Great Oaks Care Home

Poole Lane, Bournemouth BH11 9DP
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9.8 87 Reviews
  • Great Oaks Care Home, Bournemouth
Great Oaks is a beautiful and modern care home that is purpose-built to put your needs first.

Great Oaks is set in a private woodland and the home boasts a beautiful courtyard and landscaped garden with raised flowerbeds, perfect for joining in with the gardening!

The friendly, nurse-led team provides excellent standards of care 24-hours a day, 7-days a week. They take the time to get to know you, your preferences and your daily routine to ensure you feel always at home.

The home’s Wellbeing team provides a wide range of daily activities and events, including visiting singers and pets,, quizzes and games, pamper sessions and much more.

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Care Provided by Great Oaks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Balsdon (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (76)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Great Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of parking on site.


Great Oaks Care Home Reviews (87)

Total of 87, showing 81-87
9.8

Great Oaks Care Home has a Review Score of 9.8 (9.758) out of 10, based on 14 reviews in the last 2 years. Over all time Great Oaks Care Home has 87 reviews.

Overall Experience

  • 75
  • 10
  • 0
  • 1
  • 1

Date Published

87
0
3
14
73

Review from Gail W (Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful facility. You could not ask for a more luxurious home to end your days.


Immaculately decorated with an amazing attention to detail. The 'memory boxes' are wonderful features.


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Review from Carlo P (Son of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were extremely concerned when we were informed by my mother's previous service provider that they could no longer meet its demands and her care needs. Having assessed a number of possibilities, we chose to relocate her to Great Oaks as we were impressed by the quality of management,
the location, it's facilities and its staff. Several months have now passed and we're pleased to say that moving mum to Great Oaks was the best decision we could have made. Mum is receiving excellent care from all of the staff, the location is beautiful and management are always on hand to offer support and guidance. We'd have no hesitation in recommending Great Oaks to anyone who is looking for a safe, caring and home from home environment for their loved ones who need that extra bit of support.

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Review from Adrian S (Son of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Great Oaks since day one. We are more than happy with the all-around care.

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Review from K P (Friend of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the perfect care home for a loved one is a daunting and emotional experience. The staff at Great Oaks made this as painless as possible.
The admissions advisor instantly put us at ease. It was like entering a 5* hotel. Beautiful decor finished to a high standard.
Dad has Alzheimer's so
moving him from his beloved bungalow to strange surroundings wasn't easy. But we had support through each step. We were encouraged to come in for coffee first to get a feel for the place and had lunch. We met some of the friendly and encouraging staff that would be looking after Dad.
In July, Dad moved in, we could tell he loved the surroundings, the staff, the activities.
Dad was understandably confused, but we know he is in the best possible hands. If he wanders at night, the nurses calm him down and have a cup of tea with him.
The staff manage to placate him and make him feel happy. He has friends and company. Even my dog is welcome. It is a beautiful home in beautiful surroundings.

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Review from Violet P (Partner of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have ticked 'good' for activities, this has no reflection on the efforts to entertain, but I do think that there is not enough to stimulate the residents. I have given full marks for all the other titles and this my honest opinion and all those who fulfil their duties have my thanks and respect
for all they do.

Reply from Sue Harvey, Deputy Manager at Great Oaks Care Home

Thank you for your valuable feedback and your wonderful review of Great Oaks. As a brand new home, we always want to develop and improve everything we do for our residents. Our activities programme is a vital part of ensuring the well-being of residents and we are dedicated to bringing joy and entertainment to them every day. We realise that everyone is different and has varying interests and passions, therefore we speak to our residents regularly about what they would enjoy – even if it’s something that they haven’t been able to do for years. As a newly opened home, we are beginning to establish strong relationships with local groups and entertainers; however, we are also learning a great deal from our care home in Fareham, Hamble Heights, which has been established for over 4 years now. The Activities team has received a number of awards in fact, for its engaging activities programme, as well as Best Activities Coordinator for the South West in The Great British Care Awards. We are working closely with them and will continue to over the forthcoming days and weeks to establish new connections and to gain exciting new ideas from one another. We have certainly taken on board your valued comments and will endeavour to create an even more varied, fun and engaging activities programme.


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Review from S D (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We thought that getting Mum to accept going into care was going to be an impossible task! However, from the moment she entered the beautiful building and was welcomed by the lovely staff, the weight was lifted from our shoulders. It's such a relief to know that she is happy and cared for. It's also
lovely to visit her at Great Oaks and see her joining in with everything - something we never expected!

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Review from Richard F (Son of Resident) published on 20 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Great Oak two weeks ago, since then I have nothing but praise for the staff and the general care at the home. I know the home is brand new and fitted out to a very high standard, and mother has not been there very long, but she seems a lot more alert and happier in the last two week,
and I see no reason for this to change anytime soon.
The staff are very helpful, not just with my mother, but with any teething problems that I may have had.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Great Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Great Oaks Care Home is calculated as follows: ( (146 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 162 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.875 Points relating to the number of positive Reviews for Great Oaks Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 14 Positive Reviews ÷ 16 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Michelle

Michelle Balsdon

Job Title: Home Manager

Joined: 2024

I joined Welford Healthcare in April 2023 as a Care Home Manager at East Street. I have previous experience working within the care industry as a registered manager and working for the NHS. My ethos is ‘If everyone is moving forward together, then we can achieve the greater good for all involved’.


In my spare time, I enjoy watching rugby, taking my dog for walks, and having quality time with my children and family.