Great Oaks Care Home

Poole Lane, Bournemouth BH11 9DP
Submit a Review
9.8 87 Reviews
  • Great Oaks Care Home, Bournemouth
Great Oaks is a beautiful and modern care home that is purpose-built to put your needs first.

Great Oaks is set in a private woodland and the home boasts a beautiful courtyard and landscaped garden with raised flowerbeds, perfect for joining in with the gardening!

The friendly, nurse-led team provides excellent standards of care 24-hours a day, 7-days a week. They take the time to get to know you, your preferences and your daily routine to ensure you feel always at home.

The home’s Wellbeing team provides a wide range of daily activities and events, including visiting singers and pets,, quizzes and games, pamper sessions and much more.

Show Great Oaks Care Home on the Map

Care Provided by Great Oaks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Balsdon (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (76)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Great Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of parking on site.


Great Oaks Care Home Reviews (87)

Total of 87, showing 41-60
9.8

Great Oaks Care Home has a Review Score of 9.8 (9.758) out of 10, based on 14 reviews in the last 2 years. Over all time Great Oaks Care Home has 87 reviews.

Overall Experience

  • 75
  • 10
  • 0
  • 1
  • 1

Date Published

87
0
3
14
73

Review from J W (Sister of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Great Oaks for three weeks now, and the care and attention she is receiving is second to none, all the family are very impressed. Not only is my sister so well cared for, staff are there for the family at all times. Keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Wife of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my husband during his two-week respite care was extremely helpful and useful in restoring his health and mobility and was very beneficial in his aim to return home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Sister-in-law of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly environment, the staff very helpful and caring. The rooms are large and airy. The overall feeling for the care home was pleasing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W K (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although dad was only at Great Oaks for a week and a half before he died, I felt his last days were full of care, kindness and respect. The staff were all very helpful and very caring toward both dad and our family. Nothing was too much trouble for them. I can't thank them enough for making his last
days the best that they could possibly be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael G (Brother of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reception staff brilliant. Care staff extra brilliant.
Care staff are extra busy at weekends and seem to be short-staffed at this time, in my opinion.

Reply from Sara Muslin, Home Manager at Great Oaks Care Home

We are very pleased to hear such positive comments about our staff teams, thank you. We are sorry that you have felt the home was short-staffed at weekends. It is a requirement for all of our teams to cover weekends and we recruit considerably over the basic requirement to ensure we have cover. However, we will look into your concerns as a matter of urgency.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia G (Sister-in-law of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found the atmosphere and the staff most friendly and welcoming. I really enjoy my visits to my sister-in-law who is happy which is such a relief.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joyce L (Sister of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

July 2019 was the time I had to find a care home for my brother. Our first port of call was to Great Oaks care Home who had vacant rooms available at this time. From the time of our first meeting with their manager, we had excellent help and guidance in arranging a room at Great Oaks.
Based on the
first four weeks in residence I can only confirm our satisfaction with all aspects of care. Most importantly my brother is happy and comfortable with is treatment and care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek L (Brother-in-law of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

July 2019 was the time my wife (the resident's sister) and I had to find a care home for her Brother. Our first port of call was to Great Paks Care Home who had vacant rooms available at this time. From the time of our first meeting with their manager, we had excellent help and guidance in arranging
a room at Great Oaks. Based on the first four weeks in residence I can only confirm our satisfaction with all aspects of care, nursing and kindness/thoughtfulness of all the staff involved. Most importantly my Brother-in-Law is happy and comfortable with his treatment and care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa V (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received was amazing, all the staff went beyond to give mum and the family the reassurance that we made the right decision placing her in to care for the few final months of her life. A very special place with the best staff. Left with fond memories.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Myra R (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum is very settled here. Room very peaceful and calm. The staff that we have seen have been very kind and caring towards her. We are very happy that she is there and thank you for looking after her so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon A (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, clean, friendly to each other - staff, patients and visitors - is the impression received.
Carers seemingly create a nice atmosphere.
Food is well prepared for patients.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline D (Niece of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience of visiting at any time is always positive. It is immediately obvious that guests/patients are very well cared for and individuals different needs are catered for.
The entertainment is excellent and especially stimulating for dementia sufferers.
My aunt has been here for 10 months
having moved from a home in Bath. Her improvement generally has been truly remarkable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin S (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family find this home very nice indeed. One of the best around. All the staff are extremely friendly and are very helpful indeed and our Mother is very happy here and we have seen a great difference in her since she has been here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is exemplary. I visit my father nearly every day and I witness so many acts of kindness. Everyone speaks to the residents in calm, friendly tones and the carers help residents to be as independent as possible. Many of the staff really care. They are patient and give extra time and consideration
willingly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart G (Husband of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was transferred to Great Oaks from the hospital. The NHS could do no more for her and for her remaining weeks she received palliative care. The care she received was outstanding. Her food was specially prepared and her physical comfort in her final days was a priority. I was able to visit and
stay with her without any restriction. She died 28/2/2019.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my last visit to view Great Oaks, I was immediately impressed with the layout, the wide open spaces, the decor and casual chairs and sofas that enable group discussions or quiet moments. I felt very comfortable in the environment and knew my mother would feel at home. The social programme has been
exceptional and it is obvious how much work the staff put into engaging with the residents. She is particularly looking forward to the better weather when she can spend more time in the garden. She feels safe, loves the food and all the staff love her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Regular Volunteer) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and helpful, place well appointed and luxurious with a light, spacious and airy feel, communal area very nice, room very well appointed. First visit and I was very impressed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy W (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been here for a few weeks and from what I have seen the staff are very caring and attentive and the home is very modern and clean throughout. The food for the residents is outstanding and very varied. Overall the place is very welcoming and just what my family member needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T B (Son of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great Oaks has a 'family' ethos where, whether resident, friend, family or staff, it seems one is embraced and immersed in a feeling of warmth and affection.


In another sense, as a relatively new provider to the care market, Great Oaks, as an organisation, is building an infrastructure where the

above can be delivered with all the individual care needs of every resident, in a conscientious and perfectionist manner.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy B (Partner of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the initial viewing and admissions process to settling in my partner at Great Oaks every aspect and care of daily life was explained and my partner's likes and dislikes were noted and are being respected. I visit daily for several hours at a time and able to be reassured that we have chosen
the best place. Meals are very varied and of a high standard and there is always plenty of choices. I am always made welcome when visiting and there is a lovely calm atmosphere throughout I would recommend Great Oaks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Great Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Great Oaks Care Home is calculated as follows: ( (146 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 162 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.875 Points relating to the number of positive Reviews for Great Oaks Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 14 Positive Reviews ÷ 16 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Michelle

Michelle Balsdon

Job Title: Home Manager

Joined: 2024

I joined Welford Healthcare in April 2023 as a Care Home Manager at East Street. I have previous experience working within the care industry as a registered manager and working for the NHS. My ethos is ‘If everyone is moving forward together, then we can achieve the greater good for all involved’.


In my spare time, I enjoy watching rugby, taking my dog for walks, and having quality time with my children and family.