Lostock Lodge Care Home

Cheshire Business Park, Northwich, CW9 7UA
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9.7 86 Reviews
  • Lostock Lodge Care Home, Northwich
Lostock Lodge provides luxury care with strong family values. The care team take time to get to know residents individually providing care and support tailored to their requirements and wishes. Visitors are welcome at any time.

Lostock Lodge provides residential and dementia care in a luxury setting, spacious lounges provide comfortable areas to relax and socialise. Fine dining is provided with waitress service and tea, coffee and drinks are available at any time.

Activity and wellbeing champions get to know residents individually; they support and encourage people to continue to enjoy their hobbies and interests. Everyday there is a range of meaningful activities for residents to enjoy, either in a group as a sociable activity or on a one-to-one basis. From reminiscing and games to light exercise, crafts, gardening or singing there is always something going on. Residents are able to take advantage of the cinema room, hairdressing salon, nail spa and gym.

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Care Provided by Lostock Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Stephanie Molden (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Lostock Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Lostock Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • A member of staff would be delighted to show you around the home. You can either pop in at your earliest convenience or call to make an appointment.


  • Parking

  • On-site car parking is available.


Lostock Lodge Care Home Reviews (86)

Total of 86, showing 41-60
9.7

Lostock Lodge Care Home has a Review Score of 9.7 (9.718) out of 10, based on 21 reviews in the last 2 years. Over all time Lostock Lodge Care Home has 86 reviews.

Overall Experience

  • 69
  • 15
  • 1
  • 1
  • 0

Date Published

86
2
6
21
65

Review from Andrew W (Son of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Lostock Lodge since the start of 2020 as a result of struggling with dementia. From the very start of her stay, we have been absolutely delighted with the care that she receives. Every member of staff who we have met at Lostock Lodge have been absolutely fantastic. They all
have an obvious and genuine interest in the residents, which comes across in something simple - but so important - as the wonderful way that they talk to the residents. The range of activities put on for the residents is really impressive - crafts, physical activities, cultural events and all-round entertainment. It always seems to be fresh and interesting. Finally, the level of communication to families is amazing - the very regularly updated Facebook posts allows us to see so much of what Mum does, which has recently been key, the calls and letters have all kept us totally involved. We have always felt that Lostock Lodge is a place where Mum is truly cared for.

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Review from Ian W (Son of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Lostock Lodge in January 2020. From an initial tour, my brother and I took of the property beforehand through to my mum moving in and at all times since we have been massively impressed with everything about the property. Having looked at half a dozen others before making a decision,
Lostock Lodge stood head and shoulders above all others. In fact, the reason why we added it to our list of places to visit was on the recommendation of the manager of another local care home! Both the communal facilities and the resident's rooms are immaculate and of a good size, there is an ongoing programme of activities to keep everybody stimulated and amused, but what impresses the most by a mile are the staff. Every interaction with the team is a positive one, and when visits are possible (restricted due to Covid-19) we always leave with the impression that the entire team actually wants to be there, and takes genuine pride in their home.

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Review from Dawn H (Daughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a couple of respite stays for my dad in other care homes we were delighted to get him a place just before COVID-19 in Lostock Lodge as the reviews and our initial interactions with them were positive. It's safe to say the quality of the care at Lostock and the calibre of staff is second to none.
This is my dad's first permanent residency and immediately after he was placed there we went into lockdown. We could ring at any time and have never felt as though we were being a pain and we love seeing the pictures of all the activities on Facebook. He has settled really well and I would not hesitate to recommend Lostock Lodge.

Reply from Allison Kennie, Home Manager at Lostock Lodge Care Home

Thank you for taking the time to leave a review for Lostock Lodge, it's been a pleasure to welcome your father to our Lostock family and we are delighted that he's settled in so well with us. I will pass your very kind words on to our staff team.


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Review from Julia P (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lostock Lodge is exemplary. Since our first point of contact, the staff have gone above and beyond our expectations. My mother has settled brilliantly and all her needs are met. The team are amazing, the accommodation is clean and comfortable, the food is excellent and the range of activities are superb.
We couldn't ask for more, even during a pandemic.

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Review from Alastair B (Son of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who suffers from dementia has been treated with care, compassion and respect by all of the carers at Lostock Lodge, who go out of their way to make her stay as pleasurable as possible. Mum originally came to Lostock Lodge for a period of respite care. The whole family is delighted that she
can now stay on a permanent basis because we have such confidence that she will be looked after with kindness and professionalism. She is encouraged to engage in the various activities on offer and she is enjoying them. The staff take the time and make the effort to ensure that Mum's needs are being met and that she is kept stimulated and active. They seem to have the happy knack of getting Mum to engage in things which do her good but in which she would probably not have participated had it not been for their gentle coaxing.

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Review from Maureen Y (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the staff at Lostock Lodge enough for all the care and understanding they have given to both my mother and myself. In these awful Covid times they have gone out of their way to keep in touch and put my mind at rest, knowing mother is getting the very best care possible. Luvs and hugs
to all.

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Review from Anne E (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just over a year ago after losing our mother, our father who suffers from Alzheimer’s, deteriorated and could not stay in his home nor did he want to. His needs were such that we could not keep him in a family environment and so painfully he was moved into a care home. Unfortunately, that care home
disappointed in many ways and the decision was made to move dad somewhere else. Lostock Lodge was recommended and after visiting several others we were able to move dad there. Since his arrival in January, he and we have never been happier. The surroundings are bright and clean, his facilities are of a high standard. The staff are caring and friendly. It’s a pleasure to visit him. He is stimulated, activities are personalised where possible and completely settled no more bouts of agitation. Our guilt at having dad in a care home has eased thanks to Lostock Lodge and it’s wonderful staff. Nothing is too much trouble for any of them.

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Review from N S (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all friendly, caring and attentive with a genuine interest in all the residents. The facilities are excellent and well thought out to mee the needs of the residents. Lostock Lodge Care Home has a family centred the atmosphere and we feel we have been included and welcomed into ensuring
my mum can settle into her new home.

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Review from B L B-R (Daughter of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Father initially sought respite but we were surprised and comforted by how he responded to the care and carers here. Having established his reticence to enter a home stating he "was able to look after himself" and already feeling the family guilt of not being able to cope with him in a house environment
with increasing Dementia issues, we anticipated some struggles on both sides.
The staff on both Management and Nursing know each individual 'Guest' respectfully treating them and showing depth of 24/7 care.
Concerns are dealt with, visiting is flexible. It is a well-run home away from home; reassuring for those relatives not able to visit often perhaps.
It's a safe space, clean, tidy and the food is freshly cooked and catered for with pride.
Entertainment is often and planned to stimulate and be interactive.
We are so reassured our Father is now a permanent Guest with room comforts just like his own home.
Lostock Lodge offers passion of care and dignity to your loved ones.

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Review from Helen C (Daughter of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with everything in relation to the care of my mum. All her needs are catered for, the home is excellent and the staff are so attentive. I can sleep soundly at night knowing that my mum is in safe hands.

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Review from Pauline P (Friend of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lostock Lodge staff are all very welcoming and friendly. I look after a gentleman who has been into Lostock Lodge for respite. I would give this home 10/10 and I would even live there myself! Thank you

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Review from Mark P (Son of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum arrived in April 2019 full of hype as the home had been recommended. Sadly, after a good week or 2, it became apparent that the home is dominated by those sadly suffering Dementia. For mum who has physical issues, this was somewhat frustrating. The floor, as well, was mixed and made for a challenging
stay.
Staff excellent, food ok, facility new and nice. Not enough activities for the residents which only take place if money is raised.

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Review from Sue (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We always wanted to care for Dad at home but realised we couldn't give him the time and
the care he deserved, so after many tears and guilty moments decided to look for permanent care. I went to view Lostock Lodge and straight away felt it was the right place for Dad, it was warm, welcoming, spotlessly
clean, but most importantly the staff were friendly and smiling! Dad has only been a resident for four days and already I can see a change in him and he has told me he is happy! All of the residents look clean, happy and well cared for and the meals look and smell amazing!
I am looking forward to seeing the activities that Dad will be taking part in, already I have seen photos on facebook of Dad enjoying himself, which is so reassuring and helps put my mind at rest!

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Review from Pamela P (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and the standard of care my father receives are excellent. The staff are very caring and loving towards my father which is very comforting.
The staff are always cheerful and willing to do anything to make Dad's life good and comfortable.
It is a comfort to me that he is in 'safe hands'.

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Review from John D (Brother-in-law of Resident) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I have power of attorney for two elderly ladies who have been at Lostock Lodge now for 3 weeks. We have been very pleased with everything so far. The ladies are happy and settled. Communication with the staff is excellent and they have always been most helpful. The atmosphere in the Lodge
is relaxing and welcoming. This situation puts my wife’s mind at rest and therefore takes a lot of pressure off me. Thank you.

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Review from Graham H (Friend of Resident) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a great atmosphere, staff are friendly and people are well looked after. My friend went in on respite and has improved significantly since being at Lostock Lodge. The activities, environment and care have really helped.

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Review from E W (Wife of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been at Lostock Lodge I can happily say I have only seen care and professionalism from the staff. It has given me some peace of mind.

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Review from Jayne D (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mother lost her husband of 60 years rather quickly, the shock of the next step in her life alone has been really tough. Lostock Lodge has made that very hard step easier by being a warm, friendly and caring environment. The facility is modern, clean, vibrant and special and the staff are attentive,
courteous and hard working. We are all very pleased that Mum has settled. It is a tough time for her grieving, being alone in some ways yet making new friends at the same time. Lostock Lodge are supporting her very well.

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Review from David C (Son of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Lostock Lodge for 4 weeks now after moving from a short-term respite home in his hometown. We had researched several other residential homes in the area. The home had a fresh, light and comfortable feel and has always been our first choice.
The quality of the staff, the friendliness
of the other residents and the excellent overall service at the home have all contributed to dad deciding on his own to stay on a permanent basis. This is always a difficult decision for someone, having been so independent for so long. We would not hesitate in recommending Lostock Lodge Care Home to anybody considering residential care.

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Review from Ali H (Daughter of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into Lostock Lodge care home at the end of August 2018. The staff could not have been more helpful with the transition, he was made to feel part of the 'big family' straight away and he is now happy and settled in his new home. The care and the food are very good and I would have no problem
recommending this care home.

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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Lostock Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.718 for Lostock Lodge Care Home is calculated as follows: ( (191 Excellents x 5) + (45 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lostock Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Steph

Steph Molden

Job Title: Home Manager

Joined: 2021

Steph is committed and passionate about getting to know each resident and their family individually in order to deliver the highest standards of individualised care. She is passionate about promoting individual choice for residents, allowing them to feel empowered. Steph operates an open-door policy and welcomes families and residents to pop in any time for a chat over a cup of tea.


Simon

Simon Bullock

Job Title: Chef Manager

Simon has worked in the care sector for seven years and is passionate about using the best quality ingredients to create wholesome dishes for his residents. Happy and content residents are his motivation. He understands that for some people mealtimes are the highlight of their day and therefore strives to give them the best dining experience he can. Simon was nominated for the Chef Manager Award at the North West region Great British Care Awards 2019.


Hannah

Hannah Barton

Job Title: Senior Carer

Joined: 2017

I administer medication and ensure all residents and staff are looked after and happy each day. I enjoy working with all the staff and residents and I love the fact that each day is different.
I am Continence Champion at Lostock Lodge, I ensure all residents have enough stock and are seen by the Continence Team when necessary.


Activities

Activities Team

Job Title: Wellbeing & Activities

Our Wellbeing team will take time to get to know each of our residents individually to provide a range of activities that will be meaningful for each person. Paula, Laura, Becky and Kerry are responsible for getting to know everyone and making sure our home is happy and vibrant with a variety of activities to choose from. From crafts and baking to dancing and gardening there is always something different for everyone to enjoy.