Skylark House

St Marks Lane, Horsham RH12 5PU
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9.8 125 Reviews
  • Skylark House, Horsham
The skilled team at Skylark House in Horsham, West Sussex, provides an extensive range of care services, from residential and nursing care through to dementia and end of life care. Every resident is treated with dignity and respect and receives care that’s personalised to their needs and wishes.

The home has excellent facilities, including a large, secure garden overlooking a riverside walk, as well as a coffee shop, hair salon, bar and cosy cinema.

There’s also an innovative range of group and one-to-one activities for residents to enjoy, tailored to their interests. Residents’ family members and friends are always welcome to visit whenever they wish, and they can join their loved one for a meal or take part in outings and activities.

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Care Provided by Skylark House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dorota Woloszyn (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Skylark House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,794
    • Self-Funded Residential Dementia Care from £1,884
    • Self-Funded Nursing Care from £2,034
    • RESPITE Self-Funded Residential Care from £2,004
    • RESPITE Self-Funded Residential Dementia Care from £2,094
    • RESPITE Self-Funded Nursing Care from £2,244

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Skylark House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Skylark House Reviews (125)

Total of 125, showing 41-60
9.8

Skylark House has a Review Score of 9.8 (9.756) out of 10, based on 36 reviews in the last 2 years. Over all time Skylark House has 125 reviews.

Overall Experience

  • 107
  • 15
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Date Published

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28
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Review from Diana C (Wife of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care given to my husband is excellent. Nothing is too much trouble for the caring staff. The building itself is bright and very clean, and I feel that I can really relax here and not worry when I get home. I really enjoy my three cour lunches! All in all, I really enjoy visiting and
never think "I wish I was in a different place!. If he has to be in care - which he does - this is the very best place.

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Review from Elissa B (Wife of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so, so very happy with my husband's care at Skylark. Being able to bring him down to the coffee shop to socialise has made a huge difference.
His room is always kept perfectly, and the staff are so kind. I cannot thank you enough for his care.
10 out of 10 for everything.
I am going away soon
and can do so confident that my husband has the best of care at Skylark.

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Review from Ian D (Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like living here. The gardens are excellent. I enjoy a daily walk, and the food is just perfect.

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Review from Gloria W (Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Skylark in March 2022. I'm very happy here. Nurses and carers are lovely. Always happy to help, and nothing is too much to ask for. Activity girls are doing their best. I would love to stay here forever.

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Review from Alan P (Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Skylark for over a year. The staff are all very kind, and the food is good.

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Review from Joanne G (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother has just returned from respite in Skylark House and hasn't stopped talking about it!
Our thoughts were that we would dip our toes into the water to see if she could adjust to living away from her own home.
We needn't have worried... she loved it. From the moment we arrived,
the uplifting, happy attitude of all the staff immediately relaxed us. None of them was patronising to my mother... they were always there when she needed them, but they let her move around independently.
She is a nightmare to cook for at home but loved all the food on the menu and would tell us about it during our nightly calls.
The second weekend I visited, I joined her downstairs for line dancing!
As a family, we now know that when/if she needs full-time care... Skylark will be waiting.

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Review from Lesley B (Daughter of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had never intended or indeed wanted to end her days in a care home. Having now spent a few weeks at Skylark House, my mother has made such a remarkable recovery from being on End of Life in Hospital prior to her arrival. She absolutely loves everything about staying here, and I cannot speak
highly enough about the support I, as a family member, have received.

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Review from Claire M (Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved being here.
The food is lovely, as is the home.
Couldn't have been better cared for - lovely staff.

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Review from Pamela B (Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy living here. The staff are so kind to me, and the food is good.

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Review from Mark F (Son of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Skylark House on 1st September 2021 in order to receive palliative care.
Skylark is a modern facility, warm, welcoming and well managed. The focus of the staff is entirely
upon providing for the needs of their residents. Whether this be day to day social or welfare needs,
or in
meeting the more challenging healthcare needs as posed by someone like my mum.
It provides a lively and upbeat environment where residents are respected and treated as if they are
living in their own homes. I was astonished by the patience, consideration, dignity and standard of
care Skylark employees provided at all times.
I was able to visit frequently, no request was too much trouble, and as my mother's condition deteriorated, the staff remained focused upon providing her (and us) with the best possible care.
My mother passed away on 15th November 2021. I can only thank everybody at Skylark for the amazing work that they do.

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Review from Anne H (Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here!
Everyone is so nice!
They look after me so well!
I am happy here!

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Review from J T (Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wouldn't think I could be happy in a care home, but I am! The food is very good! Staff are caring and loving! My room is beautiful and always clean! Very pleased!

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Review from Chris C (Son of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Skylark for the past three years. The carers are wonderful.
I feel very confident that she is in the best care possible and that is very important to me and my family.

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Review from Neil C (Son of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Lovely building and very friendly and helpful staff. Many were exceptional and outstanding including carers, nurses, housekeepers and coordinators.
Annoyed though that I had to constantly complain to the management about the terrible television and Wifi reception before it was finally resolved and
given very poor excuses in return like "You're the only one that's complaining" - actually I was not.
Also complained about the shortage of drinking beakers and the fact I had to buy my mother decent pillows so she could be comfortable.
Food was patchy, some meals very good, some not very good at all.
On the last week with the lockdown, we became very concerned about what appeared to be our Mother's lack of response when talking on the phone and on the Friday asked for management to contact us to discuss our worries. No such call was received. Early Sunday morning emergency vehicles were called and on Wednesday morning very sadly she passed away.

Reply from Samantha Debenham, Personal Assistant at Skylark House

Thank you for taking the time to leave a review for Skylark House. We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We do a full dependency analysis for each resident which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week. We are sorry to hear that you did not get through to the manager, however when you were calling this was out of the home managers' hours of work. We can only apologise that the food offering did not meet your expectations on this occasion. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views – if you would like to get in touch and discuss this further, please let us know.


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Review from J G (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father arrived here 2 years ago it has been amazing. Dad has been settled, made friends and joined in with almost all activities.
I am made to feel part of the family and called by my first name by all the staff.

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Review from Stephanie D (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived in Skylark House in March 2018. The staff and residents made him feel secure, safe and at home so he settled in quickly, made new friends and has been very contented.
We have been impressed by the caring nature of the staff who treat everybody as individuals. The nursing care my dad
has received has been exemplary and we would have no hesitation in recommending Skylark House.

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Review from C C (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Skylark House has worked above and beyond to make sure my dad has been looked after with dignity, cared for with tenderness and infinite patience. He has made friends, had laughs, enjoyed amazing meals and most of all felt safe and happy.
I cannot speak highly enough of all who work in Skylark thank
you.

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Review from Norma (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food and drink, the new chef just commenced and new menus look very encouraging. I am a resident and have been at Skylark since May 28th 2018. Since moving here I have had a mastectomy operation and was looked after with kindness and dignity. The atmosphere is one of relaxation and happiness. Entertainment
is varied and enjoyable. When weather permits the gardens are well tended and are a pleasure to walk and sit in. Special occasions ie BBQ, Christmas parties are outstanding. I can only sing the praises of Skylark House, Horsham. Long may it continue.

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Review from C P (Son of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Skylark House almost three years ago when her dementia meant that it was no longer safe for her to continue living in her home. I cannot say how much I and the rest of the family have appreciated the wonderful care and attention our mother has received. It has been a great comfort
to know that she was being well looked after and cared for. All of the staff have been fantastic.

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Review from K P (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been in Skylark for six weeks, and we have been impressed with the care she has received on the nursing wing. The staff are very caring and after having visited several care homes in the Horsham area, I feel we have definitely made the right choice for my mother.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Skylark House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Skylark House is calculated as follows: ( (355 Excellents x 5) + (58 Goods x 4) + (5 Satisfactorys x 3) + (9 Very Poors x 1) ) ÷ 427 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Skylark House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

National Association of Care Catering Awards finalist

Recipient: Care UK

Date: Wednesday 21 Aug 2024 More details

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Meet the Team (1)

Dorota

Dorota Woloszyn

Job Title: Home Manager

Joined: 2020

I joined the Skylark House team in 2016 as Deputy Home Manager in 2016. Care UK’s reputation as a respected care provider was well-known. It prioritises its people’s development and the wellbeing and happiness of all residents, and I wanted to join a company with that clarity of vision.


Being with residents is the best part of my job and I do everything I can to make a difference to their day. I start and finish every day with a smile, and that makes me happy.
I was thrilled to be named one of the top 50 leaders in care by Care Home Professional magazine. I’m so proud to have worked my way up from Care Assistant to Home Manager in eight years. I’m now determined to take Skylark House to an ‘outstanding’ CQC rating. I have a great team around me and we’re dedicated to residents’ happiness and wellbeing, and to fulfilling their dreams. I look forward to seeing you at Skylark House.