Great Oaks Care Home

Poole Lane, Bournemouth BH11 9DP
Submit a Review
9.8 87 Reviews
  • Great Oaks Care Home, Bournemouth
Great Oaks is a beautiful and modern care home that is purpose-built to put your needs first.

Great Oaks is set in a private woodland and the home boasts a beautiful courtyard and landscaped garden with raised flowerbeds, perfect for joining in with the gardening!

The friendly, nurse-led team provides excellent standards of care 24-hours a day, 7-days a week. They take the time to get to know you, your preferences and your daily routine to ensure you feel always at home.

The home’s Wellbeing team provides a wide range of daily activities and events, including visiting singers and pets,, quizzes and games, pamper sessions and much more.

Show Great Oaks Care Home on the Map

Care Provided by Great Oaks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Balsdon (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (76)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Great Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of parking on site.


Great Oaks Care Home Reviews (87)

Total of 87, showing 61-80
9.8

Great Oaks Care Home has a Review Score of 9.8 (9.758) out of 10, based on 14 reviews in the last 2 years. Over all time Great Oaks Care Home has 87 reviews.

Overall Experience

  • 75
  • 10
  • 0
  • 1
  • 1

Date Published

87
0
3
14
73

Review from F N (Stepdaughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the moment we first looked at Great Oaks for long-term residential care for my step-father I have been impressed with the overall high standard in all respects. All the staff no matter what their role are very friendly and professional. Rooms both private and communal are lovely as are the gardens
where my step-father spends a lot of time sitting and walking. Every effort has been made to make my step-dad feel at home and I only have praise for the care he is being given. We would definitely recommend Great Oaks to anyone looking for long or short term care of a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip A (Son of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the past few weeks, I have experienced some of the most caring people I have ever met.
My mother also says that all the staff are wonderful and so attentive, always having time for the little things in life as well as the major things carers have to deal with on a day to day basis. The staff
walk around with their eyes open and try to help anyone who needs a little assistance or just a little chat, hand holding etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Friend of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and friendly welcome, always. Always keen and ready to help.
Comfortable and pleasant surroundings.
Caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Wife of Resident) assisted by family/friend published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and welcoming right from our first visit. Lovely friendly atmosphere and professional and caring staff. Good food and gardens. My husband is very happy at the Great Oaks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from our very first visit to Great Oaks, everyone was so friendly and there is a lovely atmosphere throughout the home. My father has been spending his days at Great Oaks for the last 3 months and the staff have been very professional and caring. Plenty of staff around at all times and lots of
activities going on. Lovely food and gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John D (Partner of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great Oak's is a wonderful place. Very friendly staff and management. Very supportive. It is also very clean and spacious. All in all, a wonderful experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret T (Daughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried about putting my Mum into respite care as I wasn't sure how she would get on. We went for a viewing at the Great Oaks and I was very impressed with the reception areas and cleanliness of everywhere. We were shown around the different floors and shown the residents' bedrooms, they were
so bright, airy with lovely modern furniture.


We checked my Mum in on the day of her arrival and it was really easy, all the staff were so lovely and caring. During Mum's 2 week stay, we went in to visit on a few occasions. She was very settled and really well looked after. It was very reassuring that we were allowed to go in at any time without giving warning we were coming in.


I wouldn't hesitate to recommend Great Oaks to anyone and we are looking forward to our next stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa B (Granddaughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with Great Oaks Care Home and I knew that my Gran would fit in and be happy there.


The process was great from the initial view of the home, the settling in process and the care that she received. It was so clean, bright and airy everywhere and I particularly liked the different

areas that residents could be together and the quieter areas of the home. The terraced garden area was lovely and had a peaceful view over the surrounding gardens.


The meals looked excellent and a wide choice of food options each day.


I felt reassured that we were welcome to go in at any time to see her without calling ahead to say we were coming. My Gran was relaxed and happy and it had a lovely feel from the staff and the other residents.


The Admissions Manager at Great Oaks was so lovely and she really put us at ease with the whole process.


I wouldn't hesitate to recommend Great Oaks and will definitely use them again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Wife of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was at Great Oaks for two weeks respite. We were happy with all aspects of the nursing home for this time. They still need to get patients laundry sorted as some garments returned un-ironed but as it is a fairly new establishment. I'm sure this will improve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter-in-law of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were absolutely amazing in arranging respite for my father-in-law. The team, on the 1st floor, are absolutely fantastic and the food and care are 1st class. Big thank you for everything you have done in making dad's stay a comfortable and caring break away for all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jon W (Son of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t speak highly enough of the admissions team who went out of their way to help get my father in care within a day on an emergency basis. We were very impressed with the purpose-built environment which creates a bright, large, clean, modern, free space in which it is easy to feel relaxed, safe and
homely.
My father has only been resident a few days, however, the staff appear to be very professional, attentive, kind and are always engaging with the residents as they go about their duties. My father is always addressed first when we are present and is very much included and part of conversations. He seems to be very happy where he is and his dementia needs are being met. Extremely happy with our experience and certainly rate the home and staff very highly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue D (Respite Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all wow - what a lovely home - My father was admitted as emergency respite care last week. I have been very impressed by the level of help, care and support offered by the staff from the moment we made the first enquiry. We have received excellent advice. Care for dad is wonderful. There seems
to be plenty of interaction from staff and he is well looked after.
We love the open spaces and freedom for residents to wander around in a safe environment. Little areas with comfortable chairs and great views enable pleasant times to be spent with visiting family and friends. Bedrooms are of a good size. Everywhere is very clean and tastefully decorated. All staff have been very friendly and there is a great "family feel". Most importantly, dad tells us he loves it here and seems happy. All in all, this is not you're run of the mill care home and I certainly recommend visiting!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela T (Wife of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband suffers from vascular dementia and was suddenly admitted to Great Oaks on a Friday afternoon. All the staff could not have been more helpful and responded very well given the short notice and timing.
The nursing care is very good and all the staff are friendly and kind.
The home set up
is very good, it is spacious and light and has helped with my husband’s condition. I’m looking forward to spending time in the lovely garden when the weather improves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jerry H (Son-in-law of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Nursing care to really look after my mother-in-law. Freedom to move around the home for everyone, visitors and guests. Lots of space. Staff are interested in our views. Daily routines for guests. Relaxed atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Brother-in-law of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law spent just the last few days of his life in Great Oaks. The facility is brand new and extremely spacious, welcoming and attractovely located. All of the staff were excellent, sympathetic but open and answering all questions clearly and readily. His last hours were spent in peace and
comfort. Great Oaks did him a great service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara B (Wife of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great Oaks looked after my husband, admittedly only for a few days but they were all so kind and compassionate to the family and have continued to do so since my husband passed away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathy V (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident of Great Oaks, not for long, unfortunately, but we recently had his wake there. It was amazing. The staff could not have been more helpful, from a member of staff attending the funeral, to all the help leading up to dad's wake.
On the actual day, the area we were allowed to use
was so user-friendly and comfortable, staff going around serving drinks. The chefs, well, amazing, the food didn't stop coming! Everything we asked for and more. I just hope that they do more wake's even if you're not a resident!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet T (Daughter of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time, we visited the home we have been impressed with the overall ambience, the high standard of the rooms and furnishing and most of all by the professional and caring attitude of all the staff. Recently as a family, we have had a major medical crisis and their care not only for my father
but us as a family has been wonderful. The home has supported my father who has felt helpless in the situation and also staff have constantly checked how we are bearing up. We cannot thank them enough for the way they have looked after Dad and know that he is in the safest place possible during these stressful times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Wife of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well looked after at Great Oaks - and so am I! If there is a problem the staff sort it out as quickly as possible. My husband has trouble eating and the appropriate food is always supplied for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoffrey S (Respite Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a week's respite care and found the home very enjoyable. The staff were very welcoming and I felt pampered. I intend to return for another week's respite over Christmas.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Great Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Great Oaks Care Home is calculated as follows: ( (146 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 162 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.875 Points relating to the number of positive Reviews for Great Oaks Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 14 Positive Reviews ÷ 16 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Michelle

Michelle Balsdon

Job Title: Home Manager

Joined: 2024

I joined Welford Healthcare in April 2023 as a Care Home Manager at East Street. I have previous experience working within the care industry as a registered manager and working for the NHS. My ethos is ‘If everyone is moving forward together, then we can achieve the greater good for all involved’.


In my spare time, I enjoy watching rugby, taking my dog for walks, and having quality time with my children and family.