Lostock Lodge Care Home

Cheshire Business Park, Northwich, CW9 7UA
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9.7 86 Reviews
  • Lostock Lodge Care Home, Northwich
Lostock Lodge provides luxury care with strong family values. The care team take time to get to know residents individually providing care and support tailored to their requirements and wishes. Visitors are welcome at any time.

Lostock Lodge provides residential and dementia care in a luxury setting, spacious lounges provide comfortable areas to relax and socialise. Fine dining is provided with waitress service and tea, coffee and drinks are available at any time.

Activity and wellbeing champions get to know residents individually; they support and encourage people to continue to enjoy their hobbies and interests. Everyday there is a range of meaningful activities for residents to enjoy, either in a group as a sociable activity or on a one-to-one basis. From reminiscing and games to light exercise, crafts, gardening or singing there is always something going on. Residents are able to take advantage of the cinema room, hairdressing salon, nail spa and gym.

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Care Provided by Lostock Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Stephanie Molden (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Lostock Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Lostock Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • A member of staff would be delighted to show you around the home. You can either pop in at your earliest convenience or call to make an appointment.


  • Parking

  • On-site car parking is available.


Lostock Lodge Care Home Reviews (86)

Total of 86, showing 1-20
9.7

Lostock Lodge Care Home has a Review Score of 9.7 (9.718) out of 10, based on 21 reviews in the last 2 years. Over all time Lostock Lodge Care Home has 86 reviews.

Overall Experience

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  • 15
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Date Published

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Review from Susan J (Friend of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a wonderful place. Immaculately maintained. It gives real hope for the care and love shown to older people who may be otherwise overlooked. The people who work at Lostock Lodge are angels.

Reply from Steph Molden, Home Manager at Lostock Lodge Care Home

Thank you so much for taking the time to leave your review for Lostock Lodge Care Home. Your kind words mean so much to us and they will be shared with the staff team. Warmest regards.


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Review from Victoria H (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Lostock Lodge are extremely warm, welcoming and professional. They engage with the residents well, creating a happy and caring environment. The communication has been good and I feel well supported by management and the team whilst my mum settles into her new home. They have been adaptive
to her needs and go above and beyond to ensure she is well cared for.
The accommodation is great, both clean and well-maintained and the food is excellent. Overall, a very positive experience.

Reply from Stephanie Molden, Home Manager at Lostock Lodge Care Home

Thank you for leaving your review for Lostock Lodge Care Home. It is comforting to hear that you feel well-supported by the whole team. Your comments will be shared with the team.


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Review from I P (Friend of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the home to be extremely clean. The staff were very professional and were very engaging with everyone and always ensured that only my friend was okay they made sure I was too.

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Review from L F (Friend of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful information from the team on the reception area as to what is going on in the home. Very clean and welcoming. Arrived just before meals and the food looked and smelt lovely. My friend is very happy there. The staff are always helpful and kind.

Reply from Stephanie Molden, Home Manager at Lostock Lodge Care Home

Thank you for taking the time to leave a review for Lostock Lodge Care Home. Your kind words will be shared with the staff team. Warm Regards.


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Review from S F (Friend of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my friend who is in the care of Lostock Lodge. Everyone is extremely helpful, polite and from what I saw the service from the staff was first rate. My friend is very happy in this home.

Reply from Stephanie Molden, Home Manager at Lostock Lodge Care Home

Thank you for writing your review of Lostock Lodge Care Home. Your kind words and positive feedback will be shared with the staff team.


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Review from G R (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home staff always polite, friendly and helpful - senior care staff have an excellent understanding of resident health, needs and behaviours. Because I live at a distance and my parents cannot communicate well by phone, it would be good to have more regular updates, maybe on a monthly basis, and
as I cannot attend relatives meetings, it would be good to have minutes recorded and available. When I do have updates, communications are clear and detailed and assessments and care plans always very transparent and well-considered. The Care Manager has a thorough understanding of my parents day to day and longer-term care needs and works to manage their care in an empathetic and supportive manner. Accommodation is clean and well-managed and drinks and food always available - social activities are varied and delivered from an enthusiastic team. Reception always responds to enquiries and requests and is a valuable link to staff and records - always friendly and understanding.

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Review from K L (Granddaughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff polite, the home is always clean. My nan loves the activities and food and she getting there now with meeting new friends. Nan always looks happy and clean and tidy when you go. One of the activities that my Nan really liked and told us all about for weeks was the singers that came in and
they were dancing with her.

Reply from Stephanie Molden, Home Manager at Lostock Lodge Care Home

Thank you for taking the time to leave a review for Lostock Lodge Care Home. It is our pleasure to care for your nan and it was wonderful to see her joining in with our recent entertainment.


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Review from Stuart S (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good purpose-built facility that is fully accessible to visit at any time. The staff are caring and make my mothers enjoy her time there. The management team are easy to speak to and quickly resolve any issues. My mother highly rates the food and thinks of Lostock Lodge as her home

Reply from Lostock Lodge Care Home, Home Manager at Lostock Lodge Care Home

We're thrilled to hear about your positive experience and your mother's comfort at Lostock Lodge. I will pass this on to the rest of our team.


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Review from J H (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the provision provides a good standard of care. Staff are attentive to individuals' needs and are caring towards the residents. On occasions the home does appear to be short-staffed, especially when a more needy resident takes precedence. Food is of a high standard with a good variety, and it's
nice to see residents encouraged to sit at the table for their meals. Any concerns are acted upon by management and a response received in a timely manner.

Reply from Lostock Lodge Care Home, Home Manager at Lostock Lodge Care Home

Thank you for acknowledging the high standard of care and dedication of our staff and thank you for your feedback we always strive to deliver the highest standards of care and we will take this on board. Kind regards, Lostock Lodge.


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Review from Sarah C (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home are incredibly considerate and kind. Our Mum is not the easiest resident to deal with as her needs are complex. The home deals with her situation really well and it provides relief to myself and my sister as we know she is being cared for and is safe. There is a genuine endeavour
to want to help Mum’s condition improve/settle and we are very grateful. We would be very stuck without Lostock Lodge.

Reply from Lostock Lodge Care Home, Home Manager at Lostock Lodge Care Home

Thank you for sharing your experience. It's heart-warming to hear how our staff's kindness and dedication have provided comfort to your family and support for your Mum's needs. We're grateful for your trust in Lostock Lodge. Kind regards, Lostock Lodge.


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Review from Gill W (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Lostock Lodge since April 2022, The care and genuine affection he receives is second to none. He is encouraged to be as independent as possible but receives help as and when needed in a very understanding way. All the team are incredibly helpful and friendly - they are
Dad's extended family! I live in Portugal and the reassurance I get from knowing how well Dad is cared for is a great comfort. I am informed of any changes immediately but trust the team to manage Dad's care in his best interests. I visit for a week every month/6 weeks and during my daily visits to the Lodge I witness first-hand the upmost care and attention the staff give to all the residents, not just my father. I must also add that the food is fabulous! Such a great choice and so tasty. Even if Dad wants tea and toast at 2 am this isn't a problem! Thank you to everyone at Lostock Lodge - you are all truly amazing!

Reply from Lostock Lodge Care Home, Home Manager at Lostock Lodge Care Home

Thank you so much for your wonderful review. We appreciate your kind words and support for our home, which will be shared with the staff team. Best Regards, Lostock Lodge.


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Review from D N (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum struggled to settle initially due to being fully independent prior to a stroke. Since residing at Lostock Lodge Mum’s mobility and overall health has improved significantly.
Mum still has a level of independence and the family have peace of mind knowing Mum is well cared for and safe.
The staff
are always very welcoming and helpful.

Reply from Lostock Lodge Care Home, Home Manager at Lostock Lodge Care Home

Thank you so much for taking the time to write this lovely review. We are so pleased to hear that Mum has now settled in and you all feel well cared for by our wonderful team. I will pass on your kind words to everyone.
Best regards
Lostock Lodge Care Home


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Review from Wendy H (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken into Lostock Lodge originally as respite during the pandemic but ended up staying as a resident for the last 4 years. From the very beginning when we had to leave Mum at the reception, the staff were incredibly patient and caring, explaining to us what they would do to help Mum and took
their time to make sure we were happy with everything they did. Whenever we visit, staff are taking care of Mum, giving her hugs and taking time to talk to her and we are fully reassured that she is receiving the best care possible. When she began to decline, we were told immediately and the staff always make sure we are fully informed of any changes in treatment or medication. We were very nervous about releasing Mum from our care but we know she is getting A-star class care at Lostock, from staff who know Mum and her condition better than we do, and provide the care, understanding and patience she needs, probably better than we could. A fantastic team all round, thank you, Lostock.

Reply from Lostock Lodge Care Home, Home Manager at Lostock Lodge Care Home

Thank you for sharing your experience with Lostock Lodge. We're deeply grateful for your trust in us and thrilled to hear about our team's positive impact on your Mum's care. I will share this with our team.
Best regards
Lostock Lodge Care Home


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Review from W M (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken as a respite case originally then due to a change in circumstances she is now a permanent resident with dementia. The home has been amazing all the way. Staff can’t do enough to help. Due to my location, I am unable to visit as much as I’d like but the staff make sure I have regular updates,
she is now engaged in activities which is brilliant to see. They have helped with other medical conditions making sure she has the right care from the GP.
It’s lovely to see the pictures on social media of her enjoying herself.
Food options are good with various options per meal. Snacks and drinks are always available and nothing seems to be too much trouble.
I was very apprehensive about Mum going into a home, but Lostock Lodge has surpassed all expectations. I would recommend this home to everyone.
Staff fully engage with the residents and understand that each person is an individual and has different care and support needs. Excellent home.

Reply from los, Social Media Executive at Lostock Lodge Care Home

We're truly grateful for your recommendation and deeply pleased to hear how Lostock Lodge has supported your mum and exceeded your expectations. Our team's dedication to personalised care and keeping families connected, even from afar, is something we take great pride in. I will pass on your kind words to our team.


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Review from L B (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It has taken a couple of years for me as a relative to feel listened to. My mum is unable to make her views clear and needs support in all areas of her care. I now feel she is very well looked after. The food is excellent and mum has put on weight. The wellbeing team are now active and tries and provide
a wide range of activities. The staff know Mum’s needs and are so friendly and approachable. They have not only given mum support but I’m given support too from some of the staff. It isn’t easy being a relative going to see your loved one and I do feel this is an area that still needs more understanding. Everyone has different experiences with the care their loved ones receive and I do feel that at times I’ve had to chase things up more than I should have done especially when it comes to more personal care and care plans being updated. Very little interaction with the manager but care staff, hospitality and housekeeping are excellent.

Reply from Lostock Lodge Care Home, Home Manager at Lostock Lodge Care Home

Thank you for your feedback. We're glad to see improvements in your mum's care and appreciate your insights on areas for enhancement. Your experiences help us better support our residents and their families.
Kind regards,
Lostock Lodge Care Home


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Review from patricia p (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum who has vascular dementia aged 94 is so well cared for, it gives us peace of mind. After a recent fall and visit to the hospital, the care staff do their best to keep her moving and as independent as possible. The attention to detail regarding her independence I cannot fault. The kindness shown
by all the staff here is remarkable considering the challenges dementia brings. We as a family feel very supported.

Reply from Lostock Lodge Care Home, Home Manager at Lostock Lodge Care Home

We're grateful to hear your mum is receiving the care and support she deserves, especially after her recent fall. Your family's peace of mind and the exceptional dedication of our staff to her independence and well-being are our top priorities. I will pass on your kind words to our team.
Kind regards,
Lostock Lodge Care Home


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Review from John T (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (94) moved into Lostock Lodge 4 months ago and settled quite quickly. She is well looked after and treated with kindness.
The staff are friendly and cheerful, any requests to help mums wellbeing are addressed efficiently.
They keep me informed of any issues about my mum.

Reply from Lostock Lodge Care Home, Home Manager at Lostock Lodge Care Home

We're so glad to hear your mum has settled well at Lostock Lodge and is receiving the care and kindness she deserves. Thank you for recognising our staff's dedication to her well-being. I will pass on your kind words.
Kind regards,
Lostock Lodge Care Home


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Review from Allison P (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a welcome when we come to the home. The home is always in an immaculate condition. The residents always look cared for and are kept clean. Senior care staff are always available to discuss any questions.

Reply from Lostock Lodge Care Home, Home Manager at Lostock Lodge Care Home

Thank you for your positive feedback! We're glad to hear about your welcoming experience and our home's high standards of care and cleanliness.
Kind regards
Lostock Lodge Care Home


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Review from Nicki L (Daughter of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Lostock Lodge for four years until June 23. Her care was incredible. Her end-of-life care, I have no words - 41 hours I sat with Mum, and the staff were amazing! If I needed a 10-minute break, somebody sat with her, never was she left alone! She was able to die with dignity and peace.
The
staff knew her like her own family; they became her family! Her independence was never taken away from her; she was encouraged always to do things for herself.
Oh, a final note, the food! Oh my goodness, fresh every day, and the cakes I will miss! What a chef they have!
Thank you to everyone - I will miss my visits.

Reply from Stephanie Molden, Home Manager at Lostock Lodge Care Home

Thank you so much for your very kind words and feedback regarding the care provided for your mum, especially at this difficult time. Your comments will be shared with the staff team at Lostock Lodge, as they will love to hear this. Best regards.


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Review from D R (Son of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff and management for their care and patience looking after my Mum, they have gone out of their way with the ongoing care they provide, we are very grateful. Thank you for all your support.

Reply from Stephanie Molden, Home Manager at Lostock Lodge Care Home

Thank you for taking the time to leave your review. Your kind words and feedback will be shared with the staff team here at Lostock Lodge. Best regards.


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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Lostock Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.718 for Lostock Lodge Care Home is calculated as follows: ( (191 Excellents x 5) + (45 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lostock Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Steph

Steph Molden

Job Title: Home Manager

Joined: 2021

Steph is committed and passionate about getting to know each resident and their family individually in order to deliver the highest standards of individualised care. She is passionate about promoting individual choice for residents, allowing them to feel empowered. Steph operates an open-door policy and welcomes families and residents to pop in any time for a chat over a cup of tea.


Simon

Simon Bullock

Job Title: Chef Manager

Simon has worked in the care sector for seven years and is passionate about using the best quality ingredients to create wholesome dishes for his residents. Happy and content residents are his motivation. He understands that for some people mealtimes are the highlight of their day and therefore strives to give them the best dining experience he can. Simon was nominated for the Chef Manager Award at the North West region Great British Care Awards 2019.


Hannah

Hannah Barton

Job Title: Senior Carer

Joined: 2017

I administer medication and ensure all residents and staff are looked after and happy each day. I enjoy working with all the staff and residents and I love the fact that each day is different.
I am Continence Champion at Lostock Lodge, I ensure all residents have enough stock and are seen by the Continence Team when necessary.


Activities

Activities Team

Job Title: Wellbeing & Activities

Our Wellbeing team will take time to get to know each of our residents individually to provide a range of activities that will be meaningful for each person. Paula, Laura, Becky and Kerry are responsible for getting to know everyone and making sure our home is happy and vibrant with a variety of activities to choose from. From crafts and baking to dancing and gardening there is always something different for everyone to enjoy.


Frequently Asked Questions about Lostock Lodge Care Home

What types of Care is Lostock Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lostock Lodge Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lostock Lodge Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Lostock Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lostock Lodge Care Home to the centre of Northwich?

2.3 mile(s) as the crow flies, distance by road may be significantly further.