impairment.
Menus are created by chefs who are experienced in providing a range of nutritious meals to suit all appetites, tastes and dietary requirements.

There is a wide range of daily activities on offer with opportunities for social interaction with like-minded people.
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Care Provided by Claremont House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jane Olafsen (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (71)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 4

Funding & Fees Guide for Claremont House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home for further information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Home offers Person Centred Care and as such, respectfully request visiting is avoided at mealtimes. The home is open to visits at any other time.


  • Parking

  • Parking on site


Claremont House Reviews (91)

Total of 91, showing 61-80
9.8

Claremont House has a Review Score of 9.8 (9.821) out of 10, based on 20 reviews in the last 2 years. Over all time Claremont House has 91 reviews.

Overall Experience

  • 73
  • 17
  • 0
  • 1
  • 0

Date Published

91
8
14
20
71

Review from Peter A (Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Claremont House for a one week period of postoperative recovery. I was discharged after a full knee replacement and came to Claremont directly from hospital. I made arrangements for admission beforehand and dropped a bag off for safe keeping. My care and recovery needs have been fully satisfied
in terms of my medication plan and dietary needs. The staff have been courteous and attentive. I regard this arrangement as 100% successful and will repeat for the operation.

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Review from Elsie S (Respite Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is the kindest most courteous place. Could not have been better looked after anywhere else. Bedroom lovely and kept immaculate. Bed comfy, room very spacious.
The care staff are kind and caring in every way. Outstanding.
The meals are outstanding, well presented. No fault to find.
Office
staff very helpful. Management are top rate.
If in the future I need care this is the place I will be coming to.

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Review from Joan G (Regular Volunteer) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been associated with Claremont House for roughly 30 years. A relative became a resident at the age of 96 and she died at 109.
The care she received was faultless.
Following her death, I became a volunteer and have seen many improvements over the past 17 years. Claremont House is a very happy
house with the activities helping to keep residents mentally and physically involved in all that goes on. I am very happy to be a part of this.

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Review from Margaret D (Wife of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High level of professionalism from all staff.

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Review from Rita Jane F (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On face value, you are welcomed by clean, well-presented premises which give you the impression that this is a hotel. However after six months of professional, compassionate standards of caring, in addition, one can only award Claremont House, Beverley with an excellent review and rate it as a high
standard "caring" hotel style facility.

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Review from Martin T (Son of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, my wife and I visited Claremont House for a tour of the home and for the staff to carry out an assessment of my mum's needs. The whole experience was excellent from the moment we entered the home. The staff were friendly, empathetic and receptive to Mum's needs.

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Review from Anthony F (Son of Resident) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience was for two weeks emergency respite on the dementia floor. The staff were generally wonderful at ensuring our family member was properly cared for - which included, initially, bathing and dressing as well as meals. There were a couple of staff in particular who were just fantastic in
their kindness and empathy and general upbeat nature. Requests were taken care of, appointments successfully noted. We did have one concern regarding an outing that went awry, though this was taken seriously by the administration and was in part due to an external company's staffing error. Our only real reservation with long term care is/was the lack of outdoor space, which some older people desperately need for a positive day-to-day existence. Otherwise, highly recommended based on our limited experience.

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Review from Irene W (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While mum's been here the last six weeks she has been very well cared for.
Staff have been so kind and helpful, she is treated with dignity and compassion. We have felt better that she's being so well looked after, giving us some peace of mind at this upsetting time.

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Review from S C (Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1. Staff kind and helpful, willing to 'go the extra mile'.
2. Room - cushions would be better with 50% of the stuffing removed. They are too full and too hard. (Scatter cushions)

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Review from Michael B (Son of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were initially looking for somewhere for my mum to stay for a couple of weeks respite whilst my wife and I went on Honeymoon, and we were extremely pleased with the reception and care she received.


Claremont House is well appointed and very tastefully decorated throughout. It is clear a great

deal of thought and attention to detail has been applied to the layout, and all of the rooms and public places are generously proportioned.


The care the residents receive can only be considered first rate, and the food (according to my Mum) is excellent. The staff are always welcoming, and care deeply for their charges.


There are activities on a daily basis, and our two small daughters are always invited to assist whenever they visit, much to the obvious pleasure of the residents.


My Mum is most enamoured with the home, the residents and most especially, the care personnel who look after everyone. She simply loves it, and is delighted to be there.


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Review from Kathleen M (Resident) assisted by family/friend published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A nice pleasant room with home comforts. Very easy to call for help if needed. Looked after in a friendly way by a caring staff around the clock.
Lounge areas are very comfortable. Staff will do anything required.

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Review from Judy S (Respite Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are full-time carers for my 97-year-old mum, who has moderate dementia. When I fell and fractured my ankle we were unsure as to how we would cope. I contacted Claremont House to ask if they could help in any way. The manager assured me she would contact me when she made enquiries she
called back in five minutes to say a room would be available for mum that afternoon .....that's service


As the policy is not to use names I won't, but each member of staff that cared for mum did so with understanding and compassion, keeping her safe when she became challenging, and calm when bewildered by her new environment. Keeping me informed when mum didn't eat very much, and contacting the GP to request some build up foods to help her.


Tea, cakes and hugs were in abundance, even a reassuring hug to me a weepy daughter on leaving mum. The decor and rooms are beautiful, but without the first class care, these would mean nothing.


Many thanks.


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Review from Denise A (Daughter of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Claremont House is a beautiful residential home, with lovely facilities, importantly for our family, it made it extremely easy for our family to spend time with Mum there.


The staff care team on the 1st floor were absolutely fantastic, looking after and caring for Mum and reassuring the family.

This extended to the catering staff, domestic staff and management who always took time to chat with Mum and the family.


It is not an easy decision to choose residential accommodation however for us this was a very good decision.


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Review from A F (Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was admitted to Claremount after spending 2 weeks in the hospital with viral pneumonia for a 2-week admission of antibiotics and continuous oxygen. I was in a 6 bedded bay, 4 beds of which were occupied by 60-94-year-olds and 2 by teenagers. We became friends and each of us were treated with respect
and consideration by all staff, especially the nursing teams. Being a Parkinson's disease sufferer, I need medication at all hours, out of routine time and rarely had to remind staff of this requirement. Being a stranger to hull I can only say a sincere thank you for all the care given to myself and my family.

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Review from Deborah (Daughter of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks in respite care at Claremont House in September 2017. She had a large, light and comfortable room on the ground floor and was impressed with the care and attention she received from the staff. Everyone was very pleasant and helpful; teas and coffees were available at any time
and as often as she wished and meals were plentiful and varied. As a result of her experience, in particular, the staff who looked after her, she has now decided to leave her sheltered flat and to move to Claremont House permanently. She is looking forward to moving into the same room and to have a more relaxing time.

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Review from Marion B (Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything a "care home" should be. Comfortable accommodation, with any needed medical help from outside, be it doctor, nurse or physiotherapy contacted immediately. Staff are most helpful - all friendly and willing to help. Food is of a good standard and plenty of it. A great place to retire to or
recover from injury.

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Review from John H (Son of Resident) published on 5 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Claremont House enough for the fantastic service and care whilst my father has been in residence. Five star care in five star surroundings. What more could you ask for. The staff are wonderful and give you great confidence in their abilities. Claremont House exceeded my expectations
and I am so glad we chose it for my father who deserves the very best in his twilight years. Thank you so much for looking after him so well.

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Review from Barbara H (Wife of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in respite care for nearly two weeks after two weeks in hospital, where he was treated for an abscess in the mouth, had a tooth removed and was struggling with vascular dementia with some Alzheimer's. We found the home very satisfactory, but he died on August 29th.


We were sorry he

lost his watch and some items of clothing, but the open door policy in rooms was to blame.
We were very happy with the way that they treated him and looked after him.

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Review from Edna T (Respite Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed my time there as surroundings very pleasant. Staff all very good but the food left a lot to be desired, comfortable and clean. Staff all work hard and long hours, it must be tiring but always cheerful. Could do with more staff, as telephone and buzzers can be ringing for ages before being answered.

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Review from Rachel B (Granddaughter of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Claremont House is a really lovely place for my Grandad. The surroundings are like a boutique hotel and the staff are extremely friendly and helpful. I have been very happy knowing he is cared for properly. The meals always look lovely and the activities available are great.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Claremont House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Claremont House is calculated as follows: ( (197 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 234 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claremont House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Top 20 Mid-size Care Home Groups 2023

Recipient: Crown Care

Date: Tuesday 28 Feb 2023 More details

Top 20 Mid-size Care Home Groups 2022

Recipient: Crown Care

Date: Thursday 30 Jun 2022 More details

Top 20 Mid-size Care Home Groups 2021

Recipient: Crown Care

Date: Wednesday 30 Jun 2021 More details

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Meet the Team (2)

No image found

Kerry

Job Title: Interim Home Manager

Joined: 2022

Kerry has worked in Care for over 30 years and has experience in all aspects of Social Care.

She is very passionate about Person Centred Care and making sure we provide the highest quality service to our Residents. This is done through supporting and leading the excellent team of staff at Claremont House.

... Read more
No image found

Stephanie

Job Title: Business Support Manager

Joined: 2017

Stephanie has worked in the Care Home Administration for 15 years. Stephanie supports the Home Manager on a daily basis as well as ensuring all the administration aspects of the business are met.

... Read more