I have always found the staff to be approachable, supportive and caring. I am so grateful
J V (Friend of Resident)
The team here are angels, so caring dedicated and attentive. Highly focused on what is best
Gillian T (Daughter of Resident)
I can relax knowing my mum is in a loving care environment receiving the care that caters for her
Samantha S (Daughter of Resident)
Fees are subject to assessment completed by the home manager. Please contact the home for more information.
Visitors welcomed from 08.00hrs - 18:00hrs
Meal times are protected: Breakfast 08.30-10.30 Lunch 12.30-13.30 Evening meal 16.30-17.30 hrs
Visiting outside the stated hours can be arranged with the manager.
Car park available at the side of the home, located off Church Road. Parking is also available on Church Road itself.
Disabled bays are available next to the front door.
Oak Springs Care Home has a Review Score of 9.8 (9.758) out of 10, based on 33 reviews in the last 2 years. Over all time Oak Springs Care Home has 81 reviews.
Review from Betty S (Sister-in-law of Resident) published on 16 March 2017
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.758) out of 10 for Oak Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.758 for Oak Springs Care Home is calculated as follows: ( (329 Excellents x 5) + (37 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 393 Ratings = 4.758
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oak Springs Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Apr 2024
Caring
Effective
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Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2010
With over 30 years experience of in nursing and care, Oak Springs’ registered manager Andrea Lyon has a well-practised approach to providing care with kindness, compassion and dignity.
Over her career she has worked in the NHS in a number of roles including acute medical wards, hospital night teams, discharge teams and as an A&E manager supporting junior doctors. She transitioned to residential care, where she has worked in various homes as a care manager, deputy manager, and now manager.
Her qualifications range from a Level 5 Certificate in management for health and social care to various Diplomas in dementia and care for older people, as well as awards in medication management, end of life care and residential care. In her spare time, Andrea enjoys spending time with family, including her three grandchildren and her dog Teddy, who will soon be trained to deliver pet therapy to those living in Oak Springs.
Job Title: Deputy Manager
Joined: 2010
Amanda’s role as deputy manager at Oak Springs perfectly complements her 11 years experience of in nursing and care. Starting as a health care assistant, she has demonstrated considerable passion and hard work, which has seen her progress to senior and managerial roles in a short space of time.
As well as deputising for our manager, Andrea, Amanda ensures that our philosophy of care is instilled across Oak Springs and works with members of the care team to deliver this. She has a number of qualifications and Diplomas in health and social care, dementia care, infection prevention and much, much more.
In her spare time, Amanda enjoys socialising with friends, taking long walks in country parks, visiting the theatre and travelling when she can.
Job Title: Activity/Community Coordinator
Joined: 2021
I have been an Activity and Community Coordinator with Oak Springs since October 2022.
I engage with residents and their families to help organise, plan and carry out activities and trips. I provide entertainment within the home to stimulate the resident’s needs for fun, socialisation, interaction and mobility, all whilst boosting their confidence.
I ensure our residents feel involved and valued. I enjoy learning from our residents. They teach me new things every day. I just love chatting with them and listening to their life experiences and interests. My role enables me to be creative and to think outside the box, as no two days are ever the same!
Job Title: Senior Health Care Assistant
Joined: 2021
I work on the Dementia unit here at Oak Springs and have done since I joined in January 2021. I am a dementia and wellbeing champion and love to help our residents with their needs daily. I love my job; I love caring for my residents and in my spare time I enjoy spending quality time with my family.
I am continually improving my knowledge and skills by learning more and more about dementia. I understand how dementia affects our residents individually and their families also. I am most proud of my role and its ability to help numerous residents every day and make a difference in their quality of life.
Job Title: Head Chef
Joined: 2017
I am the Head Chef at Oak Springs and have been working with the team since 2017. I am the home's nutrition and hydration champion! I make sure our resident's menus offer a varied diet, following the correct portion sizes and food groups. I meet with every new resident to find out their likes and dislikes, so I can then incorporate them into the food menu.
In my spare time, I enjoy baking and going on long walks. I always enjoy coming to work, interacting with the residents, and hearing their stories. I like making everyone meals they enjoy eating, plus every resident gets a homemade Birthday cake made for them on their special day. I like to incorporate personal touches onto the cake to go the extra mile to make them smile!