cannot fault the personal care, attention and management of her needs. She is very happy. Thank you
Sarah S (Daughter of Resident)
a friendly, caring atmosphere. The residents are treated kindly, with dignity and good humour.
J G (Friend of Resident)
This care home employs people who have "caring" running through their whole being
R G (Son of Resident)
Please call us for further information about our fees, what's included and for any seasonal offers that may be running. Please note, fee's are subject to availability and an assessment.
**Limited Availability**
Visitors are warmly welcomed
Parking available on the premises
Leah Lodge Care Home has a Review Score of 9.8 (9.790) out of 10, based on 37 reviews in the last 2 years. Over all time Leah Lodge Care Home has 84 reviews.
Review from K B (Son of Resident) published on 29 March 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E O (Resident) assisted by family/friend published on 27 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda I (Niece of Resident) published on 22 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen G (Son of Resident) published on 15 February 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
The setting is on three floors with
Activities are customised to the residents and are designed to engage them in both the moment and in planning for future events. Cultural festivals such as Christmas and the Chinese New Year are celebrated with gusto and commitment from all the team.
As an internationally located son of a resident, I really appreciate the updates and communication from the team with photos and other information. It does give a great sense of peace knowing that she is living in a well designed and appropriate place with care being delivered to high standards by a dedicated team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.790) out of 10 for Leah Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.790 for Leah Lodge Care Home is calculated as follows: ( (372 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 438 Ratings = 4.79
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Leah Lodge Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 36 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Apr 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
What I do:
I am the General Manager of Rectory Court, as such I have the overall responsibility of the home with the support from my team. My role can vary from day to day and no two days are ever the same.
My experience:
I have been working in the care industry for over 30 years, starting as a care assistant, then going back to further education to become a manager first for Suffolk County Council and then into the private sector. I have a passion for Dementia care and hold an advanced Dementia training qualification in addition I have a Dementia mapping qualification which I undertook with Bradford University.
About me:
I am 55 and have been married for over 30 years to Adrian a teacher, I have two sons Tim and Tom both currently studying at university. I am a highly competitive person who likes to succeed. I love to shop and find a bargain!
Job Title: Deputy Manager
Joined: 2019
What I do:
I oversee the running of Leah Lodge alongside the Manager. It's our ethos to make it a family-feeling home where everybody is welcome.
My Experience:
I have been a Registered Nurse for 29 years with varied experience in elderly care, which covers Clinical Nursing in a 300-bed hospital, Occupational Nursing, Private Nursing and Nurse Manager roles.
I have been with Cinnamon for 4 years now as a Care services Manager/ Deputy Manager role which allows me to make a difference to the people we care for and work with.
About Me:
I have been happily married for 24 years and have two beautiful daughters. Reading is the best form of relaxation for me, and my happiest time is when I explore new places and foods with my family.
Job Title: Home Admissions Advisor
Joined: 2019
What I Do:
I’m Home Admissions Advisor for both Leah Lodge and Rectory Court. I started with Cinnamon in 2019 and more recently I am part-time due to having two small children at home.
I help families and potential residents through their journey of considering a care home for their loved ones.
I consider it a privilege to be able to advise people on such a difficult and emotional journey.
My Experience:
I have worked in care now for 7 years and my role is a varied and enjoyable one. Previous to this I was an estate agent, working in different roles around the property for the majority of my career.
About Me:
I am originally from the Wirral and I moved to London with my husband in 2015 due to a promotion for him. We now have a 4-year-old son and a 2-year-old daughter who keep us busy most of the time. We enjoy going on holiday and socialising with friends whenever we get the chance.
Job Title: Administrator
I am overjoyed to be part of the Leah Lodge team. I am really excited to watch this home be successful and most of all see the residents be delivered excellent care and live in the luxury accommodation we offer.
Being part of the team from the beginning gives me great pleasure in getting to know the residents and their families and show the pride and passion we hope to deliver to Leah Lodge at all times.
My working background has been working within the care industry for just over 4 and half years now having varied roles. These range from working in the Support Office delivering general support to the homes when they were under pressure, completing payrolls, purchase ledger, sales and finance. Whilst completing these varied roles the best part is being out visiting the homes, helping the employees and mainly caring for the residents which is what brings me to work as an administrator at Leah Lodge.
Job Title: Head of Housekeeping
I am proud to be Head Housekeeper in Leah Lodge.
I have over 12 years’ experience in a care home environment and before that in 4-5 star hotels.
Myself and my highly-experienced team, are really enjoying making sure that very high standards are maintained, so that residents, visitors and staff have a clean, safe, welcoming environment to live in, visit and work.
I enjoy music, eating out and walking my dog Edna.
Job Title: Head Chef
Joined: 2017
What I Do:
I’m the head chef here at Leah Lodge I started as a 2nd chef at Rectory Court and was delighted to become Head Chef; my role now is to work closely with my team and all our residents to provide a nutritional and healthy menu with the odd treat. I liaise with our residents to find out their likes and dislikes and provide an alternative meal of their choice if they wish. Me and my team will always aim to please and provide a good dining experience.
My Experience:
I have 6 years of experience working in catering and have enjoyed every moment, learning new things all the time. I have a BETEC level 2 in hospitality and catering and an NVQ level 2 in kitchen services and food safety.
About Me:
When I’m not working I spend time with my three sons and visiting my family, I like socialising with my friends and having a good meal out with somebody else cooking.
