Skylark House

St Marks Lane, Horsham RH12 5PU
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9.8 125 Reviews
  • Skylark House, Horsham
The skilled team at Skylark House in Horsham, West Sussex, provides an extensive range of care services, from residential and nursing care through to dementia and end of life care. Every resident is treated with dignity and respect and receives care that’s personalised to their needs and wishes.

The home has excellent facilities, including a large, secure garden overlooking a riverside walk, as well as a coffee shop, hair salon, bar and cosy cinema.

There’s also an innovative range of group and one-to-one activities for residents to enjoy, tailored to their interests. Residents’ family members and friends are always welcome to visit whenever they wish, and they can join their loved one for a meal or take part in outings and activities.

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Care Provided by Skylark House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dorota Woloszyn (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (82)
    • Single Rooms with ensuite Wet Room (82)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Skylark House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,794
    • Self-Funded Residential Dementia Care from £1,884
    • Self-Funded Nursing Care from £2,034
    • RESPITE Self-Funded Residential Care from £2,004
    • RESPITE Self-Funded Residential Dementia Care from £2,094
    • RESPITE Self-Funded Nursing Care from £2,244

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Skylark House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Skylark House Reviews (125)

Total of 125, showing 81-100
9.8

Skylark House has a Review Score of 9.8 (9.756) out of 10, based on 36 reviews in the last 2 years. Over all time Skylark House has 125 reviews.

Overall Experience

  • 107
  • 15
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Date Published

125
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Review from Val B (Daughter-in-law of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted for residential care but in three weeks had to transfer to nursing care - this move was done quickly and without fuss and saved us a lot of stress at a very worrying time. The home is immaculately clean and all the staff are pleasant, kind, caring and helpful and always
treat my mother-in-law with consideration and dignity even in some difficult situations. The only concern we have ever felt is that my mother-in-law and some of the other residents do not always like the food - however, alternatives are offered.

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Review from S B (Cousin of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first visit, we were made to feel welcome and special to the extent that one could forget that there were other residents and families requiring the same level of attention.
This level of attention has continued from the resident's respite care period to permanent residency.
When visiting
there is always staff available who are willing, friendly and able to help.
The activities seem to be varied and innovative.
The meals appear to be ample and straightforward with simple choices always available.
Maybe the inclusion of some slightly more exciting items on the menu, from time to time, would be of interest.
The excellent premises lend to a hotel atmosphere as opposed to a care home.
Keeping cool this summer has been a challenge for everyone and generally, the house has coped very well.
Maybe at some stage, the addition of window blinds in the bedrooms could be advantageous.
Also, if possible, a table (maybe a let-down to save space) or small desk could be added, so that residents could spread out newspapers etc for reading.

Reply from Amy Wilson, AD at Skylark House

Thank you for your positive feedback and excellent scores regarding your cousins care at Skylark House. We are delighted that you are so happy with the home and that your cousin has decided to become a permanent resident. We appreciate your constructive feedback as it helps us to make improvements that will benefit all the residents here at Skylark House and we will certainly take your suggestions on board.


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Review from D S (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the freedom the home gives us as a family, we are free to make tea and coffee which makes mum feel that she is entertaining us. We can have a meal with her at any time without prior booking. The home put on a BBQ with live music. I have special memories of us singing along to The Yellow Submarine
(priceless).

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Review from V W (Wife of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is very satisfactory. My husband is met with care and kindness by all staff. We even get the odd gin and tonic, which is appreciated.

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Review from Nick S (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum from an alternative care provider in the area two months ago and was immediately impressed with the standard of Skylark. Mum has dementia and a particular need for company, understanding and stimulation through a structured range of activities and these are continually provided for her
at Skylark, in stark contrast to the previous home.
Interaction with myself as a relative is also excellent, with the home providing constant feedback on Mum's activities and general well being.
I am delighted with the overall standard of care provided at Skylark.

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Review from Emma M (Daughter-in-law of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law stayed in Skylark House Care Home whilst recovering from hospital. Fortunately, he's been well enough to go home. The atmosphere is very positive and staff are friendly. My father-in-law has enjoyed his stay and made some friends during this time. He has especially enjoyed the sing-a-long
and cinema room and the standard of the food.
It's been reassuring for our family to know he is happy and well looked after. Nursing staff have been brilliant and very patient with me in helping organise appointment transport and medication.

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Review from A C (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 2 enjoyable weeks respite care at Skylark House. She was treated with dignity and respect at all times by the friendly, caring staff. The rooms, meals and range of activities on offer were exceptional. We would have no hesitation in arranging a future stay at Skylark House should it
be required in the future.

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Review from Mark L (Son of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Skylark for 1 year and her life has improved by staying there.
All the staff are professional and caring especially in welfare and cleanliness of mum. She seems to be busy when we visit (lots going on) and cared for, fed and entertained. What more could we ask for. Thanks to all.

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Review from L W (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had initially visited Skylark House Care Home on three separate occasions, each time I was very impressed with the facilities/rooms/overall standard.
The reception staff were so welcoming/management were efficient and friendly and the carers are wonderful. All the staff in all areas are a credit
to this modern nursing home.

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Review from A M (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, caring, friendly environment. I know Mum is very well looked after and I know she is safe and kept busy.

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Review from V C (Niece of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been coming for one month but happy with everything so far.

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Review from P H (Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Skylark are friendly and always willing to help. Always enjoy my chats with the staff about football. The food tastes good and lots to pick from Skylark is clean and a warming place for everyone, always makes everyone feel welcome.l

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Review from D C (Husband of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has now been at Skylark, Horsham for very nearly one whole year. During all that time she has been treated with dignity and a high level of patience by all members of staff.

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Review from A P (Brother of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has received extremely good care both medical and social. The staff are always responsive, caring and understanding. My wife and I are also treated with kindness and courtesy. When we come we are treated like members of a big family. This uplifts us as well as my sister. The manager has his
fingers on the pulse of the home and he seems to have the knack of responding in a very positive manner. It is a lovely care home.

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Review from M L (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents had very different care needs but both were extremely well cared for. The home had the flexibility to cope with my father's need to be as independent as possible and my mother's need to have more support. Staff have shown respect and great care and sensitivity.


The purpose-built home is

very comfortable and well designed. There are a variety of activities for residents to get involved in.

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Review from GEOFF O (Son of Resident) published on 26 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the second time that my mother of 92 had used Skylark House Care Home for respite care.
The whole experience for her was one of being cared for in a secure and friendly environment.
The staff were always on hand to help if required and to ensure that she could engage in activities if she
wanted to take part.
For instance, it was the first time in many years that she had been to see a film (in the in-house cinema) as well as enjoying the short stroll to the local church for their coffee morning.
Although Mum loves being in her own home, Skylark for her was like having a holiday in a 5 star hotel. She is already looking forward to her next stay in 2018.

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Review from Gerry E (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere, warm and welcoming. Beautifully tended garden. Amenable to any special requests.
Clean, comfortable and homely environment.

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Review from Andrea L (Daughter of Resident) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never imagined my mum would end up in a care home, but I have to say how pleased I am with the care she receives. The home is beautiful but more importantly, the majority of staff and carers are friendly and approachable. They all know my mum by name from the chef to laundry staff and cleaners, and
all will stop and have a chat. Mum has dementia so can't remember their names but always says how nice they are. Food is excellent, lovely activities coordinator and they are more than happy for pets to come in for a visit.
Thank you and keep up the great work!

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Review from H C (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care is excellent.
The cleaning is not thorough.
The entertainment etc is too centred on dementia and not ALL residents.
The films are not resident/age appropriate eg The A Team / Dirty Dancing! Maybe the residents should be consulted.
The food is quite good quality but there is not
enough choice.
There should be a vegetarian option - in fact sometimes there is no choice.
For the money, the food should be excellent.
There is poor communication sometimes between floors/staff/shifts.

Reply from Samantha Debenham, Marketing Support Administrator at Skylark House

We are grateful for your constructive feedback about Skylark House and we are delighted with the positive comments about your Mother’s care. We are sorry to hear the food offering does not meet your mother’s expectations. We can confirm that our chefs have discussed the menus with the residents and relatives and new menus have been put in place with more choices and an alternative vegetarian menus.
With regards to your feedback on the cleaning and entertainment, we can assure you that we will discuss your comments with relevant teams.
Thanks very much for taking the time to raise these concerns


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Review from Barry W (Son of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the course of a week, carers including the person in charge of or shift change problems have occurred because of failure to keep an adequate record in the communications log(?) so that things/events known to a carer(s) are not passed onto the next carer on shift.
Also, specific requests are
sometimes not actioned. The food at lunch and tea/dinner is often disappointing or unappetizing, and the service is sometimes very slow. There may also be insufficient staff at busy times including meal times.

Reply from Samantha Debenham, Marketing Support Administrator at Skylark House

Thank you for your feedback of Skylark House and we are delighted with the positive comments and scores, particularly for the care and team at the home. I understand you have already spoken with the home manager who has been able to allay your concerns – I would like to further assure you that we always make sure that there are enough people on hand and that any information is properly recorded and communicated. In regards to the food at Skylark House, our chef is constantly refreshing and adapting menus to meet the needs and wishes of residents, making meals in-house with fresh ingredients and making sure we have plenty of delicious options, particularly for those with special dietary needs. If there is anything that you and your mother would like added to the menu, then, of course, please do let us know. Many thanks again for your feedback and please do speak to the home manager or member of the senior management team if you have any comments, questions or suggestions now or in the future.


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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Skylark House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Skylark House is calculated as follows: ( (355 Excellents x 5) + (58 Goods x 4) + (5 Satisfactorys x 3) + (9 Very Poors x 1) ) ÷ 427 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Skylark House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Dorota

Dorota Woloszyn

Job Title: Home Manager

Joined: 2020

I joined the Skylark House team in 2016 as Deputy Home Manager in 2016. Care UK’s reputation as a respected care provider was well-known. It prioritises its people’s development and the wellbeing and happiness of all residents, and I wanted to join a company with that clarity of vision.


Being with residents is the best part of my job and I do everything I can to make a difference to their day. I start and finish every day with a smile, and that makes me happy.
I was thrilled to be named one of the top 50 leaders in care by Care Home Professional magazine. I’m so proud to have worked my way up from Care Assistant to Home Manager in eight years. I’m now determined to take Skylark House to an ‘outstanding’ CQC rating. I have a great team around me and we’re dedicated to residents’ happiness and wellbeing, and to fulfilling their dreams. I look forward to seeing you at Skylark House.