Skylark House

St Marks Lane, Horsham RH12 5PU
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9.8 125 Reviews
  • Skylark House, Horsham
The skilled team at Skylark House in Horsham, West Sussex, provides an extensive range of care services, from residential and nursing care through to dementia and end of life care. Every resident is treated with dignity and respect and receives care that’s personalised to their needs and wishes.

The home has excellent facilities, including a large, secure garden overlooking a riverside walk, as well as a coffee shop, hair salon, bar and cosy cinema.

There’s also an innovative range of group and one-to-one activities for residents to enjoy, tailored to their interests. Residents’ family members and friends are always welcome to visit whenever they wish, and they can join their loved one for a meal or take part in outings and activities.

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Care Provided by Skylark House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dorota Woloszyn (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Skylark House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,794
    • Self-Funded Residential Dementia Care from £1,884
    • Self-Funded Nursing Care from £2,034
    • RESPITE Self-Funded Residential Care from £2,004
    • RESPITE Self-Funded Residential Dementia Care from £2,094
    • RESPITE Self-Funded Nursing Care from £2,244

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Skylark House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Skylark House Reviews (125)

Total of 125, showing 21-40
9.8

Skylark House has a Review Score of 9.8 (9.756) out of 10, based on 36 reviews in the last 2 years. Over all time Skylark House has 125 reviews.

Overall Experience

  • 107
  • 15
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Date Published

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Review from Stuart R (Son of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this home very friendly and all staff are willing to help. The ladies that work on reception are always very friendly and welcoming. I feel that my mother is in a safe and clean environment where she is well looked after. There are lots of activities for the residents to join in, and the
staff always encourage people to try. All carers are happy and friendly and very patient with the residents and very good at what they do.

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Review from C T (Friend of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She has been so much happier since moving to Skylark House. There are so many activities she gets to do. Lovely to see her getting pleasure going on outings on the minibus. Likes the food. The carers are so gentle with her. She has a great love of dogs and they often have dogs to visit. Always had a
manicure and the staff do her nails beautifully.

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Review from Judith Y (Wife of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Skylark for 42 months. He is very settled in the care home and always has a ready smile. All the carers stop and say 'Hello' using her name. There is a good rapport between the carers and I have always witnessed the residents being treated kindly and with care and dignity. I wouldn't
hesitate to recommend Skylark to anyone.

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Review from B R (Son of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently passed away at Skylark House after about 4 years. He was well looked after throughout his time there, but particularly so over the last weeks of his life when the staff were simply excellent in making sure that his personal needs were met with great dignity. They went out of their
way to be with him, for example doing their admin in his room or sitting with him in their break times.
Skylark House is a modern facility with a delightful garden with plenty of seating/shelters reached by level paths, which enabled us to be together outside at all times of the year. The food - which I sampled on several occasions in the last few weeks, is varied and tasty, and personalised for those with specific tastes/needs. Nothing not to like!
The icing on the cake would be better access to individual physiotherapy/exercise opportunities, though group classes are held regularly.
A very good experience for my father, me and my family. Thank you all at Skylark.

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Review from S E (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for 8 months now. I have been very pleased with the quality of care provided by the dedicated team. Staff are always friendly and informative with regular updates on my mum's progress. It's comforting to know my mum is safe and well cared for.

Reply from Reviews Team, Reviews Team at Skylark House

Thank you very much for taking the time to leave us feedback about your experience. At Skylark House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please do. Thank you for your time. Many thanks the Care UK team.


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Review from L S (Granddaughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother moved to Skylark House after a bad fall at home. It’s a massive relief to the whole family that she has settled so well. She joins in the activities - there is always something going on, whereas at home she was bored. She’s made new friends and it’s great to see her so happy.

Reply from Reviews Team, Reviews Team at Skylark House

Thank you very much for taking the time to leave us feedback about your experience. At Skylark House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team


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Review from Michael F (Son of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Skylarks for over five years. In that time, we have been very pleased with the quality of care provided and in particular the exceptional dedication of the staff in looking after Mum. It is so comforting to know that Mum is being so well looked after. During COVID, the
staff were outstanding in maintaining procedures to keep residents safe. Most recently, the home has ramped up the activities and a particular highlight for Mum was a trip to M&S in Shoreham in the minibus. Last month, Mum celebrated her 90th and the staff were amazing in making it such a memorable experience for Mum and the family.

Reply from Reviews Team, Reviews Team at Skylark House

Hi Michael, thank you very much for taking the time to leave us feedback about your experience. Your Mum is an absolute pleasure to care for. Many thanks the Care UK team


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Review from Peter M (Son of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Skylark has a homely feel considering its size, allowing my mum to settle into care very quickly. The staff are always friendly and have time for a quick chat. The food is great. The coffee shop means visits are relaxed and comfortable for mum's friends which she particularly enjoys.

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Review from J B (Friend of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my friend at Skylark she always looks really happy. I stayed for lunch and the food was lovely. Once I visited and they had an Elvis lookalike singing which was really entertaining. It’s nice to know she is safe and well looked after.

Reply from Fiona Madder, Reviews Team at Skylark House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team.


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Review from Kelly M (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident of Skylark since March 2022. I'm visiting her at least once a week and I can honestly say Skylark is a perfect care home. Mum is very well looked after, she always looks lovely, she's engaging in activities, she's going out, she's active, she made friends with other residents and
has great relationship with all staff. Mum says that food is delicious too, I joined for dinner on a few occasions and it's true. It was good to see the chef was present at meal times, serving food and chatting to residents. For years I have been involved in Mum's care so I am very grateful I'm getting weekly updates from Team Leader about Mum. They always ask if I'm happy with everything and send me care plan to go through. I feel I have my say. From the very first day Skylark has been nothing but amazing with me and my family. All staff are friendly and I always feel welcome (love the coffee shop and homemade cakes!). The manager is always around and she's very supportive and hands-on.

Reply from Fiona Madder, Reviews Team at Skylark House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team.


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Review from Karen J (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident in October 23. All the staff are exceptionally caring and kind and always have time to discuss her care. They have made both my mother and our family feel so welcome. There are daily activities for her to join in with, and the staff actively encourage her to feel independent
and take her out in the minibus. She plays Scrabble, bakes and goes out walking with the wonderful activities team - there are lots organised. The coffee shop area is fantastic for sitting with her visitors, and the gardens are lovely too. We were recommended Skylarks by lots of friends and are more than happy with the care it has provided

Reply from Reviews Team, Reviews Team at Skylark House

Hi Karen, thank you very much for taking the time to leave us feedback about your experience.
At Skylark House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you very much for taking the time to leave us feedback about your experience.
Many thanks, the Care UK team.


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Review from C G (Stepdaughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff. Always spotless everywhere. Beautiful gardens. Lovely care home.

Reply from Beverly Jordan, Reviews Team at Skylark House

Hello, thank you very much for taking the time to leave us feedback about your experience. At Skylark House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from N T (Son of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after in this nursing home and it is nice to know she is safe. I don't have to worry so much about her.

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Review from J C (Nephew of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited several times since June this year, my Auntie settled in very well. Skylark is a beautiful home. My Auntie looks always very good. I can see she is very well looked after. She says that the food is delicious and the staff are very kind and caring. I am always made to feel very welcome. The
garden looks amazing. The manager's door is always open and she always checks on residents and visitors.

Reply from Beverly Jordan, Reviews Team at Skylark House

Thank you very much for taking the time to leave us feedback about your experience. At Skylark House Care Home - Care UK we set a high standard for ourselves, so we are delighted to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team


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Review from J S (Relative of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my relative at Skylark House and am pleased to always find her so happy. She joins in all the activities, even doing keep fit classes - something she would never have done before! There is always something going on. The food is really good and the manager is always on hand if I have any queries.
This is a great relief to our family.

Reply from Beverly Jordan, Reviews Team at Skylark House

Thank you very much for taking the time to leave us feedback about your experience. At Skylark House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.


Many thanks the Care UK team


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Review from Emma H (Daughter of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please consider carefully when placing a loved one in here. The care needs major improvement. The manager needs retraining. Going through a complaints procedure. Addressing all major issues at this home.

Reply from Samantha Debenham, Reviews Team at Skylark House

We would like to thank you for taking the time to write a review for Skylark House. We’re very sorry to read that you feel that your experience with our care home has not met your expectations. Unfortunately, we don't have a record of any formal complaints made by you and the only minor concern that was raised directly with the home manager was addressed immediately. If you would like to discuss this in more detail, the home manager would be happy to talk with you directly.


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Review from Jean G (Wife of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would give Skylark six stars if I could. They look after my husband very well and spoil him- he enjoys the activities and the cake. Thank you. After several stays in the hospital, it is a relief that he is safe and his care is always delivered with a smile.

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Review from D F (Daughter-in-law of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Skylark House care home welcomed my mother-in-law to their care in a most caring and professional way. The staff are caring and treat her as an individual, and meet her needs at all times. Due to her dementia, she can at times, be challenging; however, the staff spend time with patients to ensure she
has her care needs met. The food has been adjusted to her changing needs - she could choose from the menu; however, she is now provided with puree food, which is well presented and fed to her by staff.

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Review from Roy L (Son of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The room is not clean. Residents are just left looking at the TV with no facilities or drinks. Overall, insufficient staff and quality have deteriorated. There is very little care given now, and on my last visit, there was the smell of wee in the whole area. It was very good but has now deteriorated
by some unbelievable amount. Staff are more interested in their computers than the residents.

Reply from Samantha Debenham, Personal Assistant at Skylark House

Thank you for taking the time to write a review for Skylark House and for bringing your concerns to our attention. We are sorry that on your recent visits the standard of cleanliness has not been satisfactory. We would like to reassure you we have been focusing all our staff time and attention on the residents’ well-being. We are ensuring that the housekeeping team are rigorous in completing regular checks to ensure standards are being met. We will be contacting you to invite you for a meeting to discuss your concerns further.


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Review from Catherine S (Daughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very friendly and accommodating. The building is light, airy, bright and pleasant to be in. The staff try hard to make everyone's day pass as well as it can under the circumstances, and they provide many varied activities.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Skylark House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Skylark House is calculated as follows: ( (355 Excellents x 5) + (58 Goods x 4) + (5 Satisfactorys x 3) + (9 Very Poors x 1) ) ÷ 427 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Skylark House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Dorota

Dorota Woloszyn

Job Title: Home Manager

Joined: 2020

I joined the Skylark House team in 2016 as Deputy Home Manager in 2016. Care UK’s reputation as a respected care provider was well-known. It prioritises its people’s development and the wellbeing and happiness of all residents, and I wanted to join a company with that clarity of vision.


Being with residents is the best part of my job and I do everything I can to make a difference to their day. I start and finish every day with a smile, and that makes me happy.
I was thrilled to be named one of the top 50 leaders in care by Care Home Professional magazine. I’m so proud to have worked my way up from Care Assistant to Home Manager in eight years. I’m now determined to take Skylark House to an ‘outstanding’ CQC rating. I have a great team around me and we’re dedicated to residents’ happiness and wellbeing, and to fulfilling their dreams. I look forward to seeing you at Skylark House.