Oak Springs Care Home

37 Church Road, Wavertree, Liverpool L15 9ED
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9.8 81 Reviews
  • Oak Springs Care Home, Liverpool
Oak Springs Care Home offers residential, dementia care and respite for older people.

The Liverpool-based care home's staff are passionate about how they care for residents.

Decorated to offer warm, safe and welcoming surroundings, caring staff ensure residents can maintain their independence and feel at home.

Oak Springs provides 24-hour individualised care in high-quality, comfortable surroundings with excellent facilities.

Built on three floors, the care home is built to a modern standard that ensures it is energy efficient and kind to the environment.

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Care Provided by Oak Springs Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Andrea Lyon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Oak Springs Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,190
    • Self-Funded Residential Dementia Care from £1,316
    • RESPITE Self-Funded Residential Care from £1,243
    • RESPITE Self-Funded Residential Dementia Care from £1,368

  • Fees are subject to assessment completed by the home manager. Please contact the home for more information.
  • (these prices are only a guideline, please contact Oak Springs Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcomed from 08.00hrs - 18:00hrs
    Meal times are protected: Breakfast 08.30-10.30 Lunch 12.30-13.30 Evening meal 16.30-17.30 hrs
    Visiting outside the stated hours can be arranged with the manager.


  • Parking

  • Car park available at the side of the home, located off Church Road. Parking is also available on Church Road itself.
    Disabled bays are available next to the front door.


Oak Springs Care Home Reviews (81)

Total of 81, showing 1-20
9.8

Oak Springs Care Home has a Review Score of 9.8 (9.758) out of 10, based on 33 reviews in the last 2 years. Over all time Oak Springs Care Home has 81 reviews.

Overall Experience

  • 67
  • 9
  • 4
  • 1
  • 0

Date Published

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Review from S L (Son of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff. Friendly and go out of their way to support residents and family alike.
As a family, we feel that Mum has settled in remarkably well and all her needs are catered for.
You can't put a value on leaving mum after every visit and reassured she is safe.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs Care Home, your lovely feedback will be passed on to the staff. Kind regards Andrea


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Review from Ruth S (Daughter of Resident) published on 9 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Springs has been a game-changer for my dad. He was in a different home before and had deteriorated quite quickly. The change I've seen in my Dad since coming here is unbelievable. He is always happy and so content now and the staff go above and beyond. The daily activities are amazing and everything
feels very much personable. My dad doesn't feel like just a number. They know him, his likes, his dislikes and it feels like a 'family' when visiting. Thank you so much for taking good care of him!

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind review, it really does mean a lot to us all to know we are making a positive impact on our residents and family's lives. Kind regards Andrea


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Review from Kay G (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident of Oak Springs for over two years. At 91 she became ill and was taken to hospital and then released back to the care home on end-of-life care. I was privileged to stay with Mum in the care home for the last couple of days of her life. I cannot praise the staff enough. She was treated
with so much kindness and care. The staff were wonderful with Mum and myself. I am so grateful for everything they did for Mum and myself. Nothing was too much trouble.
They made a horrible event a lot easier. Mum was kept comfortable to the end and treated with dignity and respect.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind review, it is important for us to have our residents back home to the environment they are familiar with, staff they know and a place that's home, of course it's so sad for us to lose any of our residents, but it's the last greatest care we can deliver to ensure their passing is dignified with everyone around them who genuinely does care. I will be sure to pass your kind words on to our lovely staff. Many thanks Andrea.


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Review from R H (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was a resident at Oak Springs from early in 2023. He had dementia and it was a difficult decision for him to be placed in care. He passed away early this month. The staff and care of Dad was wonderful. He was content, happy and so well loved by the staff. My family will always be grateful.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind words, it was an absolute pleasure to care for your father, I will be sure to pass your compliments on to the staff. Kind regards.


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Review from M H (Wife of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff at Oak Springs for the wonderful care given to my husband during his time as a resident with O.S. He was admitted as a full-time resident in March 2023. From the time of his admission he was treated with great care, respect, and understanding myself and my family are full
of gratitude for those who looked after my husband so well. We cannot thank the carers and all those in Oak Springs enough. My husband was content and calm throughout his time with O.S. and even though he was unable to communicate efficiently the staff met his needs with care and dignity. It gave me great peace of mind to know that we the right decision. Sincere thanks.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind words, it was our pleasure to care for your husband. Kind regards.


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Review from G B (Son of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother recently passed away. The care my Mother received was very good. My Mum was treated as one of the family. Thank you for all your support.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to leave a review. It was a pleasure to care for your mum. Kind regards.


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Review from Christine G (Great-grandson of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan moved into Oak Springs in July.
To say every single expectation of ours has been surpassed is an understatement. Nan has been treated with so much dignity and respect.
The staff are truly amazing! Nan has done more in the 4 weeks living at Oak Springs than in the last 10 years living independently.
She has had her hair cut and styled, her nails painted she has even been to the cinema.
Her room is perfect with a lovely courtyard view. The sense of community is outstanding, I could literally list all staff members' names for special recognition as all have played such an important part in nans adjustment to her new life! Many thanks! truly!

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for such an amazing review, it is our absolute pleasure to care for your wonderful nan, I will ensure your kind words are passed on to our hardworking caring team. Kindest Regards.


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Review from David T (Husband of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Oak Springs for five years. Although a terrible illness, Alzheimer's, she is well looked after and seems reasonably happy.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your lovely feedback. It is our pleasure to care for your wife.


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Review from Judith M (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were extremely pleased with the care and support my mother received at Oak Springs. The staff were always kind and engaging. Our mother reported the food was delicious. We would happily recommend Oak Springs to families looking for extra care for their loved ones.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs Care home. We really appreciate your feedback. Kind regards.


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Review from J V (Friend of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident of Oak Springs for over 6 years. The care provided has been exemplary. She was cared for during the very difficult period of Covid. Inevitably time was a number of challenges. The manager and her staff always met these challenges in a positive and caring way. They responded
to my friend's needs in an imaginative and creative way. I have always found the staff to be approachable, supportive and caring. I am so grateful for all the care they have provided. Thank you.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your very kind words. We will miss your wonderful friend so much, it was an honour to care for her. Take care and please keep in touch, if you ever pass, call in for a chat. Kindest Regards.


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Review from Gillian T (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend, this care home has made an astounding difference to my dad in such a short time.
The team here are angels, so caring dedicated and attentive. Highly focused on what is best for my dad, his care and safety. Instead of being left to his own devices in his room, with little personal
care, which has happened in other homes, he is gently encouraged into communal areas and engaged and conversed with. His personal care has also increased and he has never looked better.
I cannot thank the team enough, four members of staff in particular.
My dad is happy, settled, cared for, and safe.
I visited and assessed a lot of homes in my search for the right one for Dad. I'm
so happy we chose Oak Springs.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind words. It is our pleasure to care for your dad.
Kind Regards, Andrea


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Review from Zoe P (Friend of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to see a lady we used to look after out in the community. She looked well. Loved her room. The en-suite was amazing. She was sat in the lounge. The lounge looked clean. And well kept. Staff were pleasant. Thank you.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review us at Oak Springs, we appreciate your feedback. Kind regards.


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Review from Sue B (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum died on the 26th of January 2024 after spending 2 years at Oak Springs. Throughout her stay and especially towards her dentist she was treated with love, her dignity was preserved, her care exemplary. My family and I cannot express sufficiently our thanks to all the staff. We certainly could
not have coped. Oak Springs took care of us too and this holistic approach is often overlooked. Thank you once again.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind words and taking the time to review us at Oak Springs. Kind regards.


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Review from Julie B (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the care and love shown to my mum over the past two and half years. She sadly passed earlier this month. She had a lot of physical needs, which were met to a very high standard. All the carers give their best and this is helped by the two lead carers on the ground floor who work so hard
and care so much - they are amazing. All the staff including the activities team, cleaners reception should be very proud of their work as they are all amazing. Thank you.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind words and for taking the time to review us, it was our absolute pleasure to care for your mum.
Kind Regards
Andrea


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Review from Valerie B (Sister of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother lives at Oak Springs Care Home and he couldn't be better looked after. The home is bright and spotless, with a comfortable communal lounge on each floor. He has his own spacious ensuite room, which gives him independence and dignity. All the staff are amazing; they are friendly, caring, full
of fun, and my brother adores them. The food is top class, plentiful, and there is a choice of menu. There are regular and varied activities e.g. bingo, knit and natter, chair exercises (which includes boxing!), craft activities and trips to the local pub.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your fantastic review, it is our absolute pleasure to care for your brother.
Kind Regards


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Review from Samantha S (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home staff go above and beyond to look after the residents and support the families. I can relax knowing my mum is in a loving care environment receiving the care that caters for her needs.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind review. I will be sure to pass on your kind review to our hard-working staff.
Kind Regards


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Review from Michael K (Relative of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have visited a relative for her first month as a resident. I have been impressed by the standard of care, cheerful and attentive staff and how clean the care home is. Very pleased that she seems to be settling down very well. Security is first class.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review us.
Kind Regards.


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Review from Lynne L (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is always well cared for and treated with warmth, dignity and compassion.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your positive feedback. We really do appreciate your review. I will be sure to pass your kind comments on to our amazing staff.
Kind Regards.


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Review from Dave W (Nephew of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always enjoy visiting Aunty at Oak Springs. Her room and the lounge are always warm and cosy, and the staff are all so helpful and friendly. Many thanks to all at Oak Springs for looking after our aunt so well.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs; your feedback is very much appreciated.
I will be sure to pass on your positive feedback to the staff.
Kind regards.


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Review from J K (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad was kept reasonably safe here and the care staff were extremely kind and very helpful, although not paid sufficiently. There are several areas for improvement - mostly related to culture/leadership. My dad was given incontinence pads on admission, even though he was not incontinent. When we asked
why, we were told it was for his own dignity. Oral health was neglected. My dad needed help to brush his teeth but didn’t get it regularly enough. Oak Springs asked for his medication to be reviewed shortly after his admission and he was prescribed benzodiazepines. He became zombie-like. After a number of falls and after we sought support from the visiting geriatrician, it was agreed to take him off it. My dad rarely had his hearing aids in as staff said there was a risk of swallowing. The geriatrician thankfully intervened. Access to fresh air was limited to the patio unless we took him out. When we raised a complaint, the manager struggled to take responsibility and often blamed staff.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs.
Continence aids are prescribed for individual residents use only by an authorised prescriber, we do not carry stock of any continence products that are not prescribed for that individual. A referral must be made following a risk assessment to the continence team. All aspects of care planning are person-centered and are supported by external professionals' advice, support and guidance even though this may differ from the expectations of some family members. Throughout the pandemic outdoor visits were more restrictive, however we adhered to government guidance. Staff monitor residents' safety and a resident who has been identified as a high risk of choking must be taken seriously to reduce that risk. I am sorry that you feel that the manager did not take responsibility of a complaint, rest assured that I do take my role as manager as a responsive position, and would never engage in a blame factor culture. Kindest Regards Andrea Lyon.


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Oak Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Oak Springs Care Home is calculated as follows: ( (329 Excellents x 5) + (37 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 393 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Springs Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (5)

Andrea

Andrea Lyon

Job Title: Home Manager

Joined: 2010

With over 30 years experience of in nursing and care, Oak Springs’ registered manager Andrea Lyon has a well-practised approach to providing care with kindness, compassion and dignity.


Over her career she has worked in the NHS in a number of roles including acute medical wards, hospital night teams, discharge teams and as an A&E manager supporting junior doctors. She transitioned to residential care, where she has worked in various homes as a care manager, deputy manager, and now manager.


Her qualifications range from a Level 5 Certificate in management for health and social care to various Diplomas in dementia and care for older people, as well as awards in medication management, end of life care and residential care. In her spare time, Andrea enjoys spending time with family, including her three grandchildren and her dog Teddy, who will soon be trained to deliver pet therapy to those living in Oak Springs.


Amanda

Amanda Pettitt

Job Title: Deputy Manager

Joined: 2010

Amanda’s role as deputy manager at Oak Springs perfectly complements her 11 years experience of in nursing and care. Starting as a health care assistant, she has demonstrated considerable passion and hard work, which has seen her progress to senior and managerial roles in a short space of time.


As well as deputising for our manager, Andrea, Amanda ensures that our philosophy of care is instilled across Oak Springs and works with members of the care team to deliver this. She has a number of qualifications and Diplomas in health and social care, dementia care, infection prevention and much, much more.


In her spare time, Amanda enjoys socialising with friends, taking long walks in country parks, visiting the theatre and travelling when she can.


Roisin

Roisin Chaplin

Job Title: Activity/Community Coordinator

Joined: 2021

I have been an Activity and Community Coordinator with Oak Springs since October 2022.


I engage with residents and their families to help organise, plan and carry out activities and trips. I provide entertainment within the home to stimulate the resident’s needs for fun, socialisation, interaction and mobility, all whilst boosting their confidence.


I ensure our residents feel involved and valued. I enjoy learning from our residents. They teach me new things every day. I just love chatting with them and listening to their life experiences and interests. My role enables me to be creative and to think outside the box, as no two days are ever the same!


Jessica Griffin

Jessica Griffin

Job Title: Senior Health Care Assistant

Joined: 2021

I work on the Dementia unit here at Oak Springs and have done since I joined in January 2021. I am a dementia and wellbeing champion and love to help our residents with their needs daily. I love my job; I love caring for my residents and in my spare time I enjoy spending quality time with my family.
I am continually improving my knowledge and skills by learning more and more about dementia. I understand how dementia affects our residents individually and their families also. I am most proud of my role and its ability to help numerous residents every day and make a difference in their quality of life.


Rachelle

Rachelle White

Job Title: Head Chef

Joined: 2017

I am the Head Chef at Oak Springs and have been working with the team since 2017. I am the home's nutrition and hydration champion! I make sure our resident's menus offer a varied diet, following the correct portion sizes and food groups. I meet with every new resident to find out their likes and dislikes, so I can then incorporate them into the food menu.


In my spare time, I enjoy baking and going on long walks. I always enjoy coming to work, interacting with the residents, and hearing their stories. I like making everyone meals they enjoy eating, plus every resident gets a homemade Birthday cake made for them on their special day. I like to incorporate personal touches onto the cake to go the extra mile to make them smile!


Frequently Asked Questions about Oak Springs Care Home

What types of Care is Oak Springs Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oak Springs Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Oak Springs Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Oak Springs Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oak Springs Care Home to the centre of Liverpool?

3.0 mile(s) as the crow flies, distance by road may be significantly further.