Lostock Lodge Care Home

Cheshire Business Park, Northwich, CW9 7UA
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9.7 86 Reviews
  • Lostock Lodge Care Home, Northwich
Lostock Lodge provides luxury care with strong family values. The care team take time to get to know residents individually providing care and support tailored to their requirements and wishes. Visitors are welcome at any time.

Lostock Lodge provides residential and dementia care in a luxury setting, spacious lounges provide comfortable areas to relax and socialise. Fine dining is provided with waitress service and tea, coffee and drinks are available at any time.

Activity and wellbeing champions get to know residents individually; they support and encourage people to continue to enjoy their hobbies and interests. Everyday there is a range of meaningful activities for residents to enjoy, either in a group as a sociable activity or on a one-to-one basis. From reminiscing and games to light exercise, crafts, gardening or singing there is always something going on. Residents are able to take advantage of the cinema room, hairdressing salon, nail spa and gym.

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Care Provided by Lostock Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Stephanie Molden (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Lostock Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Lostock Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • A member of staff would be delighted to show you around the home. You can either pop in at your earliest convenience or call to make an appointment.


  • Parking

  • On-site car parking is available.


Lostock Lodge Care Home Reviews (86)

Total of 86, showing 21-40
9.7

Lostock Lodge Care Home has a Review Score of 9.7 (9.718) out of 10, based on 21 reviews in the last 2 years. Over all time Lostock Lodge Care Home has 86 reviews.

Overall Experience

  • 69
  • 15
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  • 0

Date Published

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6
21
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Review from Pamela W (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the staff (caring, managerial, hostesses, activity staff etc.) at Lostock Lodge Care Home, Cheshire for the thoughtful, kind, patient care of both my mum and dad while in their care over the past 2 years in such a lovely home. Also for making myself and all my family so welcome
and eventually well-supported during my parents' final weeks. Will be back to visit and stay in touch.

Reply from Tracy Martin, Customer Relations Manager at Lostock Lodge Care Home

Thank you, for taking the time to send this lovely review. The team have spoken so fondly of both your mum and dad, it was a pleasure looking after them.
I will forward this message on to the team.


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Review from G G (Friend of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently lost our beloved friend, the staff are absolutely amazing, nothing was too much trouble if we asked for anything. The end-of-life care my friend received was outstanding, and the dignity of my friend remained intact at all times. The Manager was very understanding and informative and
went out of her way to keep us informed even outside of working hours, Lostock Lodge is an outstanding retirement home, would recommend it to anyone.

Reply from Steph Molden, Home Manager at Lostock Lodge Care Home

Thank you for taking the time to leave a review for Lostock Lodge, we appreciate your kind comments at this difficult time. It was our pleasure to care for your loved one, I will pass on your comments to the staff team.


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Review from S H (Daughter of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the Lostock Lodge Care Home was second to none. Not only in caring for Mum but also the support they gave us as a family. Sadly Mum has just moved onto a nursing home. I can’t express enough our thanks to everyone for the 17 months Mum was at Lostock. We will certainly miss them.

Reply from Nina Rogers, CRM Lostock at Lostock Lodge Care Home

Thank you for your review of Lostock Lodge, we are delighted that you were happy with mum's care whilst she was with us. We wish you and your mum all the best.


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Review from Brenda O (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Lostock Lodge since spring 2021. Initially, I was concerned that at 97 she would have problems adapting to living away from home which indeed she did. However, she has now settled into her pleasant room well and is very much enjoying the company of her fellow residents and carers
as well as the activities and amenities, particularly the hairdresser!


The interaction with and stimulation from her contemporaries and the wonderful care staff is contributing greatly to Mum maintaining her lively mind and interest in life. I hope to be celebrating her 100th birthday with her next year!


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Review from Judith W (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely 5-star care. All staff members are wonderful, nothing is ever too much trouble for them. Dad is extremely happy and speaks very highly of them all. They have helped him adjust to this new way of life and he is happy to call Lostock his home. Everywhere is always spotless and the food is excellent.
I am always made welcome. The care they give is wonderful, he has nothing to worry about, is happy, and nearing 95, can live his best life. Thank you all for caring about my dad and treating him as one of your family.

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Review from Carol U (Daughter of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved into Lostock Lodge earlier this year.
My parents have different needs, and the staff is amazing at supporting them both. The caring staff and managers have gone out of their way to make the transition from living at home to living at the care home as easy as possible, even doing
special things that are above and beyond, like private dining, afternoon teas, gifting a bird feeder, printing out photos, and the list goes on.
My mum has struggled to settle due to the nature of her dementia, and the staff have tried and are continuing to try everything they can to make life as comfortable as possible for mum.
The big thing for me is that they are both safe and well. Dad's falls are now very infrequent, and they were four to five times a week! Dad hasn't looked so contented and well in such a long time.
I'm very grateful for everything the caring staff and management team do for my parents. They are all committed to the best care possible.
I would highly recommend!

Reply from Nina Rogers, CRM Lostock Lodge at Lostock Lodge Care Home

Thank you for taking the time to write such a lovely review. It is our pleasure to care for your Mum and Dad and we look forward to seeing you again soon.


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Review from Janet N (Daughter-in-law of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time came to place my mum in law into a safe and caring home we knew that Lostock Lodge was perfect.
Although unable to visit due to COVID everything was done to make sure that we had a full picture of life at Lostock Lodge, and a very thorough and careful assessment took place to ensure it
was the right setting for us. The customer relations manager was on hand at every stage and without her moving in day would have been very difficult for us. My mum in law settled in quickly and it is obvious that she is well cared for and is very happy which is priceless for our family. Throughout this unsettled time we have been fully informed of policies and the staff have been supportive and caring, there is always something going on and it’s great to see pictures on Facebook of all the residents taking part in activities!

Reply from Nina Rogers, CRM Lostock Lodge at Lostock Lodge Care Home

Thank you for your kind review, we are delighted to read your kind words and it is our pleasure to care for your Mother-in-Law. We look forward to welcoming you in soon for a visit.


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Review from Gary N (Son of Resident) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is really well looked after, safe and happy and the staff are very caring and always smiling. We are able to see mum whenever we wish and the care home is a very pleasant place to visit, with first class facilities and always spotlessly clean.

Reply from Nina Rogers, CRM Lostock Lodge at Lostock Lodge Care Home

Thank you for taking the time to write the review for Lostock Lodge. It is our pleasure to care for your Mum. We look forward to seeing you soon!


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Review from Mike P (Next of Kin) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and facilities, well organized with very good communication. The Home is kept very clean and tidy inside and out. Parking within the grounds can be a problem but I understand this is being sorted.

Reply from Nina Rogers, CRM Lostock Lodge at Lostock Lodge Care Home

Thank you for your kind review of Lostock Lodge. We look forward to seeing you again soon.


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Review from Sean D (Son of Resident) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and service given to my mother is excellent. It’s a very difficult decision to put your family member in care, Lostock lodge have quashed all our worries. If Mum's happy, and I know she is, then we are happy.

Reply from Nina Rogers, CRM Lostock Lodge at Lostock Lodge Care Home

Thank you for your kind words about Lostock Lodge and taking the time to write a review. It is our pleasure to care your Mum. We look forward to seeing you soon.


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Review from Joan S (Niece of Resident) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie became a resident in Lostock Lodge Care home this year. We hadn't the opportunity to look around because of the pandemic but with the help of the Customer Relations Manager who was extremely helpful, kind, and professional my Auntie was able to have a smooth transition into the care home.
Her
room is very spacious with its own bathroom and is clean and comfortable.
The staff are extremely caring and helpful and always willing to answer any questions you may have. My auntie is treated well and has been given a lot of support to settle in.
We are all more than happy with the care and kindness that Lostock Lodge offers.

Reply from Nina Rogers, CRM Lostock Lodge at Lostock Lodge Care Home

Thank you for taking the time to write this kind review for Lostock Lodge. It is our pleasure to care for your Auntie and we look forward to seeing you soon.


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Review from John P (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic time our family and friends had the other night at your fundraiser quiz night, you can put us all down for any more ideas you may have. The wife and I visit my mother-in-law three or four times a week and are always pleased to see how well she is being cared for, since she has been
with you her health has improved so much and she’s looking so well. The home is always spotless and the staff are so helpful and friendly it gives us good peace of mind that our decision to bring her from the West Midlands to Lostock was surely the right one. Thank you all so much and we hope you raised some money on the night.

Reply from Nina Rogers, CRM Lostock Lodge at Lostock Lodge Care Home

Thank you for taking the time to write a very kind review about Lostock Lodge, it is our pleasure to care for your loved one. We look forward to seeing you again soon at our next event!


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Review from Joyce J (Relative of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff made us extremely welcome when we first visited our relative at Lostock Lodge. They were happy to answer our questions and resolve any issues or concerns.
We were delighted to find that our relative has settled into her new home quite happily. She is kept busy joining in many different activities,
which give structure to her day as well as a purpose and sense of achievement, thanks to the support of caring and friendly staff.
There is a calm atmosphere throughout, the building is light, airy and clean.
We couldn't wish for a better, more caring environment for our relative, thank you.

Reply from Steph Molden, Home Manager at Lostock Lodge Care Home

Thank you for taking the time to write a review for Lostock Lodge Care Home, we appreciate all comments and feedback.
It is our pleasure to care for your loved one and we hope to see you again soon for another visit.


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Review from Mark R (Son of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff at Lostock Lodge cared for my father during an extended respite stay. They are a fantastic team, from the helpful ladies on reception who do an unbelievable job of multi-tasking whilst always remaining calm, through to the seniors on Dad's floor who were always willing to talk, provide
updates and help answer questions and everyone else who makes this a team effort. Dad was very well looked after.
We only had the opportunity of experiencing the range of facilities and activities for a short time before 'lockdown' hit in 2020, but it's clearly obvious how much of an asset the fantastic building is, with plenty of space for residents, with nice, modern, spacious bright corridors and lounge areas and the en-suite bedrooms are nicely furnished and clean. We never had the opportunity to enjoy the gardens much, but they are also well-cared for and there is plenty of space around the building to enjoy.

Reply from Steph Molden, Home Manager at Lostock Lodge Care Home

Thank you for taking the time to write a review for Lostock Lodge Care Home, we appreciate all comments and feedback. It's wonderful to hear how happy you are with our home and it was our pleasure to care for your father with us here at Lostock Lodge.


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Review from Pam L (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living at Lostock Lodge for the last three years. He has been very happy there, and the love, care and support he has received from the staff have been exceptional.
He sadly recently passed away, but was able to remain there, his home, and was surrounded by people who genuinely loved
him when he peacefully faded away.
He had such fun there, always different things going on to entertain the residents each day; he loved the food, and the staff were always cheerful. He always looked after, very smart, clothes well laundered, and hair cut regularly.
I am so grateful to all the staff during this last challenging year and feel very lucky that Dad lived here with all the support he required.
I would highly recommend Lostock Lodge as a perfect place to see out your days.

Reply from Steph Molden, Home Manager at Lostock Lodge Care Home

Thank you for taking the time to leave a review for Lostock Lodge Care Home, we appreciate all comments and feedback. It was a pleasure to care for your father as part of our Lostock family, he will be greatly missed by us all.


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Review from T H (Partner of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident at Lostock Lodge for over 12 months and has settled in with no problems at all. She was going to Lostock on respite for a 4-week break from home, but as we were unable to arrange a care package suitable for her to be safe to come home, we were happy to wait knowing she
was getting the best care anyway. As time went on she had more struggles with her dementia than we thought so it was decided that it was better for her to stay at Lostock on a permanent basis, however, the decision wasn't easy at all to make and we did question ourselves but after talking it through with the rest of her family we all came to the right decision for her. We have had no regrets and it has been hard and the changes in our lives have been different but Lostock Lodge staff have been remarkable and nothing has ever been too much for them. The phone calls that we make at all different times of the day have been welcomed. Huge thanks to the amazing staff and three cheers.

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Review from Colin B (Son of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very pleased with the excellent care of Mum by Lostock Lodge particularly during this difficult time of the pandemic. Its expert procedures have managed to effectively care for Mum, even when she contracted the Covid19 virus. We're so relieved she has made a recovery.
Many thanks

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Review from S D (Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brilliant care home...always happy to help.
Done a brilliant job in the last year with the epidemic, keeping as many residents safe.
Big thank you to everyone
The home is always clean and well maintained.
The staff are always friendly and helpful.

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Review from Ian V (Son of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of care received for Mum are excellent. The amount of activities put on by the staff exceeded any expectations we had, Mum is always included in these and I know she greatly appreciates taking part.

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Review from Jane D (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally happy with the care Mum is receiving from the kindest, most caring staff who have taken her under their protective wing, making her feel at home.
They keep on top of her condition and act quickly if things change.
I have confidence in their care and attention to detail. That is paramount
to me.

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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Lostock Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.718 for Lostock Lodge Care Home is calculated as follows: ( (191 Excellents x 5) + (45 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lostock Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Steph

Steph Molden

Job Title: Home Manager

Joined: 2021

Steph is committed and passionate about getting to know each resident and their family individually in order to deliver the highest standards of individualised care. She is passionate about promoting individual choice for residents, allowing them to feel empowered. Steph operates an open-door policy and welcomes families and residents to pop in any time for a chat over a cup of tea.


Simon

Simon Bullock

Job Title: Chef Manager

Simon has worked in the care sector for seven years and is passionate about using the best quality ingredients to create wholesome dishes for his residents. Happy and content residents are his motivation. He understands that for some people mealtimes are the highlight of their day and therefore strives to give them the best dining experience he can. Simon was nominated for the Chef Manager Award at the North West region Great British Care Awards 2019.


Hannah

Hannah Barton

Job Title: Senior Carer

Joined: 2017

I administer medication and ensure all residents and staff are looked after and happy each day. I enjoy working with all the staff and residents and I love the fact that each day is different.
I am Continence Champion at Lostock Lodge, I ensure all residents have enough stock and are seen by the Continence Team when necessary.


Activities

Activities Team

Job Title: Wellbeing & Activities

Our Wellbeing team will take time to get to know each of our residents individually to provide a range of activities that will be meaningful for each person. Paula, Laura, Becky and Kerry are responsible for getting to know everyone and making sure our home is happy and vibrant with a variety of activities to choose from. From crafts and baking to dancing and gardening there is always something different for everyone to enjoy.