Weald Heights

Bourchier Close, Sevenoaks TN13 1PD
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9.8 197 Reviews
  • Weald Heights, Sevenoaks
The expert team at Weald Heights care home offers quality residential, nursing and dementia care on a respite or permanent basis. They spend time getting to know residents and their families so they can create tailored care and lifestyle plans.

Every element has been designed to provide 5-star luxury and comfort. The home has its own café, hair and beauty salon, bar and cinema room. The team believes in enabling residents to live as independently as possible whilst ensuring their care needs are sensitively looked after.

Weald Heights is proud to be accredited with the Gold Standards Framework Care Homes Programme, recognising a commitment to delivering high-quality, person-centred care to residents at the end of their life.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Weald Heights

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Covington (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Weald Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,930
    • Self-Funded Residential Dementia Care from £2,020
    • Self-Funded Nursing Care from £2,170
    • RESPITE Self-Funded Residential Care from £2,140
    • RESPITE Self-Funded Residential Dementia Care from £2,230
    • RESPITE Self-Funded Nursing Care from £2,380

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Weald Heights to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Weald Heights Reviews (197)

Total of 197, showing 81-100
9.8

Weald Heights has a Review Score of 9.8 (9.795) out of 10, based on 50 reviews in the last 2 years. Over all time Weald Heights has 197 reviews.

Overall Experience

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Date Published

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Review from M G (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident at Weald Heights for just over three months and her health and wellbeing has improved significantly. She initially moved to Weald Heights having been very unwell in hospital, but quickly improved once she settled in. Her health then deteriorated again, but with the
fantastic care, expertise and patience shown by the care team, she has bounced back to great form. My mother is so happy and settled there now. The food and all-around care is excellent. The activities laid on for the residents is fabulous - I've not seen my mother laughing and smiling so much in a long time. Ordinarily, my mother would have been very resistant to 'institutional living', but she is thriving in the social, friendly environment, especially after the isolation of lockdown living. The staff are so much fun and very accommodating, always going the extra mile, whilst being very respectful towards all the residents. We would have no hesitation in highly recommending Weald Heights to others.

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Review from Chris B (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care my mum has received at Weald Heights. The staff have gone out of their way to accommodate my mum’s needs including a period when Mum was having a very difficult time understanding what was going on in her surroundings. The care given during this period went beyond
what would normally have been expected and made things a lot easier for the family seeing Mum being so well looked after. Thankfully Mum has improved immensely and is enjoying the activities and social side of the home and has a lovely group of friends in the other residents. When we were forced into the decision that Mum needed to leave her home and have specialist care my sister and I looked at a large number of care homes but it was obvious that Weald Heights gave that little bit extra and we are very happy we made that decision. If you are looking for your own family member I would put Weald Heights at the top of places to visit.

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Review from Tim B (Son of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a fantastic experience with Weald Heights regarding care for my father both as post-op recovery two years ago and most recently with twenty-four-hour care for his final days. The staff, facility and level of care were amazing.

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Review from Geoff G (Son of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95 year old father became a resident here in November 2020, and as I live in Dorset I have not had a chance yet to visit him. However, I'm in constant touch with the care home staff and am thoroughly delighted with the care they are taking of him. I have absolutely no concerns about his ongoing welfare,
and the staff frequently go over and above their duty of care to keep him, and the rest of the residents, as happy and healthy as they possibly can. Communication from the staff is also impeccable.

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Review from Alison S (Daughter of Resident) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after, seems contented. In difficult circumstances, the carers helped to celebrate our daughter's wedding with mum, setting up an afternoon tea. It was very special for us to have photos with her, as she was unable to attend the wedding day. Mum was obviously happy to see the family.

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Review from Louise P (Daughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good communications prior to care. Clean room, well furnished. My relative reported very good meals, very easy to talk to staff about relative and how they are doing. Excellent for the respite care we needed.

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Review from Sally A (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always been cared for at Weald Heights with the utmost kindness and dignity. The staff are wonderful with her, particularly during this difficult year when we have not been able to visit. Members of staff went out of their way to ensure we had regular contact with Mum and on video calls where
possible. I have no hesitation in recommending Weald Heights to those suffering from dementia and their families.

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Review from Emily W (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Weald Heights has provided exceptional care to my mum since she moved there and particularly throughout the recent pandemic. It has been a god send having my mum at Weald Heights during this very difficult time. I can't thank all of the staff enough for the care and commitment they show to all of the
residents there.

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Review from Shirley B (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care is excellent and staff go the extra mile. The challenges of the last year have been exceptional and staff from all parts of the home have excelled in finding ways to keep residents stimulated.

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Review from Louise K (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old father received outstanding nursing care at Weald Heights for nearly one year. Within that time, he was beautifully and lovingly cared for by the wonderful staff. He enjoyed the good food and the company (particularly the staff) and he appreciated all the care and attention given to him.
He especially enjoyed time with the activity coordinators who brought much enrichment to his day to day life. In his final weeks, he benefitted from additional support from the local hospice and the care home staff carried out his care with dignity and respect. Overall, he was very happy at Weald Heights and that gave his family and friends much reassurance.

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Review from A P (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved to Weald Heights some 2 years ago, she has received excellent care. The staff always go the extra mile to ensure that her needs are catered for, and that she receives the care she needs. Mum was initially very unsettled but she was given additional time to ensure that she felt
more able to interact with the other residents. She is also able to take part in activities. Throughout the Covid pandemic, the management and staff have worked hard to ensure the safety of the residents and that relatives are able to visit. I would recommend Weald Heights.

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Review from Mark S (Son of Resident) published on 3 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Weald Heights are incredibly caring, professional and friendly and I have total confidence in their doing the absolute best for my mother at all times. They have done absolutely everything they could to allow as much safe access to Mum over the last year of lockdowns as was possible.

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Review from G M (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Weald Heights for four weeks of respite care and was extremely well cared for along with great activities/entertainment (she was always laughing). An all-round excellent group of friendly and helpful staff. Very happy to give a well-earned review.

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Review from Clifford B (Son of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice facility and caring staff. It is a real shame there is no garden or anywhere on the grounds for residents to go out to for a walk and get some fresh air. Food could certainly be more tasty and appealing.

Reply from Samantha Denbenham, Personal Assistant at Weald Heights

Thank you for your recent review of Weald Heights Care Home. Your feedback is very important to us.

At Weald Heights, we do have outside space for our residents to enjoy, including a secured area, patio area and a paved walk with seating. Residents can also enjoy the beautiful views of the Weald. We actively encourage residents to spend time outside as part of their physical and spiritual wellbeing.

Our Head Chef meets all our residents and proactively addresses any concerns around the food offering. Our menus are regularly reviewed to coincide with seasons by adding a range of favourable dishes to meet residents individual choices and preferences. Variety of snacks and drinks are available at all times.


Our home manager, would be happy to discuss with you on an individual basis your expectations regarding the above and ways to improve the service offered.


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Review from L W (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am amazed, given the current circumstances, at the energy, dedication and enduring pleasantness of the staff at Weald Heights. It has been a very difficult time for my mother who has both dementia and nursing needs, but it is obvious to me how very well she is cared for. Weald has managed to balance
safeguarding with safe visiting. I am very grateful to be able to visit in a safe, warm and relatively private environment. It is obvious from the affection and happiness that Mum displays to her carers that staff have gone well beyond ‘good care’. I can see that she feels safe and all her needs are well met. The recent ‘relsapp’ has enabled a closer ‘remote’ relationship between mum and our family. The exceptional Activities Team enthusiastically use this new app to promote contact; they stimulate and comfort mum by using material and information we provide on the app. I am so very grateful to the whole of the staff, from receptionists, nurses, carers, domestic staff and Activity Team.

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Review from R H (Husband of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the unfortunate circumstances and constraints imposed by the covid-19 pandemic, this review is somewhat limited to the perspective of an occasional visitor being rightly permitted only limited access.
I am very happy to say that all times, even when under considerable and sometimes exceptional
pressures, every member of staff has been caring, courteous and generous with their time and understanding of a resident and relatives emotional needs.
Although due to my wife's clinical condition, it is somewhat difficult to completely understand her views, she appears to have settled over the last five months with minimum stress and discomfort.
Because of the problems of access, I have not been able to fully evaluate the facilities and services provided within Weald Heights beyond a single visit that I made months ago, from conversations with staff and to a limited extent with my wife's comments. None the less, I have confidence in giving all aspects of the care and comfort provided for my life as good to excellent.

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Review from Charlie R (Son of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home, a real community with amazing carers. Dementia is so cruel, needing so many types of care: medical, physical, emotional etc, all of which are provided to a high standard. Staff Always go the extra mile. We thoroughly recommend.

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Review from David C (Son of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid 19 outside visit to see my mother. At such a difficult time Care UK ensured that both myself and my mother were safe. Well organised and professional as always. All staff were wearing their correct PPE and ensured that I was too.

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Review from Jenny M (Daughter-in-law of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Weald Heights for over a year and the care has been of a high standard. Since the arrival of Covid 19, all of the staff have been working under great pressure and still providing excellent care. They have made great efforts to keep us in touch with our relatives
and to keep us in touch with what is happening in the home.

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Review from Clive W (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before moving to Weald Heights, Dad had been a daily visitor to see Mum who had come in with dementia. By the time Mum died, Dad had made a lot of friends at Weald Heights and was keen to move in. After a short period of adjustment (actually about 15 minutes) he found himself totally at home. He had
been in danger of becoming isolated and lonely living alone at home and he relished the comradeship and sense of community he found as a resident at Weald Heights. His sense of purpose was rediscovered and he lived his final year to the very fullest extent possible. He loved the various activities and was encouraged by the staff to participate in groups for activities which I thought wouldn't be of interest to him. The staff were unfailingly kind and helpful and when he was diagnosed with a serious lung condition in January, the standard of care was exceptional - as we had found with Mum. Not only was Dad cared for and nurtured, but the whole family felt welcomed. Thank you to everyone.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Weald Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Weald Heights is calculated as follows: ( (486 Excellents x 5) + (86 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 586 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Weald Heights is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Maria

Maria Covington

Job Title: Home Manager

Joined: 2016

I’m a registered nurse by training and have worked in older people’s care for 25 years. Before joining Weald Heights in 2016, I had managed a large care home for ten years. I’ve been at Weald Heights since before it opened its doors. I’m delighted at the way my team and I have made it a home with a first-class reputation.
I believe in setting the standard, rather than following, and we take an innovative, personalised approach to resident care. When residents said they fancied learning a new language, we set up Spanish lessons, and joined with a local parent and toddler group so that the generations could learn together. And when a gentleman, who is a keen musician, wanted to visit the Royal Albert Hall for his 90th birthday, we worked with his family to make it happen and to give him an unforgettable day.
I was delighted with our ‘good’ rating from the CQC, which we gained in September 2018. I’m now looking forward to continuing to work with my skilled and passionate team to go one better. Our aim now is to become an ‘outstanding’ provider of great care for older people in Sevenoaks, and across Kent and the South East of England.