Leah Lodge Care Home

Blessington Road, Blackheath, London SE13 5EB
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9.8 84 Reviews
  • Leah Lodge Care Home, London
Leah Lodge is a boutique care home set on the borders of Blackheath and brings quality residential and dementia care to the local area.

Whether choosing to live at the home on a permanent basis or for a short period of respite or convalescence, residents can enjoy a full programme of activities with a tailored schedule delivered by an activities coordinator and the care team.

As well as an active diary, Leah Lodge believes meal times are the difference between eating a meal and enjoying an experience. A team of chefs offer varied menus that change with each season and are always nutritionally balanced.

The friendly team at Leah Lodge are on hand to give tours of the home and answer any questions regarding the care and facilities available.

Leah Lodge is determined to be the difference for its Residents.

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Care Provided by Leah Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Hill (General Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Leah Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600

  • Please call us for further information about our fees, what's included and for any seasonal offers that may be running. Please note, fee's are subject to availability and an assessment.


    **Limited Availability**
  • (these prices are only a guideline, please contact Leah Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are warmly welcomed


  • Parking

  • Parking available on the premises


Leah Lodge Care Home Reviews (84)

Total of 84, showing 41-60
9.8

Leah Lodge Care Home has a Review Score of 9.8 (9.790) out of 10, based on 37 reviews in the last 2 years. Over all time Leah Lodge Care Home has 84 reviews.

Overall Experience

  • 73
  • 8
  • 1
  • 0
  • 2

Date Published

84
15
20
37
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Review from A M (Son of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Leah Lodge for nearly three years. In that time she has maintained her vivacity, and her weight and she seems happy. During visits I have been delighted with the care I've seen including precautions during this difficult covid period. Mum is able to continue to enjoy life.

Reply from Roy Booth, Home Admissions Advisor at Leah Lodge Care Home

Thank you for your kind words. It is a pleasure to look after your mum and she is an integral part of the Leah Lodge family.


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Review from J R (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with Leah Lodge's treatment of my mother over recent months. She enjoys the staff members' care, affection, humour, kindness and expertise. Mum's family trust Leah Lodge staff and the team.

Reply from Roy Booth, Home Admissions Advisor at Leah Lodge Care Home

Thank you for your kind words. It is our pleasure to look after your mother and I will pass your feedback onto the home team.


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Review from D M (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Leah Lodge have worked with us to help settle our Mum in, albeit that has taken a while.
In our experience carers have been kind, supportive and willing. The food is excellent and we feel Leah Lodge is a safe place for our Mum to live. Staff have been happy to listen to queries and suggestions.
At
times carers have appeared to be somewhat understaffed. Carer/resident ratio has at times not seemed great. Staff breaks do not appear to be covered. As a result, carers have sometimes needed ongoing prompting, e.g. hearing aids being put in, changing of incontinence pads, missing slippers, reminding Mum to drink more frequently. This is reflected in the value for money score (3).
Whilst bedrooms are very well equipped, there have been times when Mum's bedroom needs attention (eg overflowing bin, half finished drinks left all day and unclean bathroom floor). However, Leah Lodge is generally immaculately clean, tidy and comfortable.

Reply from Roy Booth, Home Admissions Advisor at Leah Lodge Care Home

Thank you for your kind words in relation to the care and food we provide for your mum. I will feed this back to the team who will be delighted.


I acknowledge the points raised in regard to staffing and whilst it has been challenging under the pandemic with staff isolation periods, we endeavour to provide a good service at all times here at Leah Lodge. It is our pleasure to care for your mum and thank you for your positive feedback.


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Review from Pippa K (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I choose Leah Lodge after visiting about twelve homes. I knew when I walked into Leah lodge that it was the place I would feel happy to leave my father. The staff really make the place, friendly, attentive and caring.
Dad has only been here a few weeks and has settled in well. I’m very happy to have
found Leah Lodge.

Reply from Roy Booth, Home Admissions Advisor at Leah Lodge Care Home

Thank you for your kind words. I will be sure to pass on your wonderful comments to the team.


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Review from Evelyn C (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just moved into Leah Lodge following my dad’s recent death. We wanted my mum to be looked after as if she were in her own home.
She moved and had to quarantine in her room, due to Covid (despite her being negative), for 14 days which we were dreading but the staff had a program planned
for her which they sent us. It was excellent and definitely tailored to her interests.
Although my mum’s memory is very poor she is always able to tell us that she’s “eaten delicious meals and the people are lovely!”.
We FaceTime her frequently and she looks well cared for. She has had a few episodes of confusion and distress but the staff have always dealt with these in a very caring way and help her to speak to one of us to reassure her.
She was a music teacher and on her first day out of her room I was sent a short video of her playing the piano, just brilliant!
It’s early days but so far we are incredibly impressed with Leah Lodge.

Reply from Laura Nightingale, Homes Admissions Advisor at Leah Lodge Care Home

Thank you so much for taking the time to write this kind review, we are glad your mum has settled in well and the team at Leah Lodge do go above and beyond to ensure new residents are settled in especially in these difficult time.


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Review from J D (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Leah Lodge at the end of January 2020, when the care home she previously lived in closed down. Leah Lodge took great care in helping her to settle just before lockdown. During the lockdown, their care, support, communication and kindness has been outstanding. She could not be in a
better place.

Reply from Laura Nightingale, Homes Admissions Advisor at Leah Lodge Care Home

Thank you for your lovely feedback; we are so pleased that your mother is happy at Leah Lodge.


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Review from Clare C (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her last nine months at Leah Lodge - interspersed with hospital stays of one kind or another. We could not have hoped for a more caring environment. She was there from mid-Jan 2020 to October, so through Covid lockdown. Everything about the place is good - the communication from the management
team, communication with the carers who are with the residents daily, the practical arrangements, the look and feel of the place - which is clean, warm, homely and welcoming. But most importantly the carers who looked after Mum were genuinely fond of her and looked after her tenderly and conscientiously, even though, especially to start with Mum's behaviour could be challenging (to say the least!). They are such kind and lovely people - really choosing to do the work because they are good at it and it makes such a difference, both for the resident and for the family. Thank you from the bottom of our hearts.

Reply from Laura Nightingale, Homes Admissions Advisor at Leah Lodge Care Home

Thank you for taking the time to leave this lovely review for Leah Lodge. We really appreciate your kind words.


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Review from Natalie B (Daughter of Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have cared for my mum wonderfully, kept me up to date with everything. Adapted foods to Mum's needs. Helped with information and staff are really friendly as is the environment.

Reply from Jackie Cridlin, Home Admissions Advisor at Leah Lodge Care Home

Hello Natalie, thank you very much for your kind words and amazing score for Leah Lodge.
We are very proud of the show of dignity and respect the team at Leah Lodge Care Home delivers. With kind regards Sarah Eves, General Manager and Jackie Cridlin, Home Admissions Advisor.


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Review from Lorna W (Friend of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were delighted to know that our resident was able to have her birthday celebrated in spite of all the restrictions from Covid-19. She received gifts and the staff had a birthday cake for her to make it special. They also sent us photographs of the birthday which was unexpected and very much appreciated.
They went to everyone who knows her and it made such a difference to see her well and happy in this situation when we cannot go and visit her ourselves. The thoughtfulness and care of the staff was outstanding. Thank you.

Reply from Jackie Cridlin, Home Admissions Advisor at Leah Lodge Care Home

Thank you very much for your kind and positive words. We understand the emotion for families and friends who are unable to be with their loved ones particularly when celebrating a special occasion. Everyone at Leah Lodge was extremely happy to make this special day and we are delighted how this has impacted on everyone involved. Stay safe.


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Review from Vicki G (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find a care home for my dad after his vascular dementia became such that he was no longer safe at home. Unfortunately, this was exactly at the time that Corona Virus was at its peak, and we were extremely nervous about the prospect of admitting him. We were reassured from the outset of our
Leah Lodge journey. Everyone has been sympathetic to our concerns, and their understanding, empathy and also, efficiency has made the entire process so much easier. My dad has settled in well, and although we have not been able to visit him during this time, we have video called him, and he was so well and positive, he looked better than he has done in recent weeks. We have received daily updates on his progress and have been reassured that we can talk to him any time we want.
We cannot recommend Leah Lodge enough. Our experience has only been positive. Big thanks to everyone involved for making this such a smooth process.

Reply from Jessica Tettey, Home Admissions Advisor at Leah Lodge Care Home

Thank you so much for your kind words. It is a pleasure to have Dad living at Leah Lodge. We were proud to support you through the process of choosing a care home and getting dad moved in.


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Review from H B (Daughter of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to, unexpectedly, find a care home for my 93-year-old mother after a fall. Leah Lodge was unlike any other home I looked at - it has a wonderful atmosphere, it feels very homely, and all the staff really care bout every resident. My Mum settled in so quickly (not easy with dementia) and all my
family felt Mum was getting the best care possible.

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Review from V D (Daughter of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spotlessly clean, attractive decor, comfortable and cosy rooms. The staff were welcoming to all visitors, and there was nothing but kindness, respect and dignity given to my mother throughout her two-month stay. They dealt with her complex needs professionally and efficiently, and I always felt happy
leaving her when I visited. Highly recommend.

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Review from Godfrey B (Respite Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reason for coming to Leah Lodge was for respite care whilst our full-time carer at home had to be away for 2 weeks. At the Lodge, we were provided with 2 separate adjacent rooms, this proved a problem because of my wife's needs.
The next day, the two rooms were converted into a double bedroom
and a sitting room. This was ideal. My wife and I found ourselves in a very pleasant environment with as much help as we needed. The weather was very warm and everything was adapted to make us comfortable. Lovely garden.

Reply from Jessica Tettey, Home Admissions Advisor at Leah Lodge Care Home

Thank you for your kind words, it was a pleasure to have you and your wife come and stay with us. We aim to do everything we can to make our residents as comfortable and happy as possible. The team here are looking forward to seeing you both again very soon.


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Review from Joanne S (Daughter of Resident) published on 19 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Leah Lodge seems very happy to be there. The staff work tirelessly to ensure the residents are well cared for and engage them in various activities such as flower arranging, gardening, painting and local trips out. No one is left to sit alone and one of the things that has stood out for
me is the caring attitude of the staff. Mum is happy and well-cared for. Leah Lodge are happy for me to visit at any time of the day, which is great for unexpected drop-ins. I wouldn't hesitate in recommending this care home to anyone.

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Review from J R (Niece of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my aunt a few times and am always struck by how lovely the home is. It is well run, warm and friendly.

Reply from Penny Hammond, General Manager at Leah Lodge Care Home

Thank you so much for the lovely feedback. The Leah Lodge team do their best to make everyone welcome and feel at home when they visit.


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Review from J G (Friend of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a friendly, caring atmosphere.
The residents are treated kindly, with dignity and good humour.
Cleanliness in the home is a priority.
The staff try to encourage the residents to join in the activities that are arranged.

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Review from Sarah S (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Leah Lodge care home for 3 months now. I cannot fault the personal care, attention and management of her needs. She is very happy. Thank you Leah Lodge.

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Review from R A (Son of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff who take time to talk with residents. Imaginative and creative activities manager - frequent visits to local parks and amenities.


Competent and professional management team. Responsive to requests for information.


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Review from Peter H (Respite Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience in a care home and I would not hesitate to return. It was friendly, caring with a home from home atmosphere.

Reply from Roy Smith, General Manager at Leah Lodge Care Home

We are glad you enjoyed your stay. It was a pleasure to meet you and we hope to see you again soon. All the team work hard to make people feel welcome in an unfamiliar environment and I am glad you recognised the efforts they made.


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Review from Lousie T (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has stayed in other homes for respite care and always has a long list of "complaints".


She only had a few about Leah Lodge.


Her wet nappies (particularly at night) were not changed quickly enough/not at all.
Her clothes getting "lost" (we are trying to deal with that).
I would like

enquiries to be dealt with more quickly.


On the plus side the home doesn't smell, mum gets a shower, she is treated with respect, the entertainment is good. Staff seem like a good crew. This is a place I can deal with.


Reply from Roy Smith, General Manager at Leah Lodge Care Home

Thank you for the feedback. If you could provide the home with dates where support around continence was not to the required standard then I will gladly look into this. We do have a complaints procedure which outlines clear timescales and what you can expect in a response which I would encourage you to use with any areas of dissatisfaction for the future.


I am glad you found the team to be of a good standard. I believe you will be hard-pushed to find a better "crew"! See you again soon.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Leah Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Leah Lodge Care Home is calculated as follows: ( (372 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 438 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Leah Lodge Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

Sue

Sue Hill

Job Title: General Manager

What I do:
I am the General Manager of Rectory Court, as such I have the overall responsibility of the home with the support from my team. My role can vary from day to day and no two days are ever the same.


My experience:
I have been working in the care industry for over 30 years, starting as a care assistant, then going back to further education to become a manager first for Suffolk County Council and then into the private sector. I have a passion for Dementia care and hold an advanced Dementia training qualification in addition I have a Dementia mapping qualification which I undertook with Bradford University.


About me:
I am 55 and have been married for over 30 years to Adrian a teacher, I have two sons Tim and Tom both currently studying at university. I am a highly competitive person who likes to succeed. I love to shop and find a bargain!


Angela

Angela Delarmente

Job Title: Deputy Manager

Joined: 2019

What I do:


I oversee the running of Leah Lodge alongside the Manager. It's our ethos to make it a family-feeling home where everybody is welcome.

My Experience:


I have been a Registered Nurse for 29 years with varied experience in elderly care, which covers Clinical Nursing in a 300-bed hospital, Occupational Nursing, Private Nursing and Nurse Manager roles.


I have been with Cinnamon for 4 years now as a Care services Manager/ Deputy Manager role which allows me to make a difference to the people we care for and work with.

About Me:


I have been happily married for 24 years and have two beautiful daughters. Reading is the best form of relaxation for me, and my happiest time is when I explore new places and foods with my family.


Jessica

Jessica Tettey

Job Title: Home Admissions Advisor

Joined: 2019

What I Do:


I’m Home Admissions Advisor for both Leah Lodge and Rectory Court. I started with Cinnamon in 2019 and more recently I am part-time due to having two small children at home.


I help families and potential residents through their journey of considering a care home for their loved ones.


I consider it a privilege to be able to advise people on such a difficult and emotional journey.


My Experience:


I have worked in care now for 7 years and my role is a varied and enjoyable one. Previous to this I was an estate agent, working in different roles around the property for the majority of my career.


About Me:


I am originally from the Wirral and I moved to London with my husband in 2015 due to a promotion for him. We now have a 4-year-old son and a 2-year-old daughter who keep us busy most of the time. We enjoy going on holiday and socialising with friends whenever we get the chance.


Nancy

Nancy Johnson

Job Title: Administrator

I am overjoyed to be part of the Leah Lodge team. I am really excited to watch this home be successful and most of all see the residents be delivered excellent care and live in the luxury accommodation we offer.


Being part of the team from the beginning gives me great pleasure in getting to know the residents and their families and show the pride and passion we hope to deliver to Leah Lodge at all times.


My working background has been working within the care industry for just over 4 and half years now having varied roles. These range from working in the Support Office delivering general support to the homes when they were under pressure, completing payrolls, purchase ledger, sales and finance. Whilst completing these varied roles the best part is being out visiting the homes, helping the employees and mainly caring for the residents which is what brings me to work as an administrator at Leah Lodge.


Cherrie

Cherrie Williams

Job Title: Head of Housekeeping

I am proud to be Head Housekeeper in Leah Lodge.


I have over 12 years’ experience in a care home environment and before that in 4-5 star hotels.


Myself and my highly-experienced team, are really enjoying making sure that very high standards are maintained, so that residents, visitors and staff have a clean, safe, welcoming environment to live in, visit and work.


I enjoy music, eating out and walking my dog Edna.


Charmaine

Charmaine Taylor

Job Title: Head Chef

Joined: 2017

What I Do:
I’m the head chef here at Leah Lodge I started as a 2nd chef at Rectory Court and was delighted to become Head Chef; my role now is to work closely with my team and all our residents to provide a nutritional and healthy menu with the odd treat. I liaise with our residents to find out their likes and dislikes and provide an alternative meal of their choice if they wish. Me and my team will always aim to please and provide a good dining experience.


My Experience:
I have 6 years of experience working in catering and have enjoyed every moment, learning new things all the time. I have a BETEC level 2 in hospitality and catering and an NVQ level 2 in kitchen services and food safety.


About Me:
When I’m not working I spend time with my three sons and visiting my family, I like socialising with my friends and having a good meal out with somebody else cooking.