Weald Heights

Bourchier Close, Sevenoaks TN13 1PD
Submit a Review
9.8 197 Reviews
  • Weald Heights, Sevenoaks
The expert team at Weald Heights care home offers quality residential, nursing and dementia care on a respite or permanent basis. They spend time getting to know residents and their families so they can create tailored care and lifestyle plans.

Every element has been designed to provide 5-star luxury and comfort. The home has its own café, hair and beauty salon, bar and cinema room. The team believes in enabling residents to live as independently as possible whilst ensuring their care needs are sensitively looked after.

Weald Heights is proud to be accredited with the Gold Standards Framework Care Homes Programme, recognising a commitment to delivering high-quality, person-centred care to residents at the end of their life.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

Show Weald Heights on the Map

Care Provided by Weald Heights

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Covington (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Weald Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,930
    • Self-Funded Residential Dementia Care from £2,020
    • Self-Funded Nursing Care from £2,170
    • RESPITE Self-Funded Residential Care from £2,140
    • RESPITE Self-Funded Residential Dementia Care from £2,230
    • RESPITE Self-Funded Nursing Care from £2,380

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Weald Heights to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Weald Heights Reviews (197)

Total of 197, showing 181-197
9.8

Weald Heights has a Review Score of 9.8 (9.795) out of 10, based on 50 reviews in the last 2 years. Over all time Weald Heights has 197 reviews.

Overall Experience

  • 171
  • 25
  • 1
  • 0
  • 0

Date Published

197
21
34
50
147

Review from Katrina T (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Weald Heights Care Home we feel is the best home our mother could be in. Without exception every member of the nursing team, the carers, administration and cleaners treat my mother with great respect, kindness and sensitivity. We know she is in capable and supportive hands and so we are relieved and
happy that she is there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neill T (Son of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst the overall standard of care is good, I have found it difficult to have a joined up conversation regarding my mother’s care. When I did organise this, the agreed follow up did not happen.

Reply from Samantha Debenham, Marketing Support Administrator at Weald Heights

Thank you for your recent review regarding Weald Heights and the positive scores around the care team and facilities. We are pleased to know that you would be likely to recommend Weald Heights in the future. Thank you for your comment regarding communication links, we are sorry that we did not meet your expectations on this occasion. Please be assured that we endeavour to maintain efficient and regular communication between residents, relatives, health professionals and the home and we have an open door policy for anyone wishing to discuss any issues regarding their relatives. Our home manager would be happy to personally discuss any communication barriers that you feel need to be addressed in this instance. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katharine F (Daughter of Resident) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Weald Heights is a lovely caring place. Nothing is too much trouble and all the staff are focused on "going the extra mile".
The activities are excellent - interesting and varied. My mum often says how much she laughs and is very happy and settled. I have been very impressed with the responsiveness
of staff to any queries or requests. The food is of excellent quality - some more themed meals (like the Greek Day) would maybe be welcome. Moving to residential care is a big step for everyone involved but Weald Heights have made the whole thing a positive and rewarding experience - thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen W (Daughter of Resident) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in well at Weald Heights and it is good to know she is safe and being looked after. All staff are kind and patient with mum (and with me!) and have managed concerns mum initially felt well. Activities are spot on and know mum enjoys taking part in these.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise B (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been treated with care, compassion and respect during his stay at Weald Heights and I have been very satisfied and relieved by their professional approach.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret K (Resident) assisted by family/friend published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been as pleasant as possible could be considering my illness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Junko K (Wife of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As the building is new, it was a very pleasant, light and clean place. Staff were all friendly and the tea area was good to relax. But when my husband came home, he was dehydrated and not well. I'm sure they did their best to look after but obviously, he is not well since he came home after staying
through for 2 weeks. So, I wonder if there was enough staff to look after the residents.

Reply from Samantha Debenham, Marketing Support Administrator at Weald Heights

Thank you very much for your feedback. We’re grateful for your positive comments around our friendly staff and the light, clean facilities at Weald Heights. With regards to the staffing levels, I would like to assure you that residents’ safety and welfare is our priority at all times and as such we do a full dependency analysis for each resident which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs. However, we do take your concerns seriously and will pass your comments to the home manager. We also wanted to put your mind at ease around hydration. To make sure that all residents are well hydrated we monitor each resident's fluid intake on a daily basis. Tea, coffees and other beverages are offered throughout the day and any concerns are reported and acted upon immediately. Please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean W (Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found everybody here kind and helpful. I know I am a difficult client but everybody does everything to help me. During the weekend I think we could use more staff.

Reply from Samantha Debenham, Marketing Support Administrator at Weald Heights

We’re grateful for your feedback and are delighted with the positive comments for the care and support we provide. I would like to assure you that our levels of staffing are always suitable to meet the needs of all our residents seven days a week, and also overnight, to ensure we’re always providing high levels of both care and activities. To put your mind at ease, the staffing levels at weekends are the same as during the week, although there is less administration staff on duty during the weekend. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views - we will arrange for a manager at the home to get in touch and discuss this further with you in person


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip B (Son of Resident) published on 15 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Weald Heights is well-designed and with its wide corridors and spacious rooms it is a lovely place to visit. My mother likes the food and the staff are caring and friendly.
Our main - and only - concern is that my mother wonders if there are enough staff. They seem to work twelve-hour shifts and often
my mother has to wait quite a while before someone is available to come and help her. She doesn't like to ring for help too often, but there are things she is just unable to do by herself.
She likes routine; so if for example, she knew that breakfast/getting dressed/having a bath happened at certain set times, she probably wouldn't feel she was waiting quite so much.
The staffing issue is the only area in which I think Weald Heights could improve. I don't mean to sound complaining, as everything else is lovely.

Reply from Samantha Debenham, Marketing Support Administrator at Weald Heights

Many thanks for your review, we’re really pleased to hear you think the facilities, food and safety are of an excellent standard. The staffing rota at Weald Heights often runs above the industry average, even though on occasion we do have sickness, however, in these instances we always do everything we can to ensure that it is covered. To put your mind at ease, the staffing levels at weekends are the same as during the week, although there is less administration staff on duty during the weekend. We welcome use of the call bell by all residents, and carer response times to the bell are monitored on a weekly basis to ensure that they are answered in a timely way.


Each day at Weald Heights is tailored to every individual, so mealtimes and personal care happen when the resident wants it to. There’s a cook to order service so every resident has the choice of freshly cooked meals, served when they want them. If your mother’s preference is to have set meal times, please do get in touch and we can do our utmost to plan these in.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm H (Son of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to stay at Weald Heights last July. When he arrived he was scared and uncertain of his future.
After three or four weeks of caring from the Weald Heights staff plus a slight change to his medications, Dad is now very happy with his situation, always smiling when I come to visit with Gromet
the dog!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Naomi (Daughter of Resident) published on 31 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Weald Heights for a fortnight while we were away on holiday in June. I was very impressed with the level of care and consideration taken during the care assessment and the preparation for her short stay. Mum was very well looked after and the staff took great care to get to know
her and her needs even though she was only staying for two weeks. It was a great relief to me to know she was in such good hands and enabled me to have a relaxing break. The staff were welcoming and very friendly and I wouldn't hesitate to recommend it, in fact, I already have!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane J (Daughter of Resident) published on 27 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who has early stage Alzheimer's and vascular dementia, stayed at Weald Heights on their dementia floor for two weeks respite care while we were away on holiday. I can't praise the staff enough for the sincere care and kindness. Dad was encouraged to join in several activities, which I never
thought he would do. Although he was nervous about staying he really enjoyed himself. His overall well-being has improved and I can honestly say that it was a positive experience for him. The staff keep you informed at all times, even sending photographs of Dad. Nothing is too much trouble. Dad will eventually need full-time care and we will have no hesitation in moving him to Weald Heights.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P A C (Respite Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My unplanned stay at the Weald was made very comfortable by the excellent care of all the staff and carers. Not forgetting the warm welcome given to my visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V N (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the moment my mother moved into Weald Heights, she has been welcomed. Treated with respect and courtesy by a very friendly group of staff, who have encouraged her greatly. From her room to meals, entertainment, and the ambience of Weald Heights. I could not ask for more.
I feel that now my mother
is more settled and appears happy, thanks to all the staff, it is an enormous relief to me and my family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very frail, elderly and needs a lot of reassurance, care and support. She has lived at Weald Heights for 3 months and in that time she has received very personalised, great care from committed, caring, professional staff. The home is very comfortable and fitted out to a very high standard.
The staff go out of their way to make Mum comfortable and let her live the life she wants, given her frailties.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Resident) assisted by family/friend published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Weald Heights for 2 weeks respite while my daughter was away on holiday. Everyone was very friendly and helpful. My room was very comfortable especially the bed! Overall it was a very comfortable stay. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry H (Resident) assisted by family/friend published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very kind and caring. Food is excellent. The home is immaculate overall. I couldn't ask for anything better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Weald Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Weald Heights is calculated as follows: ( (486 Excellents x 5) + (86 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 586 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Weald Heights is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Maria

Maria Covington

Job Title: Home Manager

Joined: 2016

I’m a registered nurse by training and have worked in older people’s care for 25 years. Before joining Weald Heights in 2016, I had managed a large care home for ten years. I’ve been at Weald Heights since before it opened its doors. I’m delighted at the way my team and I have made it a home with a first-class reputation.
I believe in setting the standard, rather than following, and we take an innovative, personalised approach to resident care. When residents said they fancied learning a new language, we set up Spanish lessons, and joined with a local parent and toddler group so that the generations could learn together. And when a gentleman, who is a keen musician, wanted to visit the Royal Albert Hall for his 90th birthday, we worked with his family to make it happen and to give him an unforgettable day.
I was delighted with our ‘good’ rating from the CQC, which we gained in September 2018. I’m now looking forward to continuing to work with my skilled and passionate team to go one better. Our aim now is to become an ‘outstanding’ provider of great care for older people in Sevenoaks, and across Kent and the South East of England.