Grampian Court Care Home

Grampian Drive, Peterlee SR8 2LR
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Top 20 carehome certificate
9.9 211 Reviews
  • Grampian Court Care Home, Peterlee
Grampian Court Care Home, situated in the friendly town of Peterlee, supports older people to lead their best lives with personalised residential and residential dementia care.

This warm, welcoming home offers a choice of several comfortable sitting rooms and dining areas, as well as its own hair and beauty salon and café. The lovely landscaped garden, which is looked after by residents and is a great place to relax in the warmer weather.

The catering team at Grampian Court understands the nutritional needs of older people and creates delicious meals which can be enjoyed in the spacious dining areas which provide a welcoming space to enjoy meals with fellow residents, or family and friends.

From care assistants to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents as they settle in to life at the home. They take time to learn about each resident’s hobbies and interests to design a comprehensive activity programme with something for everyone to enjoy. So whether they prefer enjoying some peace and quiet, engaging with the enriching activities programme or spending time with the Peterlee community, residents are supported to continue to enjoy the things they love most.

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Care Provided by Grampian Court Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Brown (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A large car park is located at the rear of the building for relatives, friends and guests.


Grampian Court Care Home Reviews (211)

Total of 211, showing 21-40
9.9

Grampian Court Care Home has a Review Score of 9.9 (9.858) out of 10, based on 28 reviews in the last 2 years. Over all time Grampian Court Care Home has 211 reviews.

Overall Experience

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Review from Allan B (Son of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has been in Grampian for about 22 months now. I visit every day and have consequently got to know the staff and some residents very well. The home is lovely, as are all the staff, who do their best to cater for my mam's needs. My only concern is the number of carers who see to Mam's physical needs,
particularly her toilet needs. Quite simply, there aren't enough staff employed to cater effectively for this. Waiting times for toileting are sometimes very long. I have no complaints at all about the staff, there just aren't enough of them. Surely with the money the owners of the home are taking in each week, they could afford to employ more staff and make what is a very good care home an excellent one. I want to stress again that the existing staff are excellent and I have every sympathy for them because, at times, due to the demands placed upon them, their job is a very difficult and frustrating one. They themselves realise that, occasionally, the service provided could be better.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Grampian Court Care Home

Thank you for taking the time to leave a review of Grampian Court. I am sorry to hear you feel as a home we do not have enough staff on duty to meet your mother's needs. We review the staffing dependencies monthly or beforehand if there have been any changes to our resident’s needs. We would be more than happy to discuss this concern in person if you would like more information around how we calculate our home's staffing levels. If you would like to arrange a meeting with the home manager at a date and time that is suitable for you, please contact the home directly so we are able to arrange this. Once again thank you for taking the time to leave us a review.


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Review from Jackie R (Daughter of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with great sadness that we had to place our Dad in here but truthfully he could not have been placed anywhere better! They care and support and laugh with our Dad. He is safe, secure and surrounded by lovely ladies who cater to his every need. He is very happy and extremely comfortable here.
Please ensure we are grateful for everything you do.

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Review from A T (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Grampian Court unconditionally. All the staff are lovely with all the residents and care for them as if they were their own family. My mum is having health issues and I know that the staff are brilliant and caring for her and manage difficult situations 100%. Thank you to all staff
members.

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Review from Diane H (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living here for the past month. In that short time, she and her family have been made to feel welcome. Nothing is too much trouble for the staff if anything is needed. The staff and manager here go above and beyond to provide a wonderful caring environment.

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Review from Kay H (Niece of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt originally came to Grampian Court for two-week respite care. However, she is so impressed with everything within this organisation she has decided now is the time to make this a permanent move. I cannot speak highly enough of all the staff we have met, helpful, courteous, kind and thoroughly
professional!

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Review from Carol H (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into Grampian Court Care Home last week feeling very nervous and unsure. Thanks to the wonderful staff, he is settling nicely. At home, he wouldn't thank you for a meal, having no appetite, but now he is trying many different meals and says the food is beautiful. The management and staff
are fabulous.

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Review from P B (Daughter-in-law of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my mother-in-law receives at Grampian Court Care Home. She is eating well and seems very happy. The staff work very hard and look after our family member well.

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Review from J R (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank every single member of staff at Grampian Court Care Home for the care and compassion given to my mam from June 2022 until she passed in March 2023. When living at home was no longer possible we as a family along with mam choose Grampian Court to care for
her. I believe she had built up a good relationship with the staff who work there. Thank you does not seem adequate but we wholeheartedly appreciate their care and also support for us.

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Review from Robert S (Son-in-law of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, well-run and the care of residents is outstanding. All the staff members are simply the best. Please keep up the great work. Many thanks.

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Review from Jack C (Grandson of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we couldn't be happier with the service from Grampian. Since his arrival, my grandad's overall welfare has clearly improved. He has put on a healthy amount of weight, is full of colour, and he is much more confident in his movements. Our family has peace of mind, which we haven't had in
a long time, knowing he is constantly cared for by great, friendly and truly caring staff.

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Review from Lorna R (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of us are very grateful for everything that you have been doing for our mam. She is getting involved in everything. What can I say but thank you for everything.

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Review from Jean B (Wife of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and welcoming. The care given is exemplary. The activities organiser is very good at her job and it's noticeable how she is very caring in her role. Overall, a lovely, friendly and caring experience from all.

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Review from Deborah F (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently been admitted to Grampian Court and it has changed his life. From a man who had become aggressive towards his family, he is now so happy. He enjoys all of the activities which are excellent, taking him out and indoor activities. The care staff are excellent. The home is always
clean and tidy. The management team are really good at answering any questions/helping. Thank you for giving me my dad back!

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Review from Muriel C (Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love being here. Staff are most obliging; they go out of their way to help. The home is lovely and clean, all activities are wonderful, and I enjoy trips on the minibus. If everyone was like one lady, this would be wonderful, she goes out of her way to help everyone, and activities are great.

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Review from Malcolm C (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy and well looked after. He has settled here very well. He is enjoying going out on trips, quizzes and other activities.

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Review from Edward Y (Son of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grampian Court Care Home provides a clean, safe and caring home for my mother. The staff go out of their way to ensure she is looked after. Any issues are quickly resolved and the care offered is outstanding.

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Review from Ernest M (Son-in-law of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum thinks that Grampian Court Care Home is very nice and that she is very well looked after. She, in particular, speaks highly of the events coordinator. Mum also loves going out for day trips that are organised.

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Review from Gloria W (Daughter of Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautiful and clean. The staff are very friendly and helpful, they can't do enough for you. Well informed every day on how Mam is doing. Good to see Mam is improving, her well-being is good and she loves all the activities. Thank you very much!

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Review from Denise M (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Mum is cared for and has the opportunity to be included in activities and to go out on trips. Mum speaks very highly of the staff and how well she is looked after. She is settling in well, whether she will accept it as her home seems unlikely, maybe in time.

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Review from M D (Niece of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home and the staff are very friendly. Beautiful decor and well-kept areas. They have lots of activities for residents. I feel very confident that my aunt is being looked after and cared for. We attended a quiz night which was very interactive - organised by the enthusiastic activities
coordinator. It was lovely to see everyone joining in.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Grampian Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Grampian Court Care Home is calculated as follows: ( (287 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 332 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grampian Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (1)

Emma

Emma Hume

Job Title: Home Manager

“For me, kind care is creating a homely environment where everyone feels respected, comfortable and content.”


As a dedicated healthcare professional, Emma has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for HC-One for many years, Emma closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Grampian Court.


When asked what she enjoys most about her role, Emma remarked:


“I just love that no two days are ever the same, every day can be a new experience.”


Outside of work, Emma enjoys spending quality time with her two children, family and friends.


If you would like to find out more information about Grampian Court, Emma has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.