Review from Melissa W (Daughter of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience

As soon as I walked into Cedar Mews Care Home it felt friendly and relaxing. All staff were kind, happy, positive and helpful. I left very reassured that Mum was safe and happy and all of her needs were met to a very high standard. I have experienced many homes due to my mum's care needs and Cedar Mews

by far exceeds the standards of any of them, it's an outstanding care home!

Reply from Paul Brady, Regional Operations Manager at Cedar Mews Care Home

Thank you so much for your kind review, we have a wonderful team at Cedar Mews and I know they will be over the moon with your comments. Thank you!

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Review from Mary C (Respite Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience

My stay at Cedar Mews Care Home, Birstall has helped me improve my walking and health. I was very unsteady and unwell when I came here. Everyone was very supportive and friendly so big thank you. The only thing I think that would help is a card or similar with the rules of the house, so I wouldn't break

any.
Thank you, sincerely.

Reply from Paul Brady, Regional Operations Manager at Cedar Mews Care Home

I am absolutely delighted that your stay with us has improved your mobility and health - we want everyone at Berkley to live well, so thank you for sharing such positive comments. I will look into your comment regarding providing guidance on staying with us.

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Review from Malcolm W (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience

My dad has been a resident at Cedar Mews Care Home for three years. It's a great peace of mind for the family that he is being cared for so well.

Reply from Paul Brady, Regional Operations Manager at Cedar Mews Care Home

I am so pleased that we can provide that peace of mind to you, it's also a huge compliment to our team so thank you for taking the time to share your thoughts.

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Review from F M (Stepdaughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience

Dad was very well looked after and was very happy. Was lovely to see pictures of Dad. Would send him again when we are next on holiday.

Reply from Paul Brady, Regional Operations Manager at Cedar Mews Care Home

Thank you for taking the time to share your thoughts, I am so pleased that your dad enjoyed his stay with us.

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Review from Valerie B (Wife of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience

My husband suffers from vascular dementia and Alzheimer's. He has currently been in Cedar Mews Care Home for three months, having been in care elsewhere. On arrival, my husband was rather withdrawn, not keen on socialising, sometimes very angry and refusing personal care much of the time. Gradually,

over time, he has changed dramatically. I never see him angry, he is happy to have personal care, he joins in with social activities, even trying things he has never done before. He is eating better. I regard it as miraculous but, in reality, it is down to the caring attitude of the staff who are so dedicated and genuinely fond of the residents. As to the home itself, my husband has a beautiful room, very tastefully decorated, more like a hotel than a care home.

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Review from J B (Daughter of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience

Staff are very kind, helpful and loving towards both my parents.
Both have highly dependent needs which the staff take care of with dignity and respect. They ensure health and safety from falls and encourage eating and assist toileting.
The activities organised for the residents are fantastic. The

food is excellent, including soft diets. My father had a severe GI bleed and was cared for by the staff in a very appropriate manner.

Reply from David Reaves, Sales & Marketing Manager at Cedar Mews Care Home

We are so proud of our team at Cedar Mews and comments like this is really appreciated. Rest assured this will be shared with all - thank you.

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Review from Sally W (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience

From the moment my mother was taken to Cedars Mews, the staff treated her with dignity, care and friendliness. Little things, like matching the colour of her socks to her outfit, styling her hair with clips so it didn't fall in her face and finding her a reclining chair for comfort, were all appreciated

and made her happy. Mum was only there for eight months before she passed away, but we couldn't have found a better place. The staff are exceptional and became friends as well as carers. The rooms are large, modern and well-appointed. Would recommend to anyone.

Reply from David Reaves, Sales & Marketing Manager at Cedar Mews Care Home

Thank you for your kind words. It was an honour looking after your mother, who was such an integral part of the Cedar Mews family I will pass on your comments to the team.

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Review from R B (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience

Cedar Mews Care Home has been amazing right from when my mum went there. They helped settle her in well and have been amazing with her and us ever since. They truly understand dementia and treat the resident very much as a person, take the time to get to know the families and find out all about the

resident's life, likes, dislikes etc.
Can't recommend them enough. Wonderful staff.

Reply from David Reaves, Sales & Marketing Manager at Cedar Mews Care Home

Thank you for your kindness. It means so much to the team here at Cedar Mews.

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Review from Amanda F (Daughter-in-law of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience

Highly recommend Cedar Mews Care Home, the staff are attentive and caring and the accommodation and facilities are excellent. The activities and entertainment are fantastic and staff encourage residents to take part but are respectful if they don't want to take part. Most importantly, my mother-in-law

tells me she feels safe, happy and comfortable there.

Reply from David Reaves, Sales & Marketing Manager at Cedar Mews Care Home

Thank you for taking the time to complete this review. I'll pass your comments on to our activities team, who work so hard ensuring there is always something for our residents to take part in along with creating such a great atmosphere at Cedar Mews.

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Review from Ian F (Husband of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience

The room is fantastic and extremely comfortable. The staff are very friendly and attentive and always on hand to deal with any needs.

Reply from David Reaves, Sales & Marketing Manager at Cedar Mews Care Home

Thank you for your kind review; it's a privilege to care for your wife.

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Review from Stanley H (Husband of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience

Cedar Mews was our first choice for my wife who has dementia. When I first visited the home I was so impressed with the building, facilities and staff that it was the obvious choice for the care of my wife. Everyone is totally dedicated to ensuring the safety, dignity and care of the people there. Nothing

is too much trouble. My wife is in the best possible hands and I could not wish for a better situation.

Reply from Helen Cooke, General Manager at Cedar Mews Care Home

Thank you so much for your kindness. It means such a lot to our Cedar Mews team.

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Review from E W (Daughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience

My mother moved into Cedar Mews Care Home for an initial two weeks after a fall and having a pacemaker fitted. Normally very "with it", she had become very confused and could no longer manage herself. The staff assessed her at home immediately and she was in a lovely room within five hours. Two weeks

later she is happy, safe, recovering her faculties. The food, staff, level of care, facilities are superb. She is now staying permanently. She has friends, activities and loves the bubble baths. Would thoroughly recommend.

Reply from David Mitchell, Home Admission Advisor at Cedar Mews Care Home

Thank you for your review. It has been a pleasure to look after your mum, and so pleased to see her settle in so well at Cedar Mews.

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Review from Nigel C (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience

My mother moved here three months ago after her previous placement received a very poor CQC review. She was very low at that time but within several weeks returned to a very calm and happily contented disposition. I believe this due to the high level of care and support she has received at Cedar Mews.

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Review from Karl J (Son of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience

We are so thankful that we were able to spend my father's last few days with him in a place that had become home for him. Difficult as those last few days were, we were simply overwhelmed by the care and compassion that you and so many of your team showed, not just to Dad but to Mum and the family.

We could not have asked for more.

Reply from David Mitchell, Home Admission Advisor at Cedar Mews Care Home

Thank you very much for your kind words. It was a pleasure to look after your Father, he certainly was part of our Cedar family.

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Review from Danielle E (Granddaughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience

My Nan has been at Cedar Mews for around 2-months, and I can not thank all the staff enough for what they have done for her since she has been there and what they do for her on a daily basis. The staff have made my Nan feel like it is her home, and she is living with family and nothing is ever too much,

from the food she is eating to holding her hand when she goes to sleep as she feels lonely. With COVID, I have not been able to see her for 12-weeks, but I got the chance this week. The staff were so welcoming and made sure everyone was kept safe for the visit. It was so hard to leave her but to know that she is in such amazing hands makes it easier. I would just like to thank all staff from the bottom of my heart.

Reply from Ben Dalgetty, Home Admissions Advisor at Cedar Mews Care Home

Thank you for your kind words. Nan is firmly part of our family now and we love caring for her.

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Review from Steven C N (Son of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience

My mother has been resident since 2017. It is difficult to offer sufficient praise for the quality of care she has received. Before she entered the home we were visited by two members of staff who provided us with the necessary information in a way that gave me confidence we were making the right decision.

The home struck me more like a hotel than a care home. It is bright, spotlessly clean and welcoming. The staff greeted us both as we entered on the first day and made us feel valued. My mum's room (which I had seen at the time of the introductory visit) was spacious and well equipped. The home has several lounges where residents spend their time and are able to take advantage of activities arranged by the home. Communication with family is first-class. The team have been first-rate during the COVID crisis keeping residents safe and family updated. The food is consistently excellent and varied. The home has experienced management who lead a dedicated group of carers. Highly recommend.

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Review from Nina (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience

Finding the right place for our loved ones can be a difficult process. Following the death of our mum and dad needing to live where his Alzheimer’s could best be supported, we made the first tentative phone call. From that very first contact and then visit to Cedar Mews we were filled with confidence.

Dad has now lived there for over a year.
All staff are approachable and efficient, from the friendly receptionists, the management team, helpers and especially the people giving the day to day care and support to Dad (and to us) with all the challenges that brings.
Thoughtfulness and understanding are shown across all levels of the organisation. Any queries or concerns are resolved promptly and with the health and well-being of Dad always at the centre.
We have nothing but praise and admiration for the team at Cedar Mews. We put our trust in them to look after Dad and keep him safe - for that we are impressed and immensely grateful.

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Review from Sue R (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

Thank you to all the team at Cedar Mews for doing such a great job looking after our loved one. Cedar Mews has been home to Mum for the last eighteen months. The care given and service provided has been amazing and during such unprecedented times recently, the Cedar Mews Team have all gone above and

beyond to ensure both the safety and happiness of the residents. We have appreciated the updates and video-calls/phone calls with Mum. Thank you.

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Review from David M (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

My mother started living at Cedar Mews in June 2017. During the past, almost three years, she has been extremely well cared for by staff that are exceptionally well trained, patient and supportive. Cedar Mews is now, for Mum, her home and I wish to place on record my thanks to the team for the amazing

job they do. This for me is amply demonstrated with the professional way in which they are dealing with the impact of the pandemic and communicating to those unable to meet up with their loved ones. I know that the same care and attention the team have always provided will continue to be shown to my mum during these difficult times.

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Review from Geoff F (Nephew of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

When my Aunt saw a serious decline in her mobility, we came to the conclusion that she could not live safely in her own home. For a fiercely independent 90-year-old, I needed to be sure that she would enjoy the highest degree possible of care. I was quickly able to secure the last remaining room within

Cedar Mews and knew immediately that this was the place to afford her the care she needed and deserved. I have nothing but admiration for the way the home is run at every level and in particular the care, compassion and friendship shown to the residents. As a relative, I sleep every night knowing that my Aunt enjoys every manner of attention that she so deserves. I am constantly informed of activities, any concerns and her general well being. Cedar Mews has an outstanding air of good management at every level and the expressions on the faces of the residents and staff alike, show that it is a great place to be for those that need a little extra help. I know that she is in a great place.

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Cedar Mews Care Home

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