Weald Heights

Bourchier Close, Sevenoaks TN13 1PD
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9.8 198 Reviews
  • Weald Heights, Sevenoaks
The expert team at Weald Heights care home offers quality residential, nursing and dementia care on a respite or permanent basis. They spend time getting to know residents and their families so they can create tailored care and lifestyle plans.

Every element has been designed to provide 5-star luxury and comfort. The home has its own café, hair and beauty salon, bar and cinema room. The team believes in enabling residents to live as independently as possible whilst ensuring their care needs are sensitively looked after.

Weald Heights is proud to be accredited with the Gold Standards Framework Care Homes Programme, recognising a commitment to delivering high-quality, person-centred care to residents at the end of their life.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Weald Heights

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maria Covington (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Weald Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,930
    • Self-Funded Residential Dementia Care from £2,020
    • Self-Funded Nursing Care from £2,170
    • RESPITE Self-Funded Residential Care from £2,140
    • RESPITE Self-Funded Residential Dementia Care from £2,230
    • RESPITE Self-Funded Nursing Care from £2,380

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Weald Heights to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Weald Heights Reviews (198)

Total of 198, showing 141-160
9.8

Weald Heights has a Review Score of 9.8 (9.796) out of 10, based on 51 reviews in the last 2 years. Over all time Weald Heights has 198 reviews.

Overall Experience

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Date Published

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Review from Alasdai A (Son of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Weald Heights, the staff are extremely knowledgeable, supportive, caring and friendly. They have taken time to get to know my mother and to understand her needs and to get to know us. The little touches are fantastic and much appreciated. The level of care is excellent and has made a
real difference to Mum.

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Review from Elizabeth S (Daughter of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad stayed at Weald Heights for a couple of weeks respite care.
The home is only a couple of years old, tastefully decorated, clean and well maintained. Having had difficulty getting somewhere to take my parents in the same room, they were only too happy to oblige. Facilities were fantastic,
including a lovely cafe area where visitors can help themselves to coffee and cake, a chiropodist and hairdressers plus cinema and library. It could certainly be mistaken for a hotel!
All the staff were very friendly, helpful and respectful and clearly enjoyed their jobs. Nothing was too much trouble.
The activities team were amazing, providing a schedule of events to keep residents active and entertained. Mum especially loved the therapy dog, exercises and table tennis.
Thank you so much to all staff for looking after them both so well. It was lovely to see them on such a high from their stay at Weald Heights.

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Review from Joan K (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend anyone to stay here. The staff are extremely kind and helpful and there is a very happy atmosphere. The various happenings are good fun and enjoyed the table tennis the school children's visit, the dog's visit and the cheerful staff.

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Review from S I (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the quality of care and facilities at Weald Heights. Mum has settled into her new home at ease. The opportunity to bring personal bed linen and furniture has helped; she enjoys having her own bookcase. Mum recognises the interest and compassion shown by all staff, as well
as the encouragement to engage in all activities. We really appreciate the whole teams help and support, thank you and well done!

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Review from Robert H (Solicitor of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was attorney of lady/former client for whom I had acted for over forty years whose previous care home could not look after her when she developed serious dementia. She was moved to Weald Heights in December and the care and respect of her personal dignity and the preparation for her passing were handled
by all staff with exceptional care. I shall always be grateful for the support which the lady received in her time at Weald Heights and for the ability and willingness of the staff to do their best to enable her to get the best quality of life there.

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Review from Chris B (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father came for respite care and stayed 6 months.
The care in every way has been first class.
All carers and nursing staff brilliant at their jobs and very kind.
Activities have been held with amazing patience, good humour and vigour.
Food great - my father said quality consistently good and
portion size good.
Cleanliness is excellent.
Overall we could not be more pleased and are extremely grateful.
Only comment - be good to be able to have a double bed.

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Review from Jackie W (Respite Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Weald Heights whilst my husband went skiing.
It's a very pleasant place and has all the facilities one can need.
My stay here has been very pleasant; I go home later today but will be coming back in early March for a brief stay which I shall look forward to.

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Review from Laura V (Granddaughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a lovely home from home feel here.
All the staff are very welcoming.
My son and daughter love coming here to visit their Great Nanny.
It has been lovely watching my Nan blossom here.

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Review from Elizabeth E (Wife of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just prior to Christmas 2018 I was admitted to A & E because of an infection which involved a hospital stay.
My husband has dementia and the family found placing him here was a very easy transition and his respite care has been excellent.
He has been settled and happy and the relief has been immense.

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Review from RC (Friend of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly greeting from all staff.
They are very helpful and willing to please.
Always clean and a warm atmosphere.

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Review from L V (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a year since mum came to Weald Heights and I am so pleased with how quickly she has settled in and was welcomed.
I now have no worries about her as I was very unsure about her going into a care home.
The staff treat everyone with respect and kindness and are always available.
There has been
nothing that is too much trouble, I cannot praise them highly enough.
The range of activities is excellent, many of which I have enjoyed.
I am so pleased we chose Weald Heights, it is excellent.

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Review from RW (Husband of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely well run care home with very friendly, professional staff.
The location is good and the rooms are all well furnished and spotlessly clean.
Nothing is too much trouble for the staff, and my wife, who was initially rather troubled by coming in for respite care, settled down very quickly
and within days was joining in activities and rapidly relaxing and enjoying herself.
I have her booked in for a further two weeks in March and she is looking forward to this.
I would certainly recommend Weald Heights Care home to anyone.

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Review from J H (Daughter of Resident) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very grateful for the excellent quality in Weald Heights' provision of care. Right from our initial contact with staff, they did all they could to support and help us through a very difficult time. The extent of staff training, particularly in dementia care, was reflected in the high standard
consistently present in my mother’s care and a reassuring depth of understanding of her reality. My mother was treated with dignity and respect, with compassion and gentleness. There was graciousness and patience in communication with her and a desire for her well-being shown by all the staff we met. We were impressed with the high standards of cleanliness, safety, food provision and the activities laid on. We spent time in the dementia suite day room with other residents and witnessed the excellent overall attitude of staff and particularly their desire to be looking after and opting into caring for people affected by dementia, however these residents were struggling.

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Review from Julie W (Daughter of Resident) published on 29 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived in Weald Heights in September 2018 with vascular dementia and needing more care than we could provide at home. From the moment she arrived we all felt at home, all the staff were friendly, attentive and caring. Mum was cared for with the utmost respect and attention to detail, but more than
that - as a family we were welcomed into Weald Heights and always greeted with a smile and given personal and specific updates on Mum.


Mum passed away in Weald Heights and again the care and attention shown towards her and us at the end were exemplary. The staff made what was an extremely difficult and emotional experience much easier with their constant care and presence.


I cannot recommend Weald Heights enough. Thank you to all the staff there, you were amazing and we all appreciate everything you did for Mum and us.


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Review from E T (Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found staff very helpful and I have had a very good relationship with them being caring and cheerful. The food compared to my first visit has improved in quality and I appreciated being listened to when I asked to be moved from nursing floor to residential.

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Review from S C (Daughter of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Weald Heights for convalescence and respite care and it has proved to be invaluable. She is much stronger now following two nasty infections and hospital admittances. She is now mobile and more able to cope on a daily basis. She still has a couple of weeks to go and I am sure with
the care and attention she receives at Weald Heights she will recover even more. We would have no trouble in recommending Weald Heights Care Home.

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Review from W S (Son-in-law of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home and extremely friendly and helpful staff.
Thank you very much.

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Review from S S (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is friendly and welcoming.
My father has been given a lot of support in the last week.
The staff are excellent.
I am very happy that he is here.

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Review from David S (Husband of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has spent a fortnight at Weald Heights after a stay in hospital convalescing after a fall.


The ambience of the home is that of a luxury hotel. The staff are attentive and extremely kind. The catering is excellent with varied menus and appetising food. There is a good range of activities which

are all fun and purposeful as well. One could not wish for a better convalescent experience.


My wife has benefited enormously and visiting has been most enjoyable because one is always so warmly welcomed.


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Review from Mary S (Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly and most attractive. I've enjoyed my stay enormously.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Weald Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Weald Heights is calculated as follows: ( (497 Excellents x 5) + (86 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 598 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Weald Heights is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (91)

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Meet the Team (1)

Maria

Maria Covington

Job Title: Home Manager

Joined: 2016

I’m a registered nurse by training and have worked in older people’s care for 25 years. Before joining Weald Heights in 2016, I had managed a large care home for ten years. I’ve been at Weald Heights since before it opened its doors. I’m delighted at the way my team and I have made it a home with a first-class reputation.
I believe in setting the standard, rather than following, and we take an innovative, personalised approach to resident care. When residents said they fancied learning a new language, we set up Spanish lessons, and joined with a local parent and toddler group so that the generations could learn together. And when a gentleman, who is a keen musician, wanted to visit the Royal Albert Hall for his 90th birthday, we worked with his family to make it happen and to give him an unforgettable day.
I was delighted with our ‘good’ rating from the CQC, which we gained in September 2018. I’m now looking forward to continuing to work with my skilled and passionate team to go one better. Our aim now is to become an ‘outstanding’ provider of great care for older people in Sevenoaks, and across Kent and the South East of England.