Weald Heights

Bourchier Close, Sevenoaks TN13 1PD
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9.8 197 Reviews
  • Weald Heights, Sevenoaks
The expert team at Weald Heights care home offers quality residential, nursing and dementia care on a respite or permanent basis. They spend time getting to know residents and their families so they can create tailored care and lifestyle plans.

Every element has been designed to provide 5-star luxury and comfort. The home has its own café, hair and beauty salon, bar and cinema room. The team believes in enabling residents to live as independently as possible whilst ensuring their care needs are sensitively looked after.

Weald Heights is proud to be accredited with the Gold Standards Framework Care Homes Programme, recognising a commitment to delivering high-quality, person-centred care to residents at the end of their life.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Weald Heights

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Covington (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Weald Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,930
    • Self-Funded Residential Dementia Care from £2,020
    • Self-Funded Nursing Care from £2,170
    • RESPITE Self-Funded Residential Care from £2,140
    • RESPITE Self-Funded Residential Dementia Care from £2,230
    • RESPITE Self-Funded Nursing Care from £2,380

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Weald Heights to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Weald Heights Reviews (197)

Total of 197, showing 41-60
9.8

Weald Heights has a Review Score of 9.8 (9.795) out of 10, based on 50 reviews in the last 2 years. Over all time Weald Heights has 197 reviews.

Overall Experience

  • 171
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Date Published

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Review from Amy S (Daughter-in-law of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a big responsibility to move a loved one into a care home and then choose the right one. Weald Heights really supported us in this process. We moved my mother-in-law into Weald Heights a month ago and we could not be more pleased with how well her settling in has gone. Weald showed us round twice
before we made the decision, which we really appreciated, and this meant that when we came to decide we were really confident we had chosen the best home in the area and we went to see them all, in fact, we were desperate to get her a place as I didn’t want her going anywhere else! The staff are lovely, the home is really comfy and cosy. I love visiting her and spending time in the lounge where she is really relaxed. It’s a happy homely place. The entertainment is outstanding. My mother-in-law has already been on an outing to Polhill and is having a really good quality of life at Weald Heights and being really well looked after. I wouldn’t hesitate to recommend.

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Review from A H (Daughter of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in respite care for a few days now and so far all is going well. The activities are wonderful and staff to resident ratio impressive.
The facility is bright, clean and cheery with upbeat motivated staff and visiting is welcomed at any time. The cinema room and bar are particularly
appealing!

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Review from H H (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into Weald Heights on 21st September, very reluctantly to begin with, and we were not sure that he would settle. However after the first couple of weeks, he seemed to realise that he was so much better off than when he lived on his own at home, and when we visit him now he is so full of praise
for the staff and cannot speak highly enough of them. He thinks of it as his new home and enjoys the company of other residents.
We have been very impressed by the wonderful staff, who always seem cheerful and hard-working. It is lovely to see that they obviously work as a dedicated team. They are always ready to help and answer any queries we have. I would have no hesitation in recommending the home to others.

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Review from Carol B (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming and comfortable setting with kind and considerate staff. The care received was personal and sympathetic in every respect. For visitors and residents alike, its open-door policy promoted a very relaxed and positive experience. Thank you to everyone concerned.

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Review from Karen A (Daughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Weald Heights for over two years and has received wonderful care from the whole care team throughout the home. At the end of the day a good home is down to the people who work there and how dedicated they are, day in and day out. I constantly notice all the little things that build
up to creating the big picture. The residents are seen, understood and respected. I feel totally reassured that my mum is in safe and caring hands. As a daughter having that peace of mind is priceless.

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Review from L H (Daughter of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Weald Heights in July 2023. It was a very difficult decision for us to make the move and one that we agonised over.
Since she moved in, we couldn't be happier with the staff, her level of care, her bedroom, the home's facilities and the wonderful activity programme which changes weekly.
As someone said to me, ' Weald Heights is a very happy place', and we all agree on that!

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Review from M M (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Sophie O (Great-granddaughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Weald Heights Care Home is a lovely, caring, wonderful home. Every time I visit, the staff are all so amazing, friendly and wonderful. I couldn't think of a better care home for my great-grandmother. I am so thank full to them for taking such wonderful care of her. Thank you.

Reply from Amelia Moore, Reviews Team at Weald Heights

Hi Sophie,
Thank you very much for taking the time to leave us feedback about your experience.
At Weald Heights Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Lucie M (Granddaughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Weald Heights Care Home is a wonderful, caring, amazing home filled with warmth, happiness and love, as well as care. We could not be happier with the care, love and support my grandmother receives. So clean.

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Review from M B (Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a staff who spend the whole of their time caring for our well-being - when possible all requests and requirements are dealt with. I meet nothing but kindness from everyone.

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Review from Gloria J (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Weald Heights enough for the way they care for my darling mother, not only for the beautiful accommodation and wonderful environment but more importantly, the incredible staff throughout the home. There's always a warm welcome from the receptionists. Whenever I telephone, they are quick
to answer and if the person I want to speak to is engaged or not available, the
person concerned always returns my call.
My mother is treated with dignity and kindness by the amazing carers, and they always have time for her. Nothing is too much bother. When I was away recently, I was rather concerned as my mother has been very unwell. One of the carers suggested Facetime, using her own phone so that I could talk and see my mother, to assure myself that all was well.
My family and I have never known a residential home like it and we thank you for everything.

Reply from Amelia Moore, Manager at Weald Heights

Hi Gloria, thank you very much for taking the time to leave us feedback about your experience.
At Weald Heights Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Lucy G (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Weald Heights is a fabulous place. Since my mother has been a resident, I have experienced all the staff being very caring and helpful, and nothing is too much trouble. My mum has been very poorly with an infection, and the care she was given was extremely good.
They have lots of varied activities
both in the home and out. I am very grateful to them as they always say to phone at any time.
It is like a big family in the home. My mum is very happy there and also grateful for the support they give.
Even prior to admission, the staff were extremely helpful and knowledgeable about any questions I had.
I certainly would recommend Weald heights to anyone who needed to move into a care home.

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Review from Alistair B (Son of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Weald Heights at the beginning of December 2022 and sadly passed away two weeks later. Mum received wonderful care during her short time here from the nurses, carers and other staff. This extended to medical and emotional support. We are very grateful to Weald Heights and I have no hesitation
in recommending them.

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Review from Malcolm F (Son of Resident) published on 2 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and a very comfortable environment in the home. Couldn't be happier with the care provided to my mum. Very good carers, nursing staff and management.

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Review from L B (Daughter of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Weald Heights Care Home, on the residential floor, since April 2022. From the onset, she has been extremely happy and well cared for. The team took time to consider who to 'pair' her up with and she now enjoys most meals with three other ladies, all of like mind and ability. The care
team are terribly kind and conscientious and we all feel that she is being looked after incredibly well. The entertainment schedule always gives Mum something to do (or not do if she's too tired) and she loves the trips out and about. The only thing she complains about at all is that the food could be a little more interesting. Everything else is just perfect - thank you all so much for looking after my mum and making her so happy.

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Review from Clive C (Husband of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care my wife has received.
All the staff have been very friendly and any question answered.
Any small problem have been sorted promptly.
Overall, I am very satisfied and would recommend this care home.

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Review from S T (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Reception is always friendly and helpful but can wait quite a while for the door to be answered after 5.00 pm (and occasionally at weekends when short-staffed).
Very pleasant decor and good to have facilities for visitors to make a drink.
The staff are very friendly, helpful and kind but clearly short-staffed
at times so that residents have to wait for care.
A visiting paramedic from GP practices once a week, but this can cause considerable delays in implementing changes to medication when necessary.
No concerns regarding safety and standard of personal care, and the staff are very approachable with any worries.
The standard of cooking food can be variable, but the staff are very attentive to nutritional and dietary needs.
Excellent activities staff, but I feel that residents on the nursing floor are less well catered for.
Very expensive because of the location (SE England).

Reply from Samantha Debenham, Personal Assistant at Weald Heights

Thank you for your recent review regarding Weald Heights. Your opinion is valued and we appreciate your feedback. Please feel free to discuss any concerns with the team or our Home Manager, so that any observations or concerns can be dealt with immediately.
Weald Heights is fully staffed. Outside of reception hours (9 am – 5 pm Monday to Sunday), the care team can give access to visitors. Our priority is the well-being of our residents and therefore there could be a delay in someone assisting you.
Residents on the nursing floor are given the choice to participate in the daily activities throughout the home. If there is any activity that you feel your loved one would like to participate in, please let the Lifestyle Lead know and we would be happy to assist.


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Review from Frederick M (Husband of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Weald Heights for over two years and throughout that time she has been treated with great care and compassion. In the early days, she was very confused but every section of the staff have ensured she is now more settled. For the first time the other day, she told me 'I
am happy here' and this was very encouraging for me as home still looms large when she sees me. I was a resident for two months at the Home end 2020 and can vouch high standards have been maintained even though we live through difficult times. I hope the time will come when it will not be necessary to use agency staff at current levels as my wife finds this confusing at times. I can also vouch the food is much improved thanks to the current catering staff.

Reply from Samantha Debenham, Personal Assistant at Weald Heights

Thank you for your positive review – this is much appreciated.
We are delighted that you are happy with the care at Weald Heights and that your wife has settled to her new surroundings with the support of our dedicated team.
As you are aware, there is a national shortage of carers but we can assure you that should it be necessary to use agency staff, we utilise the same agency and team that are familiar to our residents.


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Review from Geoffrey D (Husband of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed by the way Weald is run. Staff are very helpful at lunch which is very important, and I am always welcomed when visiting. I believe my wife is very comfortable now there in contrast to the previous home. I am greeted by name when I visit and found a spot. Staff are very helpful
and tolerant at all times. Full marks.

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Review from M L (Son of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother will have been a resident of Weald Heights for 9 months in mid-December 2022, starting with respite care after discharge from hospital in March. This coincided with covid restrictions and a covid outbreak at the home. These difficulties were handled with great care and professionalism. With
goodwill on both sides, my mother settled into a new way of life very contentedly. One's hope is that care will approximate as closely as possible to the attention that family would give. We feel very fortunate that Weald Heights seems to sustain such a care regimen, with the addition of modern purpose-built facilities, regular attention to health and well-being and an entertainment programme that is varied and includes Primary School visitors. Staff and management are genuinely interested in suggestions and where possible make changes, and where not, offer explanations. I would recommend visiting Weald Heights to anyone who can afford it, who is considering a move into care of this kind.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Weald Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Weald Heights is calculated as follows: ( (486 Excellents x 5) + (86 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 586 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Weald Heights is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Maria

Maria Covington

Job Title: Home Manager

Joined: 2016

I’m a registered nurse by training and have worked in older people’s care for 25 years. Before joining Weald Heights in 2016, I had managed a large care home for ten years. I’ve been at Weald Heights since before it opened its doors. I’m delighted at the way my team and I have made it a home with a first-class reputation.
I believe in setting the standard, rather than following, and we take an innovative, personalised approach to resident care. When residents said they fancied learning a new language, we set up Spanish lessons, and joined with a local parent and toddler group so that the generations could learn together. And when a gentleman, who is a keen musician, wanted to visit the Royal Albert Hall for his 90th birthday, we worked with his family to make it happen and to give him an unforgettable day.
I was delighted with our ‘good’ rating from the CQC, which we gained in September 2018. I’m now looking forward to continuing to work with my skilled and passionate team to go one better. Our aim now is to become an ‘outstanding’ provider of great care for older people in Sevenoaks, and across Kent and the South East of England.