Oak Springs Care Home

37 Church Road, Wavertree, Liverpool L15 9ED
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9.8 81 Reviews
  • Oak Springs Care Home, Liverpool
Oak Springs Care Home offers residential, dementia care and respite for older people.

The Liverpool-based care home's staff are passionate about how they care for residents.

Decorated to offer warm, safe and welcoming surroundings, caring staff ensure residents can maintain their independence and feel at home.

Oak Springs provides 24-hour individualised care in high-quality, comfortable surroundings with excellent facilities.

Built on three floors, the care home is built to a modern standard that ensures it is energy efficient and kind to the environment.

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Care Provided by Oak Springs Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Andrea Lyon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Oak Springs Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,190
    • Self-Funded Residential Dementia Care from £1,316
    • RESPITE Self-Funded Residential Care from £1,243
    • RESPITE Self-Funded Residential Dementia Care from £1,368

  • Fees are subject to assessment completed by the home manager. Please contact the home for more information.
  • (these prices are only a guideline, please contact Oak Springs Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcomed from 08.00hrs - 18:00hrs
    Meal times are protected: Breakfast 08.30-10.30 Lunch 12.30-13.30 Evening meal 16.30-17.30 hrs
    Visiting outside the stated hours can be arranged with the manager.


  • Parking

  • Car park available at the side of the home, located off Church Road. Parking is also available on Church Road itself.
    Disabled bays are available next to the front door.


Oak Springs Care Home Reviews (81)

Total of 81, showing 41-60
9.8

Oak Springs Care Home has a Review Score of 9.8 (9.758) out of 10, based on 33 reviews in the last 2 years. Over all time Oak Springs Care Home has 81 reviews.

Overall Experience

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Date Published

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Review from Andrea M (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home. My mum has been in Oak Springs Care Home three years now and the staff are so lovely and caring. Also, the seniors on maple suite are absolutely amazing. All staff do a wonderful job in difficult circumstances. Despite the fact they are so busy, every member of staff on the suite
will stop to speak to you and let you know how your relative is doing.
They could do with more staff but I know this is the position across the whole sector.
Management are very approachable and will always take the time to talk to you if required. I have had no hesitation in recommending this home to friends whose parents needed care.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your wonderful review. I am so very proud of the staff they do work really hard, always with a smile.
Kind Regards.


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Review from Lesley T (Daughter of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for 12 months. It took her a few weeks to settle in, but the care and attention she received helped her to settle in. The care staff are dedicated to caring for the residents. My mum is really enjoying the activities and is doing lots of things she would never have done. I would
highly recommend Oak Springs to families who are looking for care for a loved one.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs. The care staff do go above and beyond to ensure our residents are well cared for, as do all our staff. Activities are so important to us at Oak Springs to ensure that our resident's days are filled with fun and stimulation.
Kind regards.


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Review from Mitch P (Son of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is lovely that Mum has settled in so quickly. Oak Springs Care Home and its staff and its staff are lovely and this was apparent from my first visit.
There is a lovely, caring, friendly and loving atmosphere at the home.
Mum now lives in the moment and it seems that all her moments are now spent
in a lovely caring environment.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs, it's nice to know that your mum has settled in well with us.
I will pass your kind comments on to the team.
Kind Regards.


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Review from L M (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff make Oak Springs Care Home wonderful. We couldn't be happier with the care she is getting. Couldn't get better staff, from the carers to the reception staff.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your very kind review our staff are the heart and soul of Oak Springs and what makes it a very caring home. I feel truly blessed to have such an amazing team.
Kind regards,
Andrea.


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Review from Mike F (Son of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care and support for my Father who was admitted just short of two years ago to Oak Springs. My father suffered from Alzheimer's and passed away earlier this month.
During the time at Oak Springs he was well cared for with real affection and enjoyed the engagement with
the great team there. As family we were always well received to visit whilst attention was payed to the necessary health precautions in this era of Covid. I believe the team at Oak Springs made the last two difficult years of myFather's life as comfortable and enjoyable as was possible. we are very grateful.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind review. It was our pleasure to care for your father.
Kind Regards
Andrea Lyon


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Review from Andrew G (Nephew of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the performance of Oak Springs Care Home and the staff. My relative is 95 years old and has been a resident for 3 + years she speaks highly of the staff and the care she receives. My experience is that they have gone out of their way to support and communicate throughout
the pandemic, minimising the impact on my relative and creating innovative ways we can be together. The consistency of staff has allowed her and our family to build ongoing relationships with the key workers. The staff are caring and thoughtful, hardworking and attentive, while the management of the home is first class. There is an ongoing programme of activities which provides mental stimulation and allowed for creative expression. This is a flagship home for what the future of care should look like.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your wonderful review of Oak Springs care Home. It is our pleasure to care for your relative.
Kind Regards
Andrea Lyon


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Review from R E (Son of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home.
Never smells.
Positive staff.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs, much appreciated.


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Review from Anne B (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received the most attentive and excellent palliative care - the staff (especially one staff member on days and one staff member on nights) were so kind and considerate - not only to my Dad but to me and my family. Dad's needs were all met and addressed to the highest standards - he always
looked so peaceful and serene. The staff were a great comfort and support, nothing was too much trouble to them and Dad's care was exceptional at this very sad time. Thank you for all being so wonderful.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind comments. It has been a pleasure to care for your father. Our staff do put their heart and soul to care for residents and their family members.
Kind Regards


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Review from Nicola C (Niece of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Oak Springs highly enough. Everyone I delay with in connection with my aunt treated us in a professional but helpful and kind manner, and this includes management and reception staff. My highest praise, however, must go to all the staff onWillow Suite who cared for my aunt
so brilliantly, especially during the last 18 months when she was bedbound and had such limited communication. It wasn't just her personal care but her emotional care - despite her difficulties, they always tried to interact with her and always respected her. What a wonderful example of a first-class care team! Thank you!

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you so much for your kind words, it was our pleasure to care for your aunt. I am very proud of all our staff and the care that they deliver.
Kind Regards


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Review from Angela R (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has received the most wonderful care. I cannot express my gratitude for the kindness shown by all the staff on duty. Every need has been addressed regarding the end-of-life plan. The staff, especially two members of staff (our guardian angels) have been particularly attentive. They have been
so professional and caring to both Dad and the family. Thank you for making this a dignified end for my lovely Dad.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you so much for your kind words, I am so proud of the staff they do go above and beyond and clearly display their caring nature that can not be taught, it comes from within. They certainly are our guardian angels ensuring that care and dignity are delivered to the end.
Kind Regards


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Review from Phillip L (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff at Oak Springs from reception to the management and especially the staff on maple. I find the extremely helpful and caring towards my mother. It's a great comfort to me and my family to know that she is looked after and cared for.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your kind words, I will pass on to the staff.
Kind Regards.


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Review from V C (Niece of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Springs Care Home is a brilliantly run home the staff go above and beyond to look after my auntie I couldn't thank them enough. The rooms are presented lovely and clean. My auntie settled straight away and is happy at Oak Springs Care Home she enjoys the activities that take place of a day time
and loves chatting to the staff. I am happy she is getting looked after so wonderfully.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to write us a review for oak Springs Care Home. Your auntie is such a pleasure to care for. Thank you for your kind words and recognition of the staff for all departments.
Kind Regards.


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Review from A B (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident for one and a half years and is so happy there.
She has settled into a routine with everyone else and she has opportunities to go out, have fun days with other residents and engage in outdoor persuits with staff and friends.
We are very happy with the level of care and
the staff support us as a family.
The facilities are amazing. She has access to a garden, hairdresser and a laundry service. Mum has a TV/DVD installed so she can watch movies in her room with other residents. Thank you so much for the care you give Mum and us as a family.
We visit when we want and have parties.
The food is varied and freshly prepared and Mum can have her own food from the supermarket, brought in when we visit.
Thank you for her trips to the park, Blackpool lights, fish and chip food trips with her friends.
Thank you to the management, nurses, doctors, cleaners and receptionist for all the information and updates on Mum’s affairs and the daily care Mum receives.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your lovely review, it is our absolute pleasure to care for your mum and of course support your family. I will pass on your kind words and compliments to all the staff, who will be delighted.
Kind Regards.


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Review from D J (Great-granddaughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home! My Grandma is so happy here and it's lovely to visit her and see her interacting with Staff and Other residents. The activities are well organised and thought out of the box, not just your typical bingo. The management are outstanding and that shows through the Staff Members, everyone
treats the residents as though they are their own family members, it doesn't feel like a typical care home, more like a home from home.
The rooms are decorated beautifully, and everywhere is kept really clean. The outside area is amazing, and they often host events outside and invite family members along. The food is of high quality and my Grandma really enjoys them. I cant thank the staff and Management enough during the pandemic, which must have been an extremely difficult and stressful time for them. On the days I am unable to visit, I am kept informed by social media, and it's a lovely touch to see photos of what my Grandma has been up to that day. High recommended!

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your wonderful feedback, we are all passionate about our residents and it does reflect in the atmosphere and preparation throughout the home.
Kind regards.


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Review from M R (Friend of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never had a bad experience with the home, staff, or management. My friend always seems happy whenever I see or speak to them. Staff are always happy to help and seem professional at all times. Good energy from the moment you walk in!

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your review of Oak Springs Care Home.
Kind Regards.


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Review from Richard B (Son of Resident) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff extremely respectful to mother and her visitors. My mother feels looked after and as happy as she could be.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your review.
It's nice to see how happy your mum is, especially once we assessed her further and moved her to a more suited environment.
It is so important to us that our residents are in an environment that is suited to their requirements and wishes.
Every time I see your mum, she has a big smile and is excited to tell me about her daily activities.


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Review from Claire L (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father joined Oak Springs Care Home in July 2021, obviously a difficult time for everyone due to the Covid pandemic/restrictions. Initially, we found the care inconsistent for the first few months. I would telephone to ask that my father be washed/shaved/dressed every day, a reasonable family request.
He was often in bed, probably too much as he has a catheter and requires movement to support/aid the bladder. Eventually, we have seen an improvement in his personal care. I still do have to request that he is in his chair, presentable for his visits. We are seeing a marked improvement now. Thank you.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your review.
I am sorry to hear that you felt the care was inconsistent at the beginning of your father's care. I will certainly look into the consistency of communication with new residents and families coming to live at Oak Springs.
However, I am pleased that you are now feeling an improvement.
I do thank you for your constructive feedback and please be reassured that we are always working on ways to improve our effectiveness.


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Review from Donna E (Daughter of Resident) published on 28 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in this care home a short while. So far I am very impressed with the care home and its facilities. The rooms are beautifully designed with ensuite bathrooms and very clean. The management went over and above in helping me to secure a place for my mum and I can't thank them enough.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your wonderful review, it means so much to us all at Oak Springs to see residents and families happy with the care and support that we provide.
Kind Regards.


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Review from T C (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum was a resident at Oak Springs for nearly four years. During that time while the care she received from individual staff members was often great, it seemed to us that the management consistently put profit above compassion when dealing with the residents. Though my mum was one of the longest-staying
residents she could not remember ever having a chat with the management team or them showing any interest in her welfare. Indeed on a couple of occasions, it appeared to us that her welfare was of far lower priority than keeping up appearances.
When Mum died in August 2021 in her room at Oak Springs, no one from management contacted us until we ourselves wrote the following week to ask for more information about her death.
We would like to thank some of the individual carers who looked after Mum, but the management ethos needs to fundamentally change before Oak Springs will feel like a home.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your review, I am saddened to read that you felt the management consistently put profit above compassion. I can assure you that this was never the case, our residents are and will always be our priority. I recall several meetings with members of your family when the home became a residential setting, I recall assisting your mum and her family in remaining a resident at Oak Springs. The pandemic has unfortunately not allowed management to have face-to-face contact with families as we like, however, we have ensured that families have been updated on a weekly basis by the manager/deputy manager via email and social media.
Both myself and the staff at Oak Springs spend lots of time engaging with our residents, the management team completes a daily walk around this involves speaking, dining, and interacting with residents. Our sincere condolences are always expressed to the family at the time of a resident's passing.


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Review from Marie J (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived in Oak Springs since November 2020. I was most concerned at first that she might not have liked it. I need not have worried. She loves it! She constantly praises the wonderful staff and says they could not be kinder or more attentive. I have met many of them and they are absolutely dedicated
to every aspect of Mum's care and especially to making her life thoroughly enjoyable and full of fun! The amazing activities that are organised; singing, dancing, exercises, bingo, poetry and many more really stimulate the residents and give them so much pleasure. The staff are a delight to know and talk to and are always so reassuring about mum. I truly believe now that Oak Springs is the ideal place for mum to live.

Reply from Andrea Lyon, Manager at Oak Springs Care Home

Thank you for your kind words, it is our absolute pleasure to care for your mum.
I will be sure to pass your kind words on to all staff members.


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Oak Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Oak Springs Care Home is calculated as follows: ( (329 Excellents x 5) + (37 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 393 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Springs Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (5)

Andrea

Andrea Lyon

Job Title: Home Manager

Joined: 2010

With over 30 years experience of in nursing and care, Oak Springs’ registered manager Andrea Lyon has a well-practised approach to providing care with kindness, compassion and dignity.


Over her career she has worked in the NHS in a number of roles including acute medical wards, hospital night teams, discharge teams and as an A&E manager supporting junior doctors. She transitioned to residential care, where she has worked in various homes as a care manager, deputy manager, and now manager.


Her qualifications range from a Level 5 Certificate in management for health and social care to various Diplomas in dementia and care for older people, as well as awards in medication management, end of life care and residential care. In her spare time, Andrea enjoys spending time with family, including her three grandchildren and her dog Teddy, who will soon be trained to deliver pet therapy to those living in Oak Springs.


Amanda

Amanda Pettitt

Job Title: Deputy Manager

Joined: 2010

Amanda’s role as deputy manager at Oak Springs perfectly complements her 11 years experience of in nursing and care. Starting as a health care assistant, she has demonstrated considerable passion and hard work, which has seen her progress to senior and managerial roles in a short space of time.


As well as deputising for our manager, Andrea, Amanda ensures that our philosophy of care is instilled across Oak Springs and works with members of the care team to deliver this. She has a number of qualifications and Diplomas in health and social care, dementia care, infection prevention and much, much more.


In her spare time, Amanda enjoys socialising with friends, taking long walks in country parks, visiting the theatre and travelling when she can.


Roisin

Roisin Chaplin

Job Title: Activity/Community Coordinator

Joined: 2021

I have been an Activity and Community Coordinator with Oak Springs since October 2022.


I engage with residents and their families to help organise, plan and carry out activities and trips. I provide entertainment within the home to stimulate the resident’s needs for fun, socialisation, interaction and mobility, all whilst boosting their confidence.


I ensure our residents feel involved and valued. I enjoy learning from our residents. They teach me new things every day. I just love chatting with them and listening to their life experiences and interests. My role enables me to be creative and to think outside the box, as no two days are ever the same!


Jessica Griffin

Jessica Griffin

Job Title: Senior Health Care Assistant

Joined: 2021

I work on the Dementia unit here at Oak Springs and have done since I joined in January 2021. I am a dementia and wellbeing champion and love to help our residents with their needs daily. I love my job; I love caring for my residents and in my spare time I enjoy spending quality time with my family.
I am continually improving my knowledge and skills by learning more and more about dementia. I understand how dementia affects our residents individually and their families also. I am most proud of my role and its ability to help numerous residents every day and make a difference in their quality of life.


Rachelle

Rachelle White

Job Title: Head Chef

Joined: 2017

I am the Head Chef at Oak Springs and have been working with the team since 2017. I am the home's nutrition and hydration champion! I make sure our resident's menus offer a varied diet, following the correct portion sizes and food groups. I meet with every new resident to find out their likes and dislikes, so I can then incorporate them into the food menu.


In my spare time, I enjoy baking and going on long walks. I always enjoy coming to work, interacting with the residents, and hearing their stories. I like making everyone meals they enjoy eating, plus every resident gets a homemade Birthday cake made for them on their special day. I like to incorporate personal touches onto the cake to go the extra mile to make them smile!