Weald Heights

Bourchier Close, Sevenoaks TN13 1PD
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9.8 197 Reviews
  • Weald Heights, Sevenoaks
The expert team at Weald Heights care home offers quality residential, nursing and dementia care on a respite or permanent basis. They spend time getting to know residents and their families so they can create tailored care and lifestyle plans.

Every element has been designed to provide 5-star luxury and comfort. The home has its own café, hair and beauty salon, bar and cinema room. The team believes in enabling residents to live as independently as possible whilst ensuring their care needs are sensitively looked after.

Weald Heights is proud to be accredited with the Gold Standards Framework Care Homes Programme, recognising a commitment to delivering high-quality, person-centred care to residents at the end of their life.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Weald Heights

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Covington (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Weald Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,930
    • Self-Funded Residential Dementia Care from £2,020
    • Self-Funded Nursing Care from £2,170
    • RESPITE Self-Funded Residential Care from £2,140
    • RESPITE Self-Funded Residential Dementia Care from £2,230
    • RESPITE Self-Funded Nursing Care from £2,380

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Weald Heights to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Weald Heights Reviews (197)

Total of 197, showing 21-40
9.8

Weald Heights has a Review Score of 9.8 (9.795) out of 10, based on 50 reviews in the last 2 years. Over all time Weald Heights has 197 reviews.

Overall Experience

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Date Published

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Review from Martin M (Son of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Weald Heights have been looking after my mother for nearly four years as she navigates life with dementia. I am so happy with the care she receives and I cannot speak highly enough of all the wonderful staff who look after her every day, and give me such a friendly welcome every time I
visit. She loves her room and is involved in all the fun activities of which there are plenty. I cannot comment directly on the meals, however the cakes are delicious!

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Review from Jane F (Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay and thought all the staff very kind and pleasant.

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Review from Kirsty W (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended the garden party and our mother and both of us really enjoyed the day. The entertainer was great and had everyone jigging along to his music. The atmosphere was friendly and fun and everyone there seemed to have a great time.
Every time I visit I enjoy looking through the book of photographs
in reception and seeing the wide variety of activities and trips out that the residents have been taking part in.

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Review from Karen J (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Weald Heights since April, we moved her from another local care home where she wasn't happy. As a family, we cannot believe the change in our mum. She is so happy and loves being at Weald Heights. She has made lots of new friends and the entertainment team do an amazing job of keeping
everyone engaged, stimulated and having fun. All the staff at Weald Heights go above and beyond to make sure the residents are happy and cared for. I cannot recommend them highly enough. Thank you to the whole team for being so amazing in what you do!

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Review from A S (Son-in-law of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly exceptional environment, where my father-in-law is cared for with great kindness and dignity.

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Review from C W (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful residential care home - more like a 5* hotel.
Wonderful staff who are always happy and smiling. Excellent food and facilities. So happy we chose Weald Heights.

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Review from Paul B (Son of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad, who has Alzheimer's, has been at Weald Heights for nearly a year. The staff were very kind in helping him settle in and he has made lovely friends there. The family had supported him at home for a long time and then employed live-in carers. It felt like such a weighty responsibility to finally
book him into Weald Heights. If only we'd known how much happier he'd be there! There are more people/activities to engage with and he initiates conversation in a way he didn't before. We regularly take him on outings and he's always happy to go back. He's told us several times that he never dreamed he'd be living in such a lovely place at his time of life. The staff are always friendly and are good at helping him shower/shave and remind him to charge/use his hearing aids. There is a great staff-to-client ratio and the way the three floors are used to group clients with similar needs works well. Communication with the families is also good.

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Review from J M (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, better than the previous setting where Mum was for 5 months to April. Staff are more engaged, better activities, better atmosphere and more caring.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you very much for taking the time to leave us feedback about your experience.At Weald Heights Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from S H (Son of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have spent many hours with my mother as a visitor and am always impressed with the care and dedication of the staff. I am always kept up to date with any issues with my resident mother who is not always the easiest person to look after.

Reply from Reviews Team, Reviews Team at Weald Heights

Thank you very much for taking the time to leave us feedback about your experience. We are grateful for your positive comments regarding the level of care and dedication of the team and we will ensure that your review is passed on to our team. At Weald Heights, we set a high standard of care, so your review is much appreciated. Thank you.


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Review from G N (Niece of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt had to leave her home, where she had wished to see out her life when the live-in carers were no longer able to meet her needs. We were all concerned that moving her would be traumatic for our aunt but our concerns were unfounded as the care and attention she is receiving at Weald Heights has
been excellent. Although frail, she has settled seemingly very well and is encouraged to participate and do more for herself.
The application to Weald Heights and the eventual move was very smooth and we are grateful to all concerned for their help in this respect.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you for taking the time to submit your review. We appreciate your feedback and are delighted that your Aunt has settled well to her new environment. We are passionate about providing the best of care, so we are very pleased to hear that your experience has been a positive one.


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Review from Christine H (Niece of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I (along with my sisters and cousin) have visited our aunt at Weald Heights and maintained regular contact by phone with the staff who are supervising her care. We are very happy with the care, kindness and attention shown to her and feel relieved that she seems to have settled in well.

Reply from Reviews Team, Reviews Team at Weald Heights

Hi Christine. Thank you very much for taking the time to leave us feedback about your experience.At Weald Heights Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from N W (Son of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since our father's arrival at Weald Heights, which had previously hosted our mother for periods of respite care, we have continued to be very happy with the standard of care provided. The organisation is clearly run as an efficient business and fees reflect the high standard of facilities provided.
Staff are invariably helpful, caring and good-natured, projecting a positive face even in occasionally challenging situations. They have been receptive to requests for information, including access to relevant aspects of dad's care plan. The weekly (email) programme of planned events, coupled with the Relish Wellbeing app, has allowed us to maintain a basic remote overview of Dad's activity in-between visits. Staff have also been proactive in facilitating and supporting external activities (eg trips to Biggin Hill Airport), which go beyond their normal remit. We hope that the improving weather may permit more time to be spent outside in the fresh air during the coming months.

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Review from E M (Daughter of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after very well. All the staff are extremely caring and go the extra mile to do things for her that really make a difference. Like washing and drying her hair on the days when her hairdresser hasn't been able to come in. Mum is showered every day. I know this isn't the case everywhere
as we had to chase the staff in another home to shower my Dad twice a week - it was an ongoing battle. Mum is always dressed nicely and she tells me the staff are kind and patient. I too, have witnessed their care and compassion. Only yesterday when I went to see her they were all outside under sun umbrellas having a cream tea which she thoroughly enjoyed. Had a few issues with the laundry being shrunk but hope this is now resolved. And occasionally Mum has said the food portions can be small but there are always snacks available. Overall I couldn't be happier with Weald Heights - it really is like a hotel with care.

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Review from Angela B (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A care home's success boils down to the people who work there and in Weald Heights, like anywhere, you find some who are exceptional and one or two who lag way behind.
On the whole, the staff are very kind and my mother is very content and well cared for. Sadly it is a profit-making business and it
seems sometimes resources and budgets aren't always allocated on a client-need basis.
The laundry service is a weak area and clothes need to be robust to go through the system. The food provided always looks good and the activities provided are varied and well thought out, there is something for everyone.
The home is conveniently based near Sevenoaks town although it is a shame not to have a larger garden area, that is wheelchair friendly, it's on a real slope.
As a regular visitor, the atmosphere in Weald Heights is friendly, cheerful and welcoming and the staff always give you time to discuss your relative's needs.

Reply from Samantha Debenham, Reviews Team at Weald Heights

Thank you for your feedback regarding your mother's care at Weald Heights. We are pleased to hear that you are happy with the care, catering and activities and that the home is friendly and welcoming. We are currently awaiting work to commence to enhance our outdoor space to provide additional seating for our residents/relatives to enjoy. Regarding laundry, our washing machines wash at high temperatures to comply with the infection control policy. Please advise us if you are bringing in any delicate or wool items as these cannot be washed at the high temperature some of the clothes may require. Some families opt to place a laundry basket in the room to hold delicate items which can be laundered by family members. The Home Manager would be happy to talk to you to gain a better understanding of your concerns. Residents' care is of utmost importance to us, and therefore, we value your feedback.


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Review from P A (Wife of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Weald Heights is very welcoming from the moment stepping into reception to all the members of staff. My husband is treated with care and dignity, nothing is too much trouble. The nursing staff are very dedicated and always available to talk. I am kept up to date on all matters.

Reply from Fiona Madder, Reviews Team at Weald Heights

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team.


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Review from C P (Daughter of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Weald Heights is friendly, approachable, competent, and welcoming. The care is exceptional, and nursing care utterly devoted.

Reply from Fiona Madder, Reviews Team at Weald Heights

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team


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Review from T S (Friend of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home three times a week and find all the staff extremely helpful and kind. Nothing is ever too much tremble. The home is very clean bright and beautiful furnishings make it truly feel like home from home.

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Review from Marina L (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since becoming a resident at Weald Heights last spring, my mother has experienced outstanding care. The staff have truly treated her as an individual (as is the case with all the residents) by taking time to find out about her family history and hobbies and interests. The activities are varied and presented
in a way that is fun and engaging. She has particularly enjoyed the variety of musicians who visit, especially the classical singers. When I visit her in one of the communal areas, there is always a calm and contented atmosphere, a real 'home from home' feeling. The communication from carers regarding any health or dietary issues is prompt and informative and everyone within the building is polite, friendly and cheerful.
I would definitely, (in fact I have!), recommend Weald Heights to others seeking the reassurance of excellent care for their loved one.

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Review from P H (Son-in-law of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with everything at Weald Heights from the receptionists to the carers, nurses and cleaners. Dad has settled in so well and is always so complimentary about everything. He feels like he is in a hotel!
All the staff seem to work very hard and actually know the residents they
are caring for which cannot be said for some homes.
All around it has been a very positive experience, both for us, and for Dad who would never have imagined living in a care home. Now he sees it as his home.

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Review from N W (Wife of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has spent several weeks of respite at Weald Heights. Every aspect of the home impresses me. The number of staff I impressive as is their care. The rooms are spacious, light and comfortable. The common rooms are cosy. I particularly like the size of the home. There are not long, endless halls.
I feel relaxed when my husband is there, knowing he is in a caring, homelike atmosphere.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Weald Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Weald Heights is calculated as follows: ( (486 Excellents x 5) + (86 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 586 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Weald Heights is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Maria

Maria Covington

Job Title: Home Manager

Joined: 2016

I’m a registered nurse by training and have worked in older people’s care for 25 years. Before joining Weald Heights in 2016, I had managed a large care home for ten years. I’ve been at Weald Heights since before it opened its doors. I’m delighted at the way my team and I have made it a home with a first-class reputation.
I believe in setting the standard, rather than following, and we take an innovative, personalised approach to resident care. When residents said they fancied learning a new language, we set up Spanish lessons, and joined with a local parent and toddler group so that the generations could learn together. And when a gentleman, who is a keen musician, wanted to visit the Royal Albert Hall for his 90th birthday, we worked with his family to make it happen and to give him an unforgettable day.
I was delighted with our ‘good’ rating from the CQC, which we gained in September 2018. I’m now looking forward to continuing to work with my skilled and passionate team to go one better. Our aim now is to become an ‘outstanding’ provider of great care for older people in Sevenoaks, and across Kent and the South East of England.