Weald Heights

Bourchier Close, Sevenoaks TN13 1PD
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9.8 197 Reviews
  • Weald Heights, Sevenoaks
The expert team at Weald Heights care home offers quality residential, nursing and dementia care on a respite or permanent basis. They spend time getting to know residents and their families so they can create tailored care and lifestyle plans.

Every element has been designed to provide 5-star luxury and comfort. The home has its own café, hair and beauty salon, bar and cinema room. The team believes in enabling residents to live as independently as possible whilst ensuring their care needs are sensitively looked after.

Weald Heights is proud to be accredited with the Gold Standards Framework Care Homes Programme, recognising a commitment to delivering high-quality, person-centred care to residents at the end of their life.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Weald Heights

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Covington (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Weald Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,930
    • Self-Funded Residential Dementia Care from £2,020
    • Self-Funded Nursing Care from £2,170
    • RESPITE Self-Funded Residential Care from £2,140
    • RESPITE Self-Funded Residential Dementia Care from £2,230
    • RESPITE Self-Funded Nursing Care from £2,380

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Weald Heights to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Weald Heights Reviews (197)

Total of 197, showing 1-20
9.8

Weald Heights has a Review Score of 9.8 (9.795) out of 10, based on 50 reviews in the last 2 years. Over all time Weald Heights has 197 reviews.

Overall Experience

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Date Published

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Review from Charles H (Friend of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Weald Heights to visit an old friend. I found the home to be very welcoming and friendly. The staff were professional and dealt with me and my friend with care and dignity. I was able to take tea and refreshment in comfortable surroundings. The staff appear highly motivated and happy in their
work.

Reply from Amelia Moore, Home Manager at Weald Heights

Hi Charles, thank you very much for taking the time to leave us feedback about your experience. At Weald Heights Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J D (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience from the initial phone call to ask for respite for 2 weeks in 1 week's time. The positive response from a particular member of staff organised very efficiently. Lovely warm reception on our arrival. Reception staff, carers catering staff, and nurses are very caring, responsive, and
kind. My father felt well looked after and it aided his recovery after a hip operation. The food was excellent, he loved talking about what he'd eaten. The cafe is a lovely place for us all. Thanks. Great experience, would recommend it to all.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you for taking the time to leave us a review about your experience. We are delighted to hear that your father had a positive respite stay and we will ensure that your comments are passed on to all the team. Thank you again.


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Review from Brian L (Husband of Resident) published on 28 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial contact with Weald has been very positive. The staff are very welcoming and show great care and interest in not only the residents but their relatives and friends. In the short time my wife has been a resident she has felt relaxed and happy and frequently praises the quality of not only the
food but the level of care and attention she receives.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you very much for taking the time to leave us feedback about your experience. Your feedback is important to us and we are delighted to learn that you and your wife are happy with the care facilities at our home. We will ensure that your comments are passed to the team. Thank you.


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Review from S L (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has dementia and poor mobility, has been at Weald Heights for just over a year. The staff are always caring, professional and helpful. Mum is safe, well cared for and there are always planned events to keep residents busy and entertained.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you very much for taking the time to leave us feedback about your experience. At Weald Heights Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Diane D (Sister of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a caring, well-run home. I would respectfully ask if it would be possible to put a list of unclaimed clothes in the lobby when clothes have been lost or are missing residents' names as it is distressing when items of clothing go missing. If staff do not know who clothes belong to. Thank you.

Reply from Samantha Debenham, Reviews Team at Weald Heights

Dear Diane, Thank you for taking the time to leave feedback for Weald Heights. Your feedback is greatly appreciated. I would like to thank you for your suggestion around leaving the unclaimed clothes in the lobby. I am sorry to read this has become distressing and we will take your feedback on board and we will look to review this. I hope you see improvement over the coming weeks. Best wishes.


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Review from Gill K (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father may be elderly, 96 this October, but he is still very switched on and mentally astute. He is fully capable of making his own decisions about where he wants to be and the fact that he so adamantly wanted to move to Weald Heights speaks volumes. He had seen the Home in action when my Mum was
there and when he found living at home too difficult he knew exactly where he wanted to be. This says it all. The staff are wonderful and go above and beyond. It is always a pleasure to visit and to be a part of the Weald Heights Community.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you for your positive feedback regarding your father's care. We appreciate your comments and are delighted that he has settled well and you all feel part of our community. We will ensure that your comments are passed to the team.


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Review from C E (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum continues not to engage with activities despite my telling the carers to make it her idea, i.e. "Mum you have booked to see the harpist this afternoon/entertainer it starts in 10 mins", or "Mum it's baking today - you asked to join the class so I'm letting you know it starts in 10 min etc. .....".
I've even told them to phone me and I will get her to participate. This makes it her idea.
It does not get the beneficial response if they say - 'the art class in on now do you want to come ?', answer 'no'.
Last week she did 90 mins of activity only We chose this home as it did lots of things in a day but my mother is not doing them and for £8k a month to sit and do nothing makes me so mad!
Also the laundry boil everything despite my labeled clothes and telling them I will launder her jumpers! I am loathed not to let her wear her cozy cashmere jumpers, Alpaca cardigan, Hebridean wool jacket but lazy laundry department refuses to look/feel, so shrunk clothes are in hidden wardrobe.

Reply from Samantha Debenham, Reviews Team at Weald Heights

Thank you for your feedback. We apologise that you feel you have needed to share this feedback, however we value and appreciate your thoughts to enable us to review our services and make changes where necessary. Please be reassured that our Lifestyle Team will continue to encourage your mother to participate in activities on a daily basis, however we also must respect your mother's wishes if she does not want to participate in a particular activity. We will be in contact with you to discuss your mother's clothing and discuss next steps to ensure this does not happen again


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Review from Siaron M (Daughter-in-law of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at Weald Heights for 4 years and is happy and well cared for. He enjoys participating in activities, going to the cinema and particularly the outings to pubs and cafes. When I visit I am always warmly welcomed by staff and I appreciate the provision of coffee and cakes! I have
got to know a couple of the staff members who look after Dad and I feel that communications are good. I am very happy that he is there and would highly recommend Weald Heights.

Reply from Amelia Moore, Reviews Team at Weald Heights

Hi Siaron. Thank you very much for taking the time to leave us feedback about your experience. At Weald Heights Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Simon B (Nephew of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been with you for some time now and has always praised the staff for the way they look after her and the comfort and cleanliness of Weald Heights. She has never passed comment to me about any problems she may incur.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you for taking the time to leave us feedback about your experience. At Weald Heights Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.


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Review from Paula P (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Weald Heights for just over three years. During that time her mental and physical health has declined significantly, to the extent she has been bed-bound for and has required complete nursing care for most of that time. My sister and I have nothing but the highest praise
for the way the staff has looked after her. They always show great compassion and treat her with dignity, even though she can be a very difficult lady due to her vascular dementia. We are so relieved that we chose Weald Heights as we do not feel there is anywhere else where our mother could have been looked after as well. We have no hesitation in recommending it without reservation.

Reply from Amelia Moore, Reviews Team at Weald Heights

Hi Paula. Thank you for taking the time to leave us feedback about your experience. At Weald Heights Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.


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Review from Jenny E (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum has only been in Weald Heights for 2 weeks she is now settling down and enjoying making new friends. It is a great relief for us to know that she is being looked after and safe. She told me today that all the staff are very kind and helpful. She is enjoying the food and is very happy with
her room. It has taken some time for her to settle but everyone has helped in a gentle way. We are so glad that we have Mum close to family and hope she spends her last years in comfort enjoying life. Thank you.

Reply from Amelia Moore, Reviews Team at Weald Heights

Hi Jenny. Thank you very much for taking the time to leave us feedback about your experience. At Weald Heights Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Marion F (Sister-in-law of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and attention my sister-in-law receives at Weald Heights. The staff are friendly and approachable, there always seems to be a happy atmosphere when I visit, I am impressed with the entertainment that is available daily. I also appreciate the wonderful cakes in the downstairs
lounge along with the hot drinks, which go down very well after our fairly long journey.

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Review from Sian M (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, who has dementia, has received the very best care at Weald Heights. All the staff are unfailingly kind, attentive and friendly. She says the food is delicious and all the carers are very kind. She goes on some lovely trips out and enjoys a wide range of activities. She especially enjoys the
visiting musicians. She loves Lola the resident dog, making friends with the other residents and going for little walks outside. Her family visit often and everyone has been delighted with the standard of care at Weald Heights. My Mum is so much happier than when she was living in her own home with a carer visiting. She is far less anxious. She can relax without having to worry about food or laundry or getting to appointments etc. She is also prompted to take baths, change her clothes and wear her hearing aids. Thank you very much to everyone at Weald Heights - the carers, the managers, the lifestyle lead, the receptionists, chefs, cleaners and maintenance staff - you've all been wonderful!

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Review from Julie D (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Weald Heights for around 9 months. During this time she has been cared for with outstanding kindness and dignity. She has been on so many trips out, including the seaside, which is fantastic. The entertainment is superb, lots of music of all kinds, with regular live performances.
The amazing care staff look after her every need, they know us so well, that it feels like visiting a whole family. We couldn't be happier about our choice to have our mum looked after in such an amazing place. We are forever grateful to the staff, who work so hard to create a home-from-home feel. Thank you so much on behalf of me and my family.

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Review from Sarah L (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is so happy at Weald Heights and we couldn't have found anywhere better to look after him. He is always saying how lovely everyone is and how lucky he is! The staff are all so caring and loving towards residents and it really is a very special place.

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Review from Annie T (Wife of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is always saying how happy he is and everyone without exception is so lovely and he says he has never heard anyone being angry I am more than pleased with the care he is getting and there is always a carer around if needed I am so glad I chose Weald Heights.

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Review from Derek M (Son of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful home and community with amazing carers. We are so grateful to have found Weald Heights for Dad. Nothing is too much trouble and everyone is so kind. Can't recommend this place enough.

Reply from Amelia Moore, Reviews Team at Weald Heights

Hi Derek. Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that you are pleased with Dad's continued care and we will ensure that your comments are passed to the team at Weald Heights.


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Review from Peter B (Partner of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers really do care, with love and affection. The activities staff work really hard to provide a wide variety of entertainment and support. I have no critical comments; the staff do a very difficult job with good humour and care.

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Review from Pippa K (Sister-in-law of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Weald Heights for such a wonderful 92nd birthday party for my mother-in-law in July. It was held outside in the beautiful garden under the gazebo. She was given a fabulous birthday cake and it was a really happy occasion.

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Review from G H (Solicitor of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always extremely courteous, friendly and welcoming when I call to see clients who are living at Weald Heights. They have been very helpful in forwarding post to me which makes my job a lot easier, and have always made any clients who have moved there feel most welcome. There is a lovely
atmosphere in Weald Heights - a very important consideration.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Weald Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Weald Heights is calculated as follows: ( (486 Excellents x 5) + (86 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 586 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Weald Heights is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Maria

Maria Covington

Job Title: Home Manager

Joined: 2016

I’m a registered nurse by training and have worked in older people’s care for 25 years. Before joining Weald Heights in 2016, I had managed a large care home for ten years. I’ve been at Weald Heights since before it opened its doors. I’m delighted at the way my team and I have made it a home with a first-class reputation.
I believe in setting the standard, rather than following, and we take an innovative, personalised approach to resident care. When residents said they fancied learning a new language, we set up Spanish lessons, and joined with a local parent and toddler group so that the generations could learn together. And when a gentleman, who is a keen musician, wanted to visit the Royal Albert Hall for his 90th birthday, we worked with his family to make it happen and to give him an unforgettable day.
I was delighted with our ‘good’ rating from the CQC, which we gained in September 2018. I’m now looking forward to continuing to work with my skilled and passionate team to go one better. Our aim now is to become an ‘outstanding’ provider of great care for older people in Sevenoaks, and across Kent and the South East of England.


Frequently Asked Questions about Weald Heights

What types of Care is Weald Heights registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Weald Heights provide?

Palliative Care, Convalescent Care, Physiotherapy & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Weald Heights have?

There are 80 Single Rooms.

What are the Facilities & Services at Weald Heights?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Weald Heights to the centre of Sevenoaks?

0.5 mile(s) as the crow flies, distance by road may be significantly further.