Lostock Lodge Care Home

Cheshire Business Park, Northwich, CW9 7UA
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9.7 86 Reviews
  • Lostock Lodge Care Home, Northwich
Lostock Lodge provides luxury care with strong family values. The care team take time to get to know residents individually providing care and support tailored to their requirements and wishes. Visitors are welcome at any time.

Lostock Lodge provides residential and dementia care in a luxury setting, spacious lounges provide comfortable areas to relax and socialise. Fine dining is provided with waitress service and tea, coffee and drinks are available at any time.

Activity and wellbeing champions get to know residents individually; they support and encourage people to continue to enjoy their hobbies and interests. Everyday there is a range of meaningful activities for residents to enjoy, either in a group as a sociable activity or on a one-to-one basis. From reminiscing and games to light exercise, crafts, gardening or singing there is always something going on. Residents are able to take advantage of the cinema room, hairdressing salon, nail spa and gym.

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Care Provided by Lostock Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Stephanie Molden (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Lostock Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Lostock Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • A member of staff would be delighted to show you around the home. You can either pop in at your earliest convenience or call to make an appointment.


  • Parking

  • On-site car parking is available.


Lostock Lodge Care Home Reviews (86)

Total of 86, showing 61-80
9.7

Lostock Lodge Care Home has a Review Score of 9.7 (9.718) out of 10, based on 21 reviews in the last 2 years. Over all time Lostock Lodge Care Home has 86 reviews.

Overall Experience

  • 69
  • 15
  • 1
  • 1
  • 0

Date Published

86
2
6
21
65

Review from H I (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Lostock Lodge since January 2017, and refers to it as “Home, Sweet Home”.
Sadly, my Dad’s health has deteriorated over the past few months, and after a recent stay in hospital, the amazing management and wonderful staff have gone above and beyond to help keep Dad at Lostock,
working closely with the family to help support Dad’s changing needs.
It is a very worrying time watching a loved one battle with dementia, but knowing that you have the support of the fantastic team that care for Dad so well is very reassuring, as well as truly heartwarming. Having got to know my Dad over the months he has been a resident, continuing to provide the continuity of care, the familiar, friendly faces and very comfortable surroundings going forward means the world to my family, as I am sure that it means everything to my lovely Dad too.
A huge heartfelt thank you to the Manager and her team that continue to do themselves proud on a daily basis.

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Review from Brian Y (Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lostock Lodge Care Home is a purpose-built care home, bright, airy, with comfortable lounges and space to move around with zimmer frames and wheelchairs etc. I have been here seven weeks to accompany my stroke-disabled wife. My own care requirements are not very demanding, but my wife needs 24hr care
and also has dietary requirements. The staff are all very kind and caring in their different ways and there is a lovely, warm atmosphere.

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Review from William B (Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with all aspects of the care home, its staff & facilities.
I have been researching care homes for the last 12 months and this is by far the best. I am now very happy now I have moved in.

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Review from Jill O (Daughter of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Lostock Lodge Care Home for a year. The difference in her in that time is amazing, she has various health problems that she was neglecting before she moved into the home. The staff there have been brilliant and very supportive both to mum and me.

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Review from Sue (Daughter of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are genuinely caring and look after mum really well. The catering staff is equally friendly and caring. Food is very good.

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Review from James B (Son of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home - facilities great, staff caring and kind, activities good, residents appear well looked after. I wouldn't be put off by the CQC rating based on my experiences.

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Review from A P (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are superb but overworked - simply not enough staff. Only one carer for a whole floor on April 21st 2018.

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Review from Louise J (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lostock Lodge Care Home provided very good care for my father for the final three months of his life. The staff were really caring and spotted any signs of illness swiftly, putting in the appropriate action immediately. The mental stimulation provided by the Activities Team was great, I would suggest
that even more of this is made available, particularly to those in a secure dementia unit. The care that was provided to the family when Dad passed away was extremely good, the staff treated us with a lot of care and support through a very difficult time.

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Review from Alan S (Son of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into permanent residency at Lostock Lodge in the middle of February 2018. Mum has already made some friends among the residents.
The management and staff have been very supportive during this stressful period of adjustment. The level of care provided by Lostock Lodge would have been impossible
to match if my Mum had remained in her own home.

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Review from Sarah B (Granddaughter of Resident) published on 2 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My nan is on the dementia floor. Some staff seem to be untrained on how to look after and interact with dementia patients. I have seen them arguing with the residences, instead of agreeing and go along with what they say, otherwise they get upset.
I can visit for over an hour and no-one will check
on her. Her bathroom often smells of wee, I clean it when I visit. There aren't any towels in the bathroom and if there are they are dirty!
I go once a week in the morning to shower her. Some days she has gone to bed in the clothes from the previous day. She has at least 2 pairs of underwear on.
Often no pillowcase/bed sheet or duvet cover are on her bed- and when there is it can be dirty for days.
It upsets me that my nan is paying a lot of money and not getting the basic care!
The food is lovely, they come into her room and give her a choice of breaky. Lunch and tea times are the same which is good for routine.
We have spoken to the management about this and we are waiting to see if things improve.

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Review from Stephen S (Son of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent my working life in healthcare services, I have seen many care homes so when my mum needed care I had some concerns.
However, as soon as we entered Lostock Lodge I knew we were somewhere special. The building itself is like a luxury hotel and the staff were all kind and welcoming.
Every
time I visit I get the same impression. This is an excellent facility. Mum has settled in well and is enjoying the food and being looked after.

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Review from Jill B (Daughter of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached Lostock Lodge in the first instance as Respite Care for Mum back in November for 4 weeks only - but realised very quickly that Mum would be getting far better care if she stayed permanently with the family at Lostock - it was closer to her family here in Cheshire and she would be more
stimulated during the day. It has taken a good 6 weeks for Mum to stop asking to go home but is now settled and enjoying all the festivities on offer at the home - she is loving the crafts, knitting, painting classes and more recently the choirs.


Thank you Lostock for settling Mum in so quickly - she now has lots of friends as well as her family to talk to.


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Review from Joy G (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely positive. Lostock Lodge provides care - care that is physical and emotional. There is an upbeat ethos that is welcoming and cherishing. All the staff are friendly and supportive of both the residents and their families.
The decor, furnishings and food are also top class but it is the care
that is most important and this has been superb.
Thank you, Lostock Lodge.

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Review from Edward S (Friend of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly atmosphere. The place is immaculate.


Staff are very helpful. Facilities are excellent.


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Review from Ann P (Friend of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friends have been in Lostock Lodge since February of this year and I'm a frequent visitor.


Despite the fact that owing to the ongoing age factor their health has deteriorated over the months, they are still very happy and comfortable with the standard of care they receive on a daily basis from

the team of dedicated, patient, diligent and caring staff who have to be admired for coping at times with many unsavoury moments.


My friend had her 85th birthday a few days ago and her room was decorated with bunting, a birthday banner on her door, cards from staff, all topped off with a lovely birthday cake baked by their chef. She was able to feel very special and was joined by her husband from the room next door. I would like to thank everyone at Lostock Lodge for making the day so memorable - these are days to be cherished. To sum up, I quote the TV advert - "there's no veneer in here, it's the real deal."


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Review from Linda B (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just moved into your home in Lostock. Previous to this, I had an extremely well led guided tour of the home and the lady was very helpful. She went above and beyond to help me with the financing and organising all the paperwork, to make everything easier. The deputy manager that came to
assess mum was also very helpful kind and attentive to mum's needs. Extremely efficient staff. They made me feel valued. Thank you.

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Review from Yvonne M (Daughter-in-law of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative moved into Lostock around January time. As a family, we are so impressed with the way that my relative has been looked after - from day one. Every one of the staff is caring and kind and also doing a professional job. My relative is always neatly dressed and looks cared for. The manager
always knows what is going on in the home and is swift to take action when needed; for instance, contacting the GP quickly when the need arises. My relative is always included in the social meetings and we as a family, are always met with a smile and a cup of tea. Thanks.

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Review from K G (Daughter-in-law of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute you are met at the door, there is a smile greeting that says lovely to see you.
The reception area is lovely, bright and clean, reception staff are very friendly and nothing is too much trouble.
My father has never said "I don't want to go"
We just wish that he would be able to go
as a resident because we know he would be happy (but cost is too high).

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Review from Phil C (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has spent six months at Lostock Lodge and has received the best of care from day one. Every member of staff (and I mean everyone) performs above and beyond! It is a pleasure to visit, knowing Mum has the best of care 24/7

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Review from Joan K (Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly, helpful and caring. Enjoyed my stay with you very much.

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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Lostock Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.718 for Lostock Lodge Care Home is calculated as follows: ( (191 Excellents x 5) + (45 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lostock Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Steph

Steph Molden

Job Title: Home Manager

Joined: 2021

Steph is committed and passionate about getting to know each resident and their family individually in order to deliver the highest standards of individualised care. She is passionate about promoting individual choice for residents, allowing them to feel empowered. Steph operates an open-door policy and welcomes families and residents to pop in any time for a chat over a cup of tea.


Simon

Simon Bullock

Job Title: Chef Manager

Simon has worked in the care sector for seven years and is passionate about using the best quality ingredients to create wholesome dishes for his residents. Happy and content residents are his motivation. He understands that for some people mealtimes are the highlight of their day and therefore strives to give them the best dining experience he can. Simon was nominated for the Chef Manager Award at the North West region Great British Care Awards 2019.


Hannah

Hannah Barton

Job Title: Senior Carer

Joined: 2017

I administer medication and ensure all residents and staff are looked after and happy each day. I enjoy working with all the staff and residents and I love the fact that each day is different.
I am Continence Champion at Lostock Lodge, I ensure all residents have enough stock and are seen by the Continence Team when necessary.


Activities

Activities Team

Job Title: Wellbeing & Activities

Our Wellbeing team will take time to get to know each of our residents individually to provide a range of activities that will be meaningful for each person. Paula, Laura, Becky and Kerry are responsible for getting to know everyone and making sure our home is happy and vibrant with a variety of activities to choose from. From crafts and baking to dancing and gardening there is always something different for everyone to enjoy.